Trackpad issues Madison WI Store

I am in Madison WI at the West Town Mall Apple Store. They have a lot of units on display, but the track pad is not functional unless you place a finger on the case just beside the track pad. They are not sure what the issue is, but are looking into it.. It is a beautiful machine.
None of the multi-touch gestures are working and the mouse pointer will not track unless you have an extra contact with the case..A little worrisome.

Funny,
I was just browsing the discussions for this issue.
I looked at three MacBookAirs on display in the Kahala Apple Store in Honolulu and also noticed jerky mouse movements when using the trackpad.
This was on all three Airs. None of the other notebooks (MBP's and MB's) had this issue. Also, the gestures didn't seem to work as they should.
By the way, the weather was rather nice today in Honolulu - so this rules out any climatological explanation
Message was edited by: dutchguy

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Trackpad Issue - Please Help!

Hi there,
Hope you can help me out here.
I've recently purchased a 15" i7 Macbook pro. The machine is but 3 weeks old &, of course, very well looked after.
A few days ago, the built-in trackpad started behaving eratically. Cursor moving by itself, not responding to touch, clicking and opening things involuntarily. Not good at all. Many users seem to have had this exact same issue.
These problems seemed to miraculously stop after a few re-boots and possibly a software update? I really couldn't tell you what resolved the problem.
Unfortunately I now have a totally different problem.
There is a thin, possibly 8 to 10mm horizontal strip across the centre of the trackpad that no longer responds to touch. If I move my finger from the botom of the trackpad upwards (or vice versa), the cursor will stop momentarily as it passes over the horizontal strip. The buttons are fine and the rest of the trackpad is fine. For the moment, I've increased the cursor acceleration so that I can at least navigate round the screen with a smaller area of the trackpad. USB magic mouse seems to work fine.
If anyone else has experienced this &/or found a solution for this issue, please help me out here. I have rifled through endless threads about MBP trackpad issues with little success & do not live close to an apple store/genius bar.
This is a 3 week old machine that cost me a small fortune. To be getting software/hardware issues so early on in it's lifespan is really rather worrying for the future.
Appreciate your help here.
J

I'm not sure what caused this, but I extended my lunch break and drove the machine down to the Westfield apple store. I didn't have an appointment with the Genius Bar but I managed to persuade one of the staff to speak to a technician in the workshop. She came back into the store and told me that they had replacement trackpads and that , considering the machine was only 3 weeks old, the technicians kindly sandwiched the repair into their timetable at zero cost. 2 Hours later, I now have a perfectly functioning trackpad/machine.
I can't thank them enough.
My only gripe is that I couldn't speak to a technician to find out what the problem was, how they resolved it or what causes these issues for future reference. Understanding why these problems occur often helps to build your own framework of understanding. Most of the threads i've read about trackpad issues are largely unresolved with people only speculating the problem/solution.
The initial issue I had with the trackpad's erratic behaviour seemed to be a well known problem that many are associating with a trackpad firmware update. Unless by pure coincidence I had an immediate & major hardware fault after it, which is unlikely, my personal guess is that the two issues were related.

(Not a) Trackpad Issue

I don't know what to call this issue and it's a sort of trackpad issue but not really. When I rest my palm on the sides of the computer off of the trackpad (no my thumb and no part of my hand is on the trackpad) I can still select things as if I were using the trackpad or as if I hit ctrl-select. I can even do it one fingered.
The real problem arises when in the middle of typing my hand hits on those areas because it will sometimes select whole pieces of text and then I'll hit a letter or space and it will wipe it all out. I had this problem when I first got it but I assumed it was because I wasn't used to such a wide trackpad. Others have had this problem when using my mac but I've chalked it up to new mac users. However after the problem getting worse recently I realized it's not me.
The trackpad isn't fabulous in general and I can't always get this straightened out. I couldn't get an appointment with the genius bar until Friday and the people at the Apple Store thought I was crazy and kept asking if I had some part of my hand on the trackpad. I happened to experiment when I was in Best Buy and it appears their model does it too but isn't nearly as sensitive as mine is.
I would love to know if others have this and if you've found fixes (don't want to give up my laptop, I need it, for a repair). Also what would I search for for others with similar problems.

P.S. I can't move the arrow around the screen with the areas not on the trackpad I can only select in these area.

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You really should take your battery out, it sounds like it is bloated !!!!!!
I have the same computer as your's but never experienced any warping in the hinge area. There are do it yourself ways on replacing your screen which may be more cost effective but time consuming. You have the option of just leaving it always in clamshell mode and getting an external monitor.
But since your computer is just like mine, I would assume that your battery gets bloated just like mine, and if you've never replaced it in the four years it's been around then you most definitely have one. Be very careful with it. Call your local apple store to see if they have a battery recycling plan. Don't just throw it out.
Since you've stated that you mainly use your computer as a desktop device, I might suggest that you just don't use the battery or get a replacement, rather you should just plug it in, sans battery, and literally use it as a desktop.
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Hi! I'm experiencing trackpad issues with a Macbook Pro 15" Model A1286. The battery had recently swollen after a long and productive life of about 5 years. Assuming this was a fair life/usage for a battery I have ordered a replacement from Apple.
While waiting for the replacement battery and following advice from other users, I removed the battery and have the power lead connected to prevent damage from the swollen battery. However, the trackpad now only appears to work the cursor movements around the screen and does not register clicks without the battery in place - it's as if it's got nothing to push against. I'm guessing that the swollen battery may have caused damage to the trackpad, but won't know until the new battery arrives.
Do I just need to be patient and wait for it's arrival or are there any suggestions of how to rectify this please?
Thanks in advance for your advice.

Be paticent.
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http://support.apple.com/kb/HT3964
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I have been unable to resolve a trackpad issue that began this afternoon on my Macbook Pro. The computer was new in June. I was playing an online computer game, and it seemed that drag was locked on even though I hadn't changed any settings. Movements of the mouse dragged the window. The drag would not release with 1 click, 2 finger click etc. When I tried typing, the letters selected and replaced as soon as I typed new ones. After several restarts with the same behavior occurring, I reloaded the Snow Leopard 10.6 OS. I originally installed it about 2 weeks ago, and it has been working fine until now. After the reinstallation, the trackpad will not register most clicks of the trackpad. It will register taps, but it refuses to let the user click and drag. I have Microsoft Vista installed in Boot Camp and the trackpad is operating with the same glitches on boot camp. Clicks of the trackpad do not register most of the time. If they do, I have to click very hard, and even then it doesn't always work.

Be paticent.
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Is apple going to fix the magic trackpad issue with Autocad zoom/pan soon? It only started happening when I updated to Yosemite

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Well, I got the OS to work about a few weeks back from reinstalling it, but theres another problem that I'd like to see if it can be fixed.
For a refresher, I purchased this iBook used off eBay and it formerly belonged to a school district in North Carolina. I believe that I am the third owner and the machine is pretty well used (casing kinda scratched up, etc) but the machine functions fine except now I'm starting to get some constant trackpad issues.
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It could be that the trackpad isn't securely connected. This isn't so likely since it does work sometimes, but it's worth mentioning.
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Trackpad issues Madison WI Store

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