Transfer received calls by agents directly to another CSQ
Hi! I need advice. We have UCCX 7 Premium. I was asked to create a following script logic:
After an IVR greeting a received call comes in the queue "CSQ_Operators". An operator answers and depending on callers needs transfers the call to another specified queue (for instance to "CSQ_Support") if there is no answer from "CSQ_Support" the call must go back to the operator which transfered it. After the conversation a caller has to be offered to evaluate quality of service by dial from 1 to 5.
I have two questions.
1. Can the agents of "CSQ_Operators" transfer a call directly to "CSQ_Support" if both queues located withing the same application and the same script? Or I can only add the second application and script with the queue "CSQ_Support" and the operators will transfer calls to the route point number of second script?
2. Which step in the script would better use for saving and calculation the callers input (1 - 5) in the external file?
Thanks in advance!
Ruslan
You can write all that data out to text file yes. The problem is that writing out to files is done using the Doc Template step and the template has to be of a known configuration. So you could write one line of data or XML out to a file and then the next call would have to be a file with a different name. That is fine if you have a parser application somewhere picking up each file as it comes out.
If you are looking for a batch job over night thing, then I would suggest a custom historical report run on the Schedule that outputs to a data or csv type file.
Other than that, there is not much you can do without getting into crazy custom Java in the code.
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CONFIG (Version=7.1)
=====================
Version 7.1
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softkeys ringing Answer Dnd
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cme router 3845 configuration
VOIP-3845#show running-config
Building configuration...
Current configuration : 12657 bytes
! Last configuration change at 11:44:01 UTC Mon Oct 31 2011 by admin
! NVRAM config last updated at 11:44:02 UTC Mon Oct 31 2011 by admin
! NVRAM config last updated at 11:44:02 UTC Mon Oct 31 2011 by admin
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname VOIP-3845
boot-start-marker
boot-end-marker
no aaa new-model
clock calendar-valid
dot11 syslog
ip source-route
ip cef
no ipv6 cef
multilink bundle-name authenticated
voice-card 0
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
sip
bind control source-interface Loopback10
bind media source-interface Loopback10
registrar server
voice register global
mode cme
source-address 192.168.2.1 port 5060
max-dn 720
max-pool 262
load 9971 sip9971.9-1-1SR1.loads
authenticate register
authenticate realm cisco.com
tftp-path flash:
file text
create profile sync 0063544528862458
camera
video
voice register dn 1
number 500
voice register dn 2
number 600
voice register dn 3
number 700
name test
voice register template 1
softkeys idle Newcall Redial Cfwdall
softkeys connected Confrn Endcall Hold Trnsfer
voice register pool 1
id mac B8BE.BF23.5242
type 9971
number 1 dn 1
template 1
username test password test
camera
video
blf-speed-dial 4 600 label "test"
voice register pool 2
id mac B8BE.BF9C.5476
type 9971
number 1 dn 2
template 1
username bank password bank
camera
video
voice register pool 3
id mac B8BE.BF9C.51D4
type 9971
number 1 dn 3
template 1
username test1 password test1
camera
video
voice register pool 4
id mac B8BE.BF9C.4FA2
number 1 dn 1
camera
video
crypto pki token default removal timeout 0
crypto pki trustpoint TP-self-signed-1576175886
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-1576175886
revocation-check none
rsakeypair TP-self-signed-1576175886
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certificate self-signed 01
30820241 308201AA A0030201 02020101 300D0609 2A864886 F70D0101 04050030
31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 31353736 31373538 3836301E 170D3131 31303038 30393034
34365A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D31 35373631
37353838 3630819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
8100D6EC 47BCDC3C 82F43FF3 23522678 2616868D 9910DCD2 E36016B3 D7B40DA7
53A6E339 4978D451 21F051BE B21F8AD5 86B952DC 1ECCE371 3E094B54 26A41E14
A3055C06 AE860756 425E5C50 E62B3287 631B1E87 9BAC2E39 2810E120 DA3BF823
947EA591 81CA5489 1B868239 E835EC7C 0AA7651A 22D6E47F 545EBEF3 A172C9A3
5A0D0203 010001A3 69306730 0F060355 1D130101 FF040530 030101FF 30140603
551D1104 0D300B82 09564F49 502D3338 3435301F 0603551D 23041830 1680146C
934AD072 99DDC600 ECD6F389 8F71E0C2 18EC2E30 1D060355 1D0E0416 04146C93
4AD07299 DDC600EC D6F3898F 71E0C218 EC2E300D 06092A86 4886F70D 01010405
00038181 000E82F6 5FBB847C 49226955 6F7DECE7 0B093513 D57C35D5 4CD22FA7
8144A080 B0D56C8D 86AF8156 0152443A A3FBE59F B1AEFFBC BEB43E09 35757BAD
4C06FC4A 0F3695E0 B00FBD30 4E8F36CE 7748F39C F9602650 7A1D2D48 DBC31237
AE3D63CE 593D31F5 62E4916F D20E30E8 30DC55C0 120FBD26 D2768DBC A67DDC34
5BDB66B1 E3
quit
license udi pid CISCO3845-MB sn FOC14421Q1Y
archive
log config
hidekeys
username admin privilege 15 secret 5 $1$Zf7j$P93opukmmEBIioVpjmHB3.
redundancy
interface Loopback10
ip address 192.168.2.1 255.255.255.0
interface Tunnel1
ip address 172.25.10.1 255.255.255.0
no ip redirects
ip nhrp map multicast dynamic
ip nhrp network-id 10
tunnel source GigabitEthernet0/1.1
tunnel mode gre multipoint
tunnel key 100
interface Tunnel2
ip address 172.25.11.1 255.255.255.0
no ip redirects
ip nhrp map multicast dynamic
ip nhrp network-id 20
tunnel source GigabitEthernet0/1.2
tunnel mode gre multipoint
interface Tunnel14
ip address 192.168.13.129 255.255.255.252
tunnel source GigabitEthernet0/1.1
tunnel destination 10.2.68.25
interface Tunnel18
ip address 192.168.13.137 255.255.255.252
tunnel source GigabitEthernet0/1.1
tunnel destination 10.9.160.236
interface GigabitEthernet0/0
no ip address
shutdown
duplex auto
speed auto
media-type rj45
interface GigabitEthernet0/1
no ip address
duplex auto
speed auto
media-type rj45
interface GigabitEthernet0/1.1
encapsulation dot1Q 10
ip address 10.9.160.25 255.255.255.0
interface GigabitEthernet0/1.2
encapsulation dot1Q 50
ip address 10.10.9.25 255.255.255.0
router eigrp 202
network 172.25.11.0 0.0.0.255
network 192.168.2.0 0.0.0.15
redistribute static route-map MYMAP1
router eigrp 201
network 172.25.10.0 0.0.0.255
network 192.168.2.0 0.0.0.15
redistribute static route-map MYMAP1
ip forward-protocol nd
ip http server
ip http secure-server
ip http path flash:/gui
ip route 10.2.68.0 255.255.255.0 10.9.160.1
ip route 10.10.0.0 255.255.0.0 10.10.9.1
ip route 10.64.164.30 255.255.255.255 10.9.160.1
ip route 192.168.14.0 255.255.255.0 192.168.13.130
ip route 192.168.17.0 255.255.255.0 Tunnel18
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permit 192.168.14.0
permit 192.168.17.0
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snmp-server community test RO
tftp-server flash:term11.default.loads
tftp-server flash:dkern9971.100609R2-9-0-3.sebn
tftp-server flash:kern9971.9-0-3.sebn
tftp-server flash:rootfs9971.9-0-3.sebn
tftp-server flash:sboot9971.111909R1-9-0-3.sebn
tftp-server flash:sip9971.9-0-3.loads
tftp-server flash:skern9971.022809R2-9-0-3.sebn
tftp-server flash:sccp11.9-0-2sr1s
tftp-server flash:SCCP11.9-1-1SR1S.loads
tftp-server flash:apps11.9-1-1TH1-16.sbn
tftp-server flash:cnu11.9-1-1TH1-16.sbn
tftp-server flash:cvm11sccp.9-1-1TH1-16.sbn
tftp-server flash:dsp11.9-1-1TH1-16.sbn
tftp-server flash:jar11sccp.9-1-1TH1-16.sbn
tftp-server flash:term06.default.loads
tftp-server flash:sip9971.9-1-1SR1.loads
tftp-server system:cme/sipphone
tftp-server flash:Desktops/320x212x12/NantucketFlowers.png
tftp-server flash:Desktops/320x212x12/TN-CampusNight.png
tftp-server flash:Desktops/320x212x12/TN-CiscoFountain.png
tftp-server flash:Desktops/320x212x12/TN-Fountain.png
tftp-server flash:Desktops/320x212x12/TN-MorroRock.png
tftp-server flash:Desktops/320x212x12/TN-NantucketFlowers.png
tftp-server flash:Desktops/320x212x12/Fountain.png
tftp-server flash:Desktops/320x212x12/CiscoLogo.png
tftp-server flash:Desktops/320x212x12/TN-CiscoLogo.png
tftp-server flash:Desktops/320x212x12/List.xml
tftp-server flash:Desktops/320x216x16/List.xml
tftp-server flash:Desktops/320x212x16/List.xml
tftp-server flash:gui/admin_user.html
tftp-server flash:gui/admin_user.js
tftp-server flash:gui/CiscoLogo.gif
tftp-server flash:gui/Delete.gif
tftp-server flash:gui/dom.js
tftp-server flash:gui/downarrow.gif
tftp-server flash:gui/ephone_admin.html
tftp-server flash:gui/logohome.gif
tftp-server flash:gui/normal_user.html
tftp-server flash:gui/normal_user.js
tftp-server flash:gui/Plus.gif
tftp-server flash:gui/sxiconad.gif
tftp-server flash:gui/Tab.gif
tftp-server flash:gui/telephony_service.html
tftp-server flash:gui/uparrow.gif
tftp-server flash:gui/xml-test.html
tftp-server flash:gui/xml.template
tftp-server flash:ringtones/Analog1.raw
tftp-server flash:ringtones/Analog2.raw
tftp-server flash:ringtones/AreYouThere.raw
tftp-server flash:ringtones/AreYouThereF.raw
tftp-server flash:ringtones/Bass.raw
tftp-server flash:ringtones/CallBack.raw
tftp-server flash:ringtones/Chime.raw
tftp-server flash:ringtones/Classic1.raw
tftp-server flash:ringtones/Classic2.raw
tftp-server flash:ringtones/ClockShop.raw
tftp-server flash:ringtones/DistinctiveRingList.xml
tftp-server flash:ringtones/Drums1.raw
tftp-server flash:ringtones/Drums2.raw
tftp-server flash:ringtones/FilmScore.raw
tftp-server flash:ringtones/HarpSynth.raw
tftp-server flash:ringtones/Jamaica.raw
tftp-server flash:ringtones/KotoEffect.raw
tftp-server flash:ringtones/MusicBox.raw
tftp-server flash:ringtones/Piano1.raw
tftp-server flash:ringtones/Piano2.raw
tftp-server flash:ringtones/Pop.raw
tftp-server flash:ringtones/Pulse1.raw
tftp-server flash:ringtones/Ring1.raw
tftp-server flash:ringtones/Ring2.raw
tftp-server flash:ringtones/Ring3.raw
tftp-server flash:ringtones/Ring4.raw
tftp-server flash:ringtones/Ring5.raw
tftp-server flash:ringtones/Ring6.raw
tftp-server flash:ringtones/Ring7.raw
tftp-server flash:ringtones/RingList.xml
tftp-server flash:ringtones/Sax1.raw
tftp-server flash:ringtones/Sax2.raw
tftp-server flash:ringtones/Vibe.raw
tftp-server flash:APPS-1.2.1.SBN
tftp-server flash:SYS-1.2.1.SBN
tftp-server flash:GUI-1.2.1.SBN
tftp-server flash:CP7921G-1.2.1.LOADS
tftp-server flash:TNUX-1.2.1.SBN
tftp-server flash:TNUXR-1.2.1.SBN
tftp-server flash:WLAN-1.2.1.SBN
tftp-server flash:apps37sccp.1-2-1-0.bin
tftp-server flash:APPSH-1.3.1.SBN
tftp-server flash:GUIH-1.3.1.SBN
tftp-server flash:CP7925G-1.3.1.LOADS
tftp-server flash:SYSH-1.3.1.SBN
tftp-server flash:TNUXH-1.3.1.SBN
tftp-server flash:WLANH-1.3.1.SBN
tftp-server flash:SCCP11.9-2-1S.loads
tftp-server flash:Desktops/320x212x12/CampusNight.png
tftp-server flash:Desktops/320x212x12/CiscoFountain.png
tftp-server flash:Desktops/320x212x12/MorroRock.png
tftp-server flash:skern9971.022809R2-9-2-1.sebn
tftp-server flash:sip9971.9-2-1.loads
tftp-server flash:sboot9971.031610R1-9-2-1.sebn
tftp-server flash:rootfs9971.9-2-1.sebn
tftp-server flash:dkern9971.100609R2-9-2-1.sebn
tftp-server flash:kern9971.9-2-1.sebn
tftp-server flash:United_States/g4-tones.xml
tftp-server flash:English_United_States/gd-sip.jar
tftp-server flash:sboot9971.031610R1-9-1-1SR1.sebn alias sboot9971.031610R1-9-1-1SR1.sebn
tftp-server flash:rootfs9971.9-1-1SR1.sebn alias rootfs9971.9-1-1SR1.sebn
tftp-server flash:kern9971.9-1-1SR1.sebn alias kern9971.9-1-1SR1.sebn
tftp-server flash:dkern9971.100609R2-9-1-1SR1.sebn alias dkern9971.100609R2-9-1-1SR1.sebn
tftp-server flash:skern9971.022809R2-9-1-1SR1.sebn alias skern9971.022809R2-9-1-1SR1.sebn
control-plane
mgcp profile default
dial-peer voice 1 voip
description connection-trough-PBX
destination-pattern 0....
session target ipv4:192.168.13.130
dtmf-relay h245-alphanumeric
no vad
dial-peer voice 100 voip
description K
destination-pattern 9T
session target ipv4:192.168.13.130
dtmf-relay h245-alphanumeric
no vad
dial-peer voice 5 voip
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destination-pattern *3709
session protocol sipv2
session target ipv4:192.168.13.130
session transport tcp
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incoming called-number .
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gatekeeper
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telephony-service
em logout 0:0 0:0 0:0
max-ephones 262
max-dn 400
ip source-address 192.168.2.1 port 2000
load 7911 SCCP11.9-2-1S
max-conferences 12 gain -6
web admin system name admin secret 5 $1$IKnn$tyKyuBcGqXFl6nhxCSu.z0
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern .T
create cnf-files version-stamp 7960 Oct 29 2011 12:39:25
ephone-template 1
softkeys connected Confrn Endcall Trnsfer Hold
keep-conference endcall
ephone-dn 1 dual-line
number 200
label test
name test
ephone-dn 2 dual-line
number 300
label Sepahbod
name Sepahbod
ephone-dn 4 dual-line
number 666
ephone-dn 5 dual-line
number 660
ephone-dn 6 dual-line
number 670
ephone-dn 7 dual-line
number 770
ephone-dn 8 dual-line
number 770
ephone-dn 9 dual-line
number 999
ephone 1
device-security-mode none
mac-address 18EF.639F.BCB0
keep-conference endcall
button 1:1
ephone 2
device-security-mode none
mac-address 0025.8418.B017
ephone-template 1
keep-conference endcall
button 1:2
ephone 3
device-security-mode none
mac-address F04D.A243.3154
keep-conference endcall
button 1:4
ephone 4
device-security-mode none
mac-address 6CF0.496A.69E9
button 1:4
ephone 5
device-security-mode none
mac-address 0015.E987.345F
keep-conference endcall
button 1:5
ephone 6
device-security-mode none
mac-address 0024.1DEA.614A
keep-conference endcall
button 1:6
ephone 9
device-security-mode none
mac-address 001D.7D4D.4DCB
button 1:9
line con 0
line aux 0
line vty 0 4
login local
transport input telnet
scheduler allocate 20000 1000
end
and Voice Gateway connected two PBX system configuration
Current configuration : 3486 bytes
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname Voice-GW
boot-start-marker
boot-end-marker
card type e1 0 2
no aaa new-model
network-clock-participate wic 2
dot11 syslog
ip source-route
ip cef
no ipv6 cef
multilink bundle-name authenticated
isdn switch-type primary-net5
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
h323
voice-card 0
crypto pki token default removal timeout 0
license udi pid CISCO2811 sn FHK1352F0E9
username admin privilege 15 secret 5 $1$O6AN$1kvvqiLdIl3/ZTHoyYRy0/
redundancy
controller E1 0/2/0
framing NO-CRC4
pri-group timeslots 1-31
controller E1 0/2/1
interface Tunnel14
ip address 192.168.13.130 255.255.255.252
tunnel source FastEthernet0/1
tunnel destination 10.9.160.25
interface Tunnel17
ip address 192.168.13.134 255.255.255.252
tunnel source FastEthernet0/1
tunnel destination 10.9.160.25
interface FastEthernet0/0
ip address 192.168.14.252 255.255.255.0
duplex auto
speed auto
interface FastEthernet0/1
ip address 10.2.68.25 255.255.255.0
duplex auto
speed auto
interface Serial0/2/0:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn overlap-receiving
isdn incoming-voice voice
no cdp enable
router eigrp 201
network 172.25.10.0 0.0.0.255
network 192.168.14.0
ip forward-protocol nd
no ip http server
no ip http secure-server
ip route 10.9.160.0 255.255.255.0 10.2.68.1
ip route 10.128.0.69 255.255.255.255 Tunnel14
ip route 192.168.2.1 255.255.255.255 192.168.13.129
ip route 192.168.17.0 255.255.255.0 Tunnel14
tftp-server flash:SCCP11.9-2-1S.loads
tftp-server flash:jar11sccp.9-2-1TH1-13.sbn
tftp-server flash:dsp11.9-2-1TH1-13.sbn
tftp-server flash:cvm11sccp.9-2-1TH1-13.sbn
tftp-server flash:cnu11.9-2-1TH1-13.sbn
tftp-server flash:apps11.9-2-1TH1-13.sbn
control-plane
voice-port 0/0/0
caller-id enable
voice-port 0/0/1
voice-port 0/0/2
supervisory disconnect dualtone mid-call
dial-type pulse
disc_pi_off
output attenuation 1
echo-cancel coverage 32
timeouts call-disconnect 5
timeouts wait-release 1
timing hookflash-out 50
timing sup-disconnect 50
connection plar 600
caller-id enable
voice-port 0/0/3
caller-id enable
voice-port 0/2/0:15
mgcp profile default
dial-peer voice 1 pots
description connection-to-PBX
destination-pattern 0....
direct-inward-dial
port 0/2/0:15
forward-digits 4
dial-peer voice 10 voip
destination-pattern ...
session target ipv4:192.168.13.129
dtmf-relay h245-alphanumeric
no vad
dial-peer voice 20 pots
description FXO-K
destination-pattern 9T
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind connect enable 8
direct-inward-dial
port 0/0/2
prefix 9
dial-peer voice 30 pots
description FXO-K2
destination-pattern 9T
direct-inward-dial
port 0/0/1
prefix 9
telephony-service
max-ephones 20
max-dn 100
ip source-address 192.168.14.252 port 2000
cnf-file location flash:
load 7911 term11.default.loads
max-conferences 8 gain -6
transfer-system full-consult
create cnf-files version-stamp Jan 01 2002 00:00:00
ephone-dn 1
number 770
line con 0
line aux 0
line 1/0 1/15
line vty 0 4
login local
transport input telnet
scheduler allocate 20000 1000
endHaving looked at your spreadsheet I see you're failing H323 transfers back to your ISDN system, but only under certain circumstances. Quite why, I'm not sure, possibly because you haven't codec defined on your H323 dial peers. or it could be something else
I think you may be able to work around the problem by adding
" supplementary-service h450.12 " under voice service voip on your CME router as a quick fix.
reference
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmetrans.html#wpxref44614
worth a try
Adam -
CTI OS Toolkit - Buttons are disable when transfer the call
Hello guys, i've been in a bad situation and i don´t know how to resolve the problem.
Here where I work, I installed the CTI Toolkit, but when a agent try to transfer the call to another agent, the toolkit disable all the functions, but it still on, the agent still logged,receive others call, but he can't do anything, because all the buttons are disabled.
I found a workaround, when occour this, i reset the IP Cisco 7960 Hardphone, so I logged out the agent and logged in again.
I collect the cti server log, cti os log and the pg log, and I found something, but i don't know how to resolve this problem. Here is a little part of the logs, but I have all the logs completely here, if you want.
Here is the problem: "The agent Simone Minelli (Id: 5012, ext: 2215) reported that days 17.09.2010 at 10:25 until 10:26, the CTI OS toolkit lost
their task and got the buttons disabled, thereafter transfer the call to the agent Laryssa Oliveira (ID: 5096, ext: 2202)".
In appended, i fixed the cti os log, cti server log and the pg log. Thanks everybody!!
Here is only the cti os log, but fixed there are others:
10:25:32 CTIOS1-ctios Trace: [agent.5000.5012] AGENT_STATE_EVENT ( eTalking ) [CtiosBaseAgentObject,
T_BASE_AGENT_AGENT_STATE_EVENT, 89501]
10:25:32 CTIOS1-ctios Trace: [call.5000.17056904] RTP_STARTED_EVENT [CtiosBaseCallObject,
T_BASE_CALL_RTP_STARTED_EVENT, 40001]
10:25:44 CTIOS1-ctios Trace: ClientMgr[1]::OnConnectionClosed, Client[0x40754a0][01211]
10:26:29 CTIOS1-ctios Trace: [call.5000.17056970] CALL_FAILED_EVENT [CtiosBaseCallObject,
T_BASE_CALL_CALL_FAILED_EVENT, 2751]
10:26:52 CTIOS1-ctios Trace: [call.5000.17056904] CALL_CONNECTION_CLEARED_EVENT [CtiosBaseCallObject,
T_BASE_CALL_CALL_CONNECTION_CLEARED_EVENT, 39001]
10:27:24 CTIOS1-ctios Trace: [skillgroup.5000.40] QUERY_SKILL_GROUP_STATISTICS_REQ
[CtiosBaseSkillGroupObject, T_BASE_SKILL_QUERY_SKILL_GROUP_STATISTICS_REQ,
788751]
10:27:24 CTIOS1-ctios Trace: [skillgroup.5000.40] QUERY_SKILL_GROUP_STATISTICS_CONF
[CtiosBaseSkillGroupObject, T_BASE_SKILL_QUERY_SKILL_GROUP_STATISTICS_CONF,
788751]
10:27:51 CTIOS1-ctios Trace: [agent.5000.5012]::DisableSkillGroupStatisticsReq()- Empty skill group number
list provided.[CtiosBaseAgentObject,
T_BASE_AGENT_DISABLE_EMPTY_SKILLGROUP_LIST, 985]
10:27:51 CTIOS1-ctios Trace: [agent.5000.5012]::DisableSkillGroupStatisticsReq()- Empty skill group number
list provided.[CtiosBaseAgentObject,
T_BASE_AGENT_DISABLE_EMPTY_SKILLGROUP_LIST, 986]
10:27:51 CTIOS1-ctios Trace: ClientMgr[1]::OnConnectionClosed, Client[0xf841a8][SILVMIN1-VM-2872-2796]
10:29:41 CTIOS1-ctios Trace: [skillgroup.5000.35] QUERY_SKILL_GROUP_STATISTICS_REQ
[CtiosBaseSkillGroupObject, T_BASE_SKILL_QUERY_SKILL_GROUP_STATISTICS_REQ,
789001]
10:29:41 CTIOS1-ctios Trace: [skillgroup.5000.38] QUERY_SKILL_GROUP_STATISTICS_CONF
[CtiosBaseSkillGroupObject, T_BASE_SKILL_QUERY_SKILL_GROUP_STATISTICS_CONF,
789001]
10:30:03 CTIOS1-ctios Trace: [call.5000.17057099] CALL_DATA_UPDATE_EVENT [CtiosBaseCallObject,
T_BASE_CALL_CALL_DATA_UPDATE_EVENT, 37001]
10:30:39 CTIOS1-ctios Trace: [agent.5000.5056] AGENT_STATE_EVENT ( eAvailable ) [CtiosBaseAgentObject,
T_BASE_AGENT_AGENT_STATE_EVENT, 89751]
10:30:49 CTIOS1-ctios Trace: ClientMgr[1]::OnConnectionClosed, Client[0x40754a0][01213]
10:30:56 CTIOS1-ctios Trace: [agent.5000.5012] QUERY_AGENT_STATE_REQ [CtiosBaseAgentObject,
T_BASE_AGENT_QUERY_AGENT_STATE_REQ, 1501]
10:30:56 CTIOS1-ctios Trace: [agent.5000.5012] QUERY_AGENT_STATE_CONF ( eLogout ) [CtiosBaseAgentObject,
T_BASE_AGENT_QUERY_AGENT_STATE_CONF, 1501]
Thanks!Is this with the out of the box CTIOS desktop? Any customization?
david -
Hey,
I get this error message when calling into an unassigned number which redirects to a response group:
From user URI:
sip:[email protected];gruu;opaque=srvr:Microsoft.Rtc.Applications.Acd:RS6nRGV9DlmpNsLtmz5qeQAA
To user URI:
0220198611;phone-context=DefaultProfile
From user agent:
RTCC/4.0.0.0 Response_Group_Service Announcement_Service
Diagnostic header:
26005; reason="The Response Group application was unable to transfer the call to the configured destination and no fallback exists."
Interestingly "To user URI: 0220198611;phone-context=DefaultProfile" is the number off the caller not the destination. I wonder is this a bug? So is the response group trying to transfer to this number and failing because of course it doesnt exist?
As you can see the below the number I am calling is not 0220198611:
From phone number: 0220198611;phone-context=DefaultProfile
To phone number: +6493760053 From mediation server: onzlyncfe1.domain.co.nz To mediation server: From gateway: 192.168.100.70
To gateway:
Disconnected by: +6493760053
Does the calling party's number have to be normalised? If so how can I do this because the global normailisation rules dont seem to apply
in this situation. These rules do work when when calling into a users DDI.
Also to be clear....
+6493760053 is an unassigned number which is setup to redirect to a response group.
If I assign +6493760053 to a user then it works.
Additionally this works perfectly when the gateway sends the call to our legacy 2007r2 mediation server then on to Lync. If the gateway sends the call directly to the co-located Lync mediation server I get the error described.
I hope I make sense. If you are confused let me know :)
Help is appreciated.
Thanks,
AndrewHi ANdrew
Kindly advise how you transfered the unassigned numbers to a specific user, i used the below command but it failled, the message displayed but the call never routed:
New-CsAnnouncement -Parent service:ApplicationServer:LyncFE.squareone.local -Name "SQ unassigned number announcement" -TextToSpeechPrompt "You entered an invalid extinsion you will be forwarded to the operator" -Language "en-US" -TargetUri "sip:[email protected];user=phone"
While [email protected] is the sip uri in my lync for the operator
could you advise what is my issue? -
Unable to transfer outside calls twice with CCME 4.0
Hello,
I have a 3825 with a CCME 4.0 and one E1. There is an IVR (from stonevoice) implemented.
When the operator receives the call, she is able to transfer the call to a internal extension (for example 230), but when the user (ext. 230) tries to transfer the call again to another internal extension (ext. 255), the outside caller is still listening the moh and the second destination extension (ext. 255) don't receives the call.
On the phone screen of the ext.230, remains the 2 calls on hold with a message like "transfer not valid or unable to transfer".
I have enabled the h450.2 and h450.3 services:
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
service script1 http://192.168.10.114/fw/Apps/IOSIVR/Server/TargetScript/script1.tcl
paramspace english index 1
param operator 99910
param msg_attesa_selection NONE
param alert_time 15
paramspace english language en
param msg_attesa_operator NONE
paramspace english location http://192.168.10.114/fw/Apps/IOSIVR/Server/AudioFiles/
param num_selection1 99906
param num_selection2 99907
param num_selection3 99908
param num_selection4 99909
param welcome_msg _menu_GC.au
param num_selection5 99910
paramspace english prefix en
service cua flash:app-b-acd-2.1.0.0.tcl
param queue-len 20
param aa-hunt1 99900
param queue-manager-debugs 1
param number-of-hunt-grps 2
param aa-hunt2 99901
service grupocastilla flash:app-b-acd-aa-2.1.0.0.tcl
paramspace english index 0
param drop-through-option 1
param second-greeting-time 30
param drop-through-prompt _dt_prompt.au
paramspace english language en
param max-time-vm-retry 2
param voice-mail 1991
param max-time-call-retry 700
param aa-pilot 99910
param number-of-hunt-grps 1
paramspace english location flash:
param handoff-string grupocastilla
param call-retry-timer 15
param service-name cua
dial-peer voice 104 voip
service grupocastilla
destination-pattern 99910
description queue loopback
session target ipv4:192.168.10.50
incoming called-number 99910
codec g711ulaw
telephony-service
load 7960-7940 P0030702T023
load 7914 S00104000100
load 7905 CP7905080001SCCP051117A
load 7920 cmterm_7920.4.0-02-00
load 7912 CP7912080001SCCP051117A
max-ephones 168
max-dn 500
ip source-address 192.168.100.1 port 2000
timeouts interdigit 5
system message CCME
cnf-file perphone
user-locale ES
network-locale ES
time-zone 26
time-format 24
date-format dd-mm-yy
voicemail 1999
max-conferences 24 gain -6
call-forward pattern .T
moh music-on-hold.au
web admin system name ird secret 5 $1$9raP$zImXvNHnQIUFoM.EfkeP31
time-webedit
transfer-system full-consult
transfer-pattern ...
transfer-pattern ....
transfer-pattern 1...
transfer-pattern 9...
transfer-pattern .T
after-hours block pattern 1 0906 7-24
after-hours block pattern 2 0905 7-24
after-hours block pattern 3 080 7-24
after-hours block pattern 4 000 7-24
create cnf-files version-stamp 7960 Sep 21 2006 18:07:37
ephone-hunt 1 longest-idle
pilot 99900
list 99980, 99981
timeout 14, 14
statistics collect
description OperatorCan you test the following and tell us what happens ?
a. Call 230 from an internal extension, transfer to internal extension B, and then do a second transfer from B to C.
b. Call 230 from outside, transfer to internal extension B , and then do a second transfer from B to C.
c. Call the operator from inside, transfer to 230, and then do a second transfer from 230 to 255.
d. Call the operator from outside, transfer to 230, then transfer to 255. (We know this fails, so this is just FYI, no need to test this).
HTH
Sankar. -
[OSB] Calling a secured proxy from another secured proxy
Hi,
I would like to call a secured proxy from another secured proxy. However, the call fails.
I'm making a call from a Java stand alone Web Service client. The client uses policy "oracle/wss11_message_protection_client_policy".
The call is made to a proxy secured with a "oracle/wss11_x509_token_with_message_protection_service_policy". The secured proxy routes to a non secured proxy, which does not process WSS Security Header. The non-secured proxy then routes to a non-secured business service. The call is a success.
Then I add a policy to the second proxy, say "oracle/log_policy". Also I set the value of "Process WS-Security Header" to yes. The call fails.
I'm getting
java.lang.NullPointerException
at oracle.wsm.agent.handler.WSMEngineInvoker.createWsmMessageContextFromInvokerContext(WSMEngineInvoker.java:733)
in the osb logs.
I have tried adding an empty WSS Security Header in the Soa headers before calling the second proxy. It didn't change anything.
Do you have any ideas?
I have also came up with a super simplified sitution when this error comes up. This happens when I'm calling a pass through proxy (no policy, process WSS security header set to no). Then when this proxy calls a secured proxy with "oracle/log_policy", the call results in this error. Why??
Here is the OSB output when the problem occurs:
####<2011-11-21 13:00:46 CET> <Info> <OSB Kernel> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846831> <BEA-398077> <
[OSB Tracing] Entering proxy MyProject/ProxyServices/MyFirstProxyService with message context:
[MessageContextImpl body="<soapenv:Body xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"/>"
operation="null"
attachments="<con:attachments xmlns:con="http://www.bea.com/wli/sb/context"/>"
outbound="null"
fault="null"
inbound="<con:endpoint name="ProxyService$MyProject$ProxyServices$MyFirstProxyService" xmlns:con="http://www.bea.com/wli/sb/context">
<con:service/>
<con:transport/>
<con:security/>
</con:endpoint>"
header="<soapenv:Header xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"/>"
]>
####<2011-11-21 13:00:46 CET> <Info> <OSB Kernel> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846832> <BEA-398200> <
[OSB Tracing] Inbound request was received.
Service Ref = MyProject/ProxyServices/MyFirstProxyService
URI = /MyProject/ProxyServices/MyFirstProxyService
Message ID = 3657493765399211266-5215cc49.133c5a81e20.-7f81
Request metadata =
<xml-fragment>
<tran:headers xsi:type="http:HttpRequestHeaders" xmlns:http="http://www.bea.com/wli/sb/transports/http" xmlns:tran="http://www.bea.com/wli/sb/transports" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<http:Accept>text/xml, multipart/related, text/html, image/gif, image/jpeg, *; q=.2, */*; q=.2</http:Accept>
<http:Connection>keep-alive</http:Connection>
<http:Content-Length>7614</http:Content-Length>
<http:Content-Type>text/xml;charset="utf-8"</http:Content-Type>
<http:Host>myLaptop:8011</http:Host>
<http:SOAPAction>"execute"</http:SOAPAction>
<http:User-Agent>Oracle JAX-WS 2.1.5</http:User-Agent>
</tran:headers>
<tran:encoding xmlns:tran="http://www.bea.com/wli/sb/transports">utf-8</tran:encoding>
<http:client-host xmlns:http="http://www.bea.com/wli/sb/transports/http">myLaptop</http:client-host>
<http:client-address xmlns:http="http://www.bea.com/wli/sb/transports/http">192.168.148.155</http:client-address>
<http:http-method xmlns:http="http://www.bea.com/wli/sb/transports/http">POST</http:http-method>
</xml-fragment>
Payload =
<?xml version='1.0' encoding='UTF-8'?><S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/"><S:Header><wsse:Security xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" S:mustUnderstand="1"><wsu:Timestamp xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" wsu:Id="Timestamp-Tt0jQKXTNFAd6lUGgmYuPA22"><wsu:Created>2011-11-21T12:00:46Z</wsu:Created><wsu:Expires>2011-11-21T20:00:46Z</wsu:Expires></wsu:Timestamp><wsse:BinarySecurityToken xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" EncodingType="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-soap-message-security-1.0#Base64Binary" ValueType="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-x509-token-profile-1.0#X509v1" wsu:Id="BST-q10SkWxeoYTKKaeyCSmomA22">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</wsse:BinarySecurityToken><xenc:EncryptedKey xmlns:xenc="http://www.w3.org/2001/04/xmlenc#" Id="EK-N74ve0QpUQxEpFgJc9YR0A22"><xenc:EncryptionMethod Algorithm="http://www.w3.org/2001/04/xmlenc#rsa-oaep-mgf1p"><dsig:DigestMethod xmlns:dsig="http://www.w3.org/2000/09/xmldsig#" Algorithm="http://www.w3.org/2000/09/xmldsig#sha1"/></xenc:EncryptionMethod><dsig:KeyInfo xmlns:dsig="http://www.w3.org/2000/09/xmldsig#"><wsse:SecurityTokenReference xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"><wsse:KeyIdentifier xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" EncodingType="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-soap-message-security-1.0#Base64Binary" ValueType="http://docs.oasis-open.org/wss/oasis-wss-soap-message-security-1.1#ThumbprintSHA1">rbWc2O0Y7yBBsPYkcHOgqxuF3t4=</wsse:KeyIdentifier></wsse:SecurityTokenReference></dsig:KeyInfo><xenc:CipherData><xenc:CipherValue>RGltJV8OQehqBg9EDaae0SO1lH1zBrlrn3/JwSljOPzwwFum9zCzFsu8Gpz05Q9R+Yaz2QXMDpghYuDvcomqDmkANYBrmIQHKKyWCCu8xvGF78jcwEp+RS+e3oy9suejGwUViYGlU4zkIRpGba6xjdkAQsRkX1mWRYMQvrfs/cM=</xenc:CipherValue></xenc:CipherData><xenc:ReferenceList><xenc:DataReference URI="#_igoSptS7UdOzwe4gYy18qg22"/></xenc:ReferenceList></xenc:EncryptedKey><dsig:Signature xmlns:dsig="http://www.w3.org/2000/09/xmldsig#"><dsig:SignedInfo><dsig:CanonicalizationMethod Algorithm="http://www.w3.org/2001/10/xml-exc-c14n#"/><dsig:SignatureMethod Algorithm="http://www.w3.org/2000/09/xmldsig#rsa-sha1"/><dsig:Reference URI="#BST-q10SkWxeoYTKKaeyCSmomA22"><dsig:Transforms><dsig:Transform Algorithm="http://www.w3.org/2001/10/xml-exc-c14n#"/></dsig:Transforms><dsig:DigestMethod Algorithm="http://www.w3.org/2000/09/xmldsig#sha1"/><dsig:DigestValue>GBpMSv85l75tSIZDG9WiKp3rHvM=</dsig:DigestValue></dsig:Reference><dsig:Reference URI="#XSIG-eKzAOdtEBafB7pzBx01wMw22"><dsig:Transforms><dsig:Transform Algorithm="http://www.w3.org/2001/10/xml-exc-c14n#"/></dsig:Transforms><dsig:DigestMethod Algorithm="http://www.w3.org/2000/09/xmldsig#sha1"/><dsig:DigestValue>mEMP/yHb3k474vnbgn3IBvhJqZM=</dsig:DigestValue></dsig:Reference></dsig:SignedInfo><dsig:SignatureValue>ELM50yvmDvJzIH/jpId3LSae1cCtboFau5I4Z8Cws+vZU6JD994hRnaWIFqxxK5vVVIUVu9mKg9+p/QJp8g7SMvhOYBIqRsHKY/2vKGZ36BrcUSXOofDNwV7l9QUzWw0dyV51N/pHX7+PTF9whPgZh48SXdpmU6MV0UkPCXAixA=</dsig:SignatureValue><dsig:KeyInfo xmlns:dsig="http://www.w3.org/2000/09/xmldsig#" Id="KeyInfo-SLUCjT2uaAlI9n0spmTgnw22"><wsse:SecurityTokenReference xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"><wsse:Reference xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" URI="#BST-q10SkWxeoYTKKaeyCSmomA22" ValueType="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-x509-token-profile-1.0#X509v1"/></wsse:SecurityTokenReference></dsig:KeyInfo></dsig:Signature><dsig:Signature xmlns:dsig="http://www.w3.org/2000/09/xmldsig#" Id="XSIG-eKzAOdtEBafB7pzBx01wMw22"><dsig:SignedInfo><dsig:CanonicalizationMethod Algorithm="http://www.w3.org/2001/10/xml-exc-c14n#"/><dsig:SignatureMethod Algorithm="http://www.w3.org/2000/09/xmldsig#hmac-sha1"/><dsig:Reference URI="#Timestamp-Tt0jQKXTNFAd6lUGgmYuPA22"><dsig:Transforms><dsig:Transform Algorithm="http://www.w3.org/2001/10/xml-exc-c14n#"/></dsig:Transforms><dsig:DigestMethod Algorithm="http://www.w3.org/2000/09/xmldsig#sha1"/><dsig:DigestValue>AliE9el9Dmmw3U5W69/zn6QVZEo=</dsig:DigestValue></dsig:Reference><dsig:Reference URI="#Body-ogLysWiLTgk5UjAaaIhIvg22"><dsig:Transforms><dsig:Transform Algorithm="http://www.w3.org/2001/10/xml-exc-c14n#"/></dsig:Transforms><dsig:DigestMethod Algorithm="http://www.w3.org/2000/09/xmldsig#sha1"/><dsig:DigestValue>wJaIENiwWQg/B2MW6Q0xdLAzCRM=</dsig:DigestValue></dsig:Reference></dsig:SignedInfo><dsig:SignatureValue>4k1bNpdK7AaAk296wzFi63dRgwA=</dsig:SignatureValue><dsig:KeyInfo xmlns:dsig="http://www.w3.org/2000/09/xmldsig#"><wsse:SecurityTokenReference xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"><wsse:Reference xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" URI="#EK-N74ve0QpUQxEpFgJc9YR0A22" ValueType="http://docs.oasis-open.org/wss/oasis-wss-soap-message-security-1.1#EncryptedKey"/></wsse:SecurityTokenReference></dsig:KeyInfo></dsig:Signature></wsse:Security></S:Header><S:Body xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" wsu:Id="Body-ogLysWiLTgk5UjAaaIhIvg22"><xenc:EncryptedData xmlns:xenc="http://www.w3.org/2001/04/xmlenc#" Id="_igoSptS7UdOzwe4gYy18qg22" Type="http://www.w3.org/2001/04/xmlenc#Content"><xenc:EncryptionMethod Algorithm="http://www.w3.org/2001/04/xmlenc#aes128-cbc"/><dsig:KeyInfo xmlns:dsig="http://www.w3.org/2000/09/xmldsig#"><wsse:SecurityTokenReference xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"><wsse:Reference xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" URI="#EK-N74ve0QpUQxEpFgJc9YR0A22" ValueType="http://docs.oasis-open.org/wss/oasis-wss-soap-message-security-1.1#EncryptedKey"/></wsse:SecurityTokenReference></dsig:KeyInfo><xenc:CipherData><xenc:CipherValue>vcPRlrky4U7GunHF3pYWFCGrEofmAecajIXIT1+YgBdIJTb8gt7g0GMZyBXGqu29WY+rQajArCajet+pTUeKkUHA3qi9oRmL8wEJkFM858fAyejzxeBWDPBI9C1sjcf+OKGAP4jr3nQzSfzl58d8IhH2uT0uUHD3h/i1pcQuSI/sXAgBb+YblR4+SwQJ6LLBHMTyuymEngoY4KVyI3UYMqePQQQjmD0dXt87Ld1xAOXgWhWRTrnoc48Nq85HQf0qWLyrdXIq9MvXeKc0CDmbLMdKUFWaGdTdNaTNH2iBM5ZEtk4qO4hbJFVU3zczKUhyYa+JzBFi0NCMHKnKCpF2TQ==</xenc:CipherValue></xenc:CipherData></xenc:EncryptedData></S:Body></S:Envelope>
>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846832> <BEA-000000> <WssHandlerImpl.doInboundRequest>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846833> <BEA-000000> <WsmInboundHandler.processRequest>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846833> <BEA-000000> <Got SOAP Message Factory from the Provider: oracle.j2ee.ws.saaj.soap.MessageFactoryImpl@1a99544>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846834> <BEA-000000> <WsmInboundHandler.processRequest()->WSMMessageContext[oracle.integration.platform.request.processed.headers]=[]>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846834> <BEA-000000> <WsmInboundHandler.processRequest()->WSMMessageContext[com.bea.contextelement.alsb.router.inbound.request.metadata.http.client-host]=myLaptop>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846834> <BEA-000000> <WsmInboundHandler.processRequest()->WSMMessageContext[com.bea.contextelement.alsb.router.inbound.request.MessageId]=3657493765399211266-5215cc49.133c5a81e20.-7f81>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846834> <BEA-000000> <WsmInboundHandler.processRequest()->WSMMessageContext[com.bea.contextelement.alsb.router.inbound.request.CharacterEncoding]=utf-8>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846834> <BEA-000000> <WsmInboundHandler.processRequest()->WSMMessageContext[com.bea.contextelement.alsb.router.inbound.TransportProvider]=http>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846834> <BEA-000000> <WsmInboundHandler.processRequest()->WSMMessageContext[com.bea.contextelement.alsb.router.ServiceVersion]=-8022206267159469084>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846835> <BEA-000000> <WsmInboundHandler.processRequest()->WSMMessageContext[com.bea.contextelement.alsb.router.inbound.request.headers.http.Content-Type]=text/xml;charset="utf-8">
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846835> <BEA-000000> <WsmInboundHandler.processRequest()->WSMMessageContext[com.bea.contextelement.alsb.router.ServiceUri]=/MyProject/ProxyServices/MyFirstProxyService>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846835> <BEA-000000> <WsmInboundHandler.processRequest()->WSMMessageContext[com.bea.contextelement.alsb.router.inbound.request.metadata.http.client-address]=192.168.148.155>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846835> <BEA-000000> <WsmInboundHandler.processRequest()->WSMMessageContext[com.bea.contextelement.alsb.router.ProxyService]=MyProject/ProxyServices/MyFirstProxyService>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846835> <BEA-000000> <WsmInboundHandler.processRequest()->WSMMessageContext[com.bea.contextelement.alsb.router.inbound.request.headers.http.SOAPAction]="execute">
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846835> <BEA-000000> <WsmInboundHandler.processRequest()->WSMMessageContext[com.bea.contextelement.alsb.router.inbound.MessagePattern]=SYNCHRONOUS>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846835> <BEA-000000> <WsmInboundHandler.processRequest()->WSMMessageContext[com.bea.contextelement.wli.Message]=org.apache.xmlbeans.impl.store.Saver$InputStreamSaver@211082>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846835> <BEA-000000> <WsmInboundHandler.processRequest()->WSMMessageContext[com.bea.contextelement.alsb.router.inbound.IsTransactional]=false>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846835> <BEA-000000> <invoking WSM Engine's handleRequest()...>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846856> <BEA-000000> <storing the new message in the router message context>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846856> <BEA-000000> <getting subject out of WSSecurityContext>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846856> <BEA-000000> <doing message-level access control (wss-active-intermediary: true; has-custom-message-level-authentication: false)>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846857> <BEA-000000> <calling isAccessAllowed; resource: 'type=<alsb-proxy-service>, path=MyProject/ProxyServices, proxy=MyFirstProxyService, action=wss-invoke, operation=execute', Subject: 1
Principal = class weblogic.security.principal.WLSUserImpl("myPrincipal")
>
####<2011-11-21 13:00:46 CET> <Info> <OSB Security> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846857> <BEA-387027> <Message-level access control policy grants access to proxy "MyProject/ProxyServices/MyFirstProxyService", operation "execute", message-id: 3657493765399211266-5215cc49.133c5a81e20.-7f81, subject: Subject: 1
Principal = class weblogic.security.principal.WLSUserImpl("myPrincipal")
.>
####<2011-11-21 13:00:46 CET> <Info> <OSB Kernel> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846858> <BEA-398078> <
[OSB Tracing] Entering route node RouteToMySecondProxyService with message context:
[MessageContextImpl body="<S:Body wsu:Id="Body-ogLysWiLTgk5UjAaaIhIvg22" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" xmlns:S="http://schemas.xmlsoap.org/soap/envelope/">
<processRequest xmlns="http://www.in4mates.com/targetNamespace"/>
</S:Body>"
operation="execute"
messageID="3657493765399211266-5215cc49.133c5a81e20.-7f81"
attachments="<con:attachments xmlns:con="http://www.bea.com/wli/sb/context"/>"
outbound="null"
fault="null"
inbound="<con:endpoint name="ProxyService$MyProject$ProxyServices$MyFirstProxyService" xmlns:con="http://www.bea.com/wli/sb/context">
<con:service>
<con:operation>execute</con:operation>
</con:service>
<con:transport>
<con:uri>/MyProject/ProxyServices/MyFirstProxyService</con:uri>
<con:mode>request-response</con:mode>
<con:qualityOfService>best-effort</con:qualityOfService>
<con:request xsi:type="http:HttpRequestMetaData" xmlns:http="http://www.bea.com/wli/sb/transports/http" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<tran:headers xsi:type="http:HttpRequestHeaders" xmlns:tran="http://www.bea.com/wli/sb/transports">
<http:Accept>text/xml, multipart/related, text/html, image/gif, image/jpeg, *; q=.2, */*; q=.2</http:Accept>
<http:Connection>keep-alive</http:Connection>
<http:Content-Length>7614</http:Content-Length>
<http:Content-Type>text/xml;charset="utf-8"</http:Content-Type>
<http:Host>myLaptop:8011</http:Host>
<http:SOAPAction>"execute"</http:SOAPAction>
<http:User-Agent>Oracle JAX-WS 2.1.5</http:User-Agent>
</tran:headers>
<tran:encoding xmlns:tran="http://www.bea.com/wli/sb/transports">utf-8</tran:encoding>
<http:client-host>myLaptop</http:client-host>
<http:client-address>192.168.148.155</http:client-address>
<http:http-method>POST</http:http-method>
</con:request>
<con:response xsi:type="http:HttpResponseMetaData" xmlns:http="http://www.bea.com/wli/sb/transports/http" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<tran:headers xsi:type="http:HttpResponseHeaders" xmlns:tran="http://www.bea.com/wli/sb/transports">
<http:Content-Type>text/xml</http:Content-Type>
</tran:headers>
<tran:response-code xmlns:tran="http://www.bea.com/wli/sb/transports">0</tran:response-code>
</con:response>
</con:transport>
<con:security>
<con:transportClient>
<con:username><anonymous></con:username>
</con:transportClient>
<con:messageLevelClient>
<con:username>myPrincipal</con:username>
</con:messageLevelClient>
</con:security>
</con:endpoint>"
header="<S:Header xmlns:S="http://schemas.xmlsoap.org/soap/envelope/"/>"
]>
Edited by: user13604541 on Nov 21, 2011 4:27 AMThis is the rest of log:
####<2011-11-21 13:00:46 CET> <Info> <OSB Kernel> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846860> <BEA-398072> <
[OSB Tracing] Routing to MyProject/ProxyServices/MySecondProxyService with message context:
$body = <S:Body wsu:Id="Body-ogLysWiLTgk5UjAaaIhIvg22" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" xmlns:S="http://schemas.xmlsoap.org/soap/envelope/">
<processRequest xmlns="http://www.in4mates.com/targetNamespace"/>
</S:Body>
$header = <S:Header xmlns:S="http://schemas.xmlsoap.org/soap/envelope/"/>
$attachments = <con:attachments xmlns:con="http://www.bea.com/wli/sb/context"/>
>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846860> <BEA-000000> <WssHandlerImpl.doOutboundRequest>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846860> <BEA-000000> <WsmOutboundHandler.processRequest>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846860> <BEA-000000> <target operation: execute>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846860> <BEA-000000> <Got SOAP Message Factory from the Provider: oracle.j2ee.ws.saaj.soap.MessageFactoryImpl@1a99544>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846860> <BEA-000000> <invoking WSM Engine's Client Agent.>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846861> <BEA-000000> <invoking WSM Engine's handleRequest()>
####<2011-11-21 13:00:46 CET> <Debug> <AlsbSecurityWss> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846861> <BEA-000000> <unexpected exception
java.lang.NullPointerException
at oracle.wsm.agent.handler.WSMEngineInvoker.createWsmMessageContextFromInvokerContext(WSMEngineInvoker.java:733)
at oracle.wsm.agent.handler.WSMEngineInvoker.handleRequest(WSMEngineInvoker.java:359)
at com.bea.wli.sb.security.wss.wsm.WsmOutboundHandler$1.run(WsmOutboundHandler.java:141)
at com.bea.wli.sb.security.wss.wsm.WsmOutboundHandler$1.run(WsmOutboundHandler.java:139)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:147)
at com.bea.wli.sb.security.WLSSecurityContextService.runAs(WLSSecurityContextService.java:55)
at com.bea.wli.sb.security.wss.wsm.WsmOutboundHandler.processRequest(WsmOutboundHandler.java:138)
at com.bea.wli.sb.security.wss.WssHandlerImpl.doOutboundRequest(WssHandlerImpl.java:992)
at com.bea.wli.sb.context.BindingLayerImpl.createTransportSender(BindingLayerImpl.java:532)
at com.bea.wli.sb.pipeline.PipelineContextImpl.doDispatch(PipelineContextImpl.java:521)
at com.bea.wli.sb.pipeline.PipelineContextImpl.dispatch(PipelineContextImpl.java:501)
at stages.routing.runtime.RouteRuntimeStep.processMessage(RouteRuntimeStep.java:128)
at com.bea.wli.sb.pipeline.debug.DebuggerRuntimeStep.processMessage(DebuggerRuntimeStep.java:74)
at com.bea.wli.sb.stages.StageMetadataImpl$WrapperRuntimeStep.processMessage(StageMetadataImpl.java:346)
at com.bea.wli.sb.pipeline.RouteNode.doRequest(RouteNode.java:106)
at com.bea.wli.sb.pipeline.Node.processMessage(Node.java:67)
at com.bea.wli.sb.pipeline.PipelineContextImpl.execute(PipelineContextImpl.java:922)
at com.bea.wli.sb.pipeline.Router.processMessage(Router.java:214)
at com.bea.wli.sb.pipeline.MessageProcessor.processRequest(MessageProcessor.java:99)
at com.bea.wli.sb.pipeline.RouterManager$1.run(RouterManager.java:593)
at com.bea.wli.sb.pipeline.RouterManager$1.run(RouterManager.java:591)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:147)
at com.bea.wli.sb.security.WLSSecurityContextService.runAs(WLSSecurityContextService.java:55)
at com.bea.wli.sb.pipeline.RouterManager.processMessage(RouterManager.java:590)
at com.bea.wli.sb.transports.TransportManagerImpl.receiveMessage(TransportManagerImpl.java:375)
at com.bea.wli.sb.transports.http.generic.RequestHelperBase$1.run(RequestHelperBase.java:154)
at com.bea.wli.sb.transports.http.generic.RequestHelperBase$1.run(RequestHelperBase.java:152)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:147)
at com.bea.wli.sb.transports.http.generic.RequestHelperBase.securedInvoke(RequestHelperBase.java:151)
at com.bea.wli.sb.transports.http.generic.RequestHelperBase.service(RequestHelperBase.java:107)
at com.bea.wli.sb.transports.http.wls.HttpTransportServlet.service(HttpTransportServlet.java:127)
at weblogic.servlet.FutureResponseServlet.service(FutureResponseServlet.java:24)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:183)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.doIt(WebAppServletContext.java:3686)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3650)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2268)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2174)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1446)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
>
####<2011-11-21 13:00:46 CET> <Error> <OSB Security> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846861> <BEA-387024> <An error ocurred during web service security outbound request processing [error-code: InternalError, message-id: 3657493765399211266-5215cc49.133c5a81e20.-7f81, proxy: MyProject/ProxyServices/MyFirstProxyService, target: MyProject/ProxyServices/MySecondProxyService, operation: execute]
--- Error message:
java.lang.NullPointerException
at oracle.wsm.agent.handler.WSMEngineInvoker.createWsmMessageContextFromInvokerContext(WSMEngineInvoker.java:733)
at oracle.wsm.agent.handler.WSMEngineInvoker.handleRequest(WSMEngineInvoker.java:359)
at com.bea.wli.sb.security.wss.wsm.WsmOutboundHandler$1.run(WsmOutboundHandler.java:141)
at com.bea.wli.sb.security.wss.wsm.WsmOutboundHandler$1.run(WsmOutboundHandler.java:139)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:147)
at com.bea.wli.sb.security.WLSSecurityContextService.runAs(WLSSecurityContextService.java:55)
at com.bea.wli.sb.security.wss.wsm.WsmOutboundHandler.processRequest(WsmOutboundHandler.java:138)
at com.bea.wli.sb.security.wss.WssHandlerImpl.doOutboundRequest(WssHandlerImpl.java:992)
at com.bea.wli.sb.context.BindingLayerImpl.createTransportSender(BindingLayerImpl.java:532)
at com.bea.wli.sb.pipeline.PipelineContextImpl.doDispatch(PipelineContextImpl.java:521)
at com.bea.wli.sb.pipeline.PipelineContextImpl.dispatch(PipelineContextImpl.java:501)
at stages.routing.runtime.RouteRuntimeStep.processMessage(RouteRuntimeStep.java:128)
at com.bea.wli.sb.pipeline.debug.DebuggerRuntimeStep.processMessage(DebuggerRuntimeStep.java:74)
at com.bea.wli.sb.stages.StageMetadataImpl$WrapperRuntimeStep.processMessage(StageMetadataImpl.java:346)
at com.bea.wli.sb.pipeline.RouteNode.doRequest(RouteNode.java:106)
at com.bea.wli.sb.pipeline.Node.processMessage(Node.java:67)
at com.bea.wli.sb.pipeline.PipelineContextImpl.execute(PipelineContextImpl.java:922)
at com.bea.wli.sb.pipeline.Router.processMessage(Router.java:214)
at com.bea.wli.sb.pipeline.MessageProcessor.processRequest(MessageProcessor.java:99)
at com.bea.wli.sb.pipeline.RouterManager$1.run(RouterManager.java:593)
at com.bea.wli.sb.pipeline.RouterManager$1.run(RouterManager.java:591)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:147)
at com.bea.wli.sb.security.WLSSecurityContextService.runAs(WLSSecurityContextService.java:55)
at com.bea.wli.sb.pipeline.RouterManager.processMessage(RouterManager.java:590)
at com.bea.wli.sb.transports.TransportManagerImpl.receiveMessage(TransportManagerImpl.java:375)
at com.bea.wli.sb.transports.http.generic.RequestHelperBase$1.run(RequestHelperBase.java:154)
at com.bea.wli.sb.transports.http.generic.RequestHelperBase$1.run(RequestHelperBase.java:152)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:147)
at com.bea.wli.sb.transports.http.generic.RequestHelperBase.securedInvoke(RequestHelperBase.java:151)
at com.bea.wli.sb.transports.http.generic.RequestHelperBase.service(RequestHelperBase.java:107)
at com.bea.wli.sb.transports.http.wls.HttpTransportServlet.service(HttpTransportServlet.java:127)
at weblogic.servlet.FutureResponseServlet.service(FutureResponseServlet.java:24)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:183)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.doIt(WebAppServletContext.java:3686)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3650)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2268)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2174)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1446)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
>
####<2011-11-21 13:00:46 CET> <Info> <OSB Kernel> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846871> <BEA-398102> <
[OSB Tracing] Exiting route node with fault:
<con:fault xmlns:con="http://www.bea.com/wli/sb/context">
<con:errorCode>BEA-386400</con:errorCode>
<con:reason>General outbound web service security error</con:reason>
<con:location>
<con:node>RouteToMySecondProxyService</con:node>
<con:path>request-pipeline</con:path>
</con:location>
</con:fault>>
####<2011-11-21 13:00:46 CET> <Info> <OSB Kernel> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846873> <BEA-398074> <
[OSB Tracing] The following variables are added:
$outbound = <con:endpoint name="ProxyService$MyProject$ProxyServices$MySecondProxyService" xmlns:con="http://www.bea.com/wli/sb/context">
<con:service>
<con:operation>execute</con:operation>
</con:service>
<con:transport>
<con:mode>request-response</con:mode>
<con:qualityOfService>best-effort</con:qualityOfService>
<con:request xsi:type="http:HttpRequestMetaData" xmlns:http="http://www.bea.com/wli/sb/transports/http" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<tran:headers xsi:type="http:HttpRequestHeaders" xmlns:tran="http://www.bea.com/wli/sb/transports">
<http:Content-Type>text/xml</http:Content-Type>
<http:SOAPAction>"execute"</http:SOAPAction>
</tran:headers>
</con:request>
</con:transport>
<con:security>
<con:doOutboundWss>true</con:doOutboundWss>
</con:security>
</con:endpoint>
>
####<2011-11-21 13:00:46 CET> <Info> <OSB Kernel> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846874> <BEA-398076> <
[OSB Tracing] The following variables are changed:
$inbound = <con:endpoint name="ProxyService$MyProject$ProxyServices$MyFirstProxyService" xmlns:con="http://www.bea.com/wli/sb/context">
<con:service>
<con:operation>execute</con:operation>
</con:service>
<con:transport>
<con:uri>/MyProject/ProxyServices/MyFirstProxyService</con:uri>
<con:mode>request-response</con:mode>
<con:qualityOfService>best-effort</con:qualityOfService>
<con:request xsi:type="http:HttpRequestMetaData" xmlns:http="http://www.bea.com/wli/sb/transports/http" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<tran:headers xsi:type="http:HttpRequestHeaders" xmlns:tran="http://www.bea.com/wli/sb/transports">
<http:Accept>text/xml, multipart/related, text/html, image/gif, image/jpeg, *; q=.2, */*; q=.2</http:Accept>
<http:Connection>keep-alive</http:Connection>
<http:Content-Length>7614</http:Content-Length>
<http:Content-Type>text/xml;charset="utf-8"</http:Content-Type>
<http:Host>myLaptop:8011</http:Host>
<http:SOAPAction>"execute"</http:SOAPAction>
<http:User-Agent>Oracle JAX-WS 2.1.5</http:User-Agent>
</tran:headers>
<tran:encoding xmlns:tran="http://www.bea.com/wli/sb/transports">utf-8</tran:encoding>
<http:client-host>myLaptop</http:client-host>
<http:client-address>192.168.148.155</http:client-address>
<http:http-method>POST</http:http-method>
</con:request>
<con:response xsi:type="http:HttpResponseMetaData" xmlns:http="http://www.bea.com/wli/sb/transports/http" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<tran:headers xsi:type="http:HttpResponseHeaders" xmlns:tran="http://www.bea.com/wli/sb/transports">
<http:Content-Type>text/xml</http:Content-Type>
</tran:headers>
<tran:response-code xmlns:tran="http://www.bea.com/wli/sb/transports">0</tran:response-code>
</con:response>
</con:transport>
<con:security>
<con:transportClient>
<con:username><anonymous></con:username>
</con:transportClient>
<con:messageLevelClient>
<con:username>myPrincipal</con:username>
</con:messageLevelClient>
</con:security>
</con:endpoint>
>
####<2011-11-21 13:00:46 CET> <Info> <OSB Kernel> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb7> <1321876846874> <BEA-398104> <
[OSB Tracing] Exiting pipeline pair>
####<2011-11-21 13:00:46 CET> <Info> <OSB Kernel> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb8> <1321876846879> <BEA-398096> <
[OSB Tracing] Exiting MyProject/ProxyServices/MyFirstProxyService>
####<2011-11-21 13:00:46 CET> <Info> <OSB Kernel> <myLaptop> <osb_server1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <0add29b7d176a5e4:5215cc49:133c5a81e20:-7ff4-0000000000000cb8> <1321876846881> <BEA-398201> <
[OSB Tracing] Inbound response was sent.
Service Ref = MyProject/ProxyServices/MyFirstProxyService
URI = /MyProject/ProxyServices/MyFirstProxyService
Message ID = 3657493765399211266-5215cc49.133c5a81e20.-7f81
Response metadata =
<xml-fragment>
<tran:headers xsi:type="http:HttpResponseHeaders" xmlns:http="http://www.bea.com/wli/sb/transports/http" xmlns:tran="http://www.bea.com/wli/sb/transports" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<http:Content-Type>text/xml; charset=utf-8</http:Content-Type>
</tran:headers>
<tran:response-code xmlns:tran="http://www.bea.com/wli/sb/transports">1</tran:response-code>
<tran:encoding xmlns:tran="http://www.bea.com/wli/sb/transports">utf-8</tran:encoding>
</xml-fragment>
Payload =
<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"><soapenv:Body><soapenv:Fault><faultcode>soapenv:Server</faultcode><faultstring>BEA-386400: General outbound web service security error</faultstring><detail><con:fault xmlns:con="http://www.bea.com/wli/sb/context"><con:errorCode>BEA-386400</con:errorCode><con:reason>General outbound web service security error</con:reason><con:location><con:node>RouteToMySecondProxyService</con:node><con:path>request-pipeline</con:path></con:location></con:fault></detail></soapenv:Fault></soapenv:Body></soapenv:Envelope>
> -
Unity 7.0(2) cannot transfer from Call Handler to Non Sub Extn
Hi,
Got Unity 7 with Exchange onbox. Need to setup a Call Handler that will forward calls to another extensionon the CUCM that has no VM. I created 2 call handlers:
CH1 DN:1234 (same as CUCM DN)
Transfer incoming calls to a phone=No,send directly to Greeting
Greeting=Send caller to Call Handler CH2
CH2
Transfer incoming call to a phone=Yes. Extn 5678.
Problem is I keep getting "Sorry Example Administrator is not available, please leave a message".
Any ideas?
RichThe call flow needs to be:
CH1 either via a caller input or an after greeting action
Attempt transfer to: CH2
In CH2 under call transfer settings, yes, ring subscriber at this DN
Your restriction tables need to allow what you're trying to dial.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
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