Trackpad

hi my trackpad is dead...not working at all...please help. i tried the trackpad sensitivity....before the complete breakdown.....please help!!!!!!!

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
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Similar Messages

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    Hi hamdiabdi, welcome to the HP Forums. I understand that your TouchPad is acting erratically.
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    TwoPointOh
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • NOT disabling keyboard/trackpad on tablet fold...

    This is probably the opposite of user problems regarding the keyboard/trackpad and turning the Yoga Pro 2 in tablet mode... Here's the situation:
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    Please provide more information.
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  • Mid 2013 macbook air keyboard/trackpad stop responding

    I have a mid-2013 13" Macbook Air - 512GB SSD, 8GB RAM - 1.7Ghz i7
    I spend a good deal of time working at my home, where I have two external monitors (one via USB, one via the thunderbolt port) and a bluetooth wireless mouse and keyboard.  Things are great.
    I also go on the road, and when I do, I simply unplug my monitors, close the lid, and go.
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    11/1/13 7:45:26.000 PM kernel[0]: Error: AppleHSSPIController::doSPITransfer CRC from device was invalid
    11/1/13 7:45:26.000 PM kernel[0]: Error: AppleHSSPIController::InterruptOccurred Failed to transfer interrupt data with Err (0xe00002eb)
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    11/1/13 7:45:27.000 PM kernel[0]: Apple Internal Keyboard / Trackpad::start Start Succeeded
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    When it is happening, I can use "cmd-r" to boot into recovery mode and recovery mode will complain about not having a mouse/trackpad - yet the keyboard seems to work to control what happens at boot time.
    I called Apple and got sent to the apple store with a "it sounds like a faulty logic board or a connection that needs soldering".  The Apple Store "genius" didn't quite think that was the case and has instead suggested I re-install the operating system.  I'm non-plussed by both suggestions. This has happened both before and after Mavericks... 
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    Any ideas/thoughts?

    Mv2400
    I will open up my MBA and the trackpad and internal keyboard are unresponsive.
    Do four things to test for fault on this,
    reset SMC ,
    reset NVRAM,
    uncheck "put hard disks to sleep"
    and UNPAIR both your bluetooth mouse and keyboard from this Mac that you are using with it currently.
    yes, the notion that your logic board is at fault is extremely unlikely, additionally (though far more likely) that your Mavericks OS is corrupt.
    RESET SMC
    Shut down the computer.
    Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
    On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
    Release all the keys and the power button at the same time.
    Press the power button to turn on the computer. 
    Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
    RESET NVRAM
    Shut down your Mac.
    Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.
    Lastly, go into SYS PREFERENCES > ENERGY > uncheck "Put hard disks to sleep when possible" in both tabs.
    Let your Mac go into sleep or close the lid for a few mins. and reopen and verify that your trackpad and mouse are fine.  They should be after this,.........
    If not contact Apple for full in shop diagnostic, theyll run a hardware test (unlikely causation) and reinstall the OS, then retest and LASTLY replace the logic board (very unlikely).

  • Macbook Air 2012: intermittent, random freezes of trackpad and keyboard lasting a few seconds each

    There have been a few other people to have reported this problem, but there has been no consistent solution for me on my Macbook Air 13" 2012, running 10.8.4.
    What happens is this: while typing, the built-in keyboard and trackpad will suddenly lock up at the same time, randomly, intermittently, and for just a few seconds before returning to normal. This has been true through all the updates of 10.8.x since I bought the system last year.
    During the freeze, one of the three behaviors occurs:
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    2) both keyboard and trackpad get really slow, with high latency. Keys pressed show up much later or have to be pressed several times before registering. Trackpad is jumpy if it moves at all.
    3) key gets stuck, sometimes the BACKSPACE key, which usually results in several dozen emails getting deleted or entire paragraphs, or rows and rows of the same stuck key. Pressing other keys does nothing.
    I've spoken online with various other people who have the same problem and confirmed that the built-in keyboard and trackpad seem to be joined together whenever this problem strikes. You never see one freeze without the other also freezing.
    Also, these commonly-recommended solutions don't work:
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    b) Bring it in to Apple. Did this too. They replaced the keyboard and trackpad but the problem remains.
    c) Clearing caches in safe mode. No improvement.
    d) Removing "com.google.keystone.deamon.plist" and "com.google.keystone.agent.plist" doesn't seem to work either, even though the errors and behavior are exactly the same for me as for george.e.gonzalez in this thread: https://discussions.apple.com/message/19702976#19702976
    These files do come back, though, thanks to Google Software Update. The keystone software appears to be part of Google Chrome, although I cannot confirm this.
    e) I DO have Google Android File Transfer installed like one other person reported; they said uninstalling it fixed the problem. Unfortunately, that has not worked for me. Also, Android File Transfer is installed (same version 1.0.50.2266, same Mac OS 10.8.4) on an older 2008 Macbook, and it works fine, which points to something on just this Macbook Air as being the cause.
    f) I don't use the Radio Silence firewall app--can't remove it.
    g) I don't have the telldus device or whatever it is, so I don't have the "com.telldus.service.plist" to remove.
    h) Completely clearing out /Library/LaunchAgents, /Library/LaunchDaemons, and /Library/StartupItems doesn't do anything.
    i) Repairing permissions or repairing the volume does nothing.
    j) Reinstalling the OS fresh does nothing.
    k) I don't have an external trackpad, mouse, or keyboard for testing while the freezing happens, but the machine itself seems to be working, just not the built-in input devices, which are on the same USB bus.
    l) Pressing ESC does not stop the key stuck situation, as it does for some people.
    It feels to me like a hardware problem, not an OS problem, and it feels like a USB bus issue. I have noticed that when I insert USB flash drives, I get the same lock-up for a few seconds, something which my other Macs don't do.
    I've also noticed various USB errors in the Console around the same time (same as george.e.gonzalez):
    7/26/13 1:20:04.000 AM kernel[0]: AppleUSBMultitouchDriver::_deviceGetReport - DeviceRequest for reportID 0x0 returned with result 0xe000404f - retrying
    7/26/13 1:20:05.000 AM kernel[0]: USBF:          844075.636          AppleUSBEHCI[0xffffff80157f1000]::Found a transaction which hasn't moved in 5 seconds on bus 0x1a, timing out! (Addr: 2, EP: 0)
    But I'm not able to precisely correlate these errors to the pause.
    Is anybody else having this problem that can shed more light on it than these other suggested repairs? This has been frustrating for quite a while, but I've had the stuck BACKSPACE key delete hundreds of emails on a webmail platform that I was unable to recover using Undo and out of the trash, and that's just no longer tolerable...
    Thank you, thank you, thank you, if anyone can help me fix this!

    Hi, Dan--
    Nope, none of those four... I do have Dropbox but never installed it on this machine. The other three are services I've never signed up for.
    I am basically using these apps up-front:
    Mail.app, Safari, Notes, Terminal, maybe LibreOffice 4.0.x, maybe Sublime Text 2, Console.
    And the freezes happen about twice a day, usually when I'm in Mail or Terminal, but that's because those are the ones where I'm typing the most and can see immediately when the freezes happen. It could be happening even more frequently while I'm browsing, but I might not know it because I'm merely reading what's on the screen.
    This is a list from Activity Monitor of what I'm using right now, which is very typical of what I use all day:
    407
    XType.FontHelper
    dchang
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    2
    2.8 MB
    Intel (64 bit)
    278
    xpcd
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    5.0 MB
    Intel (64 bit)
    313
    WebKitPluginAgent
    dchang
    0.0
    2
    944 KB
    Intel (64 bit)
    250
    usernoted
    dchang
    0.0
    2
    4.0 MB
    Intel (64 bit)
    233
    UserEventAgent
    dchang
    0.0
    3
    7.6 MB
    Intel (64 bit)
    347
    Terminal
    dchang
    0.0
    5
    51.3 MB
    Intel (64 bit)
    280
    tccd
    dchang
    0.0
    2
    3.8 MB
    Intel (64 bit)
    243
    talagent
    dchang
    0.0
    2
    6.2 MB
    Intel (64 bit)
    244
    SystemUIServer
    dchang
    0.1
    3
    26.5 MB
    Intel (64 bit)
    4254
    System Preferences
    dchang
    0.5
    3
    24.8 MB
    Intel (64 bit)
    995
    Sublime Text 2
    dchang
    0.0
    12
    82.5 MB
    Intel (64 bit)
    380
    ssh-agent
    dchang
    0.0
    3
    3.0 MB
    Intel (64 bit)
    4321
    ssh
    dchang
    0.0
    1
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    Intel (64 bit)
    4276
    ssh
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    0.0
    1
    2.0 MB
    Intel (64 bit)
    335
    ShareKitHelper
    dchang
    0.0
    2
    9.1 MB
    Intel (64 bit)
    429
    ScopedBookmarkAgent
    dchang
    0.0
    2
    5.0 MB
    Intel (64 bit)
    318
    Safari Web Content
    dchang
    2.1
    23
    835.4 MB
    Intel (64 bit)
    316
    Safari
    dchang
    0.2
    17
    127.9 MB
    Intel (64 bit)
    3975
    QuickLookSatellite-general
    dchang
    0.0
    4
    6.0 MB
    Intel (64 bit)
    3974
    Quick Look Helper
    dchang
    0.0
    4
    6.4 MB
    Intel (64 bit)
    3978
    QTKitServer-(3975) QuickLookSatellite-general
    dchang
    0.0
    2
    3.7 MB
    Intel
    319
    QTKitServer-(318) Safari Web Content
    dchang
    0.0
    5
    8.2 MB
    Intel
    3979
    QTKitMoviesValidator-(3978) QTKitServer
    dchang
    0.0
    3
    5.3 MB
    Intel
    359
    printtool
    dchang
    0.0
    2
    5.4 MB
    Intel (64 bit)
    327
    pbs
    dchang
    0.0
    4
    3.7 MB
    Intel (64 bit)
    249
    pboard
    dchang
    0.0
    1
    904 KB
    Intel (64 bit)
    254
    Notification Center
    dchang
    0.0
    3
    18.4 MB
    Intel (64 bit)
    676
    Notes
    dchang
    0.0
    9
    47.1 MB
    Intel (64 bit)
    277
    NetworkBrowserAgent
    dchang
    0.0
    3
    4.4 MB
    Intel (64 bit)
    4156
    mdworker
    dchang
    0.0
    3
    11.7 MB
    Intel (64 bit)
    298
    Mail
    dchang
    0.0
    11
    151.5 MB
    Intel (64 bit)
    302
    lsboxd
    dchang
    0.0
    2
    3.4 MB
    Intel (64 bit)
    54
    loginwindow
    dchang
    0.1
    2
    25.8 MB
    Intel (64 bit)
    3589
    LibreOffice
    dchang
    0.2
    6
    105.9 MB
    Intel
    230
    launchd
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    2
    1.4 MB
    Intel (64 bit)
    469
    iTunes Helper
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    3
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    Intel (64 bit)
    258
    imagent
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    5.3 MB
    Intel (64 bit)
    3508
    Image Capture Extension
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    3980
    helpd
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    Intel (64 bit)
    270
    fontd
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    322
    Flash Player (Safari Internet plug-in)
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    255.7 MB
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    245
    Finder
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    242
    Dock
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    234
    distnoted
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    3550
    Dashboard
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    Intel (64 bit)
    663
    cookied
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    499
    Console
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    326
    com.apple.NotesMigratorService
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    com.apple.iCloudHelper
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    com.apple.hiservices-xpcservice
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    com.apple.hiservices-xpcservice
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    279
    com.apple.dock.extra
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    com.apple.audio.SandboxHelper
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    3976
    com.apple.audio.SandboxHelper
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    3977
    com.apple.audio.ComponentHelper
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    321
    com.apple.audio.ComponentHelper
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    236
    cfprefsd
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    262
    CalendarAgent
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    bash
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    bash
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    AppleSpell.service
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    AppleIDAuthAgent
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    4330
    Activity Monitor
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    272
    accountsd
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    Intel (64 bit)
    At this time, the only thing generating errors in the console log is the now-famous "coreaudiod[246]: Enabled automatic stack shots because audio IO is inactive" error that is considered normal behavior...

  • Can I use a magic trackpad with more than one Mac at a time?

    I am attempting to pair a MTP with a second MacBook Pro.  So far I can't get system preferences to find the MTP.
    I am wondering whether the MTP can be paired with only one Mac at a time, and that this is why my MBP won't find it.
    The reason I am thinking this is because the little booklet that comes with the MTP says 'after you pair your MTP with a Mac, you can pair it again with a different Mac.  To do this, you first remove the existing pairing and then pair the trackpad again'.
    Can anyone advise, please?
    If it can be paired with more than one MBP at a time, any suggestions why my system preferences search for the MTP is not producing any results?
    Thanks

    Yes, your keyboard, mouse or trackpad can be paired with multiple Macs.  You can even have multiple keyboards, mice or trackpads paired with one Mac.  The caveat is that the device can only be connected to one Mac at a time.  The device can't be paired or connected with a Mac while it's currently connected to another.
    Pairing a device with 2 Macs will be troublesome if the Macs are located within 33 ft of each other.  The device will connect with the first available paired Mac and then unavailable to the second.   If the Macs are located outside the 10meter range, it's quite easy to power off the keyboard (forcing a disconnect) then walking the keyboard to Mac 2 and powering the keyboard on.   I do this with a keyboard from my iMac to a Mac Mini in another room.
    Captfred

  • Keyboard and trackpad freeze and randomly become unresponsive

    I've got a MacBook Pro (15-inch Early 2011) running Mac OS X 10.8.2.
    Since a few weeks ago at random intervals my keyboard and trackpad become permanently unresponsive. I don't recall any particular cause or change that would have caused this to start happening.
    What happens is that the trackpad and keyboard will stop functioning completely. The computer, display etc. would continue to function properly:
    The clock keeps ticking.
    If music were playing it would continue etc.
    Internet connectivity (via an ethernet cable or WiFi) continues to work as well (a download will continue, and even resume if I disconnect and reconnect the ethernet cable).
    Presssing the power button will bring up the shutdown dialog as usual (but I can't use it, obviously, so a forced shutdown needs to be performed instead by holding down the power button longer).
    .. but the keyboard and trackpad are rendered inoperable, as if they were no longer connected.
    I've made no progress in finding out what could possibly be the cause of this. A few observations:
    It has never happened while not using the keyboard (e.g. watch a DVD with TV series for a few hours, and afterwards the keyboard would always be fine).
    It always happens while actively typing (e.g. while in the middle of replying to an e-mail).
    It is not a temporary problem, the keyboard and trackpad will not become responsive again after some time (the computer isn't particulary occupied with calculating something big, no beachball and no busy mechanical noises).
    It does not happen progessively. It works fine and snappy one second, and I'm touching a dead keyboard a split second later.
    I tried connecting a USB keyboard but that doesn't seem to work either (I'm mentioning this since some of the linked threads below close with that as a solution).
    Possibly related (although I haven't found anything in these threads):
    Keyboard causes trackpad to not function properly
    Keyboard and trackpack freeze
    Keyboard and Trackpad Unresponsive
    MacBook Pro Keyboard & TrackPad freeze! Totally Unresponsive!
    MacBook Pro inbuilt Keyboard and Trackpad freeze when not connected to bluetooth devices?
    I've crawled through some log files in /var/log (via the shell and through Console.app) and found a couple things that may be relevant, although they seem unrelated. Etiher way, I was surprised by what I found. All sorts of errors with regards to Bluetooth and USB stuff. I'm not aware of using either. I haven't used bluetooth in years and though I sometimes charge an iPod by USB, I haven't had any problems with that, and this keyboard/trackpad freeze has also happened on sessions where I started the laptop and never even touch the USB ports in the time leading up to the freeze.
    Sample log from when it happened. It last happened at 21:04:xx:
    Jan 14 20:18:39 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x141-192.168.178.13:0!
    Jan 14 20:23:49 KrinkleMac.local lsboxd[2155]: @AE relay 4755524c:4755524c
    Jan 14 20:26:14 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x142-192.168.178.13:0!
    Jan 14 20:29:11 KrinkleMac.local WindowServer[80]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff
    Jan 14 20:29:16 KrinkleMac.local lsboxd[2155]: @AE relay 4755524c:4755524c
    Jan 14 20:30:13 KrinkleMac.local CalendarAgent[6449]: Unexpected EOF, returning last token as fallback
    Jan 14 20:30:43 --- last message repeated 1 time ---
    Jan 14 20:33:24 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x143-192.168.178.13:0!
    Jan 14 20:41:09 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x144-192.168.178.13:0!
    Jan 14 20:42:43 KrinkleMac.local mtmd[46]: Set snapshot time: 2013-01-14 20:42:45 +0100 (current time: 2013-01-14 20:42:43 +0100)
    Jan 14 20:42:43 KrinkleMac kernel[0]: nspace-handler-set-snapshot-time: 1358192565
    Jan 14 20:43:14 --- last message repeated 10 times ---
    Jan 14 20:43:28 KrinkleMac.local AddressBookSourceSync[6580]: *** -[IADomainCache init]: IA domains cache is out of date.
    Jan 14 20:45:12 KrinkleMac.local CalendarAgent[6449]: Unexpected EOF, returning last token as fallback
    Jan 14 20:48:09 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x145-192.168.178.13:0!
    Jan 14 20:55:54 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x146-192.168.178.13:0!
    Jan 14 21:01:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
    Jan 14 21:01:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
    Jan 14 21:01:13 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
    Jan 14 21:01:13 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
    Jan 14 21:01:13 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
    Jan 14 21:01:13 KrinkleMac kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
    Jan 14 21:01:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
    Jan 14 21:01:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
    Jan 14 21:01:13 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
    Jan 14 21:01:13 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
    Jan 14 21:01:13 KrinkleMac.local blued[6615]: kBTXPCUpdateUserPreferences gConsoleUserUID = 501
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    Jan 14 21:01:39 KrinkleMac kernel[0]: USBF:          145183.427          AppleUSBHubPort[0xffffff803c3d2600]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
    Jan 14 21:01:39 KrinkleMac kernel[0]: USBF:          145183.722          IOUSBCompositeDriver[0xffffff803ae3be00](CompositeDevice) GetFullConfigDescriptor(0) returned NULL
    Jan 14 21:01:41 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
    Jan 14 21:01:41 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
    Jan 14 21:01:41 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
    Jan 14 21:01:41 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
    Jan 14 21:01:41 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
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    Jan 14 21:01:59 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
    Jan 14 21:01:59 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
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    Jan 14 21:01:59 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
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    Jan 14 21:02:02 KrinkleMac kernel[0]: USBF:          145206.634          AppleUSBHub[0xffffff80476a9000]::ConfigureHub(hub @ 0xfa110000) No config descriptor, after retry, resetting the port (1)
    Jan 14 21:02:12 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
    Jan 14 21:02:12 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
    Jan 14 21:02:12 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
    Jan 14 21:02:12 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
    Jan 14 21:02:12 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
    Jan 14 21:02:12 KrinkleMac kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
    Jan 14 21:02:12 KrinkleMac kernel[0]: USBF:          145216.648          AppleUSBHubPort[0xffffff803a385000]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe000404f while doing get status (first in port status change)
    Jan 14 21:02:12 KrinkleMac kernel[0]: USBF:          145216.649          AppleUSBHubPort[0xffffff8038a3ba00]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
    Jan 14 21:02:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
    Jan 14 21:02:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
    Jan 14 21:02:13 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
    Jan 14 21:02:13 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
    Jan 14 21:02:13 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
    Jan 14 21:02:13 KrinkleMac kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
    Jan 14 21:02:13 KrinkleMac kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport]WARNING !!!! [AppleBluetoothHCIControllerUSBTransport::DeviceRequestCompleteHandler] error 0xe00002ed (kIOReturnNotResponding)
    Jan 14 21:02:13 KrinkleMac kernel[0]: USBF:          145217.575          AppleUSBHubPort[0xffffff80398bf400]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
    Jan 14 21:02:15 KrinkleMac kernel[0]: USBF:          145219.525          AppleUSBHubPort[0xffffff8039e80800]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe000404f while doing getting port status (2)
    Jan 14 21:02:15 KrinkleMac kernel[0]: USBF:          145219.525          AppleUSBHubPort[0xffffff8038c87e00]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002ed while doing getting port status (2)
    Jan 14 21:02:15 KrinkleMac kernel[0]: USBF:          145219.525          AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe000404f while doing getting port status (2)
    Jan 14 21:02:15 KrinkleMac kernel[0]: USBF:          145219.529          AppleUSBHubPort[0xffffff8039e80800]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002ed while doing get status (first in port status change)
    Jan 14 21:02:15 KrinkleMac kernel[0]: USBF:          145219.530          AppleUSBHubPort[0xffffff8038c87e00]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002ed while doing get status (first in port status change)
    Jan 14 21:02:15 KrinkleMac kernel[0]: USBF:          145219.530          AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe000404f while doing get status (first in port status change)
    Jan 14 21:02:16 KrinkleMac kernel[0]: USBF:          145221.123          AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
    Jan 14 21:02:16 KrinkleMac kernel[0]: USBF:          145221.123          AppleUSBHubPort[0xffffff8039e80800]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
    Jan 14 21:02:16 KrinkleMac kernel[0]: USBF:          145221.125          AppleUSBHubPort[0xffffff8038c87e00]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
    Jan 14 21:02:22 KrinkleMac kernel[0]: USBF:          145226.307          AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
    Jan 14 21:02:22 KrinkleMac kernel[0]: USBF:          145226.373          AppleUSBHubPort[0xffffff8038c87e00]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
    Jan 14 21:02:23 KrinkleMac kernel[0]: USBF:          145228.196          AppleUSBHubPort[0xffffff8039fd0c00]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe000404f while doing getting port status (2)
    Jan 14 21:02:23 KrinkleMac kernel[0]: USBF:          145228.196          USBF:          145228.196          AppleUSBHubPort[0xffffff803a261e00]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002ed while doing getting port status (2)AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe000404f while doing getting port status (2)
    Jan 14 21:02:23 KrinkleMac kernel[0]: USBF:          145228.200          AppleUSBHubPort[0xffffff803a261e00]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002ed while doing get status (first in port status change)
    Jan 14 21:02:23 KrinkleMac kernel[0]: USBF:          145228.200          AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe000404f while doing get status (first in port status change)
    Jan 14 21:02:23 KrinkleMac kernel[0]: USBF:          145228.200          AppleUSBHubPort[0xffffff8039fd0c00]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002ed while doing get status (first in port status change)
    Jan 14 21:02:25 KrinkleMac kernel[0]: USBF:          145229.331          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:02:25 KrinkleMac kernel[0]: USBF:          145229.766          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:02:26 KrinkleMac kernel[0]: USBF:          145230.963          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:02:26 KrinkleMac kernel[0]: USBF:          145230.963          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:02:28 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
    Jan 14 21:02:28 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
    Jan 14 21:02:28 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
    Jan 14 21:02:28 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
    Jan 14 21:02:28 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
    Jan 14 21:02:38 KrinkleMac kernel[0]: USBF:          145242.843          AppleUSBHub[0xffffff803c64b000]::ConfigureHub(hub @ 0xfa110000) No config descriptor, retrying
    Jan 14 21:02:38 KrinkleMac kernel[0]: USBF:          145243.145          AppleUSBHub[0xffffff803c64b000]::ConfigureHub(hub @ 0xfa110000) No config descriptor, after retry, resetting the port (1)
    Jan 14 21:02:40 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
    Jan 14 21:02:40 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
    Jan 14 21:02:40 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
    Jan 14 21:02:40 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
    Jan 14 21:02:40 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
    Jan 14 21:02:47 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
    Jan 14 21:02:47 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
    Jan 14 21:02:47 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
    Jan 14 21:02:47 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
    Jan 14 21:02:47 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
    Jan 14 21:02:54 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x147-192.168.178.13:0!
    Jan 14 21:03:03 KrinkleMac kernel[0]: BRCM2070 Hub::terminate(kIOServiceSynchronous) timeout
    Jan 14 21:03:04 KrinkleMac kernel[0]: USBF:          145268.325          AppleUSBHubPort[0xffffff8039bc4c00]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
    Jan 14 21:03:20 KrinkleMac kernel[0]: USBF:          145285.139          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:03:21 KrinkleMac kernel[0]: USBF:          145285.572          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:03:22 KrinkleMac kernel[0]: USBF:          145286.868          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:03:23 KrinkleMac kernel[0]: USBF:          145288.132          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:03:24 KrinkleMac kernel[0]: USBF:          145288.882          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:03:25 KrinkleMac kernel[0]: USBF:          145289.385          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:04:05 KrinkleMac kernel[0]: USBF:          145329.455          AppleUSBHubPort[0xffffff803a24e400]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
    Jan 14 21:04:05 KrinkleMac kernel[0]: USBF:          145329.456          AppleUSBHubPort[0xffffff8038a96200]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
    Jan 14 21:04:05 KrinkleMac kernel[0]: USBF:          145329.492          AppleUSBHubPort[0xffffff803a9a6600]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
    Jan 14 21:04:06 KrinkleMac kernel[0]: USBF:          145330.483          AppleUSBHubPort[0xffffff803a24e400]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
    Jan 14 21:04:06 KrinkleMac kernel[0]: USBF:          145330.703          IOUSBCompositeDriver[0xffffff803b7c3700](CompositeDevice) GetFullConfigDescriptor(0) returned NULL
    Jan 14 21:04:06 KrinkleMac kernel[0]: USBF:          145330.703          IOUSBCompositeDriver[0xffffff803c98b400](CompositeDevice) GetFullConfigDescriptor(0) returned NULL
    Jan 14 21:04:09 KrinkleMac kernel[0]: USBF:          145333.634          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:09 KrinkleMac kernel[0]: USBF:          145334. 67          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:04:10 KrinkleMac kernel[0]: USBF:          145334.916          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:10 KrinkleMac kernel[0]: USBF:          145335.347          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:04:16 KrinkleMac kernel[0]: USBF:          145340.675          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:16 KrinkleMac kernel[0]: USBF:          145341.108          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:04:18 KrinkleMac kernel[0]: USBF:          145343.300          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:19 KrinkleMac kernel[0]: USBF:          145343.803          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:04:20 KrinkleMac kernel[0]: USBF:          145344.644          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:23 KrinkleMac kernel[0]: USBF:          145348. 42          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:04:24 KrinkleMac kernel[0]: USBF:          145348.868          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:24 KrinkleMac kernel[0]: USBF:          145349.299          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:04:30 KrinkleMac kernel[0]: USBF:          145355. 76          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:30 KrinkleMac kernel[0]: USBF:          145355. 76          [0xffffff8038559600] The IOUSBFamily gave up enumerating a USB device after 10 retries.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:30 KrinkleMac kernel[0]: USBF:          145355. 76          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:04:42 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
    Jan 14 21:04:42 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
    Jan 14 21:04:42 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
    Jan 14 21:04:42 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
    Jan 14 21:04:44 KrinkleMac kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
    Jan 14 21:05:20 localhost bootlog[0]: BOOT_TIME 1358193920 0
    Jan 14 21:05:26 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
    Jan 14 21:05:26 localhost com.apple.launchd[1]: *** Shutdown logging is enabled. ***
    Jan 14 21:05:41 localhost com.apple.launchd[1] (com.apple.automountd): Unknown key for boolean: NSSupportsSuddenTermination
    Jan 14 21:05:41 localhost kernel[0]: PMAP: PCID enabled
    Jan 14 21:05:41 localhost kernel[0]: Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

    I've recorded the logs several times now and although a lot is variable (likely unrelated errors and crap). The following 5 lines consistently occur right before the freeze:
    1/18/13 11:06:10.000 PM kernel[0]: IOBluetoothUSBDFU::probe
    1/18/13 11:06:10.000 PM kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
    1/18/13 11:06:10.000 PM kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
    1/18/13 11:06:10.000 PM kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
    1/18/13 11:06:24.000 PM kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
    1/18/13 11:07:22.000 PM bootlog[0]: BOOT_TIME 1358546842 0
    1/18/13 11:29:27.000 PM kernel[0]: IOBluetoothUSBDFU::probe
    1/18/13 11:29:27.000 PM kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
    1/18/13 11:29:27.000 PM kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
    1/18/13 11:29:27.000 PM kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
    1/18/13 11:30:02.000 PM kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
    1/18/13 11:31:39.000 PM bootlog[0]: BOOT_TIME 1358548299 0

  • How do I install bootcamp drivers windows 8 (mainly trackpad)

    I installed windows 8 conumer preview using bootcamp.  I download the drivers to my flash drive, but when i try to install them it says I need a computer running windows 7.  I tried running in compatibility mode the way many people say to for installing on windows 8 but that did not work.  I also tried to install all the drivers i needed indevidually and that worked, but there is one problem.  I can only left click on the trackpad and I connot two finger scroll. 
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    When you are on Lion, yes and if you have any 2011 model, definitely. mid-2011 was about where Lion was about to come out. And the old drivers just do not do a good job on those systems.
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  • Unable to Double Tap with TrackPad or B/T Mouse after 10.8.2 upgrade

    Hello:
    Could some kind person possibly help a Mac newb?
    For some strange reason, I am unable to Double Tap using *either* my TrackPad or Bluetooth Mouse immediately after upgrading my Mid 2011 iMac from OS X 10.6.8 to 10.8.2.  Single tapping on any file highlights the file name and double tapping the file name (not the icon) allows renaming the file (which I believe is all normal).  All other gestures appear to function normally - just can't double-tap TrackPad or double-click the Mouse.
    ALREADY TRIED:
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    Creating a new user account.
    Reinstalling OS X 10.8.2 including updates 3 times.
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    Running Capture_Data.dmg and sending the files to Apple Support.
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    Problem Solved in less than 5 minutes - Thank you Travis @ AppleCare!
    SOLUTION:
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    FWIW, I had no Double-Click problems when setting the Mouse & Trackpad Tracking to #10 (Fast) as long as the Double-Click speed (above) was set to any value other than #10 (Fast).  I am only mentioning this to share what I learned.
    Click the Apple Logo > System Preferences > Hardware > Mouse > Point & Click > Tracking > Drag slider bar to your liking
    Click the Apple Logo > System Preferences > Hardware > Trackpad > Point & Click > Tracking Speed > Drag slider bar to your liking
    Hope this information is helpful to anyone before consider wiping their disk clean and doing a fresh M/L reinstall like i almost did.

  • Alum BT keyboard does not work after wake up - but BT trackpad does!

    Here is my set up:
    MBAir 2011 model (13", i7 4GB, Lion.. all up to date)
    Desktop set up (same at work and home)
    - Thunderbolt display
    - Aluminum Bluetooth Keyboard
    - Aluminum Bluetooth Trackpad
    What I do:
    - Plug in the sleeping mbair into my display via thunderbolt and power cable
    - Wake up using external bluetooth trackpad
    - computer wakes up and external trackpad is functional (it always works)
    - 7/10 times the external keyboard will not connect to enter password to get into system
         - I have tried power button banging on it for a long time and does not work
         - open mbair and type password in and remove keyboard and repair and after several tried it will work
         - then I can close mbair and use external keyboard
         - painful to do this most days at home and work
    What have I tried
    - PRAM, SMC reset
    - remove all BT entries - trash blutooth properties files and freshly add them back
    - I have tried waking using keyboard as well and it does not work
    Only think I have wanted to try and have not found out is, if keyboard can reset to factory.
    Yes I also have the occasionaly wifi not connecting from sleep issue

    Hello
    Have you noticed this problem on factory settings or only on your Windows 7 installation? Maybe its just a driver or software issue
    Make also sure that latest BIOS version is installed. Look on the Toshiba website for an update:
    http://eu.computers.toshiba-europe.com > Support & Downloads > Download Drivers
    Before you start the update, make sure that all programs are closed and you are logged in as Administrator.

  • White Macbook (Mid 2006) Trackpad problem

    I have a white Macbook from Mid 2006 and it has been functioning fine all these years. However just yesterday, it developed a trackpad problem.
    I am still able to move the cursor but nothing happens when I click the trackpad button.
    I then bought an external mouse. However the problem did not go away entirely. The external mouse would work just fine (I would be able to click with it) if I did not touch the trackpad. However on the few occasions where I accidentally touched the trackpad, the external mouse would suddenly suffer the same fate as the trackpad, i.e. I was still able to move the cursor but I could not click with the external mouse.
    I managed to alleviate the problem by checking the "Ignore trackpad when mouse is present" option in my System Preferences, thereby preventing any accidental touches of the trackpad from affecting the external mouse. However I hope to get to the root of this sudden and mysterious problem, rather than sweeping it under a "Ignore trackpad when mouse is present" option.
    I have tried resetting the PRAM and it did not solve the problem.

    Might want to check: Apple->System Preferences->Universal Access , click on the Mouse & Trackpad Tab, then Make sure "Mouse Keys" are off , make sure "press the option key five times .. etc" is unchecked, make "ignore trackpad when mouse keys is on" is unchecked. Check That 1st, because it does sound like a preference problem .. If I think of another one I'll ring in ... Good Luck

  • HELP! In middle of upgrade to windows 8 and keyboard/trackpad stopped working!

    Hey all, new mac user here. Just bought a new macbook air 13" 2014 model. I succedded in installing windows 7 via bootcamp via a usb drive and was in the middle of installing a downloadable windows 8 upgrade (at a preferences page when they ask you to select your favorite color) when my macbook's keyboard/trackpad stopped functioning. I plugged in a usb mouse and that would not work either. I have absolutely no clue as to what to do next. If I had to install some driver or thing please tell me how to cancel the windows 8 install and return to windows 7. Thanks for all your help strangers

    I was not able to find any drivers specifically for the web cam. I did find software to use the camera, but that was all I could find.
    However, I do have a question about the Windows 8 upgrade process that was used.
    Did you do an in-place upgrade or a clean install of Windows 8?
    Go back to device manager. Is there anything here at all in an other category indicating it is having some type of an issue?
    There are certain events that will need to happen.
    Go to the start screen and search for uninstall a program. Select this option in the settings category.
    This should take you to the Desktop app and show the familiar uninstall a program feature from Windows 7.
    Select add/remove Windows Components on the left.
    Is Framework 3.5 checked here? If not, enable this and install it.
    Then, install the HP framework which is needed for some HP programs. This is a Windows 7 installation, but it should go through.
    http://goo.gl/jDI7X
    Once that is finished, reboot the system.
    Let me know what happens.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • HP envy 15 Control Zone Trackpad failure

    Hi
    I purchased an HP envy 15 q178ca. After using it for a few hours the track pad started giving problems. However, after resetting the trackpad everything works fine. The problem keeps coming every 40 minutes or so. Such kind of behaviour is not expected from a reputed brand like HP especially when there have been so many complaints in this forum regarding the same.
    I request you to provide some update or patch to fix this problem.
    Thanks

    Dear Customer,
    Welcome and Thank you for posting your query on HP Support Forum
    It looks like you are facing difficulties to disable the Touchpad on your Notebook
    We will surely assist you with this
    Steps to drain the Static charge and loading default BIOS settings to resolve the issue
    Step 01. Turn OFF the Notebook
    Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
    Step 03. Press and Hold the Power Button of the Notebook for a full minute
    Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter
    Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
    Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS
    Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
    Step 08. Now please wait till the Unit loads the Windows Operating system
    Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site
    Please Click this Link to find more troubleshooting steps to resolve this issue
    Hope this helps, for any further queries reply to the post and feel free to join us again
    **Click the KUDOS star on left to say Thanks**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
    Thank You,
    K N R K
    Although I am an HP employee, I am speaking for myself and not for HP

  • HP ENVY m6 Notebook PC trackpad issue even after HP repair

    2 weeks ago i sent my HP ENVY m6 Notebook to the HP Repair center because i was having major issues with the trackpad. It would not move fluidly,and click, and move on its own.
    I received my laptop back today anticipating that everything would work perfectly but some of these same issues are still occuring. The touchpad and the cable that connects it were both replace and the laptop was wiped clean.
    The toucpad will work for sometime then all of a sudden become glitchy. This is really effecting my usage of the computer. It is a huge inconvenience to pay for a laptop and have a major component malfunctioning. I'm currently using a wireless mouse again.
    Since the hardware was replace is there a software problem. This sems to be occuring to so many people.
    What is going on?

    http://www8.hp.com/us/en/support-search.html?tab=1​#/qryterm=HP%20ENVY%20m6%20Notebook&search_search...
    1. Please click on the above shown link and select the exact notebook model
    2. Select the exact and relevant Operating System for your notebook
    3. Click on Driver - Keyboard, Mouse and Input Devices
    4. Please download and install the Touchpad Drivers on your Notebook
    Hope this helps, for any further queries reply to the post and feel free to join us again
    "I work for Hewlett-Packard"
    * * * * * Click the "Purple Thumbs Up Icon in the lower right corner of a post" to say thanks * * * * *
    * * * * * Please mark Accept As Solution if it solves your problem * * * * *
    Regards,
    K N R K

  • HP envy m6-n113dx trackpad malfunctioning

    I have a brand new m6-n113dx that has a useless trackpad.  It constantly jerks around randomly, speeds up/slows down, twitches and otherwise has a mind of its own.
    So far, all tech support has failed to permanently fix the issue.  This is what has been done so far by HP tech support and myself...
    1) All track pad drivers have been uninstalled and reinstalled.
    2) Bios has been updated
    3) All updates (windows and HP related) have been installed
    4) Reverting back to the farthest backup.
    5) And of course, I have rebooted.
    Nothing works for more than a few minutes and the track pad only seems to get worse.  This is clearly a hardware issue and I can not afford to have my laptop gone for weeks (I need it for work and coursework).
    HELP!

    Mrstenter,
    I have already followed that guide on my own, and with your tech support agents, having to agonizingly watch them do so. These solutions did nothing to solve thebissue.
    I solved this issue on my own by returning this product to the store I bought it at and bought a non-HP laptop. The person who processed my return told me that it was a known issue and which is why I was able to return it so far outside the standard return policy.
    This experience has completely ruined my once positive image of HP and I, nor my family, will ever buy another one of HP's product.

  • HP Envy M6-n1101 trackpad is not working

    The trackpad is incredibly glitchy and it is very fustrating to try and use it. It makes using the laptop almost impossible. Is there a way to fix this? This is absolutly unacceptable. 

    Hi there @edgarundead 
    Welcome to the HP Support Forums!
    I understand that you are having trouble with the touchpad on your notebook. I am happy to assist. Firstly, please post the full product number for your notebook. See the following, if you need help in finding that. The number you posted seems to point to a desktop, so I want to verify it.
    How Do I Find My Model Number or Product Number?
    When I have that, I can find the correct drivers and such.
    For now, take a look at this page and see if anything works for you.
    Using and Troubleshooting the TouchPad or ClickPad (Windows 8)
    Also if the problems with the touchpad began recently, then I would also suggest trying a system restore to a point before the problem began.
    Using Microsoft System Restore (Windows 8)
    Malygris1
    I work on behalf of HP
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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