Tracks Missing on Zen Stone Plus

Hi, I have had this for 3 days and cannot get to grips with how to get tracks on it. I have been ripping CD's using Windows Media Player, then opening the 'My Music' file and using the drag and drop function. I originally used the Creative Software but have since removed it as I thought it would be simpler to just use the Zen file. So I then drop the music file into the Zen file. Within the Zen file I created 2 new files so eg '80's music' and 'new music' and I dropped the relevant tracks in each. I then unplug the MP3 player and find the '80's' and 'new' file on it but the tracks are mixed up so I have some 80's in the new music?file and vice versa. Some of the tracks?that I dropped into file on PC, are just not on MP3 (these seem to be ripped tracks that the computer did not recognise so are titled 'unknown' - but they ARE in the Zen file on PC).
I have also tried just putting all tracks under the folder already on Zen titled 'ACM' and also just on ZEn under no file at all, but am still having same problems were some tracks are just not on MP3. Can someone tell me where I am going wrong. Thank you.

No replies, so possibly I didnt explain it as well as I thought!!!
Anyway, in case it helps someone else in the future, I updated my firmware, so all is now working fine.
Happy days

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Creative Zen Stone Plus Returns First Track On Player After Recharge

? Hi Everybody... I didn't see this topic posted on another thread, but I wasn't going to read thousands of posts to get this answer either. My problem is I own two players, one is a Creative Zen Stone and the other is the Zen Stone Plus. My Zen Stone does not return to the first track on the player when I recharge it (it remains on the same track), but the Zen Stone Plus does. This normally wouldn't be a big deal, but my mother-in-law listens to audiobooks. Sometimes those books don't have seperate tracks which means there is a single track that runs for like 6 - 8 hours. Is there a way to allow the player to pick up where it left off? It is a real pain to have to fast forward through most of an audiobook, especially when my player (the less expensi've player) continues where it left off. BTW.... Letting her have my player is not an option since hers has a display screen and mine doesn't.

So, reading the forum, it seems we have seroiusly problems with charging.... I'll try all I've read: disabling "energy conservation mode" on USB root, using an USB powered hub as Battery Charger, updating the Firmware, formatting / resetting the player and then using cml and the led to charge it to the full. I hope it solves, at least for me.... ?

Zen Stone Plus Returns to First Track When Recharged???

7Zen Stone Plus Returns to First Track When Recharged?Y Hi Everybody... I had originally posted this question several months ago, but I didn't receive a response.
I didn't see this topic posted on another thread, but I wasn't going to read thousands of posts to get this answer either. My problem is I own two players, one is a Creative Zen Stone and the other is the Zen Stone Plus. My Zen Stone does not return to the first track on the player when I recharge it (it remains on the same track), but the Zen Stone Plus does. This normally wouldn't be a big deal, but my mother-in-law listens to audiobooks. Sometimes those books don't have seperate tracks which means there is a single track that runs for like 6 - 8 hours. Is there a way to allow the player to pick up where it left off? It is a real pain to have to fast forward through most of an audiobook, especially when my player (the less expensi've player) continues where it left off. I haven't seen a download for this, so I'm wondering if it's something that can be fixed or not?

For future benefit to others, I'll answer my own question: No, the Zen Stone Plus should not lose it's place when plugged in for charging or adding files. I just purchased a second Zen Stone Plus, this time the one without the speaker and it remembers track location after charging.
Good thing I'm RMA'ing the first one!

Zen Stone Plus Battery Life Test -Summ

Battery Life/ Playtime: Up to 9.5 hours for continuous audio playback
Battery Type: Rechargeable Li-Ion Polymer (Embedded)
*CREATIVE specifications.
I had tested on my zen stone plus battery life... I used uni'versal travel adapter for zen micro to fully charged my zen stone before began my test... I let it continuous audio playback till all battery drained
Detail :
* 30 Song, ~80 song is rock/techno, ~50 song is pop
* Bit Rate: 28-320 kbps
* Audio sample rate: 44kHz
* Bass Boost On
* EQ set to rock
* Continuous audio playback - No skipping Tracks
* Volume - 3/40
* No headphone plugged -(Because of this battery life might vary, whether u use high powered
headphone or not)
* No radio, stopwatch, microphone used
* Firmware .03.0
* Player's date and time - Off
* Idle Shutdown - 0s
* Contrast - 40%
* Waked up the player from idle few time ( To check my player condition)
* Result : 8.8 hrs ( 8 hr 4 min 2++ sec) for the above condition.
First 3 hrs - Full bar
Next 4 hrs - Left 2 bar
Next hrs - Left bar
Next 40 min - Battery drained (Player shut down by itself)
**Estimated * as i said i check my player condition few time
P.s. If i missed out anything, Please tell Me.
Thank !Message Edited by hippon2 on 0-8-200707:34 PM
Message Edited by hippon2 on 0-8-200707:36 PM

ok, I will tkae that under consideration. Now I have another battery issue, after fully charging the MP3 player I noticed that the battery life drain rather quickly while it is off. I lost 9% of it's charge from taking it off the charger at midnight and then plugging it into the usb port of my computer the next morning at 10:00am. The clock is turned off so it should not be doing anything for those 0 hours.

Zen Stone Plus Firmware Wishl

I have a Zen Stone Plus 4GB and I think it's a really nice and sexy device, but is lacking a bit on the software side. With just a few small firmware modifications, I think Creative could make it a much greater player.
I'm starting a wishlist for a future firmware. The list is sorted by priority, with the (imo) most important item on top. If you have any additions, please post them and I'll include them into the list.
I hope Creative's developers will have a look at this list and implement these suggestions!
Improve music browser speed
Problem: Browsing through the folders feels very slow, and often it even misses button presses so I have to press left or right twice to go to the previous / next item. This is most likely because the player starts playing the first track in the folder automatically, which slows down the user interface.
Suggested solution: I suggest the ability to turn off auto-play in the file browser.
Avoid embarrassing situations
Problem: Usually I turn on the player before plugging in the headphones. The player realizes that the headphones aren't yet plugged in and plays back music over the speaker, which isn't desirable when I'm in a lecture that isn't over yet.
Suggested solution: Make auto-play on turn-on an option or add an option to not enable the speaker when the headphones aren't plugged in.
Quick Hold
Problem: I want to put the player into my pocket and want to quickly turn on the hold feature. For this, I need to press: Menu, Right, Right, Right, Right, Right, Right, Right, Menu.
Suggested solution: Add "enable lock" as an option for the "My Shortcut" button.
Quicker turn on
Problem: When I turn on the player, I have to hold down the menu button for 4 - 0 seconds (it seems to be random) before the display even lights up.
Suggested solution: Make it turn on after one second.
Pocket usability
Problem: I'm listening to music with the player in my pocket. I want to skip forward to the next track. I press the forward button, but nothing happens the first time, because the first button press disables the screensaver. I press it again and it skips to the next track.
Suggested solution: Make it skip to the next track when the forward button is pressed the first time.

Tag support: the ability to select music by album/artist/track instead of folders
Display always on option - i know its to help save battery life but sometimes it would be helpful if the display stayed on
Display artist and song name, inst4ead of just the song name/file name
Alarm clock function: my Zen stone plus has a speaker, and a clock function. My Zen Xtra has a clock and an alarm clock function but no speaker other than headphones (if any are plugged in) for the alarm to sond through, the same is true with my visio:M? the Zen Stone plusw/speaker has a clock but no alarm, and if anything it would make a fantastic little alarm clock with a 'sound' to music or wsound to beep? function.

Zen Stone Plus 4GB - Hiccups / Skipping with new firmware 1.01

I upgraded my recently purchased Zen Stone Plus 4GB to the new .0.05 firmware a few days ago. Ever since, most (if not all) tracks will play for ~ second, then skip back to the beginning and play fine thereafter. The problem will recur when the next track begins, either naturally on its own or if I jump tracks. I did not notice this problem with the prior firmware .0.03 (which had some EQ issues for me--EQ adjustments weren't audible while being performed, only after applied as a whole), but have not been able to downgrade back. More than once, I have tried reformatting (as FAT). I have reinstalled the .0.05 firmware (including in recovery mode). I have tried turning cue/review on and off. Nothing solves the hiccup / skipping?problem. Again, nothing will let me downgrade back to the older firmware, either. Has anyone else noticed this with the .0.05 firmware? I know several people have reported date bugs already (which I noticed too), so I'm hoping it's just Creative still getting firmware kinks ironed out. I'm a?little worried that it appears the player is no longer for sale anywhere, despite being a brand new "release." Most of my mp3's are a high quality variable bit rate, just in case that might be impacting something.

Hi JLM, am running .0.05e fine and in fact listening to it at the moment. Is there anyway you can regress back to .0.03 to test your theory? Testing a bunch of 28k CBR MP3s is an easy thing to try also.Message Edited by BlueRobin on 0-02-200802:49 PM

Arranging tracks with the Zen Stone P

I've recently upgraded from a Zen Nano Plus to a Zen Stone Plus. With the Nano I had?Creative Zen Nano Plus Media Explorer, which allowed me to change the order of tracks?in a folder and number them automatically. Zen Nano Plus Media Explorer?doesn't work with the Stone, so any arranging and numbering of tracks has to be done manually, which is a right pain.
Is there a version of Creative Media Explorer available for the Stone Plus, or perhaps some third-party alternati've that would allow me to do the same thing? Thanks in advance.

I have the Stone (not Stone Plus) ... it doesnt have bookmarking, but it does have the ability to fast forward/rewind by holding down the skip fwd/back keys. Also (and I dont know if this is a function of my audiobook or of the player), it seems to create a .pos file next to my audiobook file, so if i move from an audiobook to my songs and then back, it picks up the audiobook where i left off.

Zen Stone Plus Speaker. Browse music without starting the first song in the next fold

Hi everyone,
I'm not sure what I want is possible.
I've had this player for about a?week now and I believe I could browse to the folders while listening to a song. For some reason when I do that now the player?start playing the first song of every folder when I browse through it.
I'm starting to doubt if I remember it right that it was possible to browse through while listening to a song before?
I tried playing with the setting and even did the recovery tool thing to put the player back at the setting it came with. But it didn't work.
Anyone know if this is posible, and how?
Thanks.

Tag support: the ability to select music by album/artist/track instead of folders
Display always on option - i know its to help save battery life but sometimes it would be helpful if the display stayed on
Display artist and song name, inst4ead of just the song name/file name
Alarm clock function: my Zen stone plus has a speaker, and a clock function. My Zen Xtra has a clock and an alarm clock function but no speaker other than headphones (if any are plugged in) for the alarm to sond through, the same is true with my visio:M? the Zen Stone plusw/speaker has a clock but no alarm, and if anything it would make a fantastic little alarm clock with a 'sound' to music or wsound to beep? function.

Zen Stone Plus FF and Rewind problems

I have a Zen Stone Plus and I upgraded to the new softeware and firmware. I can not use my fast foward or reverse button. It's like I didn't even press them. They don't go foward or back so as I am listening to a book, if I missed something I can scroll back. The up button makes the speaker louder and the down button makes the speaker lower but there is no FF or rewind.Can I have this fixed? Does anyone have a solution?
Diane
[email protected]

) I have a similar yet slightly different problem: on my zen stone plus (with speaker) I can rewind, but when I FF the behaviour is actually the same as if I were pressing the rewind :smileysurprised: Anyone have the same problem? This is really bad for long files, like podcasts and also when I update the player (i.e. adding and removing files) which 'forgets' the previous playstate.

Certian bands/artists not showing up on Zen Stone Plus when they are on the play

I got my zen stone plus a day ago. I've been using windows media player sync to get music onto it?But when I sync it once, I cant seem to get more artists on when I sync again. It says the songs are on there through the actual file... but they aren't showing up on the player!?any idea how to fix this?

I am also having a problem like this. I have tried to add to the music on my Zen Stone + using the Creative Media Lite software. It is transferred, I disconnect the player properly but when I try and browse to the music it is not there. I have then re-tried, just transferring the album folder directly under the Music folder, and it works! I have other tracks using the dri've:\Music\Artist\Album folder structure and they work, so what is going on? Maybe the ZEN doesn't like The Decemberists!

Zen Stone Plus won't charge for more than 10 min

When I charge my zen stone plus, withint 5-0 mins it will be full, as indicated by both Creative Mediasource lite as well a the blinking blue led.
But once I turn on th eplayer i am shown with only 2 bars of battery and within 5 minutes of use I am down to one bar.
What's going on?
Resetting the player doesn't seem to work at all!
I haven't even had a chance to properly use it at all >

Me 2... I bought 2 Zen stone plus and the two wont charge for long too... I leave it for 4hrs and still the battery bar is only one bar full. Hai~~sad... And to make things worse, one of them the volume button is faulty. Anyway does anyone of u haf creative support hotline?

Problem with my brand new mp3 player Zen Stone Plus 2GB ( with built in speaker )

Hi .
I have purchased the following Zen Stone Plus 2GB with built in speaker on 24.06.2008.
From day one, it had a charging problem . Initial charging it'snever go beyond 87%.
After using it for 2 days, at the time of recharging , I found my player won`t get dectected in my PC .
I took the set to the vendor for a checkup . He tried to solve it by resetting , formating etc. But he could only able to to format it's sacrificing its 50% of its allocated space.
My vendor then changed the set with a brand new one, againts that faulty one .
Now the new one worked well for 3 - 4 days , but it is now totally dead .
But the set did not give any indication before it become completely dead.
A few dust particles inside the LCD screen was also observed. I can`t understand how come dust particles can enter inside
a player which is sealed box pack .
Next issue is with the battery which CREATIVE promised of giving a backup of approx 20 hrs of continious playback , which with minimal scuffling and with minimal settings lasted for 0 hrs approx ( 50% less than promised ).
Another thing that i must state is the problem of FM Reception . It is simply terrible . In the same area where my mobile's FM reception is fine , Zen Stone's FM failed to give any reception .
I came to know about Zen Stone Plus from of my friend , who is using Zen Stone Plus GB without any problem for long time.
Pls tell me what to do now, since my player is compleately out of order now , and pls suggest me something regarding the issue of battery backup , FM reception ... etc.
Now i am in a total mess . I just dont know what to do with the set that is few days old .
Pls help urgently .
Waiting for any valued suggestion .
Bye ...

Hi,
I would suggest getting in touch with support, they might be able to help you with this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Battery Replacement Zen Stone Plus

Li-Poly batteries last approximately 3 years after manufacturing (charged or not). So if your Zen Stone ceases to function and it has not been abused, it'ss likely a dead ? no longer can be charged - battery.
I purchased a battery (actually 3 to meet their $ minimum) from allbattery.com? Polymer Li-Ion Battery 3.7V 240mAh. Order it with NO PCB option. $3.99 each plus shipping. After they arri'ved, I note the brand name is ?Tenergy. Original battery specs from Creative are 280mAh, a nominal difference. Specifications I didn?t have were charging requirements, but I?m happy to report they recharge seemingly identical from the Creative OEM batteries.
<table cellspacing="0" cellpadding="0[/img]<tr><td>This battery replacement takes some skill and is, obviously at your own risk. Suggest examining ribbon cable prior to ordering batteries. My unit is a Zen Stone Plus with Speaker.
</td></tr></table>?
BATTERY REPLACEMENT:
Run Exacto knife or small utility knife around sides and end NOT including end opposite display (or you will cut through a ribbon cable) penetrating no more than 0.075 (/6th inch) to split case of Zen Stone. It may be necessary to insert small jeweler?s screwdriver directly at corners to gently pry, releasing positioning studs. If you?re lucky, you won?t break off studs, but if you do, don?t worry they are mostly for alignment purposes.
Lift off control pad (volume up down, fast forward, reverse, center select button) Remove two Phillips screws holding pc board to bottom case and lift edge of pc board with small screwdriver under USB port.
Hinge pc board up with headphone jack on top and lift up battery with screwdriver.
Examine ribbon cable, which is folded around control board and sandwiched between control board and pc mother board. If cable is torn (or cut) you?ll probably have to throw Zen Stone in trash as this cable may be impossible to repair.
Remove white tape from top of battery and unsolder + and ? connectors
Tint ribbon cables with solder (I used a little solder paste to get solder to stick), the solder in wires, paying attention to + and ? terminals. Be very careful not to touch the ribbon cables together or solder on a metal surface.
Cut a piece of electrician tape and wrap around ribbon cables and soldering joints.
You can test your Zen Stone prior to assembly.
Reassemble in reverse order using a pin, tooth pick or small paper clip and clear silicone caulk around edges. Wrap elastics around unit holding upper and lower case together while caulk dries.
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">?
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">?
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Sorry this board does not support pictures

&Hi,
Thanks for creating this guide. This forum does support pictures, click on Insert/edit image to insert an image. Take note that only urls are accepted so images have to be hosted on an external image hosting site like tinypic. Oh and welcome to the Creative Forums.

Zen Stone Plus Charg

Good day! I have a problem with my Creative Zen Stone Plus unit. The battery does not get a full charge and according to my Creative Media Lite, it's only 20% or so full. However, when I turn the player display on, it indicates that the charging is already complete (blinking blue LED and a plug sign instead of the lightning sign). In turning the product on, it reads that the player only has two bars? left and then turns to one bar after just 5 minutes of playback. This is crazy since I charge it as sson as the battery indicator reaches one bar. So obviously, it isn't charging. I've already installed the new firmware, resetting and formatting the player, and everything else that I could think of I've already tried them. Went through the messages in this site and all I can see are problems with their own players and no worthwhile solution from the Creative Tech team. I went on as much as to locally look for the service provider of Creative here in the Philippines but they all seem to know less than myself regarding the product.
A side question and comment is if it would be better for my battery to run until there's no more bars in the indicator left (not necessarily drain it) or charge as soon as it hits one bar. The crazy thing is, I'm presumming with the hassle that it is producing, most probably the battery is not in its optimum condition anymore due to the trials that I have been doing to resolve this problem. The crazy thing is that the service provider I've been mentioning also told me that I can charge the player even when it is on, now reading the messages and from my stock knowledge I realized that what she did was irresponsible and utterly detrimental for my battery. This is such a sad condition considering that Creative is just building its name and they seem to be unable to provide a good customer support base for their clients.

Not sure if this hel
ps.
.. I had a similar issue with my new Zen Stone.... Following it's first charge (+3 hours), I used?the player?until the battery went 'flat' and it turned itself off... I tried to charge the player up several times?without success - Creative Media Lite continually reported the battery as having 7% charge - but this never improved... Prior to me taking it back to the store I bought it from, I did a 'reset' (paperclip hole on the top side)... Low and behold - the player started to charge up again....

HELP! Brand New Zen Stone Plus WON'T TURN

Just received the product today, downloaded and installed the latest software. Charged the unit for 3 hours and successfully loaded mp3 onto the player. Following every direction and clicked the "safely remove hardware" option. All ready to go... press the on/off button... NOTHING HAPPENED! No screen! LED light did not turn on! NOTHING!
So went to Creative site and follow the "fix it myself" direction, reset the player did not work, formatting the player did not work. There is no firmware download available for Zen Stone Plus (only Zen Stone), so I could not try that option.
I am starting to think there is a defect in my player. Do you guys have any suggestion on what I should do? Does any know how to contact Creative's US customer support (email address and/or phone numbers)? And please don't refer me to the 3 dollars to 30 mins support because I already spent money expecting to buy a non-defecti've product.
I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

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