Transfer of licence has been denied?!

Ok I need some help now! The new owner of the software now has the software Creative Suite 6 and Photoshop Elements and Premier Elements 12. He's now sent me an email he recieved from Adobe telling me to fill out the same forms AGAIN but I've receieved this message saying they have denied my request as my software is from the US?! I bought it from the UK - I don't understand. Please help!
Very upset and stressed now.
Regards,
Miranda Taylor

Hi Miranda,
The community here won't be able to help with a license transfer. I'll see if I can get some Adobe customer support attention sent your way.
regards,
steve

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