Transfer profile from Q5 to Q10

hi there,
i have problems transferring my profile from my current profile from a Q5 to a new Q10. Both devices have the latest software but it says that it is incompatible device software annd thus not possible because software in teh Q5 seems newer than on the Q10..
any ideas?
thanks guys!
Solved!
Go to Solution.

So, the OS versions are not the same and the message you received was, indeed, correct.
You will need to update the Q10 to the same version that is on the Q5. Here is a link with instructions on how to do that. It is very easy.
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-BB10-OS-Using-Sach...
Once you update the Q10 to match the Q5 you will be able to interchange backups.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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