Transaction is being processed by user - ITSM WebUI

I have integrated the Test Workbench with ITSM Incident Management. SMIN is customized to YMIN for this purpose.
Now I go to stwb_work and report a defect by clicking on "Create" under status. I am able to create a Message as usual.
Now I click on the message and open the same in WebUI, and try to edit it says "Transaction XXXXXXXX is being processed by user.
I tried closing the Test workbench transaction and still it says the same.
SM12 shows a lock entry for "CRMD_ORDERADM_H" and when I delete the entry, I am able to edit. Is there a way to release this lock after I have exited the message in the stwb_work -> Create Message area?
Also if I finally edit the transaction after some time on the WebUi and change the user status, this is not getting reflected in the test workbench "Message Overview"
Could you kindly let me know what could be a possible reason for this?

Hello Ranjih,
As per note 1821038 - Error "Transaction XXXXXXXXXX is being processed by user XXX" when try to edit message in CRM Web UI have you maintained his ?
For first case:
Please add the below entry which will put the document in "Display" mode after clicking "Save" Button.
Call transaction SM30.
Add an entry to table AGS_WORK_CUSTOM with NAME = 'IM_READONLY_AFTER_SAVE' and VALUE = 'X'.
BR,
K.

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VBFA - Sales Ord missing as preceding document
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Sale order currently being proccessed by user

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Cl. User Time Mode Table Lock argument
400 DESPATCH 25.12.2009 E VBAK 4000000082857

Transaction is being processed by user - ITSM WebUI

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