Transfer a license from one workstation to another

We purchased some new laptops for certain users, and the old laptops are to be decommissioned. The old laptop for one user has his Acrobat Pro on it. I need to transfer the license from the old system to the new. How may I accomplish this?
Adobe's help site is infuriatingly useless. I understand I need to open a case with them and we can transfer the license, but the hoops the support site makes me jump through never give me such an option.
Any advice is greatly appreciated.
-David

Hey David,
You might need to deactivate or uninstall Acrobat from the old laptop and then install it on the new one.
Also, could you please tell me what OS and Acrobat version you have on the new laptop as you might also need to check Acrobat compatibility with the OS.
Regards,
Anubha

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