Transfer all set prepay plan to new device

I am beyond frustrated - 888-294-6804 phone is absolutely useless. Here I am - bought and activated new device. Want to transfer all set prepay plan (according to My Verizon it already has). I am getting no where and have wasted an hour. On line support chat cut me off (slow typer). Can ANYONE help me? I'm on the verge of deactivating new phone and putting back old one.
I will appreciate any info - is there any phone # that won't give me the run around ?????

Hello eatmorecheese! I can feel your frustration in your post. I'm so sorry you've had issues getting through to a Prepaid representative. In order to reach a Prepaid Department representative, please call 888-294-6804. When prompted, enter your prepaid phone number. Then press 4, 5, 4 and enter the pass code for your account. If you do not know the pass code, enter in four zeros. Then the system will then transfer you to a Prepaid representative.
Thanks!
ChristinaB_VZW
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tt2

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Transfer all set prepay plan to new device

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