Transfer to IVR in Outbound Campaign does not work

Hi
I am configuring an outbound predictive campaign and I need when no agents are available the customer should be transfer to my IVR, but when the call is transferred it is dropped.
When I check the debugs of the gateway I found "Busy User" disconnected cause 17.
I hope you can help me with this issue.
UCCE 9.0(2)
CUCM 9.1
GW 2921
My script to Transfer to IVR is like this:
My campaign configuration is like this:
Regards.

Ok, have you configured your Dialer to Handle TR Label which comes as a response through MR PG, for Translation routing request?
look at below. how your dialer is configured to handle label? what is flow ?
Modification of Local Static Route File
The SIP Dialer installation process installs an empty template file named DNPHost in the \icm\customerInstanceName\Dialer directory. This file defines the static route mappings of a dialed number wildcard pattern to the IP address or host name with which an agent phone or CTI Route point is registered. For each static route you wish to define, enter a row in this file in the following format:
wildcard pattern, IP address or host name, description
Examples:
7?????, 10.86.227.144, transferring outbound calls to agent extensions
86! , 10.86.227.186, for CTI Route Points on CUCM node1
4?????, gambino.cisco.com, transfer to IVR campaign
For single gateway deployments, the SIP Dialer reads the static routing info from DNPHost and uses the information from the file to construct the SIP REFER message. If the SIP Dialer is setup to support a voice gateway, the SIP Dialer loads DNPHost, ensures that it has valid routing entries, and sends an alarm if the file does not exist or is invalid.
See the installed DNPHost file template for additional information about its use.
regards
Chintan

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16:53:00.684 |In Message -- H225SetupMsg -- Protocol= H225Protocol|*^*^*
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16:53:00.685 |Ie - Q931CalledPartyIe -- IEData= 70 09 A1 39 36 33 32 33 39 39 38 |*^*^*
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16:53:00.685 |MMan_Id= 0. (iep= 0 dsl= 0 sapi= 0 ces= 0 IpAddr=149815ac IpPort=2043)|*^*^*
16:53:00.685 |IsdnMsgData1= 08 02 5B CA 05 04 03 90 90 A5 70 09 A1 39 36 33 32 33 39 39 38 7E 00 86 05 30 88 06 00 08 91 4A 00 05 22 80 B5 00 00 30 13 44 69 61 6C 6F 67 69 63 20 43 6F 72 70 6F 72 61 74 69 6F 6E 00 AC 15 98 05 06 B8 00 14 15 79 1B C9 3E 02 1F 3F 03 80 B9 FE 5F AC 75 00 D5 0D 98 00 07 00 AC 15 98 14 07 FB 11 00 25 13 79 1B C9 3E 02 1F 3F 03 80 B9 FE 5F AC 75 01 00 01 00 01 00 01 00 01 00 01 40 40 B5 00 00 30 14 44 69 61 6C 6F 67 69 63 20 43 6F 72 70 6F 72 61 74 69 6F 6E 10 80 01 00 |*^*^*
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h323-uu-pdu
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CRCX 5493 S0/SU0/DS1-0/[email protected] MGCP 0.1
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X: 1
L: p:20, a:PCMU, s:off, t:b8, fxr/fx:t38
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R: D/[0-9ABCD*#]
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<---
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016388: *May 2 17:12:59.773: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x0016
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Message Edited by bobbodavis on 11-15-2008 07:37 PM

I have fixed all the IP adresses to avoid the DHCP problem but I still have problems.
I have sereval scenarioes:
1. MC < 1Gb wire > WRT610N < 5.0n WIFI > MX
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2. MC < 1Gb wire > WRT610N < 2.4b/g WIFI > MX
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3. MC < 2.4b/g WIFI > WRT610N < 2.4b/g WIFI > MX
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4. MC < 100Mb wire > WRT610N < 2.4b/g WIFI > MX
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5. MC < 100Mb wire > WRT610N < 5.0n WIFI > MX
Not tested yet - looking forward to this - might bring me HDTV.
Result:
This gives HDTV but there is a problem with stability on the streaming but very difficult to see on the picture. Testing for disconnects - now tested for 30 min. - no disconnects.
This looks really promissing.
I am pretty sure that the WRT610N have a problem in the switching part of the router specially when it has to switch from 1G to WIFI. I bought the WRT610N to get HDTV on WIFI and Cisco markets the DMA and WRT610N as a perfect match. But it definately have problems - i still do not understand their silence about this.
I will come back with the last results when I have them
/John
Message Edited by Infraxpert on 01-05-2009 04:38 PM
Message Edited by Infraxpert on 01-05-2009 05:35 PM

What is up with the Quicktime 7.2 upgrade, it DOES NOT WORK!

Quicktime 7.2 Internet Plug-In does not work with Safari? I am very up to date with all the upgrades to maintain security, and this most recent "upgrade" while may be plugging a security hole for the iPhone does not maintain past functionality. I have searched and done most if not all the suggested fixes (repairing permissions, removing Internet Plug-Ins, installing most up to date flash player, un checking Flash Media MIME setting, even forcing Safari to load w/ Rosetta) and am very disappointed with having to force Safari into Rosetta and shocked to hear the suggestion to abandon Apple altogether and use Firefox. I am using Safari to get away from Netscape and third party software to AVOID conflicts. Worse Firefox does in-fact work making me doubt its' security for internet banking.
When is Apple going to FIX this Quicktime Update so that it works?!

Same here. I don't have in Intel Mac, so it's not a Rosetta issue. I've patiently followed every tip I've read in many discussions. Reinstalled Quicktime. Installed Flash 9 Upgrade. Changed Quicktime settings (unchecked enable flash, unchecked Flash Media under MIME settings). Trashed Quicktime preferences.
However in Safari, on upon trying to open any movie trailer on the Quicktime web site
http://www.apple.com/trailers/
or even watch the iLife 08 guided tour
http://www.apple.com/ilife/guidedtour/small.html
I get a Quicktime logo with a question mark. In Firefox (which I've also reinstalled) it quits unexpectedly when trying to open a movie trailer. In my own experiments, I've opened another admin account on my computer and when I log in there, everything works fine. You say "well just use that account then", that would mean me having to transfer all my files to the other account which I don't want to do unless someone has a really quick way to do so. Also, in checking the system preferences for Quicktime under both accounts, I don't see any difference. Both accounts are accessing the same software from the root level Applications folder, so why does it work in one account and not the other? Someone help, as I don't think I can read another 10 page discussion on this.

Profit center assignment in 3KEH does not work

Hello,
I make posting (FB50) to a balance sheet account to which a profit center is assigned in t-code 3KEH (Additional Balance Sheet and P&L Accounts). I do not input any profit center in FB50. As a result of this posting I expect that the line item should be visible on the assigned profit center. Unfortunately this line item is not transferred to Profit Center Accounting - line item is not visible in KE5Z report. But when I input the profit center in FB50 manually, then the line item is visible on the profit center.
Could you please give me advice, what could be the reason that the assignment of profit centers to accounts in t-code 3KEH does not work?
I checked the settings in 1KEF and see that online transfer and line items transfer are allowed in Profit Center Accounting.
Best regards,
Robert

Hi Robert,
If you are using NewGL, you can then use trx. FAGL3KEH to set a default profit center on company code level.
Please read also note 826357. I hope this helps.
Best Regards,
Vanessa.

Bapi_document_create2 does not work correctly with attached file.

Hi all.
I hava a problem with bapi. I programmed below.
        ls_docdata-documenttype = 'BBS'.
        ls_docdata-description = 'JJW test'.
        ls_file-documenttype = 'BBS'.
        ls_file-ORIGINALTYPE = 1.
        ls_file-storagecategory = 'ZSTW_KPRO'.
        ls_file-wsapplication = 'TXT'.
        ls_file-docfile = entity_filename.
        append ls_file to lt_files.
        CALL FUNCTION 'BAPI_DOCUMENT_CREATE2'
          EXPORTING
            documentdata       = ls_docdata
            PF_FTP_DEST = 'SAPFTP'
            PF_HTTP_DEST = 'SAPHTTP'
          IMPORTING
            documenttype               =      lv_documenttype
            documentnumber           =     lv_documentnumber
            documentpart                =     lv_documentpart
            documentversion           =     lv_documentversion
            return                           =     ls_return
          tables
            documentfiles     = lt_files.
        call function 'BAPI_TRANSACTION_COMMIT'.
If I don't attach the file, DIR is created but if attach some files, it does not work. What should I do??
regards.

Hi,
You can use the below to attach the file from BSP to SAP. But it doesnt use the BAPI - 'BAPI_DOCUMENT_CREATE2'. It works perfectly for me. Let me know if you have any questions.
Note: This code put the file into SAP Directory "/userapps/master_data/" as well as it upload the file into Transaction WTY since i am using Business object:BUS2222. You may need to modify the Business object if you ahve the one, otherwise you can just put it into SAP DIR.
FUNCTION ZATTACH_CREATE.
*"*"Update function module:
*"*"Local interface:
*" IMPORTING
*"     VALUE(FILE) TYPE SAPB-SAPFILES
*"     VALUE(STR_FILE_CONTENT) TYPE XSTRING
*"     VALUE(OBJECT_KEY) TYPE BAPIBDS01-OBJKEY
DATA: LOGICAL_SYSTEM TYPE BAPIBDS01-LOG_SYSTEM,
        CLASSNAME TYPE BAPIBDS01-CLASSNAME,
        CLASSTYPE TYPE BAPIBDS01-CLASSTYPE.
DATA: IT_FILES TYPE TABLE OF BAPIFILES,
        IT_SIGNATURE TYPE TABLE OF BAPISIGNAT,
   FILES TYPE BAPIFILES,
SIGNATURE TYPE   BAPISIGNAT.
DATA: I_TOADD TYPE TOADD,
        FILENAME_ALL TYPE SAPB-SAPFILES,
        FILE_PATH TYPE SAPB-SAPFILES,
        FILE_PATH_MEMORY(250) TYPE C, " path für SAP memory
        FILE_PATH_LENGTH TYPE I,       " length of the file_path
       FILE_CONTENT_LENGTH TYPE I,       " length of the file_CONTENT
       FILE_NAME TYPE SAPB-SAPFILES,
        FILE_EXTENSION TYPE TOADD-DOC_TYPE.     " file-extension.
DATA: I_FILE_CONTENT TYPE TABLE OF BAPICONTEN.
DATA: WA_FILE_CONTENT TYPE BAPICONTEN,
   STRING_CONTENT TYPE STRING,
   STRING_CONTENT1 TYPE STRING.
DATA:
   I_FILES TYPE TABLE OF BAPIFILES ,
        I_SIGNATURE TYPE TABLE OF BAPISIGNAT ,
        I_COMPONENTS TYPE TABLE OF BAPICOMPON ,
       COMPONENTS TYPE BAPICOMPON ,
        I_PROPERTIES TYPE TABLE OF SDOKPROPTY ,
        I_PROPERTIES2 TYPE TABLE OF BAPIPROPER ,
        I_PROPERTIES_DEL TYPE TABLE OF BAPIDPROPT ,
       MIMETYPE TYPE TOADD-MIMETYPE,
COMPID TYPE BAPICOMPON-COMP_ID, " compid for popup
        COMPID_FLAG(1) TYPE C,           " compid can't be changed
        MODIFY_FLAG(1) TYPE C,           " document is modified
        ATTRI_FLAG(1) TYPE C,            " attri can't be changed
        TITLE_FLAG(1) TYPE C,            " titel of the popup
        CANCEL_FLAG(1) TYPE C,           " cancel button Yes/No
        BUTTON_TEXT(10) TYPE C,
        INFO_TEXT(100) TYPE C,
VERSION_NR TYPE BDN_CON-DOC_VER_NO,     " version_nr for popup
        VERSION_LANGU2 TYPE T002T-SPTXT, " language field in POPUP
        VERSION_LANGU TYPE BDN_CON-LANGU," SPRAS language field
        TITLE_TEXT(100) TYPE C,          " title of the popup
        DESCRIPTION TYPE BDN_CON-DESCRIPT.      " descr. for popup
*FILENAME_ALL = fileUpload_event->file_name.
* Transfering into SAP File server.
FILE_CONTENT_LENGTH = XSTRLEN( STR_FILE_CONTENT ).
FILENAME_ALL = FILE .
STRING_CONTENT = STR_FILE_CONTENT.
DATA: OUT_LINES TYPE TABLE OF XSTRING.
CALL FUNCTION 'SCMS_XSTRING_TO_BINARY'
    EXPORTING
      BUFFER                = STR_FILE_CONTENT
*   APPEND_TO_TABLE       = ' '
* IMPORTING
*   OUTPUT_LENGTH         =
    TABLES
      BINARY_TAB            = I_FILE_CONTENT.
DELETE DATASET '/userapps/master_data/claim1.txt'.
OPEN DATASET '/userapps/master_data/claim1.txt' FOR APPENDING
    IN TEXT MODE ENCODING DEFAULT.
* LOOP AT I_FILE_CONTENT INTO WA_FILE_CONTENT.
*    TRANSFER STR_FILE_CONTENT TO '/userapps/master_data/claim1.txt'.
TRANSFER STRING_CONTENT TO '/userapps/master_data/claim1.txt'.
* ENDLOOP.
CLOSE DATASET '/userapps/master_data/claim1.txt'.
OPEN DATASET '/userapps/master_data/claim1.txt' FOR INPUT
       IN TEXT MODE ENCODING DEFAULT.
READ DATASET '/userapps/master_data/claim1.txt' into STRING_CONTENT1.
* -- split filename                                                 -- *
    DATA: LENGTH TYPE I.
DATA: PATH2(1200). " LIKE sapb-sapfiles.
DATA: L_FILE(1200),
        L_DIR(1200),
        L_DELIMITER        TYPE C,
        L_OFFSET           TYPE I,
        L_BYTES            TYPE I,
        L_DELIMITER_OFFSET TYPE I,
        L_DELIMITER_BYTES TYPE I,
        L_CHAR             TYPE C,
        L_PREVIOUS_CHAR    TYPE C,
        L_LAST_CHAR        TYPE C.
PATH2 = FILENAME_ALL.
LENGTH = STRLEN( PATH2 ).
L_OFFSET = 0.
WHILE L_OFFSET < LENGTH.
    L_LAST_CHAR = L_CHAR. "remember last character
    L_BYTES = CHARLEN( PATH2+L_OFFSET ).
    L_CHAR = PATH2+L_OFFSET(L_BYTES). "get current character
    IF L_CHAR = '/' OR L_CHAR = '' OR L_CHAR = ':'.
      IF L_DELIMITER IS INITIAL OR L_DELIMITER = ':'.
        "Typically we deal with absolute paths, so the first
        "delimiter is best. This allows for UNIX paths with
        "'' in the directory or file name
        L_DELIMITER = L_CHAR.
      ENDIF.
      IF L_CHAR = L_DELIMITER.
        L_DELIMITER_OFFSET = L_OFFSET.
        L_DELIMITER_BYTES = L_BYTES.
        "remember character in front of delimiter:
        L_PREVIOUS_CHAR = L_LAST_CHAR.
      ENDIF.
    ENDIF.
    L_OFFSET = L_OFFSET + L_BYTES.
ENDWHILE.
IF NOT L_DELIMITER IS INITIAL.
    L_OFFSET = L_DELIMITER_OFFSET + L_DELIMITER_BYTES.
    L_FILE = PATH2+L_OFFSET.
    IF L_PREVIOUS_CHAR = ':' OR L_DELIMITER = ':'.
      "path ends with or after drive identifer, include the delimiter
      L_DIR = PATH2(L_OFFSET).
    ELSEIF NOT L_DELIMITER_OFFSET IS INITIAL.
      "do not include a trailing delimiter for compatibility reasons
      L_DIR = PATH2(L_DELIMITER_OFFSET).
    ELSE.
      CLEAR L_DIR.
    ENDIF.
ELSE.
    L_DIR = SPACE.
    L_FILE = PATH2.
ENDIF.
FILE_PATH = L_DIR.
FILE_NAME = L_FILE.
* -- set new file_path to SAP memory                                -- *
FILE_PATH_LENGTH = STRLEN( FILE_PATH ).
IF FILE_PATH <> SPACE AND FILE_PATH_LENGTH < 250.
    FILE_PATH_MEMORY = FILE_PATH.
    SET PARAMETER ID 'OAP' FIELD FILE_PATH_MEMORY.
ELSE.
    FILE_PATH_MEMORY = SPACE.
    SET PARAMETER ID 'OAP' FIELD FILE_PATH_MEMORY.
ENDIF.
* -- data declaration ------------------------------------------------ *
DATA:
        SINGLE_C TYPE C.
CLEAR: SINGLE_C.
LENGTH = STRLEN( FILE_NAME ).
IF LENGTH > 0.
    WHILE LENGTH > 0.
      SINGLE_C = FILE_NAME+LENGTH(1).
      IF SINGLE_C CO '.'.
        LENGTH = LENGTH + 1.
        EXIT.
      ELSE.
        LENGTH = LENGTH - 1.
      ENDIF.
    ENDWHILE.
    IF LENGTH > 0.
      FILE_EXTENSION = FILE_NAME+LENGTH.
    ELSE.
      FILE_EXTENSION = SPACE.
    ENDIF.
ELSE.
    FILE_EXTENSION = SPACE.
ENDIF.
IF FILE_EXTENSION <> SPACE.
    SET LOCALE LANGUAGE SY-LANGU.
    TRANSLATE FILE_EXTENSION TO UPPER CASE.              "#EC TRANSLANG
    SET LOCALE LANGUAGE SPACE.
ENDIF.
* TR001++
DATA: I_TOADV TYPE TABLE OF TOADV.
DATA: WA_TOADV TYPE TOADV.
DATA: OBJECT TYPE SAEOBJART.
SELECT * FROM TOADV INTO CORRESPONDING FIELDS OF TABLE
          I_TOADV WHERE STANDARD = 'X'.
DELETE I_TOADV WHERE AR_OBJECT CS 'BDS' OR AR_OBJECT CS 'ZSEST'.
READ TABLE I_TOADV INTO WA_TOADV WITH KEY DOC_TYPE = FILE_EXTENSION.
* -- get name and description for the document                      -- *
CLEAR: COMPID,
         DESCRIPTION,
         VERSION_NR,
         MODIFY_FLAG,
         COMPID_FLAG,
         ATTRI_FLAG,
         TITLE_FLAG.
COMPID_FLAG    = ' '.              " -> compid can't be changed
MODIFY_FLAG    = 'S'.              " -> popup in save modus
ATTRI_FLAG     = 'X'.              " -> attri's can be changed
COMPID         = FILE_NAME.
VERSION_NR     = '00000001'.
VERSION_LANGU2 = SY-LANGU.
TITLE_FLAG     = '1'.              " -> BDN
* -- get the mimetype of the docuclass                              -- *
*PERFORM MIMETYPE_GET(OAALL) USING FILE_EXTENSION
*                            CHANGING I_TOADD.
DATA: I_DOCUMENTCLASS TYPE TOADD-DOC_TYPE.
MOVE FILE_EXTENSION TO I_DOCUMENTCLASS.
SET LOCALE LANGUAGE SY-LANGU.
TRANSLATE I_DOCUMENTCLASS TO UPPER CASE.               "#EC TRANSLANG
SET LOCALE LANGUAGE SPACE.
SELECT SINGLE * FROM TOADD INTO I_TOADD WHERE
                             DOC_TYPE EQ I_DOCUMENTCLASS.
IF SY-SUBRC NE 0.                    " nothing found -> default!
    I_TOADD-DOC_TYPE = I_DOCUMENTCLASS.
    I_TOADD-MIMETYPE = 'application/x-docType'.             "#EC NOTEXT
ENDIF.
MOVE I_TOADD-MIMETYPE TO MIMETYPE.
* -- fill file and signature structure                              -- *
CLEAR: I_FILES, I_SIGNATURE.
REFRESH : I_FILES, I_SIGNATURE.
DESCRIPTION = FILE_NAME.
FILES-DOC_COUNT = 1.
FILES-DIRECTORY = FILE_PATH.
FILES-FILENAME = FILE_NAME.
FILES-MIMETYPE = MIMETYPE.
APPEND FILES TO I_FILES.
* -- fill components and signature structure                        -- *
COMPONENTS-DOC_COUNT = 1.
COMPONENTS-COMP_COUNT = 1.
COMPONENTS-MIMETYPE   = MIMETYPE.
COMPONENTS-COMP_ID         = FILE_NAME.
APPEND COMPONENTS TO I_COMPONENTS.
SIGNATURE-DOC_COUNT = 1.
SIGNATURE-PROP_NAME = 'BDS_DOCUMENTCLASS'.
SIGNATURE-PROP_VALUE = FILE_EXTENSION.
APPEND SIGNATURE TO I_SIGNATURE.
SIGNATURE-PROP_NAME = 'BDS_CONTREP'.
*IF BDS_DOCTYPE_LIST-CONTREP = SPACE.
SIGNATURE-PROP_VALUE = ' '.                               "#EC NOTEXT
*ELSE.
* I_SIGNATURE-PROP_VALUE = BDS_DOCTYPE_LIST-CONTREP.
*ENDIF.
APPEND SIGNATURE TO I_SIGNATURE.
SIGNATURE-PROP_NAME = 'BDS_DOCUMENTTYPE'.
SIGNATURE-PROP_VALUE = WA_TOADV-AR_OBJECT. "'ZSRVCXLS'."TR001+
APPEND SIGNATURE TO I_SIGNATURE.
SIGNATURE-PROP_NAME = 'DESCRIPTION'.
SIGNATURE-PROP_VALUE = DESCRIPTION.
APPEND SIGNATURE TO I_SIGNATURE.
SIGNATURE-PROP_NAME = 'LANGUAGE'.
SIGNATURE-PROP_VALUE = VERSION_LANGU.
APPEND SIGNATURE TO I_SIGNATURE.
CALL FUNCTION 'BDS_BUSINESSDOCUMENT_CREA_TAB'
    EXPORTING
*   LOGICAL_SYSTEM        =
      CLASSNAME             = 'BUS2222' "classname_select
      CLASSTYPE             = 'BO'" classtype_select
    CLIENT                = SY-MANDT
      OBJECT_KEY            = OBJECT_KEY
    BINARY_FLAG           = 'X'
* IMPORTING
*   OBJECT_KEY            =
    TABLES
      SIGNATURE             = I_SIGNATURE
      COMPONENTS            = I_COMPONENTS
    CONTENT               = I_FILE_CONTENT
*   ASCII_CONTENT         =
* EXCEPTIONS
*   NOTHING_FOUND         = 1
*   PARAMETER_ERROR       = 2
*   NOT_ALLOWED           = 3
*   ERROR_KPRO            = 4
*   INTERNAL_ERROR        = 5
*   NOT_AUTHORIZED        = 6
*   OTHERS                = 7
COMMIT WORK AND WAIT.
IF SY-SUBRC <> 0.
* MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
*         WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDFUNCTION.
Message was edited by:
        Raja T

Transfer to IVR in Outbound Campaign does not work

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