Trackpad not working on brand new Macbook Pro 15" not retina,

I've just got from UPS my new Macbook Pro 15" not retina. It's the basic model, without upgrades.
I've plugged it in and turned it on to go through the setup assistant, but I had to do it with the keyboard and an external USB mouse, because the internal trackpad is not responding at all. Is it normal?
Thanks!

That was the first thing I did. They told me that it was normal, but I don't believe them. They told me to wait until installation was complete and perform updates, and try after that. That's what I'll do, but I suspect I'll have to have it replaced.
Right now I'm migrating my old mac to this one. I'll update as soon as migration is complete.

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Trackpad not working on brand new Macbook Pro 15" not retina,

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