Trade Up to iPhone 5 FAQ

Get a minimum $150 Best Buy gift card after you trade in a working iPhone 4 or iPhone 4S and use it toward the purchase of an iPhone 5 16GB. Now $149.99 with 2-year agreement. See offer details below
My iPhone 4/4S has a cracked screen, can I still trade it for an iPhone 5?
No, devices with cracked screens contain no value.
My iPhone 4/4S has water damage, can I still trade it in for an iPhone 5?
No, water-damaged devices contain no value.
I would like to trade in a non-iPhone smartphone for the iPhone 5, can I?
You can check the value of your smartphone on our trade-in site and trade in your device at a Best Buy store and use that gift card towards an iPhone 5.
What will be the trade in value of my phone?
We have to see it in store before determining the value. You can get an estimate online
How long is this promotion valid for?
This promotion is valid 6/21/13–6/29/13
Offer details
Terms and conditions apply.
In store only. Excludes T-Mobile. Valid 6/21/13–6/29/13. in store only. Carriers, coverage and products may vary by store. Carrier requirements may include select plan subscriptions, additional data add-ons, credit approval, usage fees and termination fees. Same price new and upgrade unless otherwise noted. See a Mobile Phone Specialist for details. 4G not available in all markets. Not all products are eligible for trade-in. Not available in all locations. Trade-in value may vary. Condition, documentation and accessories may affect value. Device must turn on to be considered working. Cracked screens and water-damaged devices contain no value. Not compatible with other trade-in offers. Payment is by Best Buy gift card. You are responsible for removing any data from your product before providing the product for evaluation. You will be required to agree to the Terms & Conditions. Best Buy reserves the right to refuse any trade-in or limit quantities for any reason. See a Customer Specialist for details. Taxes and any applicable surcharges due at time of purchases. AT&T/Sprint/Verizon Wireless iPhone 5 16GB (6699308, 6699371, 6738529, 6738547, 6738229, 6738247): $699.99 - $500 Activation Savings = $199.99 - $50 Instant Savings = $149.99 + Tax - $149.99 iPhone Trade-In Gift Card = Tax. No rainchecks.
™ and © 2013 Apple Inc. All rights reserved. Apple and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
Jesus|Senior Social Media Specialist | Best Buy® Corporate
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Similar Messages

  • Does my current plan have to be eligible for upgrade in order to partake in the trade-in for iPhone 6 promotion?

    After reading the FAQ of the iPhone trade-in promotion, I am still unsure if my iPhone 5s has to be eligible for upgrade before trading in for the $300 gift card. Can someone please help me out?

        It's important to know the terms of the promotion rossmurtle3, I'm here to help. Your iPhone is eligible for the trade in promotion value as long as it's in good condition, meaning no damage. However, to receive the discount on the iPhone and pay by signing a new 2 year agreement, your line needs to be eligible for an upgrade. You can check the date by calling #UPG. If not eligible, you can still trade in your iPhone 5S for the promotional value and apply it to retail value of the iPhone 6. Here's more info http://vz.to/1peg7TS.
    AdaS_VZW
    Follow us on Twitter at @VZWSupport 

  • I had to trade in my iPhone for an android, I did not unencrypted the back up on iTunes, i no longer have access to the phone, is there a way to get to my data?

    I had to trade in my iPhone for an android, I did not unencrypted the back up on iTunes, i no longer have access to the phone, is there a way to get to my data?

    The difficulty is you have to unencrypt during the restore process, which you cannot do with an Android device.
    See: http://support.apple.com/kb/HT4946

  • Can you trade-in your iPhone 4s to iPhone 6 if you aren't elgible to upgrade?

    I was wondering if I would be able to trade-in my iPhone 4s for the iPhone 6? My upgrade isn't until December 2015, so is there anyway to upgrade before then?
    Thanks,
    Joseph

        Joseph_Hyatt, no need to wonder! We would love to see you with a new iPhone 6! I apologize that we're unable to change your upgrade date. However, you can verify if you're eligible to Edge up online at My Verizon http://bit.ly/xB4iTc
    LasinaH_VZW
    Follow us on Twitter @VZWSupport

  • Old iPhone trade in for iPhone 6?

    How do I go about the free iPhone 6 with old iPhone trade in? Do I do this in stores? Do I trade in my old one before I preorder? Do I wait until they are available in stores? Can anyone explain this whole process to me?

        Thanks so much for asking! We knew this would be a hot topic. Don't trade in your phone before you get a new phone. We don't want you to be phoneless.
    You can accomplish with with pre-orders as well as upgrading in the stores.
    Beginning on 9/12, for a limited time, customers can trade-in an iPhone 4, 4s, 5, 5c, and 5s from any carrier with the purchase of a new iPhone 6 or iPhone 6 Plus and receive a $200 gift card (iPhone 4, 4s, 5, 5c) or $300 (iPhone 5s).
    This can be done at the store or you can submit for the device trade in online at http://vz.to/17tYyaN.
    It is imperative that you disable Find My iPhone http://vz.to/1wwKZbR prior to trading the phone in to us to ensure that you get the proper trade in amount.
    The trade-in Apple iPhone must be in good working condition based on Verizon Device Recycling Program requirements:
      • Phone can turn on and off.
      • LCD screen is free of cracks and functioning correctly.
      • Phone and connecting ports are free of visible corrosion and water damage.
      • Battery is present.
      • Phone and charging port are free of cracks and dents, and are not missing any pieces or chunks (not including cords or accessories).
      • For iPhones running iOS 7 or higher, the Find My iPhone feature must be deactivated (turned off) before iPhone is traded in. -Tamara

  • Is it true that I can trade in my iPhone 4s (with an upgrade available) for a $200 gift card to put toward the 6? If so, I used my upgrade and paid $130 yesterday and ordered a 5s. Can I send it back once it comes in the mail and get my money and upgrade

    Is it true that I can trade in my iPhone 4s (with an upgrade available) for a $200 gift card to put toward the 6? If so, I used my upgrade and paid $130 yesterday and ordered a 5s. Can I send it back once it comes in the mail and get my money and upgrade back?

    That's correct kayraypole! For our upgrade eligible customers, we have a deal that you can trade in any iPhone for a $200 Verizon Wireless gift card. Here's a link so you can check it out, www.trade-in.vzw.com. If you already upgraded & you are within 14 days of purchase then you can return the 5s, restocking fee may be applicable, and take advantage of this promo. How awesome is that!
    Thank you...
    ArnettH_VZW
    Follow us on Twitter @VZWSupport

  • Will Apple let me trade in my Iphone 3GS and let me pay extra for a Iphone 4S

    Will Apple let me trade in my Iphone 3GS and let me pay extra for a Iphone 4S

    As the others have said, Apple does not take trade-ins. In a few countries, however, Apple does work with a company who will give you some return on an existing device; for the US, see:
    http://www.apple.com/recycling/gift-card/
    Similar programs are available in a few other countries, and some dealers may have their own trade-in programs. But you most probably can get more for your iPhone 3GS if you sell it yourself.
    Regards.

  • Will apple offer a trade for black iphone 4 for White?

    Just wanted to know if Apple will let you trade a black Iphone 4 for the White? I bought it 2 days ago and I'm hoping they will let you trade as it is within the 14 days of purchase. Any news will help.

    AT&T's trial period policy says you can swap it within the 14 days for another device (I think they let you do that once), so you may be able to swap it for a white one.  Only way to know is call AT&T or go into one of their stores - since you upgraded through them, I don't think Apple will swap it, but AT&T might.

  • Can you trade your old iphone in at a apple retail store

    can you trade your old iphone in at a apple retail store

    Sorry, no.
    This is all Apple offers:
    http://www.apple.com/recycling/
    Not truly a "trade-in" program. Sell the phone yourself on eBay.

  • IPhone FAQ

    There are a lot of questions being asked about the iPhone.  These are the most frequently asked.  We hope they help you in your research of this nifty product.
    Is a contract required to purchase an iPhone?
    At this time, a two-year contract with AT&T is required to purchase an iPhone and activate its features. 
    Can I use my iPhone in another country?
    Absolutely!  AT&T offers international calling plans for customers travelling abroad.  For those customers who will be using the iPhone in a native country other than the U.S., it is recommended to purchase the iPhone in your country as the service contract will likely be less expensive than an international calling plan from the U.S.
    What are the upgrade and plan costs associated with the iPhone?
    Current pricing for the iPhone can be found here. Remember that these prices require a new line of service and new two year contract.  Early upgrade pricing is higher and dependent upon eligibility.  You may find AT&T service contract information at AT&T’s site here.
    Can I use the iPhone with my current service provider that is not AT&T?
    Unfortunately, no.  Apple has an exclusive contract with AT&T for iPhone service.  The iPhone cannot be activated for any other provider at this time.
    Can I use my old SIM card with the iPhone?
    Yes! Apple includes a tool for ejecting the SIM card with the iPhone 3G.
    Can I add additional memory to the 8 GB iPhone if I need more storage?
    If you think that you will need more storage than 8 GB, you should purchase the 16 or 32 GB model.  There is not a way to add additional storage to the iPhone.
    Can I trade in my old iPhone for the latest model?
    While you may be eligible for an upgrade, your old iPhone will remain yours and cannot be traded in.  Your upgrade is the purchase of a new product.  You may certainly pass along your old iPhone to a friend or visit BestBuyTradeIn.com where you may be able to trade your gently used iPhone for a Best Buy® Gift Card!
    How can I pay for the iPhone?
    As with any other purchase at Best Buy®, you may use your Best Buy® Card, Reward Zone MasterCard, Visa, American Express, Discover, cash, check, or Best Buy® Gift Card.
    Does the iPhone have a camera?
    The iPhone does have a camera, but it does not feature zoom and cannot record video.  Photos can be shared via email, but not through texting.
    Message Edited by John-BBY on 06-10-2009 09:25 AM
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

    Dear Verizon,
    This is a direct quote from 2 days ago made by O***a (Verizon rep) in response to my instant message question.
    "You will be able to use the early upgrade for the device.  The cost will be $199.99+tax for the 16GB IPhone 4 and $299.99+tax for the 32GB IPhone 4."
    If there was no i phone, annual upgrades would be honored on any other phone next week. I really don't see why disallowing annual upgrades, then allowing them, then disallowing them for the i phone is even ethical. It's either a policy that you have or it isn't. If you expect customers to stick to their contracts (like they should) then you should stick by anything you put in it.  If it's not in the contract, then that's a different story. Do you just offer an annual upgrade for primary lines out of the goodness of your heart? Or is it actually written somewhere in print? I've never even heard of it until these forums and then your FAQ's. But if it does exist, then how is snatching it right now any different than snatching NE2 tomorrow? How would all you NE2 people that have been waiting patiently for a thousand years feel then? Please explain it to all of us if we are wrong.
    I do know that all of the policies you had in place pre-i phone announecement should remain unchanged until customers sign a new contract.  You can then change them to whatever you want and customers can decide to re-sign or not.
    Your life and everybody's life would have been easier if you guys would just have "business as usual".
    Sincerely,
    A. Customer

  • HT4993 How can you trade a damaged iPhone 4s ?

    I have an iPhone 4s , a guy tried to smash it so it fell. Now the whole front of the iPhone is damged. I asked my teacher and he said that he tarated his daughters iPhone 4s for another one , and they did. I'm wondering if I can exchange mine for another iPhone or an iPod touch.

    Your teacher was dead wrong. Apple does not do trade ins.

  • How can i get to trade in my iphone for credit towards a new phone

    My friend ha went to an apple store and traded her phone in and received credit towards a new phone. She had an iPhone 4S and upgraded to and iphone 5 color.
    I woul like to do the same and I'm wondering if i need to make a reservation. I'm going t the apple store tomorrow and i dont know the steps of how to do this. I have an iphone 4 and would like to trade my phone in for credit towards a new phone.

    Call Gazelle.com tonight first.  You might get more selling it to a person looking for an older model than just getting "recycling credit".

  • I want to trade in my iPhone 4 for the 200$ towards the iPhone 6 but I need help first

    Does the promotion end the 30th?
    Also how long will it take at most to receive my gift card after sending the phone because I don't have another phone to use until then? Lat question, I looked at the trade in values on the Verizon site and I have the iPhone 4 16GB A1332 and that is on there for every other carrier except Verizon so does that mean I can't trade it in?

        Travis,
    Great questions. The promotion is set to expire on September 30. As long as you start the process and receive a confirmation code you are set. You can then order the phone and then activate the new phone. Once you have received the new phone you have until December 1, 2014 to return the phone. Once the phone has been processed in the Recycling Program you will receive the gift card in 4-6 weeks. You will be able to trade your device in with any carrier.
    RobinD_VZW
    Follow us on twitter @VZWSupport

  • IPhone 4 trade-in for iPhone 4S???

    Will Verizon be cool enough to allow customers who recently purchased an iPhone 4 to trade-in for a iPhone 4S, like AT&T did in June???
    Check out the link:
    http://techcrunch.com/2010/06/10/buy-an-iphone-3gs-in-the-last-month-or-so-you-might-not-be-totally-boned-update-confirmed/

    I would say be very careful about an upgrade. I followed precisely the instructions of returning my Pantech to receive a promotion upgrade credit for an Iphone 4.  Then  within the 14 days the Iphone 4 was dropping every call I made and so I phoned customer service and was told how to return the phone. They also suggested I wait to get the Iphone 4s and this could be done yada yada yada.  I followed their instruction to a "T" . I then found out the person didn't know what they were talking about and that the Pantech was donated and that even though I used a Fed Ex return slip that was included with the Iphone that I may end up having to pay for that Iphone because as the customer service rep said how would they know if I had not packed rocks in the box and they may not be able to locate the phone.  Even though I have confirmed with Fed Ex by the tracking number the phone was returned and received by them.  I did however during that phone call decide to record the entire conversation and have on a recorder him saying that the first customer service rep that instructed me on how to return them was incorrect not that - it will help me.  So waiting to see what is going to happen.  I would say do exactly what the MP- Ranger suggested -  Still waiting for my Iphone - waiting to see what happens this next week and if not writing the President certified and sending a copy of the tape. My suggestion is for them to make sure the service reps know what they are telling the customers is accurate - I am very dis-satisfied and have had Verizon for about 13 years. Don't assume the customer service people know what should be done - they don't I am proof of that!  Good Luck! 

  • Do i need to have an upgrade available to trade in my iPhone 5s for a 6

    do I need to have an upgrade available to get the iPhone 6 if I trade in my 5s?

        Great question, ajt3917! You would need to be eligible for an upgrade in order to take advantage of the promotion. If you are not eligible, you can appraise your device at vzw.com/trade in and purchase the iPhone 6 at full retail cost. You will then be able to apply the gift card towards your bill to help off set the charge.
    Let us know if you have questions,
    Thank you,
    LenaA_VZW
    Follow us on Twitter @VZWSupport

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