Trade in gift card

I ported my number from T-mobile (where I had a smartphone) to Verizon on Tuesday and was told I should be eligible for the $100 gift card for activating a smartphone on the new line on the family plan I migrated into. The shop was a third-party retailer and told me to contact Verizon Wireless to obtain the credit. What is the best route to go about this?

lanfearc wrote:
I ported my number from T-mobile (where I had a smartphone) to Verizon on Tuesday and was told I should be eligible for the $100 gift card for activating a smartphone on the new line on the family plan I migrated into. The shop was a third-party retailer and told me to contact Verizon Wireless to obtain the credit. What is the best route to go about this?
Good morning!
Welcome to Verizon Wireless! I'm glad you're taking advantage of our smartphone deals! I do recommend contacting that third party retailer to see what promotions they may have offered you. The third-party retailer was not authorized to promote such an offer in-store as it never existed. We have and have had a limited time online offer for new customers that activate service on our website to receive a $100 Verizon Wireless gift card. You can take advantage of this offer here
Thank you!

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$200 Trade In Gift Card Offer with Verizon Edge

I was informed by two Best Buy associates that I could trade in any working smartphone for a $200 gift card that could be applied toward a purchase of a Galaxy S5 or a Note 4. Both associates told me that the gift card could be used for a two year contract renewal or the Verizon Edge program. If I chose to go with Verizon Edge then the gift card and any cash that I wanted to put toward the retail cost of the phone would be applied before the net difference was spread over a 24 month period and would reduce the monthly amount payable to Verizon for the phone cost. .
I bought a black Note 4 last week and renewed for two years at that time but the Edge program was offered at that time and I was told it would be reduced with the $200 gift card from the trade in. I went back to my local Best Buy store to return it because they now had a white phone in stock which they did not have last week. Also, since last week Verizon has also reduced their data plans and I now have a 10GB plan so wold qualify for the $25 discount per phone line instead of $15 with the 6GB plan. When I went to return the phone I told the representative what I wanted to accomplish and they said it would be no problem to apply the gift card, cash and change to the Edge plan.
When it got to the point to apply the gift card from the return and the cash I had previously paid they told me they could not do that and I would have to either pay the full retail price for the phone or spread the $749.99 cost across 24 months. They showed me on their screen that they did not have the capability to apply the payment.
Why was I told by two other associates that this was possible and was the representative tonight correct in saying it is not possible to apply the reduction. She did say that if I had bad credit and Verizon required a down payment that she could then accept a payment to reduce the cost of the phone but becuase I had good credit she could not do so. She then offered to put the price of the phone on a credit card which I would then have to pay monthly.
Please advise.

Greetings djcarree,
I realize this may not be the answer you were hoping for, but avm5689 is correct: Best Buy gift cards cannot be applied as payment towards devices on Verizon Edge, AT&T Next, or Sprint Easy Pay plans. To apply any gift card to the purchase of a mobile phone, customers must purchase the device as a traditional upgrade (incurring any applicable activation fees) or as a replacement device at its full retail price. Full details on how Verizon Edge plans work can be found here:
Common Questions About Verizon EDGE
That said, it's disappointing to read you may have received misinformation regarding available payment options during your initial visit. We rely on our in-store reps to provide accurate and detailed information on our partner's services and our own policies, so it's disconcerting to learn of situations where that expectation may not have been met.
If you're still in need of assistance and have not already done so, I'd encourage you to return to your local store when the have the chance. As I mentioned above, you'll need to re-purchase your Note 4 as either a replacement device or traditional upgrade in order to apply your trade-in gift cards towards the sale. Please also note that mobile phones can only be returned or exchanged within 14 days of the purchase date, and that additional carrier restrictions may apply.
BestBuy.com > Help Center > Return & Exchange Promise
http://bbyurl.us/RTE
Thank you for your understanding, as well as for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Can I use gift cards with certificates?

I have a $10 certificate and I was wondering if I can use a gift card I'll get from trading in games towards my purchase ?

Hi again angelo324,
It looks like NoseToNose has things pretty well covered here, but to clarify: you can indeed use both your My Best Buy reward certificate and trade-in gift card on the same transaction. For full details on how to earn and redeem certificates, make sure to check out our My Best Buy program FAQ.
Let us know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Instead of getting a gift card for my trade in, can I just get the cash?

Can I just get cash instead of a gift card for my trade in?

Monsegg13 wrote:
Can I just get cash instead of a gift card for my trade in?
I don't know. Can you get cash for your car if you trade it in rather than a discounted price on the new car? Go to your local Apple Store and ask.
I wish you the best of luck.
Pete

Has anyone tried to trade in the their iphone5 for the gift card that can be used to buy iphone6?

Has anyone tried to trade in the their iphone5 for the gift card that can be used to buy iphone6?

csa3, I want to make sure you are able to take advantage of this offer. Have you submitted a Preorder for the iPhone 6? If so, you can submit your appraisal before September 30, 2014 using the following link: http://bit.ly/GGnDDC
AndreaS_VZW
Follow us on Twitter @VZWSupport

Verizon Gift Card Trade in Program is a SCAM!!!!

My family and I have been a VZ customers since we purchased our first cell phones over 12 years ago. We always buy in to the upgrade program and purchase new phones and all the goodies that come with them like good little consumers. I have converted numerous AT&T friends and family members to Verizon and this is how I get repaid for my loyalty...
We upgraded to the new Droid in August and received these email in September.
Your trade-in information — KEEP FOR REFERENCE
Submission ID: 5268135
Device Model: Dare
Appraised Value: $100
Your trade-in information — KEEP FOR REFERENCE
Submission ID: 5483216
Device Model: Dare
Appraised Value: $100
I received this email then end of September for only “one” of the phones?
..."We have determined that the value of your device matches your appraised value. You will receive your Verizon Wireless Gift Card in the mail within the next three weeks." I received the card in December!
Now this is the scam/run around I am getting in regard to my second phone we returned... (remember this all started in August 2011!)
I never received an email, phone, letter or any other correspondence from Verizon regarding the 2nd phone we sent in so I started calling them.
First call 12/5/11:Verizon… haven’t received phone yet. I gave them the tracking number as I was tracking it online myself. It was delivered in September! Apology for the delay it will be processed and mailed to you tomorrow 12/6/11.           NO CARD, NO EMAIL, NO PHONE CALL.
Second call 1/11/12 Verizon: it went to the wrong department but we will submit the request and have it mailed out to you with in the next 24 to 48 hours.           NO CARD, NO EMAIL, NO PHONE CALL.
Third call 1/17/12 Verizon: (this is now the 5th person I have talked to) I get transferred to “STERLING” a so called “supervisor” in the Trade In Department in Nashville. I am, again, told the phone was sent to our donation department and so we can not send you the $100 Gift Card! THIS IS TOTALLY UNACCEPTABLE!
I asked to speak his supervisor, Sterling told me he was the supervisor. I asked to speak to his superior. (which I have done on each and every call only to be told some one will call me back with the next 24 to 48 hours and not once did I get a call back from any one at Verizon!) This self-righteous jerk told me it wouldn’t matter who I talked to I won’t get my $100 Gift Card.
I have had 4 people tell me they are they were sorry for the delay and confusion and one person, named Megan in Nashville, told me that the phone did get sent to the donation department in error but they would honor the $100 gift card anyway. Ironically the last phone call I made to Verizon on 1/11/12 when I spoke to Megan isn’t on record…hummmm, sounds a little fishy to me. I get my hands on that recording and ever other one and we’ll just see how “SUPERIOR” Mr. Sterling really is.
Now, is it just me or did I get totally screwed here? Believe me, it won’t end here.
I WILL GET MY $100 GIFT CARD IF I HAVE TO FLY TO NASHVILLE TO GET IT!!!!!

this is the lates news. In a fit of anger I sent 4 emails one right after the other to the "Contact Us" email on their website:
Date: Fri, 20 Jan 2012 22:52:26 -0500
From: [email protected]
To: [email protected]
Subject: RE: Other (WFM86708538)
   Good evening Jody ,
My name is Monica, and I am sorry for the delayed response, due to the overwhelming emails we are currently behind our 24-hour response time.(No kidding? As we both well know...we are not alone in this ridiculousness) I apologize for any inconvenience, this may have caused. I attempted to contact you today 1/20/2012 at approximately 8:45 pm MDT at the provided contact number and unfortunately missed speaking to you directly. I hope you receive my voicemail message. I am sorry to learn you did not receive the $100.00 Verizon Wireless gift card. I can definitely assist you with your inquiry regards to the $100.00 Verizon Wireless Gift card.
In tracking the status on the Trade in Website (Submission ID: 5268135 ), the incorrect envelope might have been used when returning the device to our Trade in Department. Which is why the device was received in our Central warehouse and not the Trade in Department. I apologize for any inconvenience this may have caused. I can apply the credit of $100.00 to your wireless account for the second phone that was mailed to the incorrect Department.
Please contact me on my direct line, my name again is Monica. My direct line is 505-999-5300 extension 6998. I am in the office Monday -Friday. My office hours are as follows:
Monday through Friday 2:00 pm -11:00 pm (Mountain Time)
Jody, please contact me so that I may resolve your issue. Thank you for being a loyal customer since 1998! We appreciate your business and thank you for choosing Verizon Wireless. Should you have additional questions or feel your concerns are not resolved, please reply to this e-mail or contact me directly.
Sincerely,
Monica
Verizon Wireless, Customer Service
Internet Response Team
Hello Monica,
I am very sorry I missed your call on Friday. By the time I checked my email you were gone.
I left you a VM at 12:03pm today forgetting about the time change and your hours.
I will be available to take your call until 5:00pm Pacific Time today and will expecting your call.
Just so you understand and I to make myself perfectly clear Monica, I absolutely DO NOT want you to reiterate Verizon’s excuse as to why this entire situation occurred. I have wasted enough of my precious time on this ridiculousness. I just want you to tell me you have credited my account the $100.00 and give me a conformation number.
After seeing the outpour of other Verizon Wireless customers posting the same anger and frustration at the lack of customer service and dissatisfaction with your Trade In Program I just hope that someone in charge of this whole debacle will take responsibility for the abuse your loyal customers have gone through and fix it!!!!
As I said, I will look forward to your call and the resolution.
Sincerely,
Jody Price

How can I trade-in my old MacBook for the gift card but transfer my files to the new one?

I currently have the late-2008 unibody Aluminum 13.3" Macbook with 2.4Ghz processor. I love this computer it still works great over five years after buying it. However, I feel like now is a good time to upgrade to the new MacBook Pro with Retina display as my battery is reaching the end of its life and I am slowly running out of storage on my machine. I was considering upgrading the parts to keep the machine alive and save me some money, but I saw that you can trade in the old computer and I can get around $200 which is great. My question is how can I trade in my old notebook while transferring all of my files, applications, etc. to the new machine? If I did the trade in after moving all of my data I would just have a gift card that can no longer be used towards the purchase of the new machine, so I would like to find a way to figure this out.

Hi r,
Transfer the data to an external HD, either with Time Machine or a cloning app such as Super Duper! or Carbon Copy Cloner.

BB does not honor guaranteed $50 gift card promotion for tablet trade in

http://www.bestbuy.com/site/promo/surface-trade-in-123382surface-trade-in-123382
According to the introduction text, any working tablet traded into Best Buy should generate at least a guaranteed $50 gift card to the customer.
Today I visited the Vallejo CA store to trade in a working 32g HTC EVO View 4g tablet. The manger and several employees tried to process the trade in a variety of methods. Each method was either denied because:
1. the tablet was not in BBs online trade in system or
2. quotation of the fine print
I'm displeased that I went through the trouble to travel to BB store with an excellent condition tablet and was rejected from the promotional offer. I left the store without argument, but upon reading the promotional page again it seems BB has outright lied about the details of this promotion.
As another forum member stated, the word guaranteed should mean guaranteed.
Please help.

Hi aaronhtc,
Welcome to the forums!
It’s certainly discouraging to hear that after a drive to Best Buy, and multiple attempts of processing a trade-in, you may have left our store without being able to take advantage of our $50 tablet trade-in promotion. This promotion was intended to shine a positive light on getting rid of your old tablet(s), by offering a gift card towards newer technology. I’m very sorry for any frustration your individual experience has caused.
I greatly thank you for sharing the terms & conditions here on the forums for our other users to see. While your HTC tablet seems that it may fit the criteria of the promotion, as long as it powers on and doesn’t have a cracked screen or water damage, please know that some stores may have additional limitations for the promotion. With that said, I’ll be sending you a private message with further information in regards to this. To check your private messages, make sure you’re logged into your account and click the small envelope on the top right of the screen.
I appreciate you sharing your feedback with us on the forums, and you’ll be hearing from me shortly.
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

What is the difference between iPhone 5 trade in through the mail and in the store? If you trade it in the store, do you get the 200$ gift card right away?

What is the difference between iPhone 5 trade in through the mail and in the store? If you trade it in the store, do you get the 200$ gift card right away?

danamd89,
Great question. We can understand wanting to get your money right away. If you go into the store and you trade in your iPhone and purchase a new iPhone that is in stock you will receive the gift card immediately. If you do it online before 9/30 you will have to ship the device after you receive your new iPhone and then you will get a gift card in 4-6 weeks.
RobinD_VZW
Follow us on twitter @VZWSupport

Is it true that I can trade in my iPhone 4s (with an upgrade available) for a $200 gift card to put toward the 6? If so, I used my upgrade and paid $130 yesterday and ordered a 5s. Can I send it back once it comes in the mail and get my money and upgrade

Is it true that I can trade in my iPhone 4s (with an upgrade available) for a $200 gift card to put toward the 6? If so, I used my upgrade and paid $130 yesterday and ordered a 5s. Can I send it back once it comes in the mail and get my money and upgrade back?

That's correct kayraypole! For our upgrade eligible customers, we have a deal that you can trade in any iPhone for a $200 Verizon Wireless gift card. Here's a link so you can check it out, www.trade-in.vzw.com. If you already upgraded & you are within 14 days of purchase then you can return the 5s, restocking fee may be applicable, and take advantage of this promo. How awesome is that!
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

Trade in rebate gift card

does any one works at the trade in office?
I still have not received my gift card. it has been 3 months and counting.
is there any one out there in Verizon who has common sense?
oR IS THAT TO MUCH TO ASK?

Elsie123$,
I do apologize this is an ongoing issue for you and this should not be taking this long. I want to make sure we get to the bottom of this. Have you tried contacting our Trade-in department directly at http://vz.to/1CgzV1i? We can also contact them by phone to see what the status of your refund is at 877-835-2024.
Jorge_VZW
Follow us on Twitter @VZWSupport

Please explain why I have not received my $200 iPhone 6 Trade In Promo Gift card. I sent it to Trade In Center in packaging sent to me by Verizon on November 26, 2014. I have called the Trade In Support team 877-835-2024 to check status and receive a di

Please explain why I have not received my $200 iPhone 6 Trade In Promo Gift card. I sent it to Trade In Center in packaging sent to me by Verizon on November 26, 2014. I have called the Trade In Support team 877-835-2024 to check status and receive a different response each time I call. 1)it was received and it takes weeks/months to perform analysis on the device 2) you sent it to the wrong address 3) just wait 4) i will 'expedite' your issue. I've asked to speak with supervisors and the CSR will not let me speak with anyone confirming 'you will just be told the same thing I am telling you'. Well - nothing ever comes of it. Please assist. I have been a Verizon customer for years and am frustrated with the lack of customer care. Like many others I am ready to switch carriers.

I wanted to add my voice to the growing chorus of people complaining about VZW's trade in program. i received the exact same excuse for denying the full value of my perfectly good and DEACTIVATED iphone 4s.
i DID manage to get through to the trade in team, and after explaining the situation, i was told that my problem could be escalated the the tech team. the anonymous trade-in woman transfers me to the normal VZW cust support line... huh?
i wait again and finally get through. unlike the trade-in woman, the cust support rep immediately identifies himself. willie was as helpful as he was allowed to be, but sadly, that wasn't very much. the trade in people and VZW hold all of the cards.
THEY say that the de-activation lock wasn't turned off, i say it was.
there is no way to prove either assertion.
there is no appeal.
they just deny, deny, deny, as evidenced by all of the other complaints posted here and elsewhere.
willie WAS able however, to get me an additional credit for my 'inconvenience'.
while i genuinely appreciate his effort on my behalf, it doesn't absolve the company from the way they handle the trade-in program, whether it's farmed out to a 3rd party or not.
i will be filing complaints with the PSC, BBB, and NYS Att'y General.

Is it possible to trade in my old laptop, ipod nano and itouch for money or an apple gift card?

Is it possible to trade in my old laptop, ipod nano and itouch for money or an apple gift card?

Hello,
I think you might find your answer here:
http://www.apple.com/recycling/
I hope this helps.
~Lt. Leviathan

I bought the wrong Apple gift card, how can I trade it over to iTunes

i accidentally bought an Apple gift card and I need to exchange it for an iTunes gift card....how may I possibly go about doing so?

Hi Tigerlily,
Best thing would be to contact iTunes support. They should be able to help you further with this issue.

I got an itunes gift card for christmas...

but I can not figure out how to use it. YES i did read the instructions and i read the instructions right on iTunes and like for whatever reason there is NO BUTTON to click to put in the giftcard serial number thingy. ive checked EVERYWHERE in itunes ive clicked all over.
Can someone please help me out? Perhaps i just missed something >_< It says to 'click under account and add giftcard" or something and i clicked my account and theres nothing there
To use an iTunes gift certificate or iTunes Gift Card:
In iTunes, click iTunes Store (below Store).
Below Account, click Gift Certificate or iTunes Gift Card and follow the onscreen instructions.
If you don't have an Apple or AOL account, you have to create one before you can redeem the certificate or card. You don’t need to enter credit card information to redeem only the amount of the certificate or card.
I tried that >:[
please someone help me.
Oh and also it says iTunes MUSIC giftcard... is it STRICTLY for music? :P I dont listen to music.. no offence to apple but i think 99 cents a song is a rip-off and i'd rather buy a movie XD and if it is only for music is there anyway i can trade it back for a universal one?
ive never used a giftcard before...
Dell desktop with windows XP home edition / MacBook 13 inch white 1.83GHz Mac OS X (10.4) 30gb black video iPod also.

Open iTunes and select 'iTunes Store' you will be in the main iTS page - there is a link that is titled 'Redeem iTunes Card Gifts' - chose that link and you will get to a page that will allow you to continue. If you cannot find that link the use the below link and you should end up on the required page - you will go there via Safari then to iTunes.
https://phobos.apple.com/WebObjects/MZFinance.woa/wa/redeemLandingPage
Read the loaded page for terms and conditions and as far as I know a Gift Card is good for any item in the iTS - music or video - but as I suggested read the page listing the terms and conditions
MJ

Trade in gift card

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