Trade-In iPhone 4s - Ripped Off

This is the email I received from Verizon. It makes no sense. The phone was valued at $100 and I was given $12.60. Have a read. It says the phone turns on and the reason for the problem is that, "The device in all appearances is an "NO Power On" at inspection." Don't worry, I left in the typo. I believe I am getting ripped off here. The email blatantly says that the phone turns on and then that they can't turn it on. What? The phone worked absolutely fine as it was sent back. What is the course of action here? Someone please help! See full email here:
Good afternoon,
The phone would not power on during inspection. It was not a power supply issue, nor an issue with information transfer that resulted in an adjustment to the original quote because before a device begins the inspection process it is hooked up to a charger as soon as it is received by our device recycling warehouse. The phone does power on and power off, but it automatically turns itself back on after being powered off.
We charge the unit, power it off and send it down the roller. The inspection process can take 1-3 days for unit to complete process, so a phone that powers itself back on while on the roller will drain the battery. When the Inspection operator obtains unit from the roller and attempts to power unit on (which should have been charged) it won't power on because the battery is now dead.
Even sending for a second attempt at charging gave the same result once it reached inspection again. The device in all appearances is an "NO Power On" at inspection.
Unfortunately, per the terms and conditions of the Verizon device recycling program and agreed to by you when you submitted and mailed your device for trade-in, no devices can be returned.
We are sorry for any inconvenience.
Thank you for your patience.
Regards,
Verizon Device Recycle Team

Similar story here. Sent my 4s for trade-in, got $15.30 GC, appraised value was $85. I did some homework on this before I submitted and almost convinced myself that this was going to happen......here's my story.
The power button on my 4s didn't function. I used the accessibility feature to power down the phone. To turn it on, it needs to be plugged in by the power cord. I "chatted" with a Verizon rep to see if it would still qualify for the full appraisal value. Their response was "As long as it's still functional, you should get $200 trade in towards the new iPhone". I wasn't trading in for a new Iphone, however, this was all I needed as proof. Low and behold, when I sent my 4s in, I get an email 2 weeks later for a gift card in the amount of $15.30. When I checked the reason for the dimished value, it states "Device does not power on". Trying to drum up some complaints because I saw this coming. I offered to send in pictures of my working phone and other documents. Not sure if I'm gonna get the $69.70 I'm owed, but I'm certainly gonna try! All this aggravation for a 10+ year customer. Thanks, VZW! If I don't get any satisfactory results, going to the attorney general. Might be years before I get a satisfactory result. Any VZW moderators on here have any suggestions on how to resolve these issues??? It's obviously a widespread problem. Just trying to get what we are owed!

Similar Messages

Verizon trade in is a rip off!!!

I traded in my iPhone 5 32gb on Sept 20th only reason was cause I was told I would get 325 trade in for my phone. Now a month later after two weeks of calling just to be told they would call me back I get a email saying my phone won't power on. My phone was working fine till they got it. I'm not the only person with this problem just look it up online they will take your phone tell you there is a problem with it. Won't return your calls when you call they just say they don't know what's going on. Way to go Verizon looks like your going to lose my business probably a lot more too!

The FAQ page says you have to turn off the find my iPhone feature before sending it in or they will treat it like it doesnt power on. I'm not sure why that little peice of IMPORTANT information isnt made clear when you input your info or receive your return package. Seems like someone might want to know that before sending in their iPhone.
I have still not received the promised callback from the trade-in customer service people nor have I received my virtual gift card. My bill is now past do because I was expecting this promised $200! I've sold several old phones on eBay but thought I would give this a try because of the supposed guaranteed value of the iPhone. Now I have no phone AND no money/gift card. As far as I can tell this program is a scam borderlineing theft.

I just bought OS X Lion and now it says I need to go to the App store and pay even more money to get a newer iPhoto for PhotoStream to work between my iPhone and my computer. Is this a rip off to make us pay more $ or is thereanotherway to update iPhoto?

I just bought OS X Lion and now it says I need to go to the App store and pay even more money to get a newer iPhoto for PhotoStream to work between my iPhone and my computer. Is this a rip off to make us pay more $ or is there another way to update iPhoto?

Yes, you’ll need to upgrade to the latest version of iPhoto for $15. That is the only solution. You can read here if you wish: http://www.macworld.com/article/160380/2011/06/icloud_what_you_need_to_know.html

Another Verizon (Iphone) Data Plan Rip off!

Once again Verizon is trying to rip off their customers by giving them no choice when it comes to data plans if you want an Iphone. Just like they tried to force data plans on Feature Phones last year,now if you want an Iphone you must spend $29.99 a month. Thats great if you spend all day on your phone,but some of us don't want unlimited data. We do want an Iphone though. That's the way to take care of your customers VERIZON!!!!

ktm250 wrote:
Dueceko131 don’t pay attention to those two clowns. Just because the $30 dollar plan works for them doesn’t mean it works for everyone. To make a statement that if you want a 150mb plan then you don’t need a smartphone just goes to show how little common sense they have. Must be they haven’t heard of WiFi. If the unlimited works for you great, but there are a lot of other people out there that will just be wasting money. Looks like verizon has a couple of fanboys here.
KUDOS to ktm250.... I am sick of the fanboys!! They are getting old and annoying !!!!!
I for one know I only need 150mb and want the iphone because of the great screen and its functions. I own a itouch and a ipad and manage them greatly with only wifi. I just always wished my itouch would be able to make a call so I don't have to carry both the itouch and a cell phone. Well here is my chance.. A iphone. But I an not able to pay extra for a $30 data package.

HT201401 If the outer covering of Iphone 5c USB is ripped off then is that included in the warranty?

If the outer covering of Iphone 5c USB wire is ripped off slightly then is that included in the warranty?

only if Apple believe it is a manufacturing fault

RIM ripping off everyone outside of US (pretty much)

I am a ridiculously loyal Blackberry user. For a short while (two weeks) I defected to the iPhone, but quickly realized it was mistake and came straight back.
I did buy an iPad when they came out, but I actually prefer my Playbook so the iPad is gathering dust somewhere in the house.
So, it seriously p****s me off that RIM insist on totally ripping me off when it comes to prices in Blackberry App World.
Many of you reading this won't realize that RIM are charging everyone else exactly the same numerical value for apps, but changing the currency symbol.
So, if an app costs $10 the price in the UK will be £10 and in Europe it will be 10 euros.
This is an amazing rip-off. It is like sticking a finger up at all your loyal customers and figuring out we're all thick and will never know what is going on.
Here's the math. If an app is priced at $10 that is £6.33, which is nowhere near £10. Even if you add in VAT at 20%, it still only adds up to £7.59.
This mean RIM are charging UK customer over THIRTY PER CENT more than US users for exactly the same software. Do the publishers get paid a percentage of this rip-off rate. My guess that RIM are paying out a percent of the $10 price and NOT the £10 they are actually charging.
I was in France last week and wasn't surprised that all the prices were exactly the same, but with just a Euro symbol in front.
Is it any surprise that Apple, who lead the way as far as apps are concerned, ARE charging 69p for a $1 app. That is FAIR and is how it should be.
RIM have a lot to learn if they are going to compete in this market place. A good place for them to start would be to stop ripping of their loyal customers.
I could almost understand it if RIM were an American company, as American companies can be a little bit US-centric (understandable I suppose), but for goodness sake, they're a Canadian company and should know better.
As much as I want to love RIM I am finding it harder and harder to do so, when they behave like this.

You think it's just Blackberry that is ripping people off ? Look at car prices, gas prices, appliances, you name it, the list could go on for ever.
It's called market pricing, making the price to what the market will stand.

Please i want to trade my iphone 5s to 6plus, i will pay the difference.

please i want to trade my iphone 5s to 6plus, i will pay the difference.

http://www.apple.com/legal/sales_policies/retail_us.html - Returns in the USA: All items within 14 days (used to be 30 days for iPhones).
After that time you basically have to try selling the old one (after first making sure it is paid off and unlocked by your carrier so a new user can use it) and buy a new phone.

TS1702 Smurfs village app is a rip off!

Smurfs village app crashed and lost all my data. Have tried everything suggested by the developers and Apple website. How to get a refund on all the in app purchases I invested into this stupid rip off app?

Found the solution myself - again!
There's a problem with the Apple servers which is why some games aren't loading. You begin to open them only for them to automatically close and take you back to your home page.
Turn your iPhone on to airplane mode and you'll be able to access your game.
Apple and co. are working on the fix and advise you not to reinstal or troubleshoot yourself.

TS1702 App rip off. Paid for it.....does NOT work. Will apple investigate these scammers?

App rip off. Paid for it.....does NOT work. Will apple investigate these scammers?

Which app?
Was this an iPad app or iPhone app. Your profile shows you have an iPhone 4s, but this is the iPad in the Enterprise forum. Please post in the proper forum.
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

I found several charges on my bank account from Apple on App that is completely free. After calling the number showing on my bank statement there an automated answering that tells you to go to apple website!!! There is nobody to talk to!! Complete rip OFF

I found several charges on my bank account from Apple on App that is completely free. After calling the number showing on my bank statement there an automated answering that tells you to go to apple website!!! There is nobody to talk to!! Complete rip OFF
And now because I want to communicate with apple support I have to go through the hectic website and community support, this is ridiculous.
I have 5 iPhones in my account and this makes me reconsider upgrading to iPhones again.
Why Apple put a phone number in the bank transaction, if there is nobody to talk to!!!!!!
I hope someone from Apple support can answer my question.

Go to getsupport.apple.com. Or, call 1-800-MYAPPLE.
Just because an app is free to download doesn't mean that there aren't in-app purchases available.
Go to iTunes on your computer, log into the iTunes Store with your Apple ID & password, and check your purchase history. Be advised that all iTunes & App Store purchases are final.

Xperia Play R800x RIP off!!! DO NOT BUY THIS!!!

what a RIP off this Phone have been i will nevere buy a other Xperia Play R800x nevere all so i hop i get the android 2.3.4 or at lest android 4.0 in MAR or i be mader then all get out my next phone when i renew my contrack in 1year will not be have a sony Xperia Play R800x no sir it i wont and i will tell evere one i no not too get it
how dear they keep us R800x ueser waiting like this WE WANT A UPGRADE TOO ANDROID 4.0 FOR R800X

Did you just update the firmware of the router? Did you have the same issue before updating the firmware? Is the firmware now on version 2.1.39.144146? Try to reset and reconfigure the router again. Aside from that, try another phone that you can try for wifi calling and see if you get the same problem even though you have tried another router already.

I can't get some song on my iphone they work off of the computer but they wont show up on my phone they are in the "on my iphone" section but they gray and have a gray dotted circle next to them i have tried every thing I just want them on my phone HELP!

I can't get some song on my iphone they work off of the computer but they wont show up on my phone they are in the "on my iphone" section but they gray and have a gray dotted circle next to them i have tried every thing I just want them on my phone HELP!!!

You have posted to the iTunes Match forum, which your question does not seem to be related to. Is your question concerning iTunes Match or syncing with iTunes via USB?

I have been completely Ripped off by these People

I have been completely Ripped off by these People and they do not care. None of them. I have spoke to multiple customer service reps on the phone. None of them gave a toss about me. They don't care. Spent hours on the phone to them being passed around and told the same lines over and over again which they are clearly reading from a script. Very annoyed.
Basically I moved house in december 2013 and arranged a move house package. was meant to be adtivated jan 6 2014. waited in all day and no one showed up. not even a phone call or anything. turned out the bt engineer didnt bother coming as the cables werent even laid yet by my house. (brand new housing estate). yet they never bothered to tell me this, they just let me wait inside like a complete idiot all day long. by now we have been without internet/phone since december 19th 2013. we were then told the cables were being laid the next wednesday.
when wednesday came they sent an email saying they had arranged our engineer visit and that we had to wait 7 days or something stupid as thats the time it takes when initiating a new order. even though our order was cancelled so i would have thought they'd have not made us wait the 7 days again. of course our internet did not arrive 7 days later as it turned out the engineer hadnt even put in a mastersocket or anything. NOTHING. no engineer came to our house at all at any time. we had no service until Jan 22nd the day they activated it at the exchange or whatever. Thats an entire MONTH with no service. oh and we still couldnt use it as none of the sockets had been wired to the master socket. it just had a plain blank socket on it. but hey it was active. so I rang up to order an infinity package (upgrade) and was promised the engineer would come and install our sockets and stuff. he finally arrived on Feb 11th.
Hurray we had service. Only about 7 weeks we waited. But then I rang up to ask about a refund on the bill since we had not used anything as it wasn't there AND it wasn't OUR fault. But this is when I was passed around like a parcel in a childrens game. No one cared. So I ended up paying £51 for NOTHING. Oh btw our bill is SUPPOSED to be £42 so I was charged extra actually. They refunded me the £10 extra and thought I should be grateful or something.
Would you like to pay £42 for nothinG? NO. Who would? Well I DID! But then the real joke arrived a few hours ago. I receive my next bill. £74. They are now toying with me. I have become a complete joke to them or something. It is absolutely pathetic. An extra £34. Why? I have no idea?????? I wish I knew why they were torturing me like this. Upon inspection of the bill it looks as though they have charged me for two packages in one month. the original broadband package AND the upgraded infinity package. (now the reason i started off with a lesser package was because it took a while for my brand new address to be recognised as available for infinity).
Anyway also on the bill they have added the £10 that I was supposedly REFUNDED last bill. NOPE. not refunded at all. instead they have carried it forward. here is the pasted quote:
"You haven't fully paid your previous bill
Your previous bill
£51.36
Your payment
6 Feb 14
We take this amount off what you owe"
Oh my God. I am.. just... what ... the??? I don't even know why they have done this to me.
Broadband and Calls
5 Feb - 27 Feb 14 £19.29
This is the cost of your Package up to 27 Feb 2014 at £26.00 a month.
Broadband and Calls
28 Feb - 27 Mar 14 £26.00
This is the cost of your Package at £26.00 a month, charged in advance from
28 Feb 2014 to 27 Mar 2014. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband Unlimited BT Infinity 2
Broadband and Calls
28 Feb - 27 Mar 14 £28.15
This is the cost of your Package at £28.15 a month, charged in advance from
28 Feb 2014 to 27 Mar 2014. This gives you:
Calling Plan Unlimited Evening and Weekend Plan
Broadband BT Infinity Option 2
I am being charged for 2 and a half packages or something.
My package should be £42. I am having a nightmare with this company. They don't care about me, they don't care at all. First charge me money for nothing, no apologies either, just backchat on the phone. And now they charge me £31 extra again for nothing. I am going to be BROKE when my next bill comes as thats probably going to be even bigger. They probably will double it or something just to be even more spiteful.
Yours sincerely. Very sad customer.
Solved!
Go to Solution.

Welcome to this forum.
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Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
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This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
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I am a recent Apple convert and feel like I have been ripped off

I purchased a 13inch MacBook since I was getting a little bit tired of having to constantly reboot my PC. Bought a 13 inch MacBook in Nov 2008. Since this was my first Mac and did not have any other accessories/sofware etc from the pc world, I invested in buying all the accessories - duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive). I did not mind it since I was thinking that I will be using the MacBook for a long time. I recently found that my battery was not holding the charge and so I scheduled an appointment at the Genius bar at a local Apple store. I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you. I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this? When I challenged him to show where in Applecare this was stated...he pretended to look on the web and turned to a colleague of his for support and all they ended up doing was point me to the description for battery coverage for batteries under Applecare, which is quite vague. Here is my question - I have taken good care of my Macbook. I have seldom used it solely running on battery. I have always had the Macbook plugged in. Is'nt this unusual for my battery to fail this early and not being covered by Applecare?
I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price. The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.

bgrad wrote:
duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive).
In the future, ask about that stuff here first. Mac accessories (such as memory) are often different, but they shouldn't be any more money than the PC versions.
I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you.
It is not that automatic, but not far from it either.
I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this?
It sounds like you just had a loser. Complain about them and go to a different store. If you don't have another store handy, talk to the manager.
I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price.
A spare battery is a good thing to have.
The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.
Just avoid that store in the future. Most places are much better than that.
The real question here, the one that the "genius" didn't ask, is why you have a cycle count > 300. I have a 2006 Macbook, a 2007 Macbook, and one spare battery I bought sometime in 2006. The two batteries I have installed have cycle counts of 245 and 222, respectively. How can your 2008 Macbook have cycle count greater than 300? You should keep an eye on that.

I updated to ios7 and got the set up asst and selected restore from back up.... can't get itunes to do the restore as it wants me to turn off find my iphone, but I can't access anything on my iphone to turn off as I am in ios set up assistant

I updated my iphone 4 to ios7.04 in itunes. In itunes, it appears that all my data/apps/music/etc are on the phone (but I cannot see anything on phone itself except setup screens). I am getting the ios7 setup screen on my iphone. I have selected my language, selected my wifi netowork, enabled location services, and chosen resore from itunes back up. Next screen I get says to connec to itunes, which I did. In itunes, I select restore from backup. I then get a message that I need to disable "find my iphone " "Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone." I cannot go to any settings on my iphone as I cannot get past the connect to iturnes screen! I have also tried not enabling location services and that made no difference. I cannot get to anyplace on my iphone except the ios setup first few screens. I am going crazy, there must be some simple thing I have missed! Any help appreciated!

I found a way to get to my data. So do not need remedy at this time.
fwiw, I changed my ios7.04 setup answer of restore from itunes to new iphone. Eventually that allowed me to set up icloud, then turn off find iphone, restore. Very strange ios update.

Trade-In iPhone 4s - Ripped Off

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