Trackpad stoppped working

So I updated to the latest OS from Telus for my 9810. I want the hotspot capability. My problem is the trackpad stopped responding ater I updated. no probelm I roll back and everything works fine. update again and same issue.
Anyone know where there is an updated OS for the 9810 that has the hotspot working AND the trackpad still works? I am getting seriously cheesed off and have NO desire to upgrade since I am only half way through my contract and it will cost me a fortune to upgrade to a Z10

Hi and Welcome to the Community!
I do not know what OS packages have exactly what you require, but you can try them all until you find the one that works. To do so, start at the top of each device forum -- there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Keyboard & Trackpad not working but USB are...

Hi - 2007 white Macbook, 10.6.8...
Today the machine appeared to keep freezing completely... after numerous checks (including booting in 10.5), it transpired it was the keyboard and trackpad that weren't responding, not the OS. I know this because I plugged in a USB keyboard/mouse to check and they work fine.
That said, the onboard keyboard & trackpad do work upon boot up for anything from 1 to 10 minutes. Then they just stop responding and I have to resort back to USB again. I can see others who've had similar problems but I can't find a solution.
It doesn't appear to be a fatel hardware error because they will always work on boot up for a limited time. All updates are applied and disc permissions repaired.
Anyone know how to solve this? Appreciate the help - stars all round, thanks.

It doesn't sound like a fatal hardware issue but I think your Top Case Assembly or the connection cable are going bad. The top case is basically the plate containing your keyboard, trackpad, and power button.
The fact that it works via USB basically confirms that, but there is the outside shot that the connector on the Logic Board could be the problem....
Before you take it to an Apple Store, try to boot it up from your software discs that came with your Mac (disc #1, you can do this by restarting your Mac with the disc in and holding down the C key after the startup chime) and see if the problem occurs. If it does, I would have an Apple Service Provider or an Apple Store replace your Top Case for you.If it's okay on the discs, run your Disk Utility on the software disc and reinstall the OS.
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I installed Windows XP SP2 on a BootCamp partition, but the keyboard and trackpad on the laptop doesn't work. Only external, USB keyboard/mice work. Any ideas how to get the keyboard and trackpad to work?

After struggling with this for way too many hours last night, here's a trick that finally worked for me. I found it in the support forums of the excellent WinClone utility (which I used to copy my BootCamp partition from my MacPro to my MacBook Pro).
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Good Luck!
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=================
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-Update Driver
-"No, not this time" (radio button)
-Next
-"Install from a list or specific location (Advanced)" (radio button)
-Next
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Mid 2011 Macbook Air - Yosemite keyboard and trackpad stopped working, the only button that worked was the power button, only one USB port works.

I have a Mid 2011 Macbook Air.
Upgraded to Yosemite last week.
Three days ago I was using my Macbook Air for the first time since upgrading to Yosemite. I had been using my Macbook Air for approximately 30 minutes, I was using safari and the keyboard and trackpad stopped working (would not respond). The only button that worked was the power button.
I rebooted and they were still not working. I plugged in a USB mouse and external USB keyboard, only one USB port would work (the Left USB port if looking at the screen) so I had to swap between keyboard and mouse.
After logging in there is a bluetooth icon at the top of the screen with a sawtooth line through it. Bluetooth is unavailable and the bluetooth icon is missing from the system preferences menu.
If I run a hardware test by holding D (on USB keyboard) at startup it says that no problems are found and at the conclusion of the test the keyboard and trackpad start working again. When I log on the bluetooth is working again.
I shut down the Macbook Air and when I started it again the keyboard and trackpad and right side USB ports were all not working again. I logged in using the USB keyboard and mouse and the bluetooth not available sawtooth icon had returned.
I ran the hardware test again and at the conclusion of the test the trackpad and keyboard started working again.
I have tried deleting com.apple.Bluetooth.plist and com.apple.Bluetooth.plist.lockfile from /Library/Preferences/ and tried resetting SMC and Power Functions but this did not fix the issue. The only thing that seems to work is running a hardware test - obviously I don't want to do this every time I use the computer.
I do not believe any hardware is faulty/damaged - I think it has something to do with bluetooth/Yosemite.
I do not have the Macbook with me at the moment, if you have suggestions that I can try or additional checks/info you require please let me know and I can get back to you.
Thanks,
John

Hi!
I have exactly the same problem, and I can't find any solution.
I can't even track down the root of the problem: the Bluetooth/Wifi module? The trackpad? The keyboard/top case? The logicboard?
I've tried all the usual: SMC/PRAM reset, clean install, kext cache clearing.
Any suggestion is greatly appreciated!

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My macbook pro 13.3 inch i7 late 2011 edition has previously encountered unresponsive trackpad and keyboard. To solve that, I used to open the back cover and then close it. It has been working fine since that. Yesterday, same thing happened, this time I noticed that bluetooth icon is showing a cross sign across it and keyboard and trackpad were unesponsive. After some time , everything worked fine and bluetooth sign was back to normal. Then , suddenly it went back to the problem. I shut it down by holding the power button. When I booted it again, I could not login because keyboard and trackpad were not working. I attached a HP mouse it didnt work. I opened the back cover disconnected the battery and then connected it again, didnt worked. Since then , I have tried many things and nothing has solved the problem.

@sanjampet
As you suggested I reset the smc, in the first boot nothing worked. In the second boot, it all worked like a charm. I thought that my problem is resolved now. To test it, I shut it down properly. Next morning, I powered it on, all things i.e, keyboard, trackpad, bluetooth etc. worked and I thought that problem has been solved. When I was just going to visit apple forum to reply you, the same problem reappeared. A sawtooth cross over bluetooth icon, keyboard not working, trackpad not working,no usb mouse working which worked well when it was fine. I reset smc so many times again and again but same problem continued. Isn't it a problem of the firmware?
Next time when it will work, I will update its firmware.
My macbook was bought in dec2011 so no warranty now.

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No one cared enough to answer.

Magic mouse and trackpad not working

All of a sudden my magic mouse and trackpad stopped working.
I tried everything, preferences, bluetooth config, but nothing works.
Sometimes in the mouse prefpane, I get the message that the mouse is connected, then after a few seconds it shows disconnected.
In Bluetooth config I get the message that the mouse is connected but the wheel keeps spinning and then it says "connection failed. software configuration and bluetooth may be invalid or are not supported".
Same for the trackpad.
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Found out myself how to solve the problem.
Simply resetting the PRAM and everything was ok.
Thanks anyway

I have loaded Lion on my MacBook and the new trackpad functions work only on one ordinary account or user and not on the admin account. The trackpad preferences are well set. What can I do?

I have loaded Lion on my MacBook and the new trackpad functions work only on one ordinary account or user and not on the admin account. The trackpad preferences are well set. What can I do?

iCloud should still help you reduce some hard drive space. Just select "optimize" in the icloud tab in Mac Photo App preferences.
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Hello,
My mouse function of the trackpad is no longer registering clicks. The trackpad seems to be normal as I can scroll the arrow around as normal, but I cannot click on anything. I hooked up a logitech usb wireless mouse, and it works fine, so I am assuming it is a hardware problem. Are there any simple solutions, or will I need to replace the trackpad? Thank you very much.

Conclusion: I had an unresponsive trackpad key in addition to other strange user-interface issues. Although I did several things before solving the problem, it may well be that using the installation disk to run disk repair was the essential cure.
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'option-w' --closes an open window
This mouse-less navigation was critical for being able to use the internet when I went home from the office. I then began a little online research about my problem. I found nothing that seemed to fit my particular symptom, although I did glean the usual prescriptive advice about safe-mode startup, disk repair, and resetting the PRAM (see http://support.apple.com/kb/TS1417). Note that I did each of these without consulting the official procedure in the forgoing link.
Without mouse-like navigation, I was unable to run the disk repair from the disk utility because the navigation shortcut keys don't provide a way to select certain unsupported items in the application window that are critical. I did manage to run a disk repair from the command line at startup using the 'fsck -fy' technique described in the apple support doc (see above). This probably enabled a mouse to now work where it wouldn't before--though I can't be sure--for the next day, I took my laptop into the Apple service desk and the technician hooks a mouse up and to my surprise it works though the trackpad is still ineffective. I even reinstall Snow Leopard which takes several hours. None of the forgoing techniques seems to help (except, perhaps the 'fsck -fy' procedure).
So, as mentioned, I take my laptop to the Genius bar to have it looked at. Since the technician had to remove the mouse to insert his testing gear (my MBA has only one USB port) and could not select anything on the apps windows, he concludes it's a mechanical problem. This was after I suggested that he hook up some sort of USB hub to provide the two ports needed to hook up both a mouse and his test equipment--but what do I know. Unfortunately, I passively listen as he describes that the replacement cost will be $180 for a new top panel with trackpad. Or I could just buy a new mouse for $50. I almost sprung for the panel replacement, but thought I might first do a little research online or just try to get by using a mouse from now on. When I got home, I thought it might be good to now run the disk repair, now that I could use a mouse to select the critical buttons needed to initiate the repair. This apparently did some good, as I now found the trackpad more responsive, though still behaving weird. I then proceeded to update my re-installation of Snow Leopard by initiating the Software update mechanism. This required a very large package for my slow DSL internet connection to handle, so I left my computer on overnight to complete this download. Upon startup, the trackpad key was able to select menu items, however when I selected a file, the file icon would stick to the pointer icon. Not good. What else could I do? I decided to run the disk utility one more time. When I did, some serious errors were spotted and I was told to restart the computer using the original installation disk and choose the disk repair utility from the startup disk. The repairs took place and it showed that the repair was successful. When I rebooted from the hard-drive the trackpad key works perfectly! In hindsight, although I did several things before solving the problem, it may well be that using the installation disk to run disk repair was the essential cure. I will certainly do that first next time I find the trackpad key unresponsive.

Hi, recently i bought macbook pro with retina display and installed windows 8 professional original software also. but in windows 8 track pad is not working properly. can you help me with providing drivers for trackpad to work on windows 8 professional .

hi, recently i bought macbook pro with retina display and installed windows 8 professional original software also. but in windows 8 track pad/ TOUCHPAD is not working properly. can you help me with providing drivers for trackpad to work on windows 8 professional .

Did you download and install the Windows Support software? If you did, did you use the Boot Camp Control icon to set up the trackpad how you want it?
http://www.apple.com/support/bootcamp/
https://discussions.apple.com/community/windows_software/boot_camp

Trackpad not working in the middle

I don't recall any moisture getting onto my trackpad recently but i do know that if my fingers are moist it doesnt move well. but my fingers are dry and along the right side of my trackpad it works perfectly. but when i move my fingers along to the middle it seems as if it doesnt respond to my finger, simililar to when myu fingers are moist. ive tried cleaning it, leaving it alone and then itll work for a couple of seconds then start skipping or not really moving or responding. has anyone else had this problem and fixed it? it seems to be in the center of the trackpad all the way to the left side. but the right side is alright. its very frustrating trying to navigate with only a few centimeters of trackpad.
iBook G4 Mac OS X (10.4.9)

@WonderWoofy I did NOT have that package installed. I guess I must have overlooked it. I installed it, and now my trackpad works like a charm. Thank you!
@dschrute Thank you for your input. I did read through that wiki, and none of those issues were mine. Somewhere, some command (can't remember it off the top of my head) would list all of the input sources, and my trackpad (or at least I thought it was my trackpad) was one of them, and it was under /dev/input.
Thank you both for your quick and effective help! I will mark the thread as solved.
Last edited by metgz (2012-11-23 18:40:41)

Magic Trackpad not working on iMac after 10.8.5 update Help!

The Magic Trackpad was working fine antil I did the OS X Lion 10.8.5 Update yesterday and the trackpad has not worked since.

Look your System Preferences - Trackpad and see if it needs adjustment. If sill no joy then try doing a SMC reset 3x and if that fails try resetting the PRAM 3X. If you are not familiar with these please click
https://discussions.apple.com/docs/DOC-3603
for instructions.

My trackpad isnt working correctly

When i woke up today my trackpad was just working incorrectly, when i use the left click, it works as it was the ¨enter button ¨ for example in safari when i look for a webpage, for example facebook, when i click the direction bar to start writing, the search starts immediately and i havent even type the webpage yet, other example is here, while im typing this and i make a left click, it takes it as the enter button and this line that indicates where im writing goes down, like this.
im writing, then i use the left click
and now im down.
My trackpad works as the enter button
Can someone tell me what is happening ?
When I restart my laptop the trackpad stills working incorrectly but when i turn it off and then i turn it on it works correctly for a short time and then
starts to work incorrectly again :S
please can someone help me?
Message was edited by: rafasaenz

Try resetting your SMC and pram. Follow the instructions for resetting the SMC for the type of MacBook you have.
MacBook and MacBook Pro
Laptops with a battery you can remove
Shut down the computer.
Disconnect the MagSafe power adapter from the computer, if it's connected.
Remove the battery.
Press and hold the power button for 5 seconds.
Release the power button.
Reconnect the battery and MagSafe power adapter.
Press the power button to turn on the computer.
Newer Mac portables
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

I Mac trackpad not working, batteries changed...

I Mac trackpad nt working even tho batteries changed...

I suspect the trackpad needs replacing, is it not working at all?
Do you have a USB Mouse to test with?

BlackBerry 9220 trackpad is working intermittently

Hi BB Team,
Good Day! I badly need your help as I can't use my phone that much.. My phone's trackpad suddenly not working. Therefore, I check all the forums and search for possible solutions. So far, Here are the things I have done.
1. Hard Reset - Done with so many times , removed the battery, media card and sim card for more than 5 hours.
2.Safe Mode - Even I am in a safe mode with the phone still trackpad won't work.
Up until I found about "updating the software" thru Blackberry Desktop Software - I was able to update my phone successfully, Then hard reset again and my trackpad back on working,.
HOWEVER, it's coming back to my previous issue again. Mostly my trackpad is stack up and not working then later on it would work again. The trackpad sometimes work sometimes not.
Kindly Help me on this. Your response will be much appreciated!

Hi!
Welcome to the forums and I'm sorry bout the issue with your trackpad.
Before this issue with your trackpad occured, Did it get wet or get in contact with watter?
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Trackpad stoppped working

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