Tracking Number Issue

I placed an order on March 16th and received confirmation of my order on the same day and saw that my estimated delivery is March 27th (I used free shipping from BestBuy). I later received an email on March 18th informing me that my package had been shipped. Along with that email I received a tracking number for that order. I signed up for automatic cell phone text notifications for shipping as well as email notifications for shipping. I've used the UPS tracking number link and manually input the tracking number provided on the UPS website everyday since then. Every time I use the tracking link provided in the shipping confirmation email or input the tracking number on the UPS website I receive the following message "UPS could not locate the shipment details for your request. Please verify your information and try again later." Now I am aware that it can take up to 48 hours for a tracking number to activate but as of now it has been 3 business days since it shipped and still the number is not active nor have I received any notifications of shipping in form of text or email since shipping confirmation. There are still several days left until ETA/ETD but I would like to sort this situation out now so that we have time to deal with any problems should they arise. I would greatly appreciate a helpful reply!

Hello FlyPlatinum, 
Placing an order online with us should be a simple and worry free experience. I'm sorry to hear that your tracking number may not be showing an update, and is reflecting as invalid. You are correct that this occasionally occurs within the first 48 hours of the tracking number being generated while the system updates. 
Using the email address you registered with the forum, I see that the item shipped on 3/18/15 but that the tracking information appears to be invalid. With that said, if the item doesn't arrive by its current estimated arrival date (3/27/15), please let me know so that I may look further into this to see what options we may have for you. 
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

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