Tradein issue at store 1535

Hi best buy corporate representative,
I wanted to trade in my tablet at store 1535, Jersey city, NJ and the assistant denied saying that the tablet was not in the system. I am aware about the conditions - tablet working, no cracks and not e-reader - and mine passed through all except for it not being in the trade in system. So, I asked to speak to a manager - Mr.Chayanne. He told me that if it is not in the system, he wont be able to do. I had seen other people having problems, I opened this forum and directed him to similar questions/scenarios which were also answered by BBY social media specialist, and stressed about ANY working tablet even if not in trade-in system. He read it and still stood by his decision. I asked if he would oblige on recieving an email/phone call from one of the specialists here. He said "I am going to say the same thing to them and such tradeins not possible in my store".
I just dont know, if this makes any sense. If I am right, could one of you specialists or administrator kindly call/educate him.
Thanks
Solved!
Go to Solution.

Hello kumtha,
I’ve had my eye on getting a new tablet recently, especially now with the Kindle Fire HD trade in offer we are providing. There’s a lot of anticipation for this release, so our promotion couldn’t come at better time for those looking to upgrade and get their hands on a new device at the best price possible. I’m disappointed to hear that you were denied the opportunity though, especially after producing it one of our forum posts and showing it to a member of management. I’m sorry for any frustration this may have caused.
As long as your tablet meets the minimum requirements of the promotion, your tablet should qualify for this promotion. Those minimum requirements are:
-          The device must be able to power on
-          Must have a valid serial number
-          Cannot have a cracked screen
-          Cannot have any liquid damage
-          The device cannot be a Barnes & Noble Nook or other eReader
Please know that I’ve already reached out to local leadership at our Jersey City store and provided them with the necessary information about this promotion. As long as your tablet meets the requirements above and you visit the store prior to 10/11/2014, you shouldn’t have any future problems participating in the promo. If you do though, please don’t hesitate to let me know, and I’ll be glad to help.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
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