Transfer from BT to Plusnet

I got my MAC Code from BT and gave that to Plusnet who used it to transfer my broadband. Plusnet gave it to BT wholesale on the 4/10/2012 and the transfer was done on the 12/10/2012. BT say that the transfer was not done correctly even though they cut me off on the 11/10/2012 and are now billing me for 3 months broadband plus £30 disconnection fee.
I have been trying to resolve this on the phone and on the chat line and just when I think I am resolving the matter nothing happens, they promise to send e-mails none arrive and the most annoying thing is when customer services take 72 hours to respond then when they phone and I answer the phone they hang up and then send a e-mail, this has happened twice.
I have today spoken to Plusnet and they have checked the tag and they assure me every thing has been done correctly at there end.
Can anyone offer any help?
Solved!
Go to Solution.

If you would like to try Live Chat they should be able to help you.
If not then,
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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