Transaction type for interaction record

Hi All,
I created Z transaction for interaction record(transaction type 0010).But on UI instead of Z transaction,standard transaction is coming.Channel for Z transaction is maintained.
All settings given in best practice have been maintained.
Please let me know what can be the issue?
Thanks in Advance..

Hi,
have you assigned your business transaction profile to your business role?
transaction CRMC_UI_PROFILE.
Select your IC-businessrole --> Assign function profile:
Function profile ID = IC_BT
Maintain here your Z-Profile.
Kind regards
Manfred

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Hi Raghavendran,
I am facing the same problem. Other than Appointments,Tasks,Email and Interaction record I cannot create any other Activities.
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We are currently working in crm 7.0 environment.
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when we select followup both in UI and GuI.
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Hi sreenicrm,
Have you configured anything in the "Allowed Channels for transaction types".
If not, it may be worth copying the standard transation type and then setting the values in the above screens.
if you set a values of "interaction Center"(IAC) and "CRM Server"(GUI) then you shoudl see the activity.
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I need the table names for Interaction Record Notes, Description Field, Reason Code & IC Agent. Please assist.

Hi Sunglad,
The header data of the interaction record (incl. description) is saved in table CRMD_ORDERADM_H.
The reason code can be found in table CRMD_SRV_SUBJECT.
The connection between CRMD_ORDERADM_H and the CRMD_SRV_SUBJECT is rather complex:
CRMD_ORDERADM_H --> CRMD_LINK --> CRMD_SRV_OSSET --> CRMD_SRV_SUBJECT
get transaction guid from crmd_orderadm_h.
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select * from crmd_srv_subject where guid_ref is in all guid's found above.
The text can be found in table STXH. I guess you need a function module (READ_TEXT) to
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Cancel button for interaction records ICWC

Hi experts.
I want to add the standard button "CANCEL" for interaction records in ICWC interface. This button is enabled for the resto of transactions but not for the interaction record one. Do you have any idea?
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Hello,
For CRM versions before CRM7.0, the only way to avoid Interaction record creation is to implement BADI
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Hi,
We can make use of the BLOCKING REASONS to realize your requirement.
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Hi Jürgen,
Thanks for you reply.
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hi mahesh,
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Requirements
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Hi
Any body could you pls post me what exactly is the FM for Interaction record creation in CRM?
Thanks

Hi ,
Please refer to this link. Hope it helps.
Create interaction record using BAdi ORDER_SAVE
rgrds,
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HI Thanks for Replies.
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Transaction type for interaction record

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