Transaction type not found while creation of service order/ticket

Dear All,
I had done all basic configuration of CIC but i am not able to create service order and service ticket.
When i trying to create i am not able to find any transaction type but if i want to create follow-up document from CIC screen then i am able to create both the thing. I am not able to find out where is the  problem. can any body help me out.
Thanks & regards
Neeraj

Hi Francis,
Thanks
I am on Interaction Center WebClient 2007.
I have already done the configuration and Transaction type is popping up for selection screen but once i select the transaction type then system automatically canceled the transaction "Transaction Cancelled"
But in the same time if i am trying to created follow-up transaction with reference to previous transaction then i am able to created service ticket/service order.
what could be the problem?
Regards
Neeraj

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         at oracle.tip.adapter.b2b.collaboration.CollaborationManager.setTransactionState(CollaborationManager.java:871)
         ... 7 more
      ]]>

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    Regards,
    Anuj

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    * Hit any key to continue *
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    /dev/sdb2: UUID="9C03-552D" TYPE="vfat" PARTLABEL="EFI system partition" PARTUUID="9bcdb083-82e9-49e6-b03d-fd376585d633"
    /dev/sdb4: UUID="B2161962161928BD" TYPE="ntfs" PARTLABEL="Basic data partition" PARTUUID="6de10de9-3322-486c-8108-bf14f5a7bcb6"
    /dev/sdb5: UUID="bd6b3352-1b79-4c70-a061-21ff87ff0772" TYPE="ext4" PARTLABEL="root" PARTUUID="699115b1-1413-42b3-9fd7-a80a8a51b6fa"
    /dev/sdb6: UUID="e71e6a25-913a-4932-9fc9-81942a5dab2e" TYPE="ext4" PARTLABEL="home" PARTUUID="1fc33e24-4c26-459c-a80a-9440e1f4e683"
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    /dev/loop1: UUID="f07bfb26-3377-487a-a022-efd840614a0d" TYPE="ext4"
    /dev/loop2: UUID="f07bfb26-3377-487a-a022-efd840614a0d" TYPE="ext4"
    /dev/mapper/arch_root-image: UUID="f07bfb26-3377-487a-a022-efd840614a0d" TYPE="ext4"
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    ├─sdb2 /boot/efi
    ├─sdb3
    ├─sdb4
    ├─sdb5 /
    └─sdb6 /home
    sdc
    ├─sdc1
    └─sdc2
    loop0
    loop1
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    loop2
    └─arch_root-image /etc/resolv.conf
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    /boot
    ├── efi
    │ ├── EFI
    │ │ ├── Boot
    │ │ │ └── bootx64.efi
    │ │ ├── Microsoft
    │ │ │ └── Boot
    │ │ │ ├── BCD
    │ │ │ ├── BCD.LOG
    │ │ │ ├── BCD.LOG1
    │ │ │ ├── BCD.LOG2
    │ │ │ ├── bg-BG
    │ │ │ │ ├── bootmgfw.efi.mui
    │ │ │ │ └── bootmgr.efi.mui
    │ │ │ ├── bootmgfw.efi
    │ │ │ ├── bootmgr.efi
    │ │ │ ├── BOOTSTAT.DAT
    │ │ │ ├── boot.stl
    │ │ │ ├── en-US
    │ │ │ │ ├── bootmgfw.efi.mui
    │ │ │ │ ├── bootmgr.efi.mui
    │ │ │ │ └── memtest.efi.mui
    │ │ │ ├── Fonts
    │ │ │ │ ├── {{FONTS REMOVED FOR BREVITY}}
    │ │ │ ├── Resources
    │ │ │ │ ├── bootres.dll
    │ │ │ │ └── en-US
    │ │ │ │ └── bootres.dll.mui
    │ │ ├── refind
    │ │ │ ├── drivers_x64
    │ │ │ │ └── ext4_x64.efi
    │ │ │ ├── icons
    │ │ │ │ ├── {{ICONS REMOVED FOR BREVITY}}
    │ │ │ ├── keys
    │ │ │ │ ├── altlinux.cer
    │ │ │ │ ├── canonical-uefi-ca.der
    │ │ │ │ ├── fedora-ca.cer
    │ │ │ │ ├── openSUSE-UEFI-CA-Certificate.cer
    │ │ │ │ ├── refind.cer
    │ │ │ │ └── SLES-UEFI-CA-Certificate.cer
    │ │ │ ├── refind.conf <=================== http://ix.io/cFy
    │ │ │ └── refind_x64.efi
    │ │ └── tools
    │ ├── initramfs-linux-fallback.img
    │ ├── initramfs-linux.img
    │ └── vmlinuz-linux
    └── refind_linux.conf <===================== http://ix.io/cFw
    49 directories, 190 files
    Excerpt of /boot/efi/EFI/refind/refind.conf
    (full file available here: http://ix.io/cFy)
    menuentry Linux {
    icon EFI/refind/icons/os_arch.icns
    volume "EFI system partition"
    loader /boot/vmlinuz-linux
    initrd /boot/initramfs-linux.img
    options "ro root=UUID=bd6b3352-1b79-4c70-a061-21ff87ff0772"
    cat /boot/refind_linux.conf
    "Boot with standard options" "ro root=UUID=bd6b3352-1b79-4c70-a061-21ff87ff0772 "
    "Boot to single-user mode" "ro root=UUID=bd6b3352-1b79-4c70-a061-21ff87ff0772 single"
    "Boot with minimal options" "ro root=UUID=bd6b3352-1b79-4c70-a061-21ff87ff0772"
    Last edited by dk0r (2014-05-28 01:36:16)

    A couple of things that are important:
    refind_linux.conf should be in the same directory as vmlinuz-linux and the initrd so it should be in /boot/ since that is where your kernel is.
    In your refind.conf stanza you have the line volume "EFI system partition" which tells rEFInd that the loader is in that partition whereas the kernel and initrd files seem to be in /boot/ which is not the EFI System Partition. Hence the volume line needs to specify the filesystem where /boot is which in your case appears to be /dev/sdb5 so the volume line in that case should be volume "root" since root is the filesystem label for sdb5? Note that if you update to rEFInd version 0.8.0 or later then you can use the partuuid value to specify the volume but in the version you are using that token for the volume was not yet implemented.
    In the stanza you quoted there was no terminating } but maybe you just didn't copy it to your post.
    Making these changes may let the system boot to the arch kernel.
    Last edited by mcloaked (2014-05-27 20:21:16)

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