Transaction Monitor u2013 Services Processes into BI
Hello Experts,
I'm wondering if it is possible to get tickets information from Solution Manager and have some statistics in BI.
For instance the average time of ticket resolution, number of tickets per team/person/month, etc, etc
At this moment Iu2019m using the ZNTP transaction in solution manager to access Transaction Monitor u2013 Services Processes.
I would like to install BI Content to have some summary queries about the activity within ZNTP.
I already connected BI to SMP and also replicated metadata, however the data sources available just by the name donu2019t help me much.
Perhaps I should check the content version within solution manager and BI but I don't know how to performe such verifications.
Thanks
using rsa3 in the source system I'm getting the follow error:
The extraction program does not support object 0CRM_SRV_PROCESS_H
Message no. R3009
Diagnosis
The application program for the extraction of data was called up using the invalid InfoSource/invalid InfoObject 0CRM_SRV_PROCESS_H.
System Response
The data extraction is terminated.
Procedure
Check the SAP Support Portal for the appropriate Notes and create a customer message if necessary.
Can you help me?
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In service order Issu:No account assignment found for this service process
Issue:No account assignment found for this service process
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While we created the service order as a fallow up document of the quotation system unable to create the PR. System showing the above error in the service order.
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