Transaction failed: Cannot send mail due to possible abuse

For the past two days, I have not been able to send mail from one of my Verizon.net sub-accounts using Mozilla Thunderbird. However I can send mail from the Verizon Yahoo webmail website.
I get this error message:
An error occurred while sending mail. Transaction failed: Cannot send mail due to possible abuse; please visit http://postmaster.yahoo.com/abuse_smtp.html for more information.
And when I click on "OK" in the message box, this second error message pops up:
Sending of message failed. The message could not be sent because the connection to SMTP server outgoing.yahoo.verizon.net was lost in the middle of the transaction. Try again or contact your network administrator.
When I go to http://postmaster.yahoo.com/abuse_smtp.html, there is just a generic Yahoo help page, with nothing specific about this problem.

The possible abuse is likely a 24 hour hold for accounts suspected of sending Spam. Are you still having issues? Also what ports do you have the incoming/outgoing server set to?
Anthony_VZ
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"Cannot send message due to possible abuse"

This error has resurfaced after a month of plague. I now cannot send any emails from Thunderbird, but can receive. I can send webmail via Yahoo which is NOT what I want. Obvioulsy my email address has got caught up in some wretched spammer and BT are blocking it. Googling the above reveals it is a common problem. Last time I changed my IP address but this did not cure it. Ideas most welcome.

AllanQuatermain wrote:
Yes, I'm getting this as well. Anyone know what gives here please? Mod comment would be appreciated. Thanks.
"An error occurred while sending mail. The mail server responded: Transaction failed : Cannot send message due to possible abuse; please visit for more information. Please check the message and try again."
It is almost certainly a server issue of some form affecting some users. I expect the message is being received due to a strange condition being interpreted poorly by the system.
It will have nothing to do with Classic or Enhanced webmail or anything to do with that, because that does effectively use a different method - also because it has "just" happened with users doing nothing different, that negates anything to do with it.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

554 Transaction failed : Cannot send message due t...

Hello there
Had a problem with the above about a month ago and had remote techies on m y PC for several hours over two days trying to fix it. They said it was my PC but in the end it was a yahoo server problem. It's happened again! However, this time I can receive and send emails but not more than one recipient whereas last time I couldn't send at all.
I don't have the time or energy to do it all again but, because I work from home, not being able to send emails to several recipients at the same time is a right pain.
Does anyone from BT/Yahoo know how to fix this without by wasting a whole day with a techie?
Hoping someone can help.
Many thanks

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
Its possible one of the forum members may be able to help you.
Please look at this thread http://community.bt.com/t5/Other-BB-Queries/Error-code-when-sending-Cannot-send-message-due-to-possi...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Re: "Cannot send message due to possible abuse"

Hi All,
I got this message last night when trying to send email through BTYahoo. I contacted BT online chat, they were useless and kept saying BT aren't blocking you. Problem is still there tonight. How do I get this solved please.

Have you done a forum search, its quit a common problem?
http://community.bt.com/t5/forums/searchpage/tab/message?filter=labels&q=Cannot+send+message+due+to+...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Error code when sending: Cannot send message due t...

Hi,
I'm suddenly unable to send emails via Thunderbird. I've not had any problems before; not been doing anything unusual, like sending 200+ emails on the same day; have scanned my PC for trouble (none detected); visited the web address in the message and could see that other ppl have sometimes had the same problem, but no one seems to hear back from yahoo when they try to get resoloution, so I thought I would try here. Can anyone help? The exact message is: An error occurred while sending mail. The mail server responded: Transaction failed : Cannot send message due to possible abuse; please visit http://postmaster.yahoo.com/abuse_smtp.html for more information. Please check the message and try again.

I use Thunderbird and I have just tried sending a test e-mail, no problem at all. Are you using the right server.
See Thunderbird setup
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Cannot send message due to abuse; Error 554

I have been trying to send out emails for 2 days to my church family about a sick member, and I keep getting this message: An unknown error has occurred. Subject 'Urgent Prayer Request!', Account: 'Carolyn Sockwell', Server: 'smtp.att.yahoo.com', Protocol: SMTP, Server Response: '554 Transaction failed : Cannot send message due to possible abuse; please visit http://postmaster.yahoo.com/abuse_smtp.html for more information', Port: 465, Secure(SSL): Yes, Server Error: 554, Error Number: 0x800CCC6F This is really irritating and has never happened to me in the past. I notified YAHOO and have not heard back. I have been with Bellsouth for years--is it time to get a new provider? How can I get this to stop happening? I send out a devotional to all of my church members each day, too.

same problem. some spam went out from (ostensibly) my account to a few people - I reported it and now I can't send email. BUT there's NO WAY to give yahoo the headers of the spam so they can trace it. They really don't care.And it's not clear if att.com has anything to do with yahoo, so I spent lots of time filling out att.com contact forms only to be told they have nothing to do with this - so why are all the 'conatact us' links to att. How do I get yahoo??????I need to send this spam so they can find out where it's coming and i need to send email!!!

Still cannot send Mail (SMTP connection failed) post update.

PLEASE HELP!.......Post Maverick (and 10.9.1) I cannot send mail from my macbook pro. The message is "The SMTP connection to server "smtp.o2.co.uk" failed" I have trawled the many discussions about mail issues but most address mail inbox functionality and not sending. I have tried the OS X troubleshooting guide, rebuilt my mailboxes and created new accounts, all without success. All four of my o2 mail accounts are affected. Has anyone managed to resolve this issue? Would appreciate any suggestions

Ongoing issue for many people ... still not resolved until Apple fixes the SSL authentication in Mavericks:
https://discussions.apple.com/thread/5470289?start=45&tstart=0

TS1702 cannot send Mail   The connection to the outgoing server failed. Additional Outgoing Mail Servers can be configured in Settings Mail, COntacts, Calendars

Cannot send outgoing messages from my IPhone. Receive the following message:
               Cannot Send Mail
               The connection to the outgoing server"[email protected]" failed. Additional OUtgoign Mail Servers can be configured in Settings> Mail, Contacts,                Calendar

See here for troubleshooting the SMTP settings (outgoing mail server on your carrier's servers)
http://www.apple.com/uk/support/iphone/mail/
Often removing a mail service from iPhone and resetting works

TS1398 My iPad cannot send mail - the connection to the outgoing server failed

My iPad cannot send mail - the connection to the outgoing server failed.

Go to the email settings, and re-enter your Outgoing Server username and password.
Have you changed that recently, perhaps on the Incoming Server but not on the Outgoing server?

Through alert Cannot send mail (system failed)

hi,
i am trying to send a mail based on a event alert.while the event alert runs i am getting the error .
APP-ALR-04102: Internal SQL error occurred. (ROUTINE=alssmn_wf_jmailer) (FILE=alr/lib/alssmn.c) (LINE=1462)
APP-ALR-04131: Cannot send mail (system failed) (ROUTINE=alssmn_wf_jmailer) (FILE=alr/lib/alssmn.c) (LINE=1513)
APP-ALR-04124: Oracle Alert was unable to deliver your message (ROUTINE=alssmn_email) (FILE=alr/lib/alssmn.c) (LINE=377)
To: [email protected] (ROUTINE=alssmn_email) (FILE=alr/lib/alssmn.c) (LINE=379)
Subject: Alert Test in vision (ROUTINE=alssmn_email) (FILE=alr/lib/alssmn.c) (LINE=381)
anybody can help me where i am missing..
regards,
kumar

Bump... Bueller?

Since upgrade to iOS 7 Email error on over 100KB emails "Cannot Send Mail The message was rejected by the server because it is too large." Connecting to Exchange via Activesync

Hi,
Following the upgrade to iOS 7.0.3 on all our iPhone and iPad devices, it has been identified that when sending emails around 100KB in size and over an error message appears on the device stating “Cannot Send Mail The message was rejected by the server because it is too large.” See error message below. The send/receive limit is over 10MB so this is not the issue.
We are in an Exchange Environment using Microsoft Activesync. This issue is not evident in iOS 6. This has been tested on an iPhone 3GS running version iOS 6.1.3. We have been unable to repeat the issues seen on iOS 7 on the older OS. It is not possible to roll back to the older operating system as Apple are no longer signing the software.
We use Microsoft Active Sync to connect to our Exchange servers through a TMG. The issue is very inconsistent, some identical emails go through, some fail. This is not an issue with the send/receive limit as this is over 10MB. The error message when it fails on the TMG is Status: 413 Request Entity Too Large, which we believe is from IIS on the CAS server.
Does anyone have any suggest course of actions to take?
Many Thanks

This resolution have to attend at the server not with the ios device. My employer's mail administrator reject me to correct it from the server. As his concern is, if ither ios devices works why don't mine? So I am helpless than changing my iphone. It works fine for early versions of ios and with androids. And also one of my friends iphone4 with ios 7 (similar as mine) works too. So I guess it's something wrong with my iPhones settings. But basic question I cannot understand is it works in my phone before this ios7 upgrading. And currently working with my yahoo account too. Favourable reply expected.

Cannot send mail from iPhone using Godaddy account/email

Was working perfectly until recently. Incoming mail still ok.
Now get error message when sending mail "Cannot Send Mail - The connection to the outgoing server "smtpout.secureserver.net" failed.
Have tried various fixes including using cwmx.com server, other ports and SSL on and off but no luck.
Have spoken to Godaddy support but they can't help as say must be local issue with iPhone.
Is GoDaddyGuy out there?

SizzyB and Joe,
I've read over your posts and see that you've both tried a few different troubleshooting steps with our support. The next step would be removing the whole email address from your iPhone and setting it back up. When you set up the email address, you should use the step by step walk through instructions available at http://help.godaddy.com/article/3423.
SizzyB, please note that cwmx.com is an AT&T specific server. Your UK provider might list a comparable SMTP server as a default or you might need to contact them to get their settings.
Joe, I would also like to note that you would specifically need to have our Unlimited email plan to utilize the IMAP service feature.
If either of you have further issues, please post the full details (including any errors messages you receive) and we'll continue to work on a solution.

Cannot send mail & Connection error after 2.0

Hey guys,
I'm running 2.0 on an 8GB 2G iPhone. After updating to 2.0 in the mail app im getting two errors. The first one is "Connection to outgoing server "smtp.comcast.net" failed" and the second (when I'm trying to send mail) is "Cannot send mail. The sender address was invalid".
For the first error, I remember this being a problem when I first got the phone in January, but I cannot for the life of me remember what I changed in the settings so that it would work.
The second error is new with 2.0.
Any info or suggestions are greatly appreciated
Cheers

I am having the exact same problem. Can't send any emails. Get the message "Can't send mail. Recipient address invalid" or something like that. I have reviewed all the troubleshooting information. This did not happen until I upgraded to 2.0. I am using Edge with a pop account on an original iphone. Any help would be appreciated!!

Cannot send mail to hotmail by webmail.

Out Mail server cannot send mail to hotmail by webmail(Sun Java System Messenger Express),but I can send mail to hotmail by microsoft outlook express.
I want to know why ?
Thanks!
(1) # ./imsimta version
Sun Java(tm) System Messaging Server 6.1 HotFix 0.11 (built Jan 28 2005)
libimta.so 6.1 HotFix 0.11 (built 16:16:35, Jan 28 2005)
SunOS jt-dns2 5.9 Generic_118558-08 sun4u sparc SUNW,Sun-Fire-280R
(2) mail.log_current by webmail:
11-Jan-2008 16:02:01.02 tcp_intranet tcp_local E 1 [email protected]
rfc822;[email protected] [email protected] lanps.com.cn ([127.0.0.1])
11-Jan-2008 16:02:03.01 tcp_local process E 1
rfc822;[email protected] [email protected] tcp-
daemon.mail1.lanps.com.cn
11-Jan-2008 16:02:03.01 tcp_local D 1 [email protected]
rfc822;[email protected] [email protected] mx1.hotmail.com dns;mx1.hotmail.com
(TCP|10.200.15.70|57281|65.54.245.8|25) smtp;250 [email protected]
11-Jan-2008 16:02:03.40 process ims-ms E 4
rfc822;[email protected] admin@ims-ms-daemon process-
daemon.mail1.lanps.com.cn
11-Jan-2008 16:02:03.40 process D 4
rfc822;[email protected] [email protected]
11-Jan-2008 16:02:03.60 ims-ms D 4
rfc822;[email protected] admin@ims-ms-daemon
(3) mail.log_current by outlook express:
11-Jan-2008 15:59:18.31 tcp_auth tcp_local EA 2 [email protected]
rfc822;[email protected] [email protected] CIT-BS1 ([10.0.33.58])
11-Jan-2008 15:59:18.46 tcp_local J 0 [email protected]
rfc822; [email protected] CIT-BS1 ([10.0.33.58]) 550 5.7.1 Relaying not allowed:
[email protected]
11-Jan-2008 15:59:19.83 tcp_local D 2 [email protected]
rfc822;[email protected] [email protected] mx4.hotmail.com dns;mx4.hotmail.com
(TCP|10.200.15.70|57277|65.54.244.104|25) smtp;250 [email protected]
Edited by: summer_ on Jan 11, 2008 12:36 AM
Edited by: summer_ on Jan 11, 2008 12:37 AM
(4) # ./configutil -o service.http.smtphost
# ./configutil -o service.http.smtphost
Edited by: summer_ on Jan 11, 2008 12:39 AM
Edited by: summer_ on Jan 11, 2008 12:51 AM

summer_ wrote:
We have a F5 Link Controller to test ,so I built a new SUN ONE test system.If this is a new installation then the problem could be anywhere, your installation/configuration and even this "F5 Link Controller" (whatever that is).
There are no error message to "[email protected]"
Well according to your logs an email message was delivered to the admin account.
hotmail did not get the mail.Log a support case (assuming you have a support contract). There is simply too many possible causes of your problem and the logs you provided contradict everything else you have said.
Regards,
Shane.

IPad receives mail just fine, but cannot send mail

I am using a POP3 server with shaw (the server for both incoming and outgoing mail is shawmail.vc.shawcable.net) and, as stated in the title, my iPad will not send any mail. It refuses to interact with the SMTP server. It says "Cannot Send Mail The connection to the outgoing server "shawmail.vc.shawcable.net" failed. Additional Outgoing Mail Servers can be configured in Settings > Mail, Contacts Calendars."
I have already tried everything that I have found already suggested on these forums and others, including inputting both a username and password for the SMTP server, changing the port to 25, and restarting my iPad after each of these changes. All of the settings on the iPad match those on my mail program perfectly (which works without a hitch, and has been for some time now.) I am connected by Wi-Fi to my home network, the exact same router I use to get my mail on my personal computer.
One other detail: whenever I change the settings for the SMTP server in Settings > Mail, Contacts, Calendars, it says that the SMTP server does not support password verification, which is just plain untrue. What is wrong with my iPad?

What did your email provider, Shaw, say or suggest about settings needed for the iPad?

Transaction failed: Cannot send mail due to possible abuse

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