Trackpad not working as expected

Hi
I bought a new 27" iMac with a trackpad about three weeks ago and ever since I ve been having problems with the trackpad
If I go to click, for example , on a menu item in an app or in safari on a link, every so often the cursor disappears and appears by the trash can, it all happens in a split second, at exactly the time I click. Sometimes the cursor ends up opening a minimized item from another app or another page before i know what is going on
I have checked the bluetooth settings, downloaded xcode as someone suggested, and used the Bluetooth Explorer, rang Apple five times and spoke to various Apple Experts, reset the PRAM, taken the batteries out, unpaired the trackpad and keyboard, deleted the plists in the preferences in the libraries and probably a few other tasks that I have forgotten .
I have reduced the gestures in the system preferences hoping that might have an effect , it didn't
Also Apple sent me another trackpad out to try but the same problem occurs
I must admit i am getting used to it slighty but my wife and daughter have not been on the new imac yet and i fear there could be many tantrums when they do begin
Anybody got any ideas as Apple are ringing me again tomorrow about 4.30pm BST for another attempt
Thanks

I thought if I could get some software that identifies any other bluetooth devices and their signals etc it might help me to sort out this spcific problem
So does anyone know of any suitable software
Bluetooth Explorer.  It's part of the apple xcode developer tool set so you need to install xcode.
When you launch BT Explorer there's a number of tools and displays in it.  Probably the best in your case is the Connection Quality Monitor.  Here's an example:
The plot in the upper left shows basically the signal strength of each device paired with your system.
Update: The thing is here if there are other BT signals "floating around" the above won't show it.  It's only monitoring devices it knows about (i.e., paired).  But interferance may be a problem, say from wireless devices.  See the following:
AirPort and Bluetooth: Potential sources of wireless interference

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    So I go back and restore my backup... and the trackpad works... briefly: all the restored apps start asking for permissions etc. and run their configuration wizards whatever and then the trackpad stopped working again.
    I've tried restoring AGAIN and have even downgraded the OS to get back to a "more stable" configuration with NO third-party software installed and no luck.
    At this point, the trackpad does NOT work at all in any apps. I'm sure this is a software-related problem and not that the trackpad itself is broken and needs replacement.
    I've used BBSAK to try to lobotomize it back to total "factory default" but that didn't work either.
    I want to rule out a hardware failure (I'm SURE this is just software related, because it happened after a reboot and there had been no problems prior to this) So today I visit the BlackBerry.com website and search for "trackpad"
    I get "trackpad not working" as the first result.
    "TrackPad Not Working" KB article
    At the very bottom of the page is a link to the "Device Self Test Application" instructions at:
    "Diagnostic Self Tests" KB Article
    So as soon as I start in with the Diagnostic Self Test app, it asks "Do you want a guided setup" and shows "Yes" and "No" buttons. Instinctively I try to use the TrackPad to navigate to "No" because I just want the trackpad diagnostic, and... the trackpad works.
    I exit the "Diagnostic" app and go back to my home screen and it works again... briefly...
    I re-enter the diagnostic app, the trackpad works, then I long-press the Menu key to go to different apps, and the trackpad continues to work.
    So, it seems like keeping the 'Diagnostic Self Test' app running in the background is 'propping up' the TrackPad so it works, but when I exit the Diagnostic app, it stops working.
    Also, the back of the device seems warmer than usual, as if the CPU is being driven hard.
    I'm wondering if some rogue app might be crippling the TrackPad? And the Diagnostic Self Test app is somehow pushing the rogue app aside but the rogue app is "waiting as hard as it can" and driving the CPU hard?
    Yeah, I'm grasping / speculating / making stuff up, but maybe someone can decipher what I'm saying and give me some clues?
    If there's a "end user totally restore the firmware to a factory configuration" that will likely resolve this issue, I'm capable enough to try it rather than be without the trackpad (or the device being repaired under warranty) for days.

    Note: I decided to try exiting the Diagnostic Self Test app to see if the TrackPad would stop working... or if using a specific app made it stop working... and after doing so, then rebooting etc. the TrackPad has now been working for many hours: dare I try to reinstall some of the apps I removed?

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