Trackpad Failure for no Known Reason - Should Apple be Held Accountable?

About a week and a half ago while using my MacBook Pro, purchased December 31st, 2009, I began experiencing intermittent erratic trackpad behavior. Untouched, the cursor would move across the screen and even opened Garage Band on its own. I was unable to use the trackpad due to this, as the cursor would jump around causing me to select things unintentionally. I attempted restarting, cleaning the trackpad, cleaning my hands, etc. The only way I was able to use the computer was by plugging in a USB mouse and selecting the option of turning the trackpad off when a mouse is present.
I began searching the discussions on here to determine what may be the problem at hand. I hadn't spilled anything or mishandled the laptop in any way, so that was not to blame. I came across discussions of battery swelling disrupting trackpad operation and thought it seemed possible. Not wanting to attempt a diagnosis on my own, I called customer service. The woman I spoke with said it didn't sound like a software issue as the mouse did not behave in the same manner. She did tell me that because my phone support had expired I would have to pay a fee to receive any troubleshooting help. This infuriated me - a company not willing to help a customer troubleshoot via the phone??? Mindy informed me that I could take it to the nearest apple store (over an hour away, might I add) and see if they could be any help. She set up an appointment for me the next day at 3:00.
At the Apple store, I checked in with a man whose role was not entirely apparent to me; he seemed disinterested in the swarm of people in the store and more focused on looking important with his iPad (A sales rep. had to tell me that he was the one I would need to check in with - I don't even think Mr. iPad made direct eye contact with me during this process). After I was paired up with my designated "Genius" I informed him of the problem, and what I suspected it might be. He turned the computer off and back on running his diagnostic tests. Nothing seemed to be out of sorts, so he took it to the back to inspect the innards of my beloved MacBook Pro. He came back a few minutes later, and told me the battery looked fine, and that everything else looked fine as well. He then told me that the trackpad itself must be to blame, and that it would cost me 50 some dollars and an additional 30 something for labor. I asked why the trackpad was malfunctioning, as I had taken good care of my computer. I was informed that sometimes trackpads stop working. Sure, they may stop working, but not on a computer under two years old that shows no signs of mishandling! I told him I shouldn't be expected to pay for this due to this reason. He told me that he couldn't waive the parts fee and that IT WAS A CHEAP REPAIR ANYWAYS. I was appalled and told him that actually, $50 is a lot of money to me - the computer was a gift and I don't take $50 lightly. He backtracked, saying that in comparison to other repairs it was cheap. I asked to speak with his manager, who came out and told me the same thing. They would waive the labor fee and charge me for the part. The labor wound up taking about 15 minutes - definitely not justifying the cost of the "labor". The final paperwork I received stated:
Issue Verified: No
Known Liquid Damage: No
Issue: Trackpad tracking issues
Steps to Reproduce: Checked at the bar
Proposed Resolution: Replace trackpad and waive labor
Cosmetic Condition: Minor scratched and abrasions
Seeing as how a laptop is useless without the mouse, and the fact that I have no car and had to get a ride for the over-an-hour trip, I really had no choice but to have them replace the trackpad. I am, however, FURIOUS that I was made to pay for a new trackpad when I had done nothing to cause the first one to fail. I thought that when you purchased a MacBook PRO that you were purchasing a top of the line product "DESIGNED TO LAST...FOR A LONG, PRODUCTIVE LIFE". No one in their right mind would shell out over a grand for a machine designed to last...less than two years! I have babied this computer and rarely ever take it of the house - solely because I did not want to make a stupid mistake and ruin a very expensive, very important piece of equipment!
I am wondering if Apple is ever held accountable for these sorts of issues? In the case that a piece of hardware malfunctions on an otherwise pristine computer with no known reason, should Apple be obligated to fix the part? As Apple states that their products are "designed to last for a long, productive life", shouldn't they be required to fix problems like this? Isn't that false advertising? I wasn't even given a real reason as to why my trackpad failed! Also, if the trackpad has a manufacturing/design error, Apple should be required to replace this for me - warranty or not. (After over a month of calling about a problem with an iPod out of warranty for over a year, I finally found a rep who recognized the manufacturing error presented and had it repaired, free of charge).
Has anyone else had success in holding Apple accountable for this on a product that is out of warranty? If so, I would love to hear about it - I am going to be writing Apple a formal letter of complaint and would like to know if anyone has had them own up to the problem, along with the case #. Also, does anyone know what could have caused the trackpad to malfunction in the first place?

This is going to be a hard argument and you may not like the answer.
Were you ever offered the AppleCare extended warranty when you purchased your MBP? Like you said above ..its a "Pro" model and it should have good quality parts. Believe it or not the MBP is very well made. However, like all stuff we buy it there is a chance it breaks. Unfortunately you had a failure. There isn't much you can do when you purchased the MBP you were made aware of the one year warranty and were giving the option to extend the warranty through AppleCare. Thats the arguement that Apple is going to make.
If I were you I wouldn't write a angry letter to Apple. If you write a reasonable letter that expresses your concerns over the quality of the Apple product you will be suprised what you may receive rather then writing a angry blast of their company. Basically write the letter step away from it for a couple hours reread and rewrite it.

Similar Messages

How do I get in contact with apple print services support Australia when my Print Order (book) keeps being cancelled (for no known reason)

How do I get in contact with apple print services support Australia when my Print Order (book) keeps being cancelled (for no known reason)

Portables that will not Power on.
Try another power outlet.
http://support.apple.com/kb/TS1365
Go step by step.
Note: Steps 5 and 6
Best.

HT1430 For some unknown reason my Apple ID password does not work when trying to down load books from the IBook or Nook Apps. It also has stop work when trying to down load new Apps. Any suggestions out their???

For some unknown reason, my Apple ID Password does not work when trying to down load IBooks, Nook books, or new Apps. Everything else seems to work. Any suggestions out their???

I appreciate the info and realize that the Nook App is not related to my Apple account but this too has stopped working. My situation first started with the Nook App not down loading and then has now spread to my IBook and new app downloads. I have checked into my ITunes account and the ID and password are correct and at times when I am asked to submit my Apple password such as setting up this Apple Support Community the ID and password work. My problem seems to be just with trying to use my ID and password when wanting to download new books or apps. I can go into the IBook, Nook, and App stores and seemingly download an item but when clicking on the new book or app nothing happens and I get a message that states it can not get into the ITunes store and it wants me to either try again or cancel. This message appears usually ten minutes after I have tried to make a purchase. At other times when I attempt to download a book or app I lose the screen and the IPad goes into the opening screen. Short of redoing my Apple account or deleting an app and attempting to reload the app (but this won't work because the App store won't load new apps) I don't have a clue what to do.

CAD going from ready to reserve for no known reason

I am running IPCC express 4.0 (5) at a call center. For no known reason one of my Desk Top agents go from ready to reserve. This is driving me nuts! Anyone seen this?

This is due to the presence of the bug " CSCsc97638 ".
If the agent transfer script translation routes all calls to IVR, then inserting an LAA node prior to the translation route will prevent the condition from occurring in cases where agents are available.

The Audio portion of my 30 pin slot on my iPhone stopped working for no known reason. I tried both resetting and reinstalling everything is there anything else I can do?

The Audio portion of the 30 pin slot on my iPhone 4 stopped working for no apparent reason. It neither powers on my JAM apogee and Tascam IUS interfaces or feeds audio in and out of it. I have tried both resetting and reinstalling everything on the iPhone 4. Is there anything I can do to make the 30 pin slot to work again? The interfaces work fine on others devices and they used to work very well on the phone previously.
Thanks for any suggestions and help,
Dano

Hi shanny202.
Really strange problem you have there. I have a few questions though.
Please try again and try to make the phone as a new without restoringen with you iCloud-data or backup-data from iTunes. Maybe it is something wrong with the data (strange).
Anyway, i think you should call Apple Support or visit an Apple Store, don't forgot to make a Genius Bar reservation.
You locate the nearest Apple Store here: http://www.apple.com/retail/storelist/
And here is Apples phone numbers around the world for support: http://support.apple.com/kb/HE57

TS1702 Update problem for old apps due to apple switching my account country

I tried to update the apps I purchased previously with APP store. it shows me 10 apps to update. when i click on the download all button it shows the messages This item is temporarily unavailable. then when i click on a single item update it shows Account Not In This Store.
Im not sure why does it suddenly forbid me to update APPS which i have updated several times before in the same way.
Im Austrian, have an Austrian Credit Card and live in Thailand permanently.
In the last years i was forced to use the Thai APP store because of the location (IP?).. I learned to like it as all apps i use are in english.
I dont wish to use austrian store, its not my location at all and i dont want to be forced to use german speaking software when there is a better english version of it.
The main issue is:
I cant update apps which i purchased earlier! Its terrible that i cant update them anymore even i had to pay.
Some apps like chrome are buggy and delete passwords in chrome unless you update the app (which i CANT)

- Did you go to Settings>Store and sign out of the account and then sign back in?
- Did you actually change the the email address that Apple contacts you or did you just created a new Apple ID/iTunes account? Many users mistakenly create a new account.
- iTunes purchases re permently locked to the account that created them
- You can reset yur passwards using the secret question/answer upu used during the setup of the account. See:
How to change your Apple ID password
- You can always contact iTunes
Caontact iTunes

"Installer" pops up for no known reason with a HUGE RAM usage?!

I guess (I may be wrong) it happens when I have any torrent client (e.g. utorrent, bittorrent) opened and downloading. "Installer" appears in activity monitor's memory list and its usage increases until my used memory reaches 7.99/8.00. If I do not instantly prevent this from happening, then the window that prompts to force quit will pop up. After that no matter what I do my mac would freeze and the only option to resolve this problem is to restart. Please help, thanks in advance!

You installed some kind of malware.
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\$[0-9]+\$\$.+\$/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press thereturn key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press returnthree times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

IPhone5 Disabled for No Known Reason

Today while riding my bike I was using my iPhone5 to listen to a recorded radio program in my iTunes Library and Motion-X GPS to record my track. After an hour and a half, my iTunes playback stopped so I stopped to check my phone to see what the problem was. On the screen it was displaying "iPhone Disabled" and something about 15 minutes. As soon as I got home, I was able to reboot my phone which then operated normally.
The phone had plenty of charge and I had shut down all other apps except the two I was using. I use it this way often and it's never happened before. Is there some reason this may have happened?
Thanks for any ideas.

Hi ahough,
The "iPhone is disabled" message is normally a result of entering a lock screen passcode incorrectly too many times. Depending on how you were carrying the iPhone (pocket, bag, etc), you may have been getting inadvertant button and screen presses (similar to "pocket dialing") that the phone thought were passcode attempts. For more information on disabled devices, you may find the following article helpful:
iOS: Forgot passcode or device disabled
http://support.apple.com/kb/ht1212
Regards,
- Brenden

HP Envy 120 goes offline for no known reason, WiFi connection appears good

HP Envy 120 installed on WiFi network with Linksys EA-6500 router / WPA-PSK, working fine for several months.
Now, I can print a few pages, but then the I get a "printer offline" message even though it is still connected.
I verified IP address (fixed) and verified that I have the latest drivers via HP Update on the PC and automatic updates directly on the printer.
When this problem happens, I have found that by turning WiFi off, then on again, printing resumes for a while.
I have verified that the auto-off setting is OFF.
Athe configuration tests come up clean. Signal strength is 5 and I have no reason to suspect that is an issue. I am not sure this is relevant, but the "disconnect count" shows 5 in the past 24 hours, with 612 total.
Sofware environment is Windows 8.1 Pro on a Dell XPS-8500, but no reason to suspect this setup as the previous Envy 112 worked flawlessly before it was moved elsewhere.

Looks like you have done item 2, but you need to verify item 1.
These settings are for setting up your wireless printer to stay connected to your router, keep wireless devices better connected and make your router secure and hack proof.
1. Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual).
    This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this
    first if needed.
2. Verify in the printer that 'Auto Off' is disabled. Use the Embedded Web Server (EWS) by going to the
    printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer
    Assistant, Printer Home Page (EWS).
In the router: (Refer to your router manual for information)
3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.
4. Set router to 20Mhz only, or 145Mbps depending on router.
5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
6. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your
   system now and helps with wireless connectivity (if you want to know why, search the web).
7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
   they must be different for all bands, even for any Guest networks.
8. Save all settings. Power off both, wait 2 mins. Power on router wait 2 mins.
9. Power on printer and verify it reconnects to router.
Windows 7/8/8.1   Is Network Discovery on or off?
Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.
Under Home or Work (current profile) / Network Discovery.
Select "Turn on network discovery" and save changes.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Iphone 4s turns/shuts down completely for no known reason, why?

my new iphone 4s shut down completely...and only holding the home button and on/off button reboots the phone. but what causes it to automatically shut down to the point where itunes does not recognize the phone?

Ok, well thanks for confirming this.
I have two other questions...
I found this : '' If you're getting the unit fixed by Apple, be aware that you must have the original HD installed. If it's a third-party SSD or hybrid, Apple will tack $950 to the bill; if you don't have the original drive anymore, Apple will return your laptop unrepaired. ''
Is that true ? Because I actually have a hybrid HD and don't have the original...nor 950 $ ...
I found this information on : http://logicboardmac.blogspot.ca
Finally, I also found information about a flat rate repair option ?
http://nwsinglespeed.hubpages.com/hub/Do-You-Know-About-Apples-Flat-Rate-Repair- Pricing
Anyone knows anything about this ? Woud this apply to my macbook pro ?

IPad lost iPages documents for no known reason

My wife lost all of her Pages documents on her iPad (iPad 1) sometime over the past few weeks. She uses Page version 1.7.2. Her iPad was not updated to have caused anything like this. I'm more appreciative of Mac systems and she naturally blames me. However, I don't use her iPad although I try to support her. How could either of us accidentally lost data and can we restore it? I can't find them on her iPad, on iCloud or backed up on my Mac.
We have iCloud but it doesn't appear to be there either. I know this is a wide open question but this problem has me very perplexed. We have a network in the house and I run OSX 10.9.3 on my mid 2010 iMac. My wife's iPad is running iOS 5.1.1 which itunes says is the latest software.

It seems like you have checked all of the normal areas. Go to Settings > Pages on the iPad and see if "Use iCloud" is on. I know that you stated the documents are not on iCloud at this time, but this will confirm if that is where they were being hosted. If that has been on the whole time and the documents are now missing from the iPad and iCloud.com, then I would contact Apple and tell them you have experienced iCloud data loss and need someone to see if they can help you recovery your files if possible. Time is of the essence in this scenario. http://getsupport.apple.com
If "Use iCloud" is not on indicating that the iPad was storing all documents locally on the iPad, then the only way to recover those files is to restore from a backup of the iPad. iOS: Back up and restore your iOS device with iCloud or iTunes

For some unknown reason my apple tv will not sync with my wifi?

Hello can anyone help please, I can not sync my apple tv with connecting to the internet, I have rebooted this and tried everything else we have connects to our wifi and this used to! What can i do???

Turn off security on the network. If the ATV connects then you know it is a security setting on the router.

My iphone 5 is skipping random songs for no apparent reason... ***??

songs bought on itunes. songs that played on my 4s yesterday... songs that for no apparent reason should be skipped or have problems at all... whats with the random music skipping issues on the 5???

I'm experiencing the same issue. At first I thought it might be some new sport headset I purchased; maybe it wasn't making a good connection but it is also happening with the apple ear buds. It seems to be worse when I first start playing. Songs will strt then skip to another. Sometimes several times, some times a couple. Eventually it seems to start playing correctly. I have not found a pattern that causes it or fixes it. There is nothing wrong with the tracks that it is playing.
This is extremely frustrating as I can barely stand to listen to music on my iPhone 5 now. Never had this issue with my 3GS.

Safari Just Stopped Working for No Apparent Reason -- What's Up?!

Hi there
I'm new to this group, and I really hope someone can help...
For no known reason, the other day my Safari browser started to load VERY slowly and then eventually it quit. Apart from temporary trouble with broadband service, nothing has changed in my computer set-up. Now I can't even load Safari without it stalling and then quitting or 'hanging'.
I tried resetting Safari in the Preferences tab, and also testing all plug-ins and then re-installing (it only gave me the option of upgrading to the same version of Safari i had been using) -- all to no avail.
Any ideas?
Thanks!

Hi Klaus
Thanks for the welcome and offer of help -- much appreciated.
OK, here's the info you asked for:
2010-01-14 11:43:02.875 Safari[194] An uncaught exception was raised
2010-01-14 11:43:03.129 Safari[194] * -[NSConcreteFileHandle readDataOfLength:]: Input/output error
2010-01-14 11:43:03.130 Safari[194] * Uncaught exception: <NSFileHandleOperationException> * -[NSConcreteFileHandle readDataOfLength:]: Input/output error
Jan 14 11:43:41 user-users-Vindaals crashdump[202]: Safari crashed
Jan 14 11:43:47 user-users-Vindaals crashdump[202]: crash report written to: /Users/useruser/Library/Logs/CrashReporter/Safari.crash.log
2010-01-14 19:20:54.056 Safari[313] An uncaught exception was raised
2010-01-14 19:20:54.094 Safari[313] * -[NSConcreteFileHandle readDataOfLength:]: Input/output error
2010-01-14 19:20:54.094 Safari[313] * Uncaught exception: <NSFileHandleOperationException> * -[NSConcreteFileHandle readDataOfLength:]: Input/output error
Jan 14 19:22:52 user-users-Vindaals crashdump[324]: Safari crashed
Jan 14 19:23:16 user-users-Vindaals crashdump[324]: crash report written to: /Users/useruser/Library/Logs/CrashReporter/Safari.crash.log

Set up a Home Network? How do I do it & should I merge my accounts?

Hi Folks - this is my first post and its quite long, so please bear with me as I give you a bit of history of my problem.
I bought a iMac and hooked it up to a Seagate 500GB hard disk using Time Machine in my study and connect to my ISP via WiFi using a standard router. I then set up two user accounts - one for me & one for my wife and sync'd them both to our MobileMe accounts.
Later I bought a Mac mini to use as a media centre in my lounge. It hooks into my HD TV through the mini-DVI port and I have a Elgato Eye hooked up via a USB port that links up to my Sky HD+ satellite box via a S-Video cable and AV component leads. I'm using a Mighty Mouse and an Apple Bluetooth keyboard via bluetooth. It has no external back-up hard disk and Time Machine is not set-up.
When I set the Mac mini up, I wasn't quite sure what was the best way to set it up, but I used the Apple Set-up function to copy files & settings over WiFi from the iMac to the Mac mini for both user accounts. So I ended up with a compete copy of my iMac desktop/settings/files on my Mac mini with both accounts set-up with access to our MobileMe accounts.
I wanted to change the layout of my dock on the Mac mini to remove some Apps (iWorks & MS Office). When I then subsequently logged into my iMac, the dock there was now different ie. the same as the Mac mini. So in order to keep my iMac dock different from my Mac mini dock, I changed the user account names on the Mac mini to a new naming convention 'Name - Mac mini'.
I only wanted my media files on the Mac mini and all my other docs (spreadsheets, word processing etc) on the iMac, the idea being the iMac becomes a workstation and the Mac mini the media centre.
So I deleted the relevant files off each mac. I then set-up network file sharing on both and can log into either via Finder to be able to get access to retrieve/access any files I need from either Mac - but this only works if both are on. Now I'm not so sure this is the best set-up.
I've now started to fill up my Mac mini hard drive and I thought I would add some more storage and it would be great if I could back up both the iMac and Mac mini via Time Machine to a hard drive. A friend suggested using NAS storage for this as he does that with his iMac & Apple TV.
So here's my two-part dilemma (appreciate your patience so far)....
Dilemma No. 1: - What should I do for my storage solution?
I can see the advantage of moving all my media & documents to the one shared network and being able to access them no matter what Mac I am using without the other having to be turning the other one on.
I'm considering buying something like a Buffalo Linkstation NAS and connecting to the Mac mini via ethernet.
Dilemma No. 2: - What should I do with my multiple accounts? Merge or keep separate?
I get a little fed-up having to go downstairs and switch on the Mac mini to watch a TV show if I am upstairs on the iMac or if we are in the lounge browsing the web and want a file from the desktop iMac I have to run upstairs and switch that on.
I know I could leave them both on sleep mode but I do like to turn them off now and again.
I fI go for a NAS solution, should I keep the accounts separate?
What's the best solution for both my dilemmas and are they interlinked? As an aside, I know very little about home-networking and what equipment I would need and how I would go about setting it up.
Any help you can give [if you're still awake after reading this ] would be most appreciated.
Cheers.

I personally suggest the new Drobo FS. Since it has an iTunes server built in and you can use any size sata hard drive in it it is better and a NAS that has to use the same size drives.

Trackpad Failure for no Known Reason - Should Apple be Held Accountable?

Similar Messages

Maybe you are looking for