Transaction type popup empty

Hello experts,
I need the suggestion on below.
When I go to IC agent role and I dont find the pop up to select the customer. I directly reached to screen to create service request. If I click on service request I got a pop up to select transaction type but Pop up is also empty. Please suggest.
Thanks Rahul

Hi Rahul,
KBA 1770103 should help to resolve the issue.
Best Regards,
Sigrid

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IM - AA - auc / Transaction Type 116 should be divided in 3 parts

We can link all AA transaction types with Cognos flow except for 3 Cognos flows:
300 Acq. Subsidaries
301 Acq. 3rd party
340 Own construction
Why this Cognos flows can not be assigned to AA transaction types:
ERP process of acquiring new assets is using investment module. This means that all acquisitions for assets are first posted on Investment order (measure) and latter settled to assets (monthly settlement on Asset under construction (AUC) and final settlement on fixed asset in use).
Standard Sap functionality always uses only one type of AA transaction to make this settlement.
In the case of settlement to AUC = 116
In the case of final settlement = 331, 336, 338, 339
(in this case we don't have control which one is used). Since transfer of values between AuC and final asset is not reported to Cognos we don't have any GAP (issue) for this.
This means that every acquiring transfer for assets gets 116 AA TTY. For the Cognos reporting this transaction should be divided in 3 parts:
1. Acq. Subsidaries
2. Acq. 3rd party
3. Own construction
Way to fill the gap :
Enhancement should be developed which should substitute AA TTY 116 with appropriate AA TTY.
This can be based on the type of posting posted to Investment order.
For the Cognos flow 301 Acq. 3rd party:
This posting can be identified in the following way. Vendor invoice was posted on Investment order for a vendor which is not affiliated company (trading partner field empty). When making the order settlement this posting should get 100 AA TTY.
For the Cognos flow 300 Acq. Subsidaries:
This posting can be identified in the following way. Vendor invoice was posted on Investment order for a vendor which is affiliated company (trading partner field filled in the posting). When making the order settlement this posting should get Z10 AA TTY (this TTY has to be created).
For the Cognos flow 340 Own construction:
This posting can be identified in the following way. The posting did not come to the investment order from vendor invoice posting but from the settlement of production order to investment order. When making the order settlement this posting should get 110 AA TTY. Note: it should be checked if there are also other postings (like Goods receipt, Goods receipt for production order�) that can be posted to investment order as part of own construction and how they can be identified. Perhaps we can just make a rule, if the posting did not come from vendor it is in house production.
Thanks for you help.

look forward to answer

CRM Service Transaction Types availability in ECC table CRMC_SRV_BILL_PR

Dear experts
I need to customize ECC IMG object CRM_SRV_BILL_MAP (SPRO -> Integration with Other mySAP.com Components -> Customer Relationship Management -> Settings for Service Processes -> Billing Integration -> Map Transaction Types and Item Categories).
This is to map SAP CRM Service Transactions to SAP ECC Sales Orders for triggering Debit/Credit Memos based on Service Orders. However, the table in which CRM Service Transaction Types are stored is empty (CRMC_SRV_BILL_PR) - how to we get the data in there?
For some reason, we have one client where this info is available, in another one it's not. We are not sure whether this might be a download object, or if customizing on ECC side is required?
Thank you in advance for all helpful replies!
Christian

Hi,
As far as my knowledge goes in this area, i have worked on this in my previous project with R/3 version being 4.7. We have had to manually maintain the configuration in the table that you are reffering to. So you would need to maintain the document type to be created and also assign the item categories acordingly.You will ofcourse need to configure the document types and item categories that are relevant to create a debit/credit memo in R/3. Also, you will need to map the CRM item categories to the R/3 credit/debit item categories.
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How to determine the transaction type?

Hello,
I have a requirement to disable the user when the role string field on the usr form is empty. I set up a post update entity adapter to do that and it works fine.
When I want to enable the user using the Enable button, the above post update entity adapter detects that the role string field is empty and the user is Active, it disables the user right back.
So, I need to set up a pre-update entity adapter that can detect the type of transaction. If the transaction is to Enable the Xellerate User, then I will update the role string to a dummy value (as long as it's not empty) so that the Disable adapter doesn't get fired.
Is this possible to do? Where can I find the transaction type information for a given Object?
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Thanks
This is the information that i got :
java version "1.4.2_07"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_07
Java HotSpot(TM) Client VM (build 1.4.2_07-b05, mixed mode)
from this i could make out that the jvm is client version,, but how do i determine which vendor has provided the jvm .

SRT: Wrong Content-Type and empty HTTP-Body received

Hi All,
I created and activated a web service for data acquisition in BI 7.0. The service has been activated and when do a test service from SICF transaction I get the following error page.
I appreciate any help to resolve this issue.
Thanks,
Jomon
- <soap-env:Envelope xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/">
<soap-env:Header />
- <soap-env:Body>
- <soap-env:Fault>
<faultcode>soap-env:Server</faultcode>
<faultstring xml:lang="en">SRT: Wrong Content-Type and empty HTTP-Body received</faultstring>
- <detail>
- <ns:SystemFault xmlns:ns="http://www.sap.com/webas/710/soap/runtime/abap/fault/system/">
<Host>undefined</Host>
<Component>COREMSG</Component>
- <ChainedException>
<Exception_Name>CX_SOAP_CORE</Exception_Name>
<Exception_Text>SRT: Wrong Content-Type and empty HTTP-Body received</Exception_Text>
</ChainedException>
</ns:SystemFault>
</detail>
</soap-env:Fault>
</soap-env:Body>
</soap-env:Envelope>

good morning,
i am having the same problem, did you find an answer for this? can you update either this message, or reply back at your findings.
we are trying to get a external system to talk with ecc 6.0 thru sap connecter for .net v2.0.1. it worked with sap 4.6c, but not now.
any help is appreciated.
thanks.

Transaction Type for Activities

Hi,
In Web UI, I open an activity and select the option 'More -> Send E-Mail'. A popup opens, asking me to select a transaction type. However, there are no entries in the popup.
I think the data in this popup comes from some customizing setting. Can you tell me which one?
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Rohan.

Hi all,
I just changed the category for the mail activity from '101 Task' to '401 E-mail'.
Now, it is no longer available as a follow-up transaction, however it used to be available when it was still defined as a task.
Any help?
Thx in advance,
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Open follow up transaction type screen automatically after confirm account

Hi Gurus,
I have a transaction type Z010 for interaction record that is copied from standart 0010 transaction type.
I define dependent transaction type SRVO that is service order as a follow up of Z010
My requirement is to open automatically open service order screen after confirming account
As agents must do everything vey quickly while they are on phone, it is needed urgently.
Now they have to open Z010 interction record screen, have to press follow up button, click to clipboard and then can open the scrren of service order.
How can we automatically open service order screen after confirming account??
I will be very pleased if you will help...
Thanks.

Hi Denis, thanks for reply.
I read it and see that interaction record is automatically created. How can it be made, is it a standard customizing?? Our interaction record is created automatically when follow up process-it is service order here- is created. First we confirm customer, then press to Interaction Record at the left hanside, then in this screen we press follow-up button, then click on Activity Clipboard, then service order screen is opened. I want to pass two steps, pressing Interaction Record and pressing follow up record, how can I do this??
Exactly I have to define process type Business Activity for interaction record, I can't give Service Order process type directly to interaction record. Service Order type must be dependent to business activity, is it true?? If there is a way to directly giving service order type as an interaction record type, and making interaction record creation automatically after confirming, my problem is solved as very well.

Transaction type 100 not possible (posting to affiliated company)

Hi All SAP Guru's
I am trying to post asset acquisition through F-90
Asset Dr Transcation Type 100
To, Vendor Cr
while saving the above document i am getting an error Transcation type 100 is not possible (Posting to Affiliated Company)
to explain further my client are using Trading Partner Concept, may be that is the reason document is not getting posted
In Transcation Type I tried to change Post to affiliated Company then system allowing to post the document, but in real sense we should not give post to affiliated company at Transcation Type
can anybody help, is there any alternative to go ahead
Regards
Sreenivasulu
Edited by: sreenivasulu VAS on Feb 26, 2009 1:57 PM

Hi,
When there's a trading partner in the document, you need to use a different transaction type for external acquisition.
Have you tried this? (I've used this one. without chaging document type setting)
150 Acquisition from an affiliated company
Difference from Transaction type 100 is posting type. 150 has a posting type of 'Post to affiliated company' whereas 100 has not.
Check with IMG (T-code: AO73)
Heeseon.

Transaction type ZGC not possible (posting to affiliated company) in ABSO

Hi all,
We have depreciation areas 01, 30, 31, 32 .
dep area 30, 31, 32 inherits the values from 01.
We want to post credit value to dep area 01 after doing the aqusition .
Hence we created a seperate transaction type ZGC ( in aqusitions- Tcode AO73) and limited it to dep areas 01, 30, 31, 32.
Transaction type ZGC is having credit and " do not post to affliated company " radio button is selected.
Now the issue is when we run ABSO to do a credit post in dep area 01 we are getting the below error .
Transaction type ZGC not possible (posting to affiliated company)
Message no. AA390
Diagnosis
For the current document, you specified either implicitly (via the customer/vendor), or explicitly (with a manual entry), that this posting is to an affiliated company. In this case, Asset Accounting requires you to use special transaction types. This enables the system to separately identify such transactions.
Procedure
Check the line items that you have already entered, and the transaction type you entered.
Not sure why it is asking for affliated company .
It will be great if any one help on this why we are getting this issue.

Hi Daya,
Please try to choose Trans.Type 100 in AO73 transaction code and select the radio button Post to affiliated company under Posting type.
Thanks,
Kumar

Transaction type 100 not posible (posting to affiliated company)

Hil
While asset acquistion posting in f-90 ia geting error message "Transaction type 100 not posible (posting to affiliated company)"
can you please give solution for this one

Hi
pl check following settings in spro Img->Financial Accounting-Asset Accouning----Transctions--Acquisitions-Define Transaction Types for Acquisitions-in choose activity window -dbl clk on "Define Transaction Types for Acquisitions"
select transaction type 100--click on details--check posting type. if " Do not post to affiliated company." is selected then choose another transaction type which allows acquisition with option "Post to affiliated company"
regards
Vishwas
Edited by: Vishwas_bapat on Mar 24, 2011 1:24 PM

Transaction type not found while creation of service order/ticket

Dear All,
I had done all basic configuration of CIC but i am not able to create service order and service ticket.
When i trying to create i am not able to find any transaction type but if i want to create follow-up document from CIC screen then i am able to create both the thing. I am not able to find out where is the problem. can any body help me out.
Thanks & regards
Neeraj

Hi Francis,
Thanks
I am on Interaction Center WebClient 2007.
I have already done the configuration and Transaction type is popping up for selection screen but once i select the transaction type then system automatically canceled the transaction "Transaction Cancelled"
But in the same time if i am trying to created follow-up transaction with reference to previous transaction then i am able to created service ticket/service order.
what could be the problem?
Regards
Neeraj

Transaction types are not getting displayed in WUI CRM7.0

Hello Gurus
After upgrading the CRM system from 4.0 to 7.0 we are not able to see the trasaction types for the activity mangment in WUI....i have also assigned the transaction types to the channel CEM Webclient UI
Suggest how to over come this ...
Regards
Sree

Hi sreeram,
go to crm -> transactions -> basic settings -> define transaction types
copy default email cx03 and create new zemail.
assign that zemail to bus2000126 business activity.select the business activity and click on customizing header.assign the category email. click on channel. maintain the channels 1)GUI crm webclient UI, 2)ICW Interaction center webclient.
save the changes.
go to crm -> transactions -> basic settings -> settings for activities -> maintain categories, goals, priorities -> click on assign categories to transaction types.
assign the category email(which you have assigned above) to the transaction type zemail.
even check maintain categories as well
click on maintain categories -> check 401 email assigned to class G email.
Regards
Krishna

Z Transaction Types not showing up at creation in CRM 5.2 WebClient

Hi Experts,
I am using CRM 5.2 with webclient.
I have just created 3 transaction types (BUS2000126 & BUS2000125) copied from standard ones.
I passed all other transactions as Inactive in SPRO.
In GUI everything is OK, I can create each of these transactions properly.
But in WebClient, when I click on "New", the pop-up appears but there is no value in it.
Is there anything I would have forget in my customizing, anything I should do in the BOL???
I 'd appreciate any help and reward with maximum points for any helpful answer,
Thanks,
Aldo

Aldo,
I know for activities (BUS2000126) they must have the correct category assigned in order to show up in the creation list. This is set under Assignment of Business Transactions Categories, and the customizing header data for the category Activity for the transaction you created.
The class CL_CRM_UIU_BT_ACT_CUST_GET controls this logic. There are calls to CRM_BSP_SALES_GET_PROC_TYPE which will retrieve the list of possible transaction types. You can look at the method GET_PROC_TYPES_FOR_SCREEN_KIND in class CL_CRM_UI_BT_ACT_CUST_GET to see this logic.
The class of the category of the activity must correspond to the allow values.
Take care,
Stephen

Problem about creating asset transaction type

I created an asset transaction type with AO76 to deal with the apportionment of asset expenses which was created in the year before yesteryear.But the user demands an account assigned to the transaction type .Then I checked the configuration.It seems t-code AO85 can only realize the relationship between asset classes and accounts.
So what should I do to realize this? Thanks!

or if you still want to achieve it. Go for substitution. make the Gl account the substitutable field and then define a rule saying that, if the transaction type is ' ', then the gl account is ' '
Regards
anantha

Transaction types(PO types) not visible on SRM 7.0 portal

Hi all,
We added transaction types in the SRM 7.0system.But these are not reflecting in the SRM 7.0 portal.
Under Purchasing role ->create Documents -> Purchase order .
Once I click on the purchase order it is giving a table with columns PO type and PO desc.
and showing a message the table does not contain any data.
But SRM consultant added the transaction types(PO types) in the backe nd.
Is there missing configuration steps?
Thanks and regards,
Rajesh

Hello Rajesh,
Few more pointers, if works:
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2. Extended classic scenario is activated.
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Transaction type popup empty

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