Tracking problem with Bluetooth mouse..

Question

I recently changed batteries in my Bluetooth wireless mouse... I've done that many times in the past without incident... But this time something strange happened... I used to run the tracking speed setting at the second notch up from slow but now that is lightning fast. Even the next setting down, the first notch up from slow, is too fast... And the slowest setting is ironically too slow which means if I try to move the mouse across the screen at what I would consider a normal speed, the mouse jumps back left as I move right, meaning I am overwhelming the control system... The point is something changed and I can't imagine what... These new batteries are now down a notch from top power meaning they are not new anymore but still the lowest notch is too slow and the next one up is too fast... My real question is what could have changed?? I am running 10.4.6 and I don't believe I had changed anything other than the batteries from before to after the problem started... Any thoughts???? thanks... bob..

Answer 1

Today I received a letter from Apple, a very strange letter that had no heading or address and didn't say "Apple", all it had was the Apple logo. But from the postmark on the envelope I could see it was posted in Cork, Ireland.
The letter confirmed that they had received my proof of purchase and that they would arrange for me to be send a replacement.
The letter said they had tried to call me but could not get through. This is FALSE. Anyone who ever calls me can always get through (although at times, they may get my voicemail). Nobody from Apple left any messages on my voicemail.
The letter gave me a Case Number and said to call their "Technical Support Team".
When I called the number they gave 0870 8760753 I was offered a number of options, NONE OF WHICH covered my reason for calling, so I chose the seemingly nearest option to it.
I found myself talking to something with an Indian accent so thick and heavy that I could barely understand him, and I am used to Indian accents.
He seemed very tired or sleepy; certainly on taking my call he seemed to be settling himself in for some kind of long haul.
Very slowly and hesitantly he started asking me for all kinds of details about me. As I gave him each piece of information he asked me for, he kept interrupting during the process that that I had to repeat myself several times. I had to interrupt him to tell him I had a Case Number (he had not asked me for one).
He took my Case Number , and paused for a long time, then said "well....Mr. -, this is about a Bluetooth Mouse, yes?"
Brilliant.
He seemed to think the pair of us were going to spend a long time negotiating about something.
He said he would need to go and speak to his supervisor. I waited on the line for 10 (repeat TEN) minutes.
He came back "Well, Mr. -....I need to check all your details".. including all my credit card details....very slowly and repeating everything twice.
Several exasperating minutes later I THINK I had convinced him that he had all my details and that he needed to have a new mouse sent to me.
He said that when the new mouse comes (THINKS...if it comes) via UPS, I must send the dead one back to them within 10 days or they will charge me for the new one. I said what happens if I don't (because this is the summer and I might be out of the country on holiday).
"That is the procedure".
I replied "so you have all the information you need now and you are going to send me the mouse, yes?"
"yes".
---long silence---
I said "IS that the end of the telephone conversation?"
"yes."
"OK thanks, goodbye"-
MORAL OF THIS STORY:
If you buy an Apple wireless mouse and it dies on you, consider if you really badly need to have it replaced by Apple. HOw much time do you have to waste?