Trade in not listed on my account

I began my GCU membership on November 3rd.  Just after that transaction, I returned to the store and traded in a copy of Madden 15 for the xb1.  The transaction (and points) are not listed on my mybestbuy account.  How can I correct this?

Hi biggquis,
Welcome to the My Best Buy Gamers' Club!  It typically takes 2-5 days for trade-in transactions to post, so it's surprising to hear you haven't seen records of your 11/3 trade yet. As long as the rep assisting you captured your membership info when prompted, then any points earned should have posted to your account automatically.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

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