Transaction for services SAP CRM

HI Experts,
Please provide the document related to Services .
wat are the different types of services.
Regards
Prajith P

Hi,
As per my understanding, you a looking for a document which will provide you with the list of Transactions.
Have a look at the document below:
[SAP CRM Transaction Codes|http://sapbytes.wordpress.com/2008/12/23/crm-tables-and-transaction-codes/]
Also, for a detailed Service Processes associated with SAP Service you can have a look at the following:
[ Service With SAP CRM|http://findpdf.net/pdf-viewer/Service-with-SAP-CRM.html]
Hope this will help.
Thanks,
Samantak.

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Hi,
I created copy copy control settings for transactions for service ticket.initially i created service ticket and saved the document.after that i clicked on follow up button and i am trying to selct transactions.but i am not able to see any transactions in drop down list for creating floow up transactions.
i am able to see in gui but i am not able to see in ic
Thanks & Regards
Kishore Kumar

You need to do also this:
1. Activate Copying Control of Activities
CRM - Transactions - Settings for Activities - Activate Copying Control of Activities
This will cause that only transactions defined in your Business Transaction Profile are visible in dropdown list.
and...
2. Define Copying Control of Transaction Types
CRM - Transactions - Basic Settings - Copying Control of Transaction Types - Define Copying Control of Transaction Types
Here select Source Transaction and choose Target Transaction.
Save and it's done.
Edited by: drabas on Apr 7, 2010 5:58 PM

How to configure follow up transactions for service order

Dear All,
I want to configure follow up transactions for service order as I already there is follow up transaction
For Service order below are follow up transactions
Service confirmation
Warranty claim
complaints
Task
If I want to add customized one then how to add ?? as I am not able to find out configure in IMG
kapil

Have you already customized Copy Control for your Service Order? If you want to add other transaction types the setting is necessary.
The customizing path is shown as below.
SPRO
-> CRM
-> Transactions
    -> Basic Settings
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Regards,
Web

No user defined for service /sap/bc/contentserver

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Transaction : OAAD
While i am up loading photo Business Obeject : PRELI
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Transaction code: SICF
Here you activate the Content Server Interface.
First you need to create a user profile with sufficient authorisations to carry out the processes which are done by the system in the background.
Double-click on content server in the left hand tree structure. You can find it under default_host --> sap --> bc --> content server
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Dear Gurus,
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Hello Gurus,
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thansk,
AP.

Hi AP,
Reservations can happen in ECC by gATP.
Scenario is below for reservations..
When you create a service order a KB (Consignment Fill Up) order will be created in backend and it will perform gATP check, Reservation can happen.
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Hope this helps.
Thanks,
Bala.

How to add tab on transaction crmd_order in sap crm

Hi all,
I want to add a tab on transaction crmd_order .on this tab I hav to put some fields and pushbuttons.When I click on this button then data will save on the external system .i.e. I hav to call third party system through this button and also we hav to retrieve that data from ext. sys.Plz tell me any enhancement method to enhance this transaction.I didn't find any user exit for this transaction.I can add fields or buttons on this transaction using EEWB but don't know how to call ext. sys.
Plz help me out.
Rewards will be given for good answer.
Regards,
Hemlata

Hi,
My solution is straight and simple and has following steps:
1. create a screen that you want to see in teh new tab. write code behind it.
2. Now the screen that you have created can be called into a new tab in CRMD_ORDER by using a BADI:
CRM_CUSTOMER_H_BADI~SET_SCREEN:
In this badi, you pass teh prgram name and the screen number.
Reward with points in case helpful
Sharif.

Basic Functions for Industries - SAP CRM for Industries - SAP Library

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Shankarappa H L wrote:
Please share about partner management functionality.
I have written to our expert to point you to public sources of information other than the User and Admin guide available on the service marketplace. Thank you.

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I need to use BDT for adding fields on IW31 and i m not able to find the Tcode for the same. Please tell me the TCODE for same; for e.g for Contract account we have CAWM .
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Saket.

Hi Pete ,
thanks for the prompt response,
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It would be great if you could help me with that
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Saket

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Kavita,
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Ravi

Web Services of SAP CRM ABAP 7.0 not show up

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We are testing SAP CRM 7.0.
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to create Service Order in T-cd:sproxy nor T-cd:SE80 Repository Information System>Enterprise Services>Service Definitions.
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The support package versions are as follows:
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Best regards,
F.T.

Hi,
You need to download SWCV "SAP CRM ABAP 7.0" in your CRM system from service market place. Also download PI content for SWCV: "SAP CRM ABAP 7.0" and import them in ESR.
Regards,
Gourav
PS: Similar questions are answered several time on this forum, so please do search before posting.
Edited by: Gourav Khare on Dec 13, 2010 11:56 AM

Transaction for services SAP CRM

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