Transfer from iPod to iTunes for data recovery.

I have an iPod classic (5th gen).  I lost all of my iTunes data on my Windows PC.  But I do have the songs and videos on my ipod, so I want to know how to copy all the data from my ipod into a new copy of iTunes on Win7 (preferably using msdos/windows explorer).   My media was not purchased from the iTunes store; it all came from CD's and files that I paid for though. 

I have an iPod classic (5th gen).  I lost all of my iTunes data on my Windows PC.  But I do have the songs and videos on my ipod, so I want to know how to copy all the data from my ipod into a new copy of iTunes on Win7 (preferably using msdos/windows explorer).   My media was not purchased from the iTunes store; it all came from CD's and files that I paid for though. 

Similar Messages

  • New computer -how do I transfer from ipod to itunes?

    I have just installed itunes on a new computer. On my ipod are hundreds of tracks but of course the newly installed itunes is currently empty. If I connect my ipod will it transfer from ipod to computer of will I lose all my tracks?

    If your iPod is set to update automatically you'll get a message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod. When your iPod appears in the iTunes source list change the update setting to manual, that will let you use our iPod without the risk of accidentally erasing it. Check the "manually manage music and videos" box in Summary then press the Apply button. Also when using most of the utilities listed below your iPod needs to be enabled for disc use, changing to manual update will do this by default: Managing content manually on iPod and iPhone
    Once you are safely connected there are a few things you can do to restore your iTunes from the iPod. If you have any iTunes Music Store purchases the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
    The transfer of content from sources such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. You'll find that they have varying degrees of functionality and some will transfer movies, videos, photos, podcasts and games as well. Have a look at the web pages and documentation, this is just a small selection of what's available, they are generally quite straightforward. You can read reviews and comparisons of some of them here:
    Wired News - Rescue Your Stranded Tunes
    Comparison of iPod managers
    TuneJack Windows Only (iPhone and iPod Touch compatible)
    iPod2PC Windows Only
    iDump Windows Only
    SharePod Windows Only
    iPodRip Mac & Windows
    YamiPod Mac and Windows
    Music Rescue Mac & Windows
    Floola Mac & Windows
    iGadget Mac & Windows (iPhone and iPod Touch compatible)
    iRepo Mac & Windows (iPhone and iPod Touch compatible)
    iPod Access Mac & Windows (iPhone and iPod Touch compatible)
    TouchCopy Mac & Windows (iPhone and iPod Touch compatible - Windows version only)
    There's also a manual method of copying songs from your iPod to a Mac or PC. The procedure is a bit involved and won't recover playlists but if you're interested it's available on page 2 at this link: Copying Content from your iPod to your Computer - The Definitive Guide
    Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync. I would also advise that you get yourself an external hard drive and back your stuff up, relying on an iPod as your sole backup is not a good idea and external drives are comparatively inexpensive these days, you can get loads of storage for a reasonable outlay.

  • Applications won't transfer from ipod to itunes

    I recently got a new computer and I'm having trouble with transferring the applications. Whenever I click transfer purchases from ipod to itunes, nothing happens and when I go into the itunes store logged into my account and try to download previously bought applications, it makes me repurchase it. How can I transfer the applications in my ipod touch to itunes?

    Have you authorised your new computer? Purchases will only transfer to a computer authorised to play/use content from the account the purchases were made from. These links may be of some help:
    About iTunes Music Store Authorisation and Deauthorisation
    Copying iTunes Store purchases from your iPod or iPhone to a computer
    How to redownload purchased applications from the App Store

  • Transfer all songs from iPod to iTunes?  Crash Recovery.

    Okay. My old PC blew up and I lost iTunes with everything in it. Fortunately, my iPod still has all my songs. So I bought a new PC, re-downloaded iTunes, and now I want to upload everything on my iPod into my new iTunes library. I can't figure out how! Tried "import" and "export" options, tried copying and pasting, etc. Nothing worked.
    Can anyone help with a step by step? The iPod is the ONLY place where my collection currently exists. Thanks very much.

    Erik,
    These links will give you several methods of recovering whatever songs remain on your iPod; some free, some third-party software, some more comprehensive for restoring playlists, ratings, playcounts, etc. Read them and their associated links before deciding on a strategy that works for you. There are many various third-party software programs that will offer a more robust process, or an easier GUI. Do a Google search for them if the links below leave you wanting…
    Don King Resurrected: Deleted files from hard drive (free user steps – music recovery only)
    MacMuse: Computer Crashed (free user steps – music recovery only)
    Copying music from iPod to computer (a primer on various methods and software)
    Copying Songs from Your iPod to a Mac or PC (resource for 3rd party software)
    iPodRip Software
    PodUtil Software
    XPlay (Software For Cross-Platform Functionality & Music Recovery)
    XPlay Photo Browser (For recovering Photos)
    After recovering your song files, strongly consider developing a thorough backup strategy for just this type of situation.
    You need at least three sets of your music:
    -- One full set on the PC within iTunes
    -- One full set on an external backup medium (CD/DVD/ExHD/other)
    -- One (full or partial) set on the iPod
    Music files on just the iPod and the computer is not considered having any backup. If you cannot store your complete music files on the computer, then create and maintain two external sets.
    Backup both the music files and the Library database file (iTunes Library.itl).
    Here is a post on developing a backup strategy: http://discussions.apple.com/click.jspa?searchID=210939&messageID=1215125

  • In Disk Mode and songs won't transfer from IPod to ITunes

    When I called Apple, the gentleman told me that I first needed to put my IPod into Disk Mode. I got my IPod into disk mode and thought I'd be able to transfer songs very easily, atleast it was last time. I had to reinstall ITunes and lost my Library so I thought I could just pull them off my IPod. Anyone have any ideas?
    Thanks!
    IPod Mini    

    These links will give you several methods of recovering whatever songs remain on your iPod; some free, some third-party software, some more comprehensive for restoring Playlists, Ratings, Play Counts, etc. Read them and their associated links before deciding on a strategy that works for you. There are many various third-party software programs that will offer a more robust process, or an easier GUI. Do a Google search for them if the links below leave you wanting…
    Don King Resurrected: Deleted files from hard drive (free user steps – music recovery only)
    MacMuse: Computer Crashed (free user steps – music recovery only)
    Copying music from iPod to computer (a primer on various methods and software)
    Copying Songs from Your iPod to a Mac or PC (resource for 3rd party software)
    iPodRip Software
    PodUtil Software
    YamiPod Software (Mac & Windows)
    PodPlus Software (Windows)
    TuneJack Software (Windows)
    Senuti (Mac OS X v10.3 or higher Recovery Utility)
    XPlay (Windows software For Music Recovery &/or Cross-Platform Functionality)
    XPlay Photo Browser (For recovering Photos)
    Extremely Simple Method: (just to recover the song files – may not work on a Mac)
    1 - Open iTunes
    2 - Edit=>Preferences=>’Advanced/General’ tab
    2a --- Select ‘Copy files to iTunes Music folder when adding to library’: checked
    2b --- Select ‘Keep iTunes Music folder organized’: checked
    2c --- Click OK to store changes
    3 - Attach your iPod to the PC and hold down the ‘Shift+Ctrl’ keys until the iPod is fully recognized (this will defeat the auto-sync process)
    4 - If you get a dialog box to link the Library, decline this option
    5 - Within iTunes: Edit=>Preferences=>’iPod’ tab: switch iPod to manual transfer – click ‘OK’
    6 – Eject iPod
    7 – Close iTunes, then reopen iTunes and attach the iPod (it’s in manual sync now)
    8 – File=>Add Folder
    9 - Browse to and open ‘My Computer’ (click on the ‘+’) and select the iPod
    10 - Click OK
    -- The music files should start to transfer back into iTunes with its correct information
    –-- This will take some time depending on your PC’s speed and the amount of songs on the iPod
    No Playlists, or Ratings, Last Played, & Play Count attributes will be transferred from the iPod to iTunes using this method.
    If you have problems with seeing the iPod within 'My Computer', try again switching your update method to 'manual', detach the iPod, then reconnect the iPod to the PC.
    After recovering your Library, strongly consider developing a thorough backup strategy for just this type of situation (and many other potential disasters).
    You need at least two full sets of your music, not including what is on the iPod:
    -- One full set on the PC within iTunes (on internal HD or ExHD)
    -- One full set on an separate external backup medium (CD/DVD/ExHD/other)
    -- One (full or partial) set on the iPod
    Music files on just the iPod and only one other medium is not considered having any backup.
    If you cannot store your complete music files on the computer’s internal HD, then create and maintain at least two external sets (any multiple combinations of ExHDs, DVDs, CDs).
    Backup both the music files and the Library database file (iTunes Library.itl). What are the iTunes Library files?
    Here is a post on developing a thorough backup strategy:
    http://discussions.apple.com/message.jspa?messageID=1583994#1583994

  • Can't transfer from iPod to iTunes after Hard Disk re-format

    Hi. I have an iPod classic and iTunes. Recently, I had to re-format my hard drive after a system crash. I thought I had my audio files backed up to an external hard drive, but it turns out they didn't copy. So, I'm trying to restore the audio files from my iPod. I've tried disabling auto-sync and using "File, Transfer Purchases..." but the audio files are not copying. Can I get some help? Thanks to everyone. -J-

    Hello hallj6,
    And welcome to Apple Discussions!
    There are several ways you can pull the music off your iPod and onto iTunes. The first link below provides step-by-step instructions for the direct method if you have a PC as well as a few third party applications (for both the Mac and PC) if you choose to go that route instead. You can also do a simple Google search for "copy music from iPod to computer" and you should receive a number of sites that can help you out.
    Just make sure that when you have your iPod plugged into your computer, that you don't hit "Erase and Sync" before completing the task of copying your music over.
    Also, if you have any purchased music, you will probably have to re-authorize your computer by heading to the Store drop down menu and choosing "Authorize computer."
    [5 Ways to Copy Music OFF your iPod and onto iTunes|http://www.metaphoriclabs.com/articles/5-ways-to-copy-music-off-your-ipo d-windows-mac-os-x>
    Here are a few more helpful sites.
    [Copying Content from your iPod to your Computer - The Definitive Guide|http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipo d-to-computer]
    Or
    [How to copy songs your iPod to your PC|http://lifehacker.com/software/ipod/how-to-copy-songs-from-your-ipod-to-your -pc-105256.php]
    Also, here is an article for the direct method that is for both Windows Vista and XP.
    http://ipodtips-tricks.blogspot.com/2008/10/howto-transfer-music-from-ipodto-itu nes.html
    Hope this helps.
    B-rock

  • Hard Drive on PC whiped transfer from iPod to iTunes?

    So my computer crashed and I had to whipe my HD. Can I transfer my music from my iPod to my PC or iTunes library. Obviously I don't have any other back-up for my music.

    Connect your iPod to your computer. If it is set to update automatically you'll get a message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual and use your iPod without the risk of accidentally erasing it. Also when using most of the utilities listed below your iPod needs to be enabled for disc use, changing to manual update will do this by default. Check the "manually manage music and videos" box in Summary then press the Apply button: Managing content manually on iPod
    Once you are safely connected there are a few things you can do to restore your iTunes from the iPod. If you have any iTMS purchases the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. A paragraph on it has been added to this article: Transfer iTunes Store purchases using iPod
    The transfer of non iTMS content such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there is a manual method of accessing the iPod's hard drive and copying songs back to iTunes on Windows. The procedure is a bit involved and it won't recover platlists. Also it was written long before iTunes 7 so it requires a little adaptation as the iPod preferences are no longer in the location described for instance also it won't transfer playlists. However if you're interested it's posted in this thread: MacMuse - iPod to iTunes
    If you prefer something more automated then there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. You'll find that they have varying degrees of functionality and some will transfer movies, videos, photos, podcasts and games as well. Have a look at the web pages and documentation, this is just a small selection of what's available, they are generally quite straightforward. You can also read reviews of some of them here: Wired News - Rescue Your Stranded Tunes
    TuneJack Windows Only
    iPod2PC Windows Only
    iGadget Windows Only
    iDump Windows Only
    YamiPod Mac and Windows Versions
    Music Rescue Mac & Windows
    iPodCopy Mac and Windows Versions
    Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync. I would also advise that you get yourself an external hard drive and back your stuff up in case you have problems again. Relying on an iPod as your sole backup is not a good idea and external drives are comparatively inexpensive these days you can get loads of storage for a reasonable outlay.

  • Need to transfer from iPod to iTunes after storing iTunes on external drive

    Hello,
    Question: How do I safely transfer the library from the iPod tp iTunes?
    Background: I tried to move my iTunes to a LaCie external hard drive and now my music library is not showing up on iTunes. The complete music library is on my iPod and I would like to know how to copy it back to iTunes.
    Currently when I attach the iPod to the computer it gives me an error message that the iPod is connected to a different library.
    Some more details:
    - When I opened iTunes again after attempting to transfer it to the external hard drive there was a brief set up and then the purchased songs were transfered and those songs are the only ones showing up now on the computer's iTunes.
    - I did change the settings under preferences to move iTunes to the D drive (the external hard drive).
    - I also tried consolidating the library. It only showed the purchased songs.
    How do I safely transfer the library from the iPod tp iTunes?
    Thanks so much for your help!

    Copying from iPod to Computer threads...
    http://discussions.apple.com/thread.jspa?threadID=988373&tstart=0
    http://discussions.apple.com/thread.jspa?threadID=926222&tstart=0
    http://discussions.apple.com/thread.jspa?threadID=893334&tstart=0
    http://discussions.apple.com/thread.jspa?messageID=797432&#797432
    Also these useful internet articles...
    http://www.engadget.com/2004/11/02/how-to-get-music-off-your-ipod/
    http://playlistmag.com/secrets/2006/12/twowaystreet20/index.php
    http://playlistmag.com/help/2005/01/2waystreet/
    Patrick
    p.s. iPod: Frequently Asked Questions
    http://docs.info.apple.com/article.html?artnum=60920

  • Movie won't transfer from iPod to iTunes on Mac?

    I recently bought a movie off my iPod. I wanted to watch it on my mac so I synced my iPod to it and the movie showed up in iTunes without the album artwork. When I tried to play the movie it wouldn't play. There is, however, a sync icon next to the movie. I tried clicking 'transfer purchases from iPod' but that still wouldn't work. How can I get the movie to play?

    Is the computer authorized for the account that poruchased them?
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer
    Next would try using a thrid-party program like the free iFunBox
    http://i-funbox.com/ifunboxmac/
    http://i-funbox.com/

  • Computer crashed... how do i transfer from ipod to itunes

    My hard drive died and erased all my files. I did not back up my itunes and wanted to know how to transfer my files from my ipod to itunes. I have a new hard drive and downloaded itunes. When I attempted to sync my ipod, it asked about transferring purchased music only. I didn't sync it because I was scared it would wipe out all the music I transferred from my cd's. What do I do? Please help. Thanks in advance. BTW, I have a 30GB 5th generation video ipod.

    Connect your iPod to your computer. If it is set to update automatically you'll get a message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual and use your iPod without the risk of accidentally erasing it. Also when using most of the utilities listed below your iPod needs to be enabled for disc use, changing to manual update will do this by default. Check the "manually manage music and videos" box in Summary then press the Apply button: Managing content manually on iPod
    Once you are safely connected there are a few things you can do to restore your iTunes from the iPod. If you have any iTMS purchases the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. A paragraph on it has been added to this article: Transfer iTunes Store purchases using iPod
    The transfer of non iTMS content such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. You'll find that they have varying degrees of functionality and some will transfer movies, videos, photos, podcasts and games as well. Have a look at the web pages and documentation, this is just a small selection of what's available, they are generally quite straightforward. You can also read reviews of some of them here: Wired News - Rescue Your Stranded Tunes
    TuneJack Windows Only
    iPod2PC Windows Only
    iGadget Windows Only
    iDump Windows Only
    YamiPod Mac and Windows Versions
    Music Rescue Mac & Windows
    iPodCopy Mac and Windows Versions
    There is also a manual method of accessing the iPod's hard drive and copying songs back to iTunes on Windows or a Mac. The procedure is a bit involved and won't recover playlists but if you're interested it's available at this link: Two-way Street: Moving Music Off the iPod
    Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync. I would also advise that you get yourself an external hard drive and back your stuff up, relying on an iPod as your sole backup is not a good idea and external drives are comparatively inexpensive these days, you can get loads of storage for a reasonable outlay.

  • Transfer from iPod to Itunes on New comp PLEASE HELP!

    is there a way to do this!? my old comp crashed..hard drive fried...is there a way to get my iPod music, on my new comp??

    Connect your iPod to your computer. If it is set to update automatically you'll get a message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual and use your iPod without the risk of accidentally erasing it. Also when using a lot of the utilities your iPod needs to be enabled for disc use, changing to manual update will do this by default. Check the "manually manage music and videos" box in Summary then press the Apply button: Managing content manually on iPod
    Once you are safely connected there are a few things you can do to restore your iTunes from the iPod. If you have any iTMS purchases the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. A paragraph on it has been added to this article: Transfer iTunes Store purchases using iPod
    The transfer of non iTMS content such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there is a manual method of accessing the iPod's hard drive and copying songs back to iTunes on Windows. The procedure is a bit involved and was written long before iTunes 7 or Vista so it requires a little adaptation, also it won't recover playlists but if you're interested it's posted in this thread: MacMuse - iPod to iTunes
    If you prefer something more automated then there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. This is just a selection, you'll find that they have varying degrees of functionality and some will transfer movies, videos, photos and games as well. Have a look at the web pages and documentation, they are generally quite straightforward but you'll need to check for Vista compatibility. You can also read reviews of some of them here: Wired News - Rescue Your Stranded Tunes
    YamiPod Mac and Windows Versions
    iGadget Windows Only
    iPod Access Mac and Windows Versions
    PodUtil Mac and Windows Versions
    iPodCopy Mac and Windows Versions
    TuneJack Windows Only
    CopyPod Windows Only
    Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync. I would also advise that you get yourself an external hard drive and back your stuff up in case you have problems again. External drives are comparatively inexpensive these days and you can get loads of storage for a reasonable outlay.

  • Transfer from IPod to ITunes (Computer)

    Computer crashed, had to wipe dik clean and start over, how do I load the music/movies on my IPod back into my computer?
    PC   Windows XP Pro  

    Ignore the first two links...
    How to use your iPod to move your music to a new computer using iTunes7
    http://docs.info.apple.com/article.html?artnum=300173
    How to use your iPod to move your music to a new computer using iTunes6
    http://docs.info.apple.com/article.html?artnum=304304
    Copying from iPod to Computer threads...
    http://discussions.apple.com/thread.jspa?threadID=926222&tstart=0
    http://discussions.apple.com/thread.jspa?threadID=893334&tstart=0
    http://discussions.apple.com/thread.jspa?messageID=797432&#797432
    Also these useful internet articles...
    http://www.engadget.com/2004/11/02/how-to-get-music-off-your-ipod/
    http://playlistmag.com/help/2005/01/2waystreet/
    Patrick
    p.s. iPod: Frequently Asked Questions
    http://docs.info.apple.com/article.html?artnum=60920

  • Transfer from iPod to iTunes?

    I bet this gets asked a lot, but my hard drive crashed so I got a new one with nothing on it. I have all my old music on my iPod though, so I'm wondering if there is some way to get them back on my hard drive / iTunes somehow...

    Connect your iPod to your computer. If it is set to update automatically you'll get a message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual and use your iPod without the risk of accidentally erasing it. Also when using a lot of the utilities your iPod needs to be enabled for disc use, changing to manual update will do this by default. Check the "manually manage music and videos" box in Summary then press the Apply button: Managing content manually on iPod
    Once you are safely connected there are a few things you can do to restore your iTunes from the iPod. If you have any iTMS purchases the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. A paragraph on it has been added to this article: Transfer iTunes Store purchases using iPod
    The transfer of non iTMS content such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there's a manual method of copying songs from your iPod to your Mac. The procedure is a bit involved but if you're interested it's available at this link: Two-way Street: Moving Music Off the iPod
    If you prefer something more automated there are a number of third party utilities that you can use to retrieve music files and playlists from your iPod, this is just a selection. I use Senuti but have a look at the web pages and documentation for the others too, you'll find that they have varying degrees of functionality and some will transfer movies, videos, photos and games as well. You can also read reviews of some of them here: Wired News - Rescue Your Stranded Tunes
    Senuti Mac Only
    iPodRip Mac Only
    PodWorks Mac Only
    PodView Mac Only
    iPodAccess Mac & Windows
    YamiPod Mac & Windows
    PodUtil Mac & Windows
    iPodCopy Mac & Windows
    Keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync. I would also advise that you get yourself an external hard drive and back your stuff up in case you have problems again. External drives are relatively inexpensive these days and you can get loads of storage for a reasonable outlay.

  • AudioBooks won't transfer from ipod to itunes on computer.

    I bought a new iTouch and want to transfer my purchases from my old iTouch onto the iTunes account on my computer. I have backed up the old iTouch and everything but the Audio Books have transfered to the computer and to the new iTouch. I figured I could download them by going through the iTunes store>purchased>all books, but nothing is there. I can find the proof of purchase for these Audio Books by going through iTunes store>Account>Purchase history. Why can't I find them and transfer them from one iTouch to another? (The old iTouch is a fourth generation, the new iTouch is the fifth.)
    I need some help, because my daughter is going to be taking my old iTouch so I want to factory reset it, yet I don't want to lose my books.

    Is the computer authorized for the account that poruchased them?
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer
    Next would try using a thrid-party program like the free iFunBox
    http://i-funbox.com/ifunboxmac/
    http://i-funbox.com/

  • HT1848 how to transfer from ipod to itunes

    I updated my itunes and everything in my library disappeared.  It is all on my ipod - I just want to transfer the music and playlists from my ipod to my itunes and nothing I try is working.  Please help!  (This is just rediculous that this is so hard.)

    Refer to this article:
    No content shows up in iTunes after updating
    http://support.apple.com/kb/TS1967?viewlocale=en_US&locale=en_US

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