Transfer BT Yahoo premium email address

I am looking to transfer from my current BB supplier to BT Broadband. I currently have a Premium BT Yahoo @btinternet/@btopenworld email address that I would like to keep but not have to pay the extra £1.50 a month for.
Is there anything special I need to do to transfer this email? Do I have to do it before or after migrating my broadband.
Also when in my BT Yahoo email account online, I have problems trying to access my account/billing information. I can login to read email but not get any further.
Any ideas?

Hi jayemm,
What Geoff has said is correct.
You can transfer the email address over to your new BT BB account once it becomes active.
Either send an email to the Moderators on the Forum: [email protected] or contact Premium Mail on 0808 100 6778 Option 3 and just tell them that you want to transfer the account that you're currently paying for onto your new BT BB account. They'll transfer it over and stop the Billing for it straight away!
In terms of your Account/Billing information on http://bt.yahoo.com, what exactly is happening?
In order for you to View the Account Info, you should just click on My Account at the top right hand corner of the screen when you first log-in and then click on the "My Account & Billing tab at the top of the screen. Once you click this, it should ask for your password again, but you should see the info you want then. Perhaps this isn't available to you becuae your not a BT BB customer yet?
Let me know?
Cheers
Conz81
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
Cheers
Conz81

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I have recently left BT Broadband. As of now, my phone line is still with BT - it switches next week. I want to keep my btinternet email address - simple, you'd think. I know about Premium mail and am happy to pay £1.54 a month for it. BUT... Will the site sign me up? It will not. I get 'problems with the account', 'page not found' etc. etc. The help pages send me all round the houses. Can some kind soul let me know if the problem is with the service, or with me, and who to contact. I really do not want to lose this address (although I know I have 90 days grace).
Solved!
Go to Solution.

Here is some help from a forum member.
Moving from BT e-mail to Premium Mail - by forum member alcook101
Following moving from BT Broadband to another supplier I wanted to keep my btinternet email addresss.
Having just wasted a lot of time trying to get this sorted out, this how I got it sorted out.
THE FOLLOWING DOES NOT WORK:
1) The BT website options do not work. The web page is not set up for chrome. When using internet explorer it just came up with "problem with account" when I tried to log in.
2) Ringing 0800-633-5335 - option 3 - the operator (David) did not really know what he was doing and I got nowhere. In the usual BT way was very polite and the same time completely unhelpful.
THE FOLLOWING WORKED:
In the end I rang 0800-633-5335 option 2. I got through to someone called "Sid".
He eventually took my mobile number and rang through to another department to "downgrade" my email. This is a requirement of BT before upgrading to BT Premium email.
Sid rang me back and said it was all sorted and that the charge was £ 1.54 per month. Therefore my emails and the email address would be preserved.
He said there was a fault with the system in which a password change would be asked for. He said to ignore this - for this situation password change is not required.
Sid then said that billing would be separate and could not be included on a BT bill. Therefore bank details were required.
This didn't sound too good, however I didn't have much choice.
When logging into my email I then got this message:
Service Change
Thank you for changing services.
With this service change, you will be receiving the following level of service:
PRODUCT LEVEL OF SERVICE
Mailbox Storage Unlimited primary, Unlimited sub
Photo Storage Unlimited
Number of Sub Accounts
10
There are some useful help pages here, for BT Broadband customers only, on my personal website.
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Keeping my BT Yahoo Premium Mail Account, I am hav...

I cancelled my BT Broadband Option 3 subscription around Nov 20th 2011 and I discovered on the internet that my BT Yahoo Premium mail would be terminated 90 days after my BT Broadband was cancelled, I've had my bt email account for around 10 years so I don't want to lose it.
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Sorry, this page is currently unavailable
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Transfer BT Yahoo premium email address

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