Trackball not working

The trackball on my 8330 curve will only scroll left to right on one line, it will not go up or down. Does anyone know how to fix this??

I have the same problem. I did everything (reboot, etc) but not solved. Anyway I got fix it by following steps (I am not sure how much technical related this fix is ).
1. Make a phone call using your black berry.
2. At the end of call, don't disconnect call by your side.
3. Just wait otherwise person disconnect and at that time just scroll your trackball up and down...
It get solved.....
I assume when we disconnecting the phone call, there are several operations happening inside blackberry software. At the same time, if we send this trackball scroll events in to software it get solve.....So basically this could be software issue (Not an hardware issue)...

Similar Messages

Trackball not working properly

I purchases 8900 in Feb 2010 and from past 10 - 15 days my trackball is not working properly. It is only working in Horizontally. When i move trackball vertically it moves but the cursor does not move it and is stationed at one place only. Can you please help or can some one help me in giving the details of the service center in Delhi, India.

bbtman wrote:
How does one remove that dirt?
You have dirt in yours? Lint and dust is normal.
Try what Irwin said. Don't let it get too wet, and don't use the soapy kind of wipes, try the eyeglass cleaner type that have alcohol. Roll the trackball around.
I
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Trackball not working on N5901

Hi,
trackball suddenly died on my mini wireless keyboard N5901 (probably grease from hands), but everything else works fine, so I was wondering is there a way to disassemble keyboard and clean the trackball?
Ps
So far I have found 3 screws, one behind battery cover and two on the back side of the keyboard under rubber pads.

So I risked breaking it because I would have to replace it anyway...just stops working and I have to sort bend the top right down to get it to work again!
On my model there is no screw under the serial number - might be on yours but not on mine.
Remove the 2 screws under the rubber feet
Remove the 1 screw in the battery compartment
You then remove the surrond from around the media buttons - it is a separate strip and clips back on later - this reveals 4 silver crews at the top of the below image.
Once you remove them it comes unclipped and you can remove everything. One other area that might catch is underneath the pressure pads for left/right click. One side came up but the other was harder to pull up. It came eventually and nothing seems broken.
I don't need to remove the ball but would assume you take the two pink circled screw out!
[IMG]http://i46.tinypic.com/2s8ob6b.jpg[/IMG]
Mod edit: Changed Pic to link per Forum rule: 50k size limit on pics

Trackball not working - quick trackball cleaning how to

Here's a tip that I find useful for cleaning the trackball.
If you are uncomfortable with removing the trackball as most solutions suggest or you just want to perform a super quick, safe cleaning then the following should work for you. Pick up some "QD Electronic Cleaner" made by CRC. It's in a white and red aerosol can. It's for cleaning sensitive electronic equipment and connectors. If you have some of this at the house already or don't mind spending $5 on a can then this is faster and safer than pulling your trackball out
1. Remove battery.
2. Press trackball down to allow room for the cleaner to get in and around the trackball back to the components on the backside that are gunked up.
3. Give it a couple of quick sprays pressing the nozzle right up to the gap created between the ball and the housing.
4. Wait a minute for it to dry, it dries quickly. If you soaked it then you may need to wait longer. If you roll the trackball and the ball looks moist then continue waiting. It took about 20 seconds for me.
5. Insert battery.
In all, if you have the spray it takes about 1 minute start to finish and there's no risk of damaging the phone. If this doesn't work for you then trackball removal may be necessary, but I'd still use the electronic cleaner instead of touching anything behind the ball.
Michael

I came to this site this morning because I too was having issues with my trackball had saw a post about cleaning the trackball with a qtip and alcohol; didn't have that available so someone suggested holding the trackball down while off and rotating it and blowing air into it. I cleaned around the trackball with a needle and blew into it a couple of times as suggested and now it is fine--us Teachers are subject to budget cuts!:

9630 Keyboard/Buttons not working; hard resets and multiple reloads of OS did not correct

My BlackBerry 9630 Tour is a little more than a year old. Yesterday the keyboard, trackball, and all buttons stopped working while I was typing out an email. I could not power off the Blackberry without removing the battery for a hard reset. Unfortunately, even after many hard resets, the problem persisted, so I went to the forums for help and tried everything that seemed relevant (multiple times) with no success.
After reviewing a number of tech support posts, this problem does not appear to be unique to any given model of BB and contact with liquids is cited as a common but not the only cause for this condition.
I was outside on a very hot and humid day when the malfunction occurred so it is possible some perspiration may have come into contact with the keypad, convenience buttons, or trackball and caused the lockup.
I'm looking for someone with more smarts than me to help me troubleshoot, identify the actual problem, and identify the proper corrective actions. See below for a synopsis of my actions taken, with the exception of taking it to the shop for repair/replacement.
The corrective actions listed on the forums and blogs are varied but essentially fall into two primary solutions:
1. If moisture is suspected to be the issue, let the BB dry out overnight
    a. Pull the battery, naturally air dry or use a blow dryer, let it sit unplugged with no battery for at least 12 hours
    b. If this doesn't immediately work, try a clean install of the OS (see below)
    c. If this doesn't work, take to the shop and they'll either replace the keyboard and/or trackball or replace entire unit
2. If moisture is not suspected to be a factor then perform a backup followed by a clean install of OS
     a. Backup your files using Desktop Manager Backup and Restore
     b. Do a clean reinstall OS using Desktop Manager Application Loader
         i. The OS installation process is dicey and takes a little patience and focus-- you have to wait for the Desktop Manager to properly recognize the device before it can proceed on some of the steps and it may take several iterations to get completely through the process and get the "successful installation" message.
         ii. Further, you may need to keep the battery removed during the initial steps in the process and only insert it when the process gets to the point of actually trying to copy files into the BB memory
            * The BB LCD will display an icon that looks like a battery with a slash through it letting you know the process cannot proceed until a battery is inserted and the Desktop Manager Application Loader will also give you an error indicating it cannot find the device.
            * After inserting the battery, it will take a few seconds or more for the computer to recognize the USB device and for Desktop Manager to respond with the BB password pop-up window.
            * After typing in your BB password, the installation should continue.
    c. If you can get the OS successfully reloaded and your keyboard/trackball/buttons work -- great -- now restore your files and settings using Desktop Manager Backup and Restore and get on with your life.
    d. If this does NOT work after multiple successful clean OS installations apparently you are completely hosed; the only other option is to get it to the shop for repair or replacement.
1.. Does anyone have a troubleshooting procedures that will identify whether moisture is the root cause or not?
2. Is there another corrective procedure that's been missed?

Took BB to Sprint Store and technician took it apart, saw no evidence of moisture or any other damage, and concluded that the keyboard had failed. Not an uncommon occurance.
Also, he told me you cannot simply replace the keyboard, it is integral to the systemboard, so you need to replace the entire device.
He did commend the troubleshooting approach used prior to going to the store -- most folks won't take the time to do even basic troubleshooting (like taking out the battery), they just go to the store and say "fix it please". He confirmed that the steps outlined in the initial post were correct and did not have any other solutions.
Take away:
If you want to do some troubleshooting yourself to check for moisture, the process was pretty straightforward. After watching the technician, most folks with a little technical or mechanical aptitude should be able to manage the dismantling process. You just need a small phillips head screwdriver and a little patience. Good lighting and a magnifying glass or reading glasses also help!

APPLE mouse & keyboard not working with Windows (Bootcamp)

I installed Leopard and Windows XP on my Mac Pro. The installation went very smoothly. Only problem I have is that my Apple wireless keyboard and mouse do not work on Windows (frozen) although they work fine on Leopard. I tried a Logitech wireless trackball and it works fine on both Windows and Leopard. Any suggestion?

Thanks. I upgraded from Tiger and downloaded Bootcamp from Leopard Installation disc ( I did not have a beta version ). I then installed Windows XP SP2 ( brand new, just bought for that purpose ). Wonder if Mac wireless keyboard and mouse are compatible with Window. Everything else work beyond my expectation.

9810 funtions and screen not working properly.

HI all, hoping to find some help here. My 9810 is acting up. None of the keys are working, even the 5 below the screen. Sometimes the track pad works but not when it is pressed, and when the back botton works it puts me into sreach mode and looks for the letter "H" only. The touch screen is fine. This was before upgrading to OS7.1. I have done multiple hard resets and it does nothing at all. This has been going on for three days now. It hasn't be dropped or anything.
Last night I upgraded to OS 7.1 now my back ground does not rotate properly with how the phone is being held it does rotate, When you hold it upright it thinks its on it's side and vise versa.
Has anyone had a similar problem, and how can I fix it? Or is it one of those ones when you just get a new phone. I have only had it since Feb 29, 2012
Thanks

Hello Champi,
Welcome to the BlackBerry Support Community.
The following article will assist regarding the issue you are experiencing with the keyboard and trackpad on your BlackBerry® Torch™ 9810 smartphone:
Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640
We hope this helps.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Keyboard keys not working?

I am wondering if anybody has ANY ideas for me. It started off the trackball not tracking to the right. I cleaned the TB, and fixed that problem. Then all of the keys went random. The call button went to "y" and "i" all of the time. I did a hard reset (after many soft resets), and that fixed most of the keys. Then randomly the "3/R" key quit working, and the "L" key also quit working.
Any ideas? I am exactly thirty days out of warrenty....
God bless,
John

Hi,
How did you "clean" the trackball?
I guess you've got water damage so follow sdgardne's steps for de-hydrating the device - stick the devcie only (no battery,etc) in a bag of rice for three days (DO NOT REMOVE OR "TEST"!)
If this doesnt work then do an OS reload.
If it still doesnt work then youve got a faulty device and you'll have to go through a repair/replacement.
Checked out my Blackberry FAQ's and Links to Needed Articles here
http://darkeen.homelinux.com/index.php/Blackberryfaq

Buttons not working and difficult to unlock

hi, does anyone know how i can fix my blackberry curve 8520 or is it to be deemed unfixable!?
I have been having difficulties unlocking the handset and have to hold the mute button for a long period of time, however when i came to use it the other day even this didnt work and when i managed to get it to work but it automatically locked after only a few seconds.
when i can get my phone to work the majority of the buttons fail to work.
Is there anything i can do?
The warranty ran out on it 5 months ago and it is on pay as you go, but would carphone warehouse (where i brought the phone from)
Would appreciate any form of help lol
thanks

Often problems with the buttons duplicating characters or not working at all, is an indication of moisture problems.
It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

TRACKERBALL not working please help

Only change I see...is my partner wiped the SD card in the Blackberyy 8900....the ball no longer works up down left or right...
is the software on this for the tracker...as i bought another ball...and replaced same outcome...in case it was that...so now am presuming the software to control the ball was on the SD card...?
please help...and if so...can I download that anywhere or wipe the 8900 and re load...???
URGENT>...freaked out!

Hello gavind
Welcome to BlackBerry Support Forums
No there are no such software within our Media Card which control your Trackpad / trackball function, if you already replaced the Trackball of your device then you can try an OS Update / Reload which might help , please refer to this Knowledge Base for further help :
KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone
Try it and see if that help.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Help! My Mouse pad is not working properly. The arrow cannot be controlled, it just keeps jumping all over the page. How can I stop this?

Help! My Mouse pad is not working properly. The arrow cannot be controlled, it just keeps jumping all over the page. How can I stop this?

There are several possible causes for this issue. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.
1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.
2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.
3. Open the Bluetooth preference pane in System Preferences and delete all pointing devices other than the trackpad, if applicable. Disconnect any USB pointing devices. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device.
4. Start up in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you restart as usual, stop here and post your results. Do the same if you can't start in safe mode. If there was no difference in safe mode, go on to the next step.
5. Reset the System Management Controller.
6. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.
7. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.
8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to behave erratically. If you're using such an adapter, disconnect it and test.
9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.
10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.
11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

Mouse scroll wheel not working correctly.

Just installed Firefox 4 and my mouse scroll wheel is not working correctly. When opening the program, I can scroll as normal for about 5/10 minutes. Then, suddenly, the mouse scroll wheel no longer works. I've since found that it is actually scrolling outside of Firefox. E.g. I had Outlook open and it was scrolling through my Outlook even though Firefox was the open window. I checked this multiple times and it always seems to be the case.
Checked about:config as advised, everything looks correct on the mousewheel settings (i.e everything is set to default). Mouse drivers are up to date. No problems with any other programs. This issue started occurring in Firefox 4 beta. I switched back to 3.6 so I could continue scrolling. Updating to Firefox 4 caused the issue to recur.

It seems a lot of people are having problems with the Mighty Mouse's scroll ball. I actually thought I was done for after just a few weeks of using my first (wired) one. But here I am years later with my wireless variant, beeing perfectly happy with it (in case you don't know, the wireless Mighty Mouse is a much better option due to it's laser based tracking system). In my experience, getting rid of fluff that interferes with the ball is quite easy on both types. Try blowing really hard directly at the trackball (optionally while you press it down with some pointed device) a few times. Rotate it and repeat as needed. Alternatively roll the mouse upside down on the microfiber cloth that probably came with your Mac.

Trackpad not working and can't unlock phone!

Hi there, my trackpad intermittently stops working, but now its stopped permanently and haven't got a clue how to unlock the phone without using the trackpad! Surely its possible to unlock it without using the trackpad?? cheers guys

Hello penfolderoldo,
Welcome to the BlackBerry Support Community.
The following article may help regarding the issue you are experiencing with the trackpad on your BlackBerry® smartphone:
Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640
We hope this helps.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

I have a 9300 and the track ball is not working how do i fix this?

I have a 9300 and the trackball is not working how do I fix this?

Hi THL1234
Welcome to Support Forums
You can try this KB and see if that helps in resolving your problem.If that fails then you may have to replace your Trackball :
KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Mbp numerical keys are not working

my macbook pro was using last one year now the numerical keys are not working find a solution

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out.
It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
3. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
*Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
On the dashboard of your car on a sunny day
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Trackball not working

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