Tracking and VOL numbers

Hi,
Some time ago I signed up for BT Broadband via topcashback. Unfortunately my system is set NOT to allow third party cookies - so the transaction did not register. In order to claim the cashback I need to be able to quote a VOL number which, I am told, is available in my confirmation of order email.
NOPE.
NOT THERE.
I have a BT reference number but no VOL.
Trying to track a transaction which has long since been completed does not work either. How do I find out what the VOL number was, please?

Thanks. In the meantime two phone calls and a mere hour of my time wading through the nineteen level automated telephone system, and only getting cut off once, finally got me through to a department that could help. Not a direct option for such a request - I had to pick what I thought might be the most appropriate, best guess, "please press....". There was no "If your query does not fit any of these options please press x and wait for an operator/advisor/CS body". VOL numbers do NOT (as is stated) show in confirmation emails, (nor the dispatch advisory, nor the invoice). They ARE on the address label - which is no help if you are not aware that you might need them and so have binned the packaging; as is what happened in my case. The on-line system which presumably is meant to look up a VOL number if I can quote a BTxxxxxx order number DOESN'T. While I'm sure that your system is very efficient for queries that FIT... (at least, efficient for YOUR purposes)... they do not cover all possibilities. Adding more levels of "Please press..." is an option to be avoided because it's deep enough already - but you do NEED catch all options for everything that is not scripted. Both in the on-line "help" files, and the telephone automated system.

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Arrange tracks...are not the same as channel
tracks?...Arrange tracks have a channel setting which
selects a "track"...The arrange track # and channel
track# have nothing to do with each other.Tracks are
associated...or should I say...can be linked to(but
dont have to be) with audi objects.
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Message Edited by patc on 12-Feb-2009 08:38 AM

Hi,
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