Trackpad is erratic in macbook pro 13 retina

I bought my macbook pro 13 retina just few weeks ago, and started to have this very annoying problem with erratic trackpad. I have used everything in my hands and this problem still ongoing. I tried to update the trackpad, but the application didn't open because I got newer operating system I guess !!
I am so upset and disappointed

A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
My suggestion is that you should take the computer to the Apple Store to have it checked out.
For an interesting read: http://support.apple.com/kb/TS1449
Best.

Similar Messages

El teclado ni el trackpad funciona en mi macbook pro retina

el teclado y el trackap de mi macbook pro retina no funciona, se bloqueo de un dia pa el otro

when upgrading to mavericks, on occasion my macbook pro retina freezes when using the trackpad, it shows more often when entering the launchpad, it does not go completely freezes in the middle of the open windows and the launchpad (must go out and do the gesture again to enter the launchpad), and the launchpad to move from one space to another is exactly the same, it stays in the middle and you have to re-do the gesture on the trackpad to successfully pass from one space to another .
the funny thing is that when I use launcher dock does not happen, go to the launchpad fluently.

HT203171 Trackpad/cursor erratic when MacBook Pro plugged in

I have had trackpad issues and have followed the advice of the community. For 3 weeks the Mac has been problem free. Today once agian the trackpad/cursor are acting on their own and it is now apparent that the issues happen only when the Mac is plugged in. I have a Apple AC adapter. Under battery power the trackpad is fine. Any ideas?

I had this problem when plugged in to a 3rd party power adapter but when plugged into my original apple one or on battery power seems to work just fine.

Bluetooth Macbook Pro Retina Won't Respond or Turn Off

I have a wireless trackpad paired to my Macbook Pro Retina via bluetooth. This has been working fine for a fair few weeks up until the last few days when the trackpad stops working and starts searching for bluetooth, but my bluetooth says it's on. I try to turn off the bluetooth on the Macbook and it will not turn off. It just freezes and stays "on" but not working. In addition, every time I try to access the bluetooth settings, everything on the setting page works except for the "turn bluetooth off" button.
The only "fix" I have found so far is to restart my computer which is a huge hassle. Anyone else with this problem or know how to fix it?

A couple of things to try,
SMC reset:
http://support.apple.com/kb/HT3964
Follow directions for a battery you should not remove yourself
NVRAM/PRAM reset
http://support.apple.com/kb/HT1379
You may have to reset some of your prefences after this, including the BT set up, as this "flushes" out the set up which may have become corrupted somehow.
If no joy post back, there are a few other things to check.

Bizarre cursor and trackpad on MacBook Pro Retina

On my new MacBook Pro Retina the cursor has started jumping all over the place without my doing anything, and the trackpad responds erratically, if at all. I've done all the easy stuff - this occurred suddenly. Others? Fixes?

For hardware related issues reset PRAM and SMC
Reset PRAM. http://support.apple.com/kb/PH4405
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Best.

Despite EFI update, Trackpad unresponsive on MacBook Pro Retina (Late 2013)

Tonight (Nov 11), my trackpad stopped working completely on my MacBook Pro Retina (Late 2013 - OS X 10.9). It does not seem to notice anything (clicks, movement, scrolling, etc.). Also my keyboard has stopped working once.
I have the Macbook Pro EFI Firmware Update (Version 1.3), which was apparently installed as of November 8th. I've read that it is supposed to fix the problem, which is odd because the issue did not start for me until after I had the update. Would be grateful for some help. Thank you.
(Currently, I'm using my Logitech Cordless Click Optical Mouse as a replacement.)

I also have experienced the same problem even though I have installed the update.
I have asked Apple to ring me for a discussion today, however, not sure what can be done if the fix doesn't do what its supposed to do.
Happy days (my first Macbook pro) not so happy!!!
I would be grateful for any thoughts as to how I can prevent the lockups
Regards
Berniejd

TS5296 MacBook Pro (Retina, 15-inch, Late 2013): Keyboard and Multi-Touch trackpad unresponsive

Brand new Macbook PRO Retina 15inch. (1 day old) Running 10.9
EFI 1.2 installed.
Keyboard/trackpad hangs when using the left USB.
The EFI update 1.3 apparently fixes this issue for the 13inch macbook pro.
I have a 15inch macbook pro. The EFI update 1.2 does not resolve this issue for me.
Whenever I plug something into the left USB, after the 2nd or 3rd time, the keyboard and trackpad become unresponsive. To get the keyboard/trackpad back again, I must restart the machine.
This is what the consol says:
Nov 12 11:29:56 leaf kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2
Nov 12 11:29:56 leaf kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode
Nov 12 11:29:56 leaf kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
I cannot install the EFI update 1.3 as I get an alert "This software is not supported on your system." I assume because it was made only for the 13inch.
Is this a hardware or firmware issue? If it's only firmware, why does this issue only affect some users? If it's hardware, should I just return this macbook?

I can reproduce the behavior at will. I just have to plug in the tablet on the left USB board, reboot the tablet, disconnect the cable and reconnect. At that moment the trackpad and keyboard will both freeze.
This is the complete sequence of console logs I have
20/11/13 22:58:38,000 kernel[0]: considerRebuildOfPrelinkedKernel prebuild rebuild has expired
20/11/13 22:58:38,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=544[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 22:58:38,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=550[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 22:58:38,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 22:58:38,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=551[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 22:58:38,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
20/11/13 22:58:38,915 hidd[71]: MultitouchHID: device bootloaded
20/11/13 22:58:40,401 WindowServer[105]: disable_update_timeout: UI updates were forcibly disabled by application "Trasferimento file Android" for over 1.00 seconds. Server has re-enabled them.
20/11/13 22:58:40,957 WindowServer[105]: common_reenable_update: UI updates were finally reenabled by application "Trasferimento file Android" after 1.56 seconds (server forcibly re-enabled them after 1.00 seconds)
20/11/13 22:58:52,000 kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xb400 ****
20/11/13 22:58:58,187 sandboxd[556]: ([177]) mds_stores(177) deny file-read-data /private/var/root/Library/Preferences/.GlobalPreferences.plist
20/11/13 22:58:58,393 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e3] flags: 0x8 binding: FileInfoBinding [0x2ed] - extension: jpg, UTI: public.jpeg, fileType: ????.
20/11/13 22:58:58,394 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x103] - extension: jpg, UTI: public.jpeg, fileType: ???? request size:128 scale: 1
20/11/13 22:58:58,454 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e5] flags: 0x8 binding: FileInfoBinding [0x345] - extension: pdf, UTI: com.adobe.pdf, fileType: PDF .
20/11/13 22:58:58,455 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x403] flags: 0x8 binding: FileInfoBinding [0x303] - extension: pdf, UTI: com.adobe.pdf, fileType: PDF request size:128 scale: 1
20/11/13 22:58:58,457 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e7] flags: 0x8 binding: FileInfoBinding [0x2ef] - extension: txt, UTI: public.plain-text, fileType: ????.
20/11/13 22:58:58,457 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x603] flags: 0x8 binding: FileInfoBinding [0x503] - extension: txt, UTI: public.plain-text, fileType: ???? request size:128 scale: 1
20/11/13 22:58:58,518 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e9] flags: 0x8 binding: FileInfoBinding [0x347] - extension: pdf, UTI: com.adobe.pdf, fileType: ????.
20/11/13 22:58:58,519 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x803] flags: 0x8 binding: FileInfoBinding [0x703] - extension: pdf, UTI: com.adobe.pdf, fileType: ???? request size:128 scale: 1
20/11/13 22:59:06,399 Console[561]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.
20/11/13 22:59:53,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 22:59:54,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
20/11/13 22:59:54,099 hidd[71]: MultitouchHID: device bootloaded
20/11/13 23:00:06,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:06,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
20/11/13 23:00:06,659 hidd[71]: MultitouchHID: device bootloaded
20/11/13 23:00:32,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:45,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=575[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:00:46,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=581[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:00:46,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=582[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:00:46,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:46,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:46,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:01:33,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=588[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:01:33,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=594[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:01:33,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=595[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:01:33,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:01:34,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:01:38,604 WindowServer[105]: disable_update_timeout: UI updates were forcibly disabled by application "Trasferimento file Android" for over 1.00 seconds. Server has re-enabled them.
20/11/13 23:01:39,393 WindowServer[105]: common_reenable_update: UI updates were finally reenabled by application "Trasferimento file Android" after 1.79 seconds (server forcibly re-enabled them after 1.00 seconds)
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe0004051 - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode
Disconnecting the tablet doesn't resolve the issue. A reboot does. I still have to try if the workaround posted by Apple for the MBP-13 Late 2013 (close the lid and reopen after a few minutes) would work here too.

Keyboard and Multi-Touch trackpad may become unresponsive on MacBook Pro (Retina, 15-inch, Late 2013)

Folks,
I have exacly same sympton described here on my 5 day old 15 inc macbook pro.
http://support.apple.com/kb/TS5296
MacBook Pro (Retina, 13-inch, Late 2013): Keyboard and Multi-Touch trackpad may become unresponsive
Has anone tried to apply this patch on 15 inc ?
Kind Regards,
Neroshige

The patch is only for MBP late 2013 13 inch. 15 inch is not able to install this patch
I'm facing this problem intermittently.
When my keyboard & trackpad went unresponsive, I plug in my USB keyboard and the keyboard & trackpad went back normal.
I search the web and somebody highlight it may due to connector to keyboard/trackpad appear to be curled.
Not sure is hardware problem or software bug...

Macbook pro retina trackpad won't click

Macbook Pro retina display 10.8.4 2.7 ghz i7:
Trackpad started to not respond to click by mechanicle nor touch inputs. Seems to happen after waking up from sleep and after a period of time reverts to normal function. Used the Pram reset and it does not make a difference. Observations I have noted:
1) Track pad does not respond in the user selection screen
2) Track pad does not respond while in different users accounts
3) Track pad always responds in the option startup
4) Track pad does not respond while in recovery mode
5) When selecting windows bootcamp trackpad always responds
It seems to me that the trackpad is having a software issue within Mac OSX and it is not an issue with the hardware. I tried to install the Trackpad update 1.0 but I get an error stating that it is not for this type of computer.

Try a Safe Mode startup and see if it works ok while in that mode. Hold down the Shift key before the startup chime. Will take awhile longer to finish startup. Will only load Apple system extensions while in this mode. http://support.apple.com/kb/HT1564
If it works ok in Safe, means you have installed some third-party software interfering with the trackpad. You'll have to do some sleuthing to determine which.

Macbook Pro Retina Trackpad scrolls wrong way

IR and yellow screen issues aside !...
my new macbook pro retina (with Mountain Lion already installed) has an issue with scrolling. It came with 'reverse' scrolling i.e. moving your fingers down the trackpad makes the screen move upwards and vice-versa. I find this confusing so I went to the system prefs to change it. Under the 'Scroll and Zoom' tab the first option is 'Scroll direction: natural - content tracks finger movement'. This is what I wanted. But curiously, this option was already checked, and giving me the reverse scroll direction! I unchecked it, so technically I should now have the reverse direction, but then I had the natural direction?!
Ok, so it's not so much of a problem, as I can change the direction. But obviously it is the wrong way around. Just wondered if anyone else had discovered this on their MBPr and if so, can it be corrected?
Thanks!

Un check that setting. What Apple thinks is Natural is Backwards from what every other person in the world thinks and Knows it is.

Macbook Pro Retina Trackpad Issue

Has anyone had any issues with the Macbook Pro Retina Trackpad going to sleep. Whenever I start or restart my Macbook up and try to click on my User name to log in, the trackpad doesn't work. I have to navigate with the keypad and hit return. This also happens sometimes when I am using it as well, and I have use 2 fingers to press the Apple logo and then put the computer to sleep and wake it up again to get the trackpad to work. Any ideas what is causing this? I did initially think it was a program I installed called NoSleep, but I have since uninstalled this and still the same problems, although I have installed a similar program called Lid Sleep, but don't think this would cause a problem.
Thanks for any suggestions.

You have some type of hardware fault, IMHO. Best to take it to Apple hand have it checked out.

MacBook Pro Retina 13' late 2013: built-in keyboard and Multi-Touch trackpad may become unresponsive after HDMI unplug

At my desk I usually plug 2 external monitor (one via HDMI, one via Display port) and an external APPLE USB keyboard and BT touchpad.
Most of the time I unplug the HDMI cable the built-in keyboard and touchpad stop working.
This is very annoying issue because I have to force a shutdown to fix that.
Only sometimes it got fixed by plugging back the HDMI cable.
I already patched with MacBook Pro Retina EFI Update v1.3 and Issue persists.
Is there anyone else with the same issue?
Any idea on how to fix it?

Have you done an SMC reset lately? Intel-based Macs: Resetting the System Management Controller (SMC)
May or may not work.

Macbook pro retina external monitor mouse skipping, lag problem

When I plug my macbook pro retina (Lion) into a 24" monitor through the DVI adaptor, the cursor jumps erratically every ~10 seconds when being moved. Feels like a lag and is worse with more programs running. Does not depend on mouse or mouse surface. Trackpad does it too. Any ideas? Thanks in advance.

Hi AO1 James,
If I understand correctly, the external monitor was blurry from the moment you plugged it into your MacBook Pro with Retina display. I would first check the resolution settings for the monitor with the "How do I select additional resolutions on my display?" section of the following article:
Apple computers: Troubleshooting issues with video on internal or external displays
If it remains blurry after selecting your monitors optimal resolution, I would use the steps under the "Reset the system" section of the article to help troubleshoot the issue.
Thank you for using Apple Support Communities.
All the best,
Sterling

I'm receiving SBBOD randomly on my Macbook Pro Retina running Yosemite

For the last several weeks I've occasionally received a SBBBOD when performing various tasks on my system. Not sure what in particular might be causing it but I feel like more often than not it is when I'm using Safari. It always results in a spinning ball and the only thing I can do is move windows around but can not click anything. It requires me to force power off the system.
Most importantly, sometimes when rebooting I'll experience a flashing folder icon as if the system can not find the bootable drive. If I power off the system again, it will usually load the OS. This pointed to potential HDD corruption and so I ran the necessary checks there and never got any HDD error reported. Also have run memtests and overall Apple Hardware Tests...all with no errors reported.
I recently updated Java Plugin and also ran an EtreCheck as recommended in other similarly reported problems. Here is the results of that report...
EtreCheck version: 2.1.8 (121)
Report generated March 30, 2015 at 9:40:54 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (Retina, Mid 2012) (Verified)
    MacBook Pro - model: MacBookPro10,1
    1 2.3 GHz Intel Core i7 CPU: 4-core
    8 GB RAM Not upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 237
Video Information: ℹ️
    Intel HD Graphics 4000
    NVIDIA GeForce GT 650M - VRAM: 1024 MB
        Color LCD spdisplays_2880x1800Retina
        SMS23A550H spdisplays_1080p
        SMS23A550H spdisplays_1080p
System Software: ℹ️
    OS X 10.10.2 (14C1514) - Time since boot: 12:12:5
Disk Information: ℹ️
    OWC Aura rMBP disk0 : (480.1 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 478.75 GB (101.83 GB free)
            Core Storage: disk0s2 479.11 GB Online
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Configuration files: ℹ️
    /etc/hosts - Count: 42
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [loaded]    com.avatron.AVExFramebuffer (3.0.1 - SDK 10.10) [Click for support]
    [loaded]    com.avatron.AVExVideo (3.0.1 - SDK 10.10) [Click for support]
    [not loaded]    com.displaylink.dlusbncm (1.11.0 - SDK 10.9) [Click for support]
    [loaded]    com.displaylink.driver.DisplayLinkDriver (2.3 - SDK 10.9) [Click for support]
    [loaded]    xxx.qnation.PeerGuardian (1.1.10) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.Logitech.Control Center.HID Driver (3.5.0 - SDK 10.0) [Click for support]
    [not loaded]    com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Click for support]
    [not loaded]    com.antecea.driver.AnteceaAudioDrv (1.0.0) [Click for support]
    [loaded]    com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]
Startup Items: ℹ️
    DynDNSUpdater: Path: /Library/StartupItems/DynDNSUpdater
    Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
    [loaded]    com.paragon.NTFS.trial.plist [Click for support]
    [loaded]    com.paragon.NTFS.upd.plist [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
    [running]    com.amazon.sendtokindle.launcher.plist [Click for support]
    [not loaded]    com.displaylink.useragent-prelogin.plist [Click for support]
    [running]    com.displaylink.useragent.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [loaded]    com.lexmark.bmspecificlaunchd.plist [Click for support]
    [loaded]    com.lexmark.lxknetlaunchd.plist [Click for support]
    [running]    com.Logitech.Control Center.Daemon.plist [Click for support]
    [failed]    com.logmein.LMILaunchAgentFixer.plist [Click for support]
    [running]    com.logmein.logmeingui.plist [Click for support]
    [running]    com.logmein.logmeinguiagent.plist [Click for support]
    [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.bombich.ccc.plist [Click for support]
    [running]    com.displaylink.displaylinkmanager.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [running]    com.jungledisk.service.plist [Click for support]
    [running]    com.jungledisk.workgroupservice.plist [Click for support]
    [running]    com.logmein.logmeinserver.plist [Click for support]
    [loaded]    com.logmein.raupdate.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [failed]    com.vmware.launchd.vmware.plist [Click for support]
    [loaded]    xxx.qnation.PeerGuardian.kextload.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
    [failed]    com.facebook.videochat.[redacted].plist [Click for support] [Click for details]
    [failed]    com.google.GoogleContactSyncAgent.plist [Click for support]
    [running]    com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
    Bartender    UNKNOWN (missing value)
    Google Notifier    Application Hidden (/Applications/Google Notifier.app)
    GrowlHelperApp    Application (/Users/[redacted]1/Library/PreferencePanes/Growl.prefPane/Contents/Resources/G rowlHelperApp.app)
    Skype    Application (/Applications/Skype.app)
    AirDisplayStatusItem    UNKNOWN (missing value)
    ScreenCapture    UNKNOWN (missing value)
    Cloud    UNKNOWN (missing value)
    AppTrap    Application (/Users/[redacted]1/Library/PreferencePanes/AppTrap 2.prefPane/Contents/Resources/AppTrap.app)
    Caffeine    Application (/Applications/Caffeine.app)
    MacLWSLauncher    Application (/Applications/Logitech/LWS/Logitech Webcam Software.app/Contents/MacOS/MacLWSLauncher.app)
    ScanSnap Manager    Application (/Applications/ScanSnap/ScanSnap Manager.app)
    BetterTouchTool    Application (/Applications/BetterTouchTool.app)
    Isolator    Application (/Applications/Isolator.app)
    Pomodoro    Application (/Applications/Pomodoro.app)
    Alfred    UNKNOWN (missing value)
    Dropbox    Application (/Applications/Dropbox.app)
    Knock    Application (/Applications/Knock.app)
    Air Display Host    Application (/Applications/Air Display Host.app)
    Cinch    Application (/Applications/Cinch.app)
    Google Drive    Application (/Applications/Google Drive.app)
    Spotify    Application Hidden (/Applications/Spotify.app)
    EvernoteHelper    Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
    AdobeResourceSynchronizer    Application (/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Support/AdobeResourceSynchronizer.app)
    CNQL1212_ButtonManager    Application Hidden (/Library/CFMSupport/CNQL1212_ButtonManager.app)
Internet Plug-ins: ℹ️
    nplastpass: Version: 2.5.5 [Click for support]
    o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    DivXBrowserPlugin: Version: 1.4 [Click for support]
    LogMeIn: Version: 1.0.970 - SDK 10.7 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    LogMeInSafari32: Version: 1.0.970 - SDK 10.7 [Click for support]
    googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.7
    AdobePDFViewer: Version: 9.5.5 [Click for support]
    PepperFlashPlayer: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 40 Check version
User internet Plug-ins: ℹ️
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
    Picasa: Version: 1.0 [Click for support]
    WebEx64: Version: 1.0 - SDK 10.5 [Click for support]
Safari Extensions: ℹ️
    Google Analytics Opt-out Browser Add-on
    mailto:
    Save to Pocket
    LastPass
    Evernote Web Clipper
3rd Party Preference Panes: ℹ️
    AppTrap [Click for support]
    BTTPrefs [Click for support]
    DivX [Click for support]
    Flash Player [Click for support]
    Growl [Click for support]
    Java [Click for support]
    Logitech Control Center [Click for support]
    Tuxera NTFS [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 478.75 GB Disk used: 376.92 GB
    Destinations:
        WD 2TB TimeMachine [Local]
        Total size: 2.00 TB
        Total number of backups: 129
        Oldest backup: 2011-09-14 04:46:20 +0000
        Last backup: 2015-03-27 22:53:14 +0000
        Size of backup disk: Excellent
            Backup size 2.00 TB > (Disk size 478.75 GB X 3)
Top Processes by CPU: ℹ️
         7%    WindowServer
         1%    loginwindow
         0%    Cubby
         0%    fontd
         0%    blued
Top Processes by Memory: ℹ️
    524 MB    AppTrap
    455 MB    softwareupdated
    429 MB    mds_stores
    215 MB    QuickLookSatellite
    206 MB    com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
    115 MB    Free RAM
    3.19 GB    Active RAM
    3.10 GB    Inactive RAM
    1.48 GB    Wired RAM
    8.72 GB    Page-ins
    10 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 29, 2015, 09:28:33 PM    Self test - passed
    Mar 27, 2015, 07:47:02 PM    /Library/Logs/DiagnosticReports/blued_2015-03-27-194702_[redacted].crash
    Mar 27, 2015, 05:39:56 PM    /Users/[redacted]1/Library/Logs/DiagnosticReports/garcon_2015-03-27-173956_[red acted].crash
Thank you in advance for any support you can offer here.

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(1309 ' 0.5 0.25 50 1000 15 5120 1000 25000 6 6 5 1 0 100 ' 51 25600 4 10 25 5120 102400 1000 25 1536 500 40 500 300 85 25 20480 262144 20 2000 524288 604800 5 1024 25 50 );k=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts Displays PCI UniversalAccess InstallHistory ConfigurationProfile AirPort 'com\.apple\.' -\\t N\\/A 'AES|atr|udit|msa|dnse|ax|ensh|fami|FileS|fing|ft[pw]|gedC|kdu|etS|is\.|alk|ODSA|otp|htt|pace|pcas|ps-lp|rexe|rlo|rsh|smb|snm|teln|upd-[aw]|uuc|vix|webf' OSBundle{Require,AllowUserLoa}d 'Mb/s:Mb/s:ms/s:KiB/s:%:total:MB:total:lifetime:sampled:per sec' 'Net in:Net out:I/O wait time:I/O requests:CPU usage:Open files:Memory:Mach ports:Energy:Energy:File opens:Forks:Failed forks:System errors' 'tsA|[ST]M[HL]' PlistBuddy{,' 2>&1'}' -c Print' 'Info\.plist' CFBundleIdentifier );f=('\n%s'{': ','\n\n'}'%s\n' '\nRAM details\n%s\n' %s{' 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{ o[$1]=o[$1]"\n    "$3" (UID "$4") => "$5" (status "$6"): "$2;} $1==12&&$5 { "ps -c -ocomm -p"$5"|sed 1d"|getline n;if(n) $5=n;o[$1]=o[$1]"\n    "$5" => "$3" (UID "$4"): "$2;} $1~/1[34]/ { o[$1]=o[$1]"\n    "$3" (UID "$4", error "$5"): "$2;} END { n=split("'"${k[27]}"'",u,":");for(i=n+1;i<n+4;i++)u[i]=u[n];split("'"${k[28]}"'",l,":");for(i=1;i<15;i++) if(o[i])print "\n"l[i]" ("u[i]")\n"o[i];} ' ' /^ {8}[^ ]/{print} ' ' BEGIN { L='${p[17]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n    "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n    [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"stat -f%z "F|getline S;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${k[30]}"' "F|getline g) { l++;if(l<=L) f=f"\n    "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n    '"${k[22]}"'"T;printf("'"${f[8]}"'",F,D,S,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' 's/^.{52}(.+) <.+/\1/p' ' 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NR>1&&$NF!~/0x|\.([0-9]{3,}|[-0-9A-F]{36})$/ { print $NF"\f"a[split($(NF-1),a," ")];} ' '|tail -n'{${p[6]},${p[10]}} ' s/.+bus /Bus: /;s/,.+[(]/ /;s/,.+//p;' ' { $NF=$NF" Errors: "$1;$1="";} 1 ' ' 1s/^/\'$'\n''/;/^ +(([MNPRSV]|De|Li|Tu).+|Bus): .|d: Y/d;s/:$//;$d;p;' ' BEGIN { RS=",";FS=":";} $1~"name" { gsub(/["\\]/,"",$2);print $2;} ' '|grep -q e:/' '/[^ .]/p' '{ print $1}' ' /^ +N.+: [1-9]/ { i++;} END { if(i) print "system: "i;} ' ' NF { print "'{admin,user}' "$NF;exit;} ' ' /se.+ =/,/[\}]/!d;/[=\}]/!p ' ' 3,4d;/^ +D|Of|Fu| [0B]/d;s/^ |:$//g;$!H;${ x;/:/p;} ' ' BEGIN { FS=": ";} NR==1 { sub(":","");h="\n"$1"\n";} /:$/ { l=$1;next;} $1~"S"&&$2!~3 { getline;next;} /^ {6}I/ { i++;L[i]=l" "$2;} END { if(i) print h;for(j=0;j<'${p[24]}';j++) print L[i-j];} ' ' /./H;${ x;s/\n//;s/\n/, /g;/,/p;} ' ' {if(int($6)>'${p[25]}')printf("swap used %.1f\n",$6/1024)} ' ' BEGIN{FS="\""} $3~/ t/&&$2!~/'{${k[24]},${k[29]}}'/{print $2} ' ' int($1)>13 ' p ' BEGIN{FS="DB="} { sub(/\.db.*/,".db",$2);print $2;} ' {,1d\;}'/r%/,/^$/p' ' NR==1{next} NR>11||!$0{exit} {print $NF"\f"substr($0,1,32)"\f"$(NF-7)} ' '/e:/{print $2}' ' /^[(]/{ s/....//;s/$/:/;N;/: [)]$/d;s/\n.+ ([^ ]+).$/\1/;H;};${ g;p;} ' '1;END { exit "find /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom -mtime -'${p[23]}'s"|getline;} ' ' NR<='${p[26]}' { o=o"\n"$0;next;} { o="";exit;} END{print o|"sed 1d"} ' ' {o=o"\n"$0} NR==6{p=$1*$5} END{if(p>'${p[27]}'*10^6)print o|"sed 1d"} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab kextfind top pkgutil "${k[30]}\\" echo cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin' env pluginkit scutil 'dtrace -q -x aggsortrev -n' security sed\ -En awk 'dscl . -read' networksetup mdutil lsof test osascript\ -e netstat mdls route cat uname powermetrics codesign lockstat );c2=(${k[21]}loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'" 'L*/Ca*/'${k[21]}'Saf*/E* -d 2 -name '${k[32]} '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' -i '-nl -print' '-F \$Sender -k Level Nle 3 -k Facility Req "'${k[21]}'('{'bird|.*i?clou','lsu|sha'}')"' "-f'%N: %l' Desktop {/,}L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message CRne '0xdc008012|(allow|call)ing|Goog|(mplet|nabl)ed|ry HD|safe b|succ|xpm' -k Message CReq 'bad |Can.t l|corru|dead|fail|GPU |hfs: Ru|inval|Limiti|v_c|NVDA[(]|pa(gin|us)|Purg(ed|in)| err|Refus|s ful|TCON|tim(ed? ?|ing )o|trig|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o%cpu,comm,ruid' "' syscall::recvfrom:return {@a[execname,uid]=sum(arg0)} syscall::sendto:return {@b[execname,uid]=sum(arg0)} syscall::open*:entry {@c[execname,uid,copyinstr(arg0),errno]=count()} syscall::execve:return, syscall::posix_spawn:return {@d[execname,uid,ppid]=count()} syscall::fork:return, syscall::vfork:return, syscall::posix_spawn:return /arg0<0/ {@e[execname,uid,arg0]=count()} syscall:::return /errno!=0/ {@f[execname,uid,errno]=count()} io:::wait-start {self->t=timestamp} io:::wait-done /self->t/ { this->T=timestamp - self->t;@g[execname,uid]=sum(this->T);self->t=0;} io:::start {@h[execname,uid]=sum(args[0]->b_bcount)} tick-10sec { normalize(@a,2560000);normalize(@b,2560000);normalize(@c,10);normalize(@d,10);normalize(@e,10);normalize(@f,10);normalize(@g,10000000);normalize(@h,10240);printa(\"1\f%@d\f%s\f%d\n\",@a);printa(\"2\f%@d\f%s\f%d\n\",@b);printa(\"11\f%@d\f%s\f%d\f%s\f%d\n\",@c);printa(\"12\f%@d\f%s\f%d\f%d\n\",@d);printa(\"13\f%@d\f%s\f%d\f%d\n\",@e);printa(\"14\f%@d\f%s\f%d\f%d\n\",@f);printa(\"3\f%@d\f%s\f%d\n\",@g);printa(\"4\f%@d\f%s\f%d\n\",@h);exit(0);} '" '-f -pfc /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag $ -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f'$'\f''%Sc'$'\f''%N -t%F {} \;' '/S*/*/Ca*/*xpc*' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' /\ kMDItemContentTypeTree=${k[21]}{bundle,mach-o-dylib} :Label "/p*/e*/{auto*,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {/p*,/usr/local}/e*/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*{,/*} .launchd.conf" list '-F "" -k Sender hidd -k Level Nle 3' /Library/Preferences/${k[21]}alf\ globalstate --proxy '-n get default' vm.swapusage --dns -get{dnsservers,info} dump-trust-settings\ {-s,-d,} '~ "kMDItemKind=Package"' '-R -ce -l1 -n5 -o'{'prt -stats prt','mem -stats mem'}',command,uid' -kl -l -s\ / '--regexp --files '${k[21]}'pkg.*' '+c0 -i4TCP:0-1023' ${k[21]}dashboard\ layer-gadgets '-d /L*/Mana*/$USER' '-app Safari WebKitDNSPrefetchingEnabled' '-Fcu +c0 -l' -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' '-F \$Message -k Sender kernel -k Message CReq "'{'n Cause: -','(a und|I/O |gnment |jnl_io.+)err|disk.+abo','USBF:.+bus'}'"' -name\ kMDItem${k[33]} -T\ hfs '-n get default' -listnetworkserviceorder :${k[33]} :CFBundleDisplayName $EUID {'$TMPDIR../C ','/{S*/,}'}'L*/{,Co*/*/*/L*/}{Cache,Log}s -type f -size +'${p[11]}'M -exec stat -f%z'$'\f''%N {} \;' \ /v*/d*/*/*l*d{,.*.$UID}/* '-app Safari UserStyleSheetEnabled' 'L*/A*/Fi*/P*/*/a*.json' users/$USER\ HomeDirectory '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' ' -F "\$Time \$(Sender): \$Message" -k Sender Rne "launchd|nsurls" -k Level Nle 3 -k Facility R'{'ne "user|','eq "'}'console" -k Message CRne "[{}<>]|asser|commit - no t|deprec|done |ect pas|fmfd|Goog|ksho|ndum|obso|realp|rned f|/root|sandbox ex" ' getenv '/ "kMDItemDateAdded>=\$time.now(-'${p[23]}')&&kMDItem'${k[33]}'=*"' -m\ / '' ' -F "\$Time \$(RefProc): \$Message" -k Sender Req launchd -k Level Nle 3 -k Message Rne "asse|bug|File ex|hij|Ig|Jet|key is|lid t|Plea|ship" ' print{,-disabled}\ {system,{gui,user}/$UID} '-n1 --show-initial-usage --show-process-energy' -r ' -F "\$Message" -k Sender nsurlstoraged -k Time ge -1h -k Level Nle 4 -k Message Req "^(ER|IN)" ' '/A* -type d -name *.app -prune ! -user 0' -vv '-D1 -IPRWck -s5 sleep 1' );N1=${#c2[@]};for j in {0..20};do c2[N1+j]=SP${k[j]}DataType;done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel,Firefox}\ extensions System\ load boot\ args FileVault\ {2,1} {Kernel,System,Console,launchd}\ log SMC Login\ hook 'I/O per process' 'High file counts' UID {System,Login,Agent,User}\ services\ {load,disabl}ed {Admin,Root}\ access Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory\ pressure Listeners Widgets Parental\ Controls Prefetching Nets Volumes {Continuity,I/O,iCloud,HID,HCI}\ errors {User,System}\ caches/logs XPC\ cache Startup\ items Shutdown\ codes Heat Diagnostic\ reports Bad\ {plist,cache}s 'VM (GiB)' Bundles{,' (new)'} Trust\ settings Activity Free\ space Stylesheet Library\ paths{,' ('{shell,launchd}\)} Data\ packages Modifications );N3=${#l[@]};for i in {0..8};do l[N3+i]=${k[5+i]};done;F() { local x="${s[$1]}";[[ "$x" =~ ^([\&\|\<\>]|$) ]]&&{ printf "$x";return;};:|${c1[30]} "$x" 2>&-;printf "%s \'%s\'" "|${c1[30+$?]}" "$x";};A0() { Q=6;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo -v;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;date '+Start time: %T %D%n';printf '\n[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[0]};};A1() { local c="${c1[$1]} ${c2[$2]}";shift 2;c="$c ` while [[ "$1" ]];do F $1;shift;done`";((P2))&&{ c="sudo $c";P2=;};v=`eval "$c"`;[[ "$v" ]];};A2() { local c="${c1[$1]}";[[ "$c" =~ ^(awk|sed ) ]]&&c="$c '${s[$2]}'"||c="$c ${c2[$2]}";shift 2;local d=` while [[ "$1" ]];do F $1;shift;done`;((P2))&&{ c="sudo $c";P2=;};local a;v=` while read a;do eval "$c '$a' $d";done<<<"$v";`;[[ "$v" ]];};A3(){ v=$((`date +%s`-v[3]));};export -f A1 A2 F;B1() { v=No;! ((v[1]))&&{ v=;P1=1;};};eval "`type -a B1|sed '1d;s/1/2/'`";B3(){ v[$1]="$v";};B4() { local i=$1;local j=$2;shift 2;local c="cat` while [[ "$1" ]];do F $1;shift;done`";v[j]=`eval "{ $c;}"<<<"${v[i]}"`;};B5(){ v="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d$'\e' <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F$'\e' ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`egrep -v "${v[$1]}"<<<"$v"|sort`;};eval "`type -a B7|sed '1d;s/7/8/;s/-v //'`";C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { B4 0 0 63&&C1 1 $1;};C4() { echo $'\t'"Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};C5() { sudo -k;pbcopy<<<"$o";printf '\n\tThe test results are on the Clipboard.\n\n\tPlease close this window.\n';exit 2>&-;};for i in 1 2;do eval D$((i-1))'() { A'$i' $@;C0;};';for j in 2 3;do eval D$((i+2*j-3))'() { local x=$1;shift;A'$i' $@;C'$j' $x;};';done;done;trap C5 2;o=$({ A0;D0 0 N1+1 2;D0 0 $N1 1;B1;C2 31;B1&&! B2&&C2 32;D2 22 15 63;D0 0 N1+2 3;D0 0 N1+15 17;D4 3 0 N1+3 4;D4 4 0 N1+4 5;D4 N3+4 0 N1+9 59;D0 0 N1+16 99;for i in 0 1 2;do D4 N3+i 0 N1+5+i 6;done;D4 N3+3 0 N1+8 71;D4 62 1 10 7;D4 10 1 11 8;B2&&D4 18 19 53 67;D2 11 2 12 9;D2 12 3 13 10;D2 13 32 70 101 25;D2 71 6 76 13;D2 45 20 52 66;A1 7 77 14;B3 28;A1 20 31 111;B6 0 28 5;B4 0 0 110;C2 66;B2&&D0 45 90 124;D4 70 8 15 38;D0 9 16 16 77 45;C4;B2&&D0 35 49 61 75 76 78 45;B2&&{ D0 28 17 45;C4;};B2&&{ A1 43 85 117;B3 29;B4 0 0 119 76 81 45;C0;B4 29 0 118 119 76 82 45;C0;    };D0 12 40 54 16 79 45;D0 12 39 54 16 80 45;D4 74 25 77 15&&{ B4 0 8 103;B4 8 0;A2 18 74;B6 8 0 3;C3 75;};B2&&D4 19 21 0;B2&&D4 40 10 42;D2 2 0 N1+19 46 84;D2 44 34 43 53;D2 59 22 20 32;D2 33 0 N1+14 51;for i in {0..2};do A1 29 35+i 104+i;B3 25+i;done;B6 25 27 5;B6 0 26 5;B4 0 0 110;C2 69;D2 34 21 28 35;D4 35 27 29 36;A1 40 59 120;B3 18;A1 33 60 121;B8 18;B4 0 19 83;A1 27 32 39&&{ B3 20;B4 19 0;A2 33 33 40;B3 21;B6 20 21 3;};C2 36;D4 50 38 5 68;B4 19 0;D5 37 33 34 42;B2&&D4 46 35 45 55;D4 38 0 N1+20 43;B2&&D4 58 4 65 76 91;D4 63 4 19 44 75 95 12;B1&&{ D4 53 5 55 75 69&&D4 51 6 58 31;D4 56 5 56 97 75 98&&D0 0 N1+7 99;D2 55 5 27 84;D4 61 5 54 75 70;D4 14 5 14 96;D4 15 5 72 96;D4 17 5 78 96;C4;};D4 16 5 73 96;A1 13 44 74 18;C4;B3 4;B4 4 0 85;A2 14 61 89;B4 0 5 19 102;A1 17 41 50;B7 5;C3 8;B4 4 0 88;A2 14 24 89;C4;B4 0 6 19 102;B4 4 0 86;A2 14 61 89;B4 0 7 19 102;B5 6 7;B4 0 11 73 102;A1 42 86 114;j=$?;for i in 0 1 2;do ((i==2&&j==1))&&break;((! j))||((i))||B2&&A1 18 $((79+i-(i+53)*j)) 107+8*j 94 74||continue;B7 11;B4 0 0 11;C3 $((23+i*(1+i+2*j)));D4 $((24+i*(1+i+2*j))) 18-4*j 82+i-16*j $((112+((3-i)*i-40*j)/2));done;D4 60 4 21 24;D4 42 14 1 62;D4 43 37 2 90 48;D4 41 10 42;D2 48 36 47 25;A1 4 3 60&&{ B3 9;A2 14 61;B4 0 10 21;B4 9 0;A2 14 62;B4 0 0 21;B6 0 10 4;C3 5;};D4 9 41 69 100;D2 72 21 68 35;D2 49 21 48 49;B4 4 22 57 102;A1 21 46 56 74;B7 22;B4 0 0 58;C3 47;D4 54 5 7 75 76 69;D4 52 5 8 75 76 69;D4 57 4 64 76 91;D2 0 4 4 84;D2 1 4 51 84;D4 21 22 9 37;D0 0 N1+17 108;D4 76 24 38;A1 23 18 28 89;B4 0 16 22 102;A1 16 25 33;B7 16;B4 0 0 34;D1 31 47;D4 64 4 71 41;D4 65 5 87 116 74;C4;B4 4 12 26 89 23 102;for i in {0..3};do A1 0 N1+10+i 72 74;B7 12;B4 0 0 52;C3 N3+5+i;((i))||C4;done;A1 24 22 29;B7 12;B3 14;A2 39 57 30;B6 14 0 4;C3 67;A1 24 75 74;B4 1 1 122||B7 12;B4 0 0 123;B3 23;A2 39 57 30;B6 23 0 4;C3 68;B4 4 13 27 89 65;A1 24 23;B7 13;C3 73;B4 4 0 87;A2 14 61 89 20;B4 0 17;A1 26 50 64;B7 17;C3 6;A1 4 88;D5 77 44 89;D4 7 11 6;D0 0 N1+18 109;A3;C2 39;C4;} 4>&2 2>/dev/null;);C5
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
        Part 1 of 8 done at … sec
        Part 8 of 8 done at … sec
        The test results are on the Clipboard.
        Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

My Macbook Pro Retina 2012 is running very slow and gives me frequent speed problems.

So, I've noticed it happen gradually for about a year now. It started with just minor but not significant delays in opening up programs, but I didn't mind it because the computer was still fast compared to a PC, which is what I used to use before this Macbook. I got this macbook in 2012, and luckily I still have a warranty, but it'll close soon.
Right now, some problems include:
1)
2) Shutting down and turning on the computer is slow (sorry no picture on this one). When I first bought this mac, and until about a year ago, whenever I turn it on/off it would do it instantly. But now, there is a bit of a delay when turning off. The screen seems to just freeze at a certain frame, stays that way for a few seconds (longer when turning it off right after playing a game or two-- don't worry they're compatible with Mac OS), and then shuts off. And when it's frozen at that frame time, you can still see the background materials because they're only faded away. You know what I'm talking about-- Macbook turns out when turning off and then shuts down. So, much of the screen is white, but you can still see the screen prior to the shut down faded.
3) Internet is running extremely slow. When I check my speed at speedtest.net, I get around 47 mbps on bad days and 53-ish on good days (download speed)
EtreCheck results are here:
EtreCheck version: 2.1.8 (121)
Report generated March 24, 2015 at 7:13:26 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (Retina, Mid 2012) (Verified)
    MacBook Pro - model: MacBookPro10,1
    1 2.3 GHz Intel Core i7 CPU: 4-core
    8 GB RAM Not upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 411
Video Information: ℹ️
    Intel HD Graphics 4000
    NVIDIA GeForce GT 650M - VRAM: 1024 MB
        Color LCD spdisplays_2880x1800Retina
System Software: ℹ️
    OS X 10.10.2 (14C1514) - Time since boot: 10:53:8
Disk Information: ℹ️
    APPLE SSD SM256E disk0 : (251 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Boot OS X (disk0s3) <not mounted> : 650 MB
        Moon Cheol (disk1) / : 249.80 GB (67.32 GB free)
            Encrypted AES-XTS Unlocked
            Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Logitech Lenovo USB Optical Mouse
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Applications/Parallels Desktop.app
    [not loaded]    com.parallels.kext.hypervisor (10.1.0 28600 - SDK 10.7) [Click for support]
    [not loaded]    com.parallels.kext.netbridge (10.1.0 28600 - SDK 10.7) [Click for support]
    [not loaded]    com.parallels.kext.usbconnect (10.1.0 28600 - SDK 10.7) [Click for support]
    [not loaded]    com.parallels.kext.vnic (10.1.0 28600 - SDK 10.7) [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.nero.HSMMonitor.plist [Click for support]
    [failed]    com.valvesoftware.steamclean.plist [Click for support]
User Login Items: ℹ️
    Steam    UNKNOWN (missing value)
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
    SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Click for support]
    Flash Player: Version: 16.0.0.235 - SDK 10.6 Outdated! Update
    QuickTime Plugin: Version: 7.7.3
    JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
    Default Browser: Version: 600 - SDK 10.10
Safari Extensions: ℹ️
    Open in Internet Explorer
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
        22%    WindowServer
         3%    quicklookd
         2%    Dock
         2%    hidd
         1%    Google Chrome
Top Processes by Memory: ℹ️
    455 MB    softwareupdated
    258 MB    Google Chrome
    151 MB    Google Chrome Helper
    137 MB    WindowServer
    77 MB    Finder
Virtual Memory Information: ℹ️
    3.39 GB    Free RAM
    3.24 GB    Active RAM
    848 MB    Inactive RAM
    1.11 GB    Wired RAM
    13.63 GB    Page-ins
    61 KB    Page-outs
Diagnostics Information: ℹ️
    Mar 24, 2015, 06:32:54 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-24-063254_[ redacted].crash
    Mar 23, 2015, 08:20:04 PM    Self test - passed
    Mar 23, 2015, 04:35:14 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-23-043514_[ redacted].crash
    Mar 22, 2015, 08:38:53 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-22-203853_[ redacted].crash
    Mar 22, 2015, 03:00:50 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-22-030050_[ redacted].crash
    Mar 21, 2015, 03:34:12 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-03-21-153412_[ redacted].crash
Resetting computer to factory conditions doesn't work, time-machine didn't work, and clearing more storage space didn't work either. I would like to get this problem fixed before my warranty runs out. Thanks for reading and any sort of help will be appreciated!

Do you know of any specific tasks or situations that cause it to perform poorly? If so, make a note of those and demonstrate them for Apple. Do NOT, under any circumstances, restart the machine. You want it at its worst when you take it in. If you try to do any of those magic resets, it may just reset things just long enough for Apple to proclaim it healthy. If Apple does that anyway, then there are plenty of opportunities to try those things later after your warranty has expired.
I wish I knew exactly when it does this, but it doesn't always happen. It sometimes does, and sometimes doesn't. I thought about this, too. But the problem is that it's really hard to catch a time or figure out what causes these symptoms to occur. I haven't taken it to Apple because I thought it'll just be a waste of time because they'll probably say that it's healthy so they don't have to put any money/effort to try and fix it...

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