Transfer to voicemail on Lync phone workarounds?
Since transfer to voicemail isn't an option on Lync Phone Edition, what workarounds have people found?
I've played a bit with an automated attendant, where consult before transfer, call the attendant, punch in the extention but the call restarts when the transfer is complete.
Is there a qualified phone out there that does not run Lync Phone Edition that could give us this option?
Has anyone built an MSPL script that can help?
Here are some
Snom documents for your reference:
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information
found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Kent Huang
TechNet Community Support
Similar Messages
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I have an iPhone 4s and have set up with my provider for voicemail. however, when called my phone does not switch to voicemail. How do I set the phone to transfer to voicemail when not answered etc?
Voicemail is a carrier feature, not a phone feature. This has to be fixed by your carrier, so contact them, as obviously, voicemail is not properly provisioned on your account.
-
Can I transfer my voicemails from old att iphone to new verizon iphone?
can I transfer my voicemails from old att iphone to new verizon iphone?
Syncing won't transfer the photos. If you want to transfer you camera roll photos, as well as your other data and settings, see http://support.apple.com/kb/HT2109. If you only are concerned with photos, import them from your old phone to your computer as shown here:http://support.apple.com/kb/HT4083, then put them in a folder and select to sync this folder to your new phone on the Photos tab of your iTunes sync settings and sycing your new phone.
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Lync Phone Edition and wpad.dat - using proxy for firmware updates
Our Lync Phone Edition devices seem determined to use our proxy server for firmware updates, even though the server is directly accessible.
Has anyone else experienced this? Is there a workaround?
The phones are learning of the wpad.dat file via DHCP 252. The wpad file has several rules that should be causing a bypass but none is taking effect. The proxy is dropping the traffic because it doesn't match a rule.
0:59:53.632.540 : [CPU 0] Raw data 208 (wchar), UCD_LOG_INFO: 08/04/2014|10:17:13 UCDAPI: PerformImageUpdateThread started with lpThreadParm(0x1938c00)
0:59:53.688.396 : [CPU 0] Raw data 1246 (wchar), UCD_LOG_INFO: 08/04/2014|10:17:13 UCDAPI: XMLRequest To OCS = <Request><DeviceType>UCPhone</DeviceType><MacAddress>00-04-F2-9E-8F-F4</MacAddress><SerialNumber>0004f29e8ff4</SerialNumber><IP>10.124.1.41</IP><UserID>[email protected]</UserID><NumOf 0:59:53.688.638 : [CPU 0] Raw data 174 (wchar), UCD_LOG_VERBOSE: 08/04/2014|10:17:13 UCDAPI: UCDHTTPTransport::CloseConnections called
0:59:53.731.587 : [CPU 0] Raw data 444 (wchar), UCD_LOG_INFO: 08/04/2014|10:17:13 UCDAPI: UCDAutoproxyGetProxyInfo: https://xyz-lyncfe-02.xyz.net/RequestHandler/ucdevice.upx can be reached through one of these proxies: 192.168.127.201:8080 192.168.127.202:8080
--:--:--.---.--- : [CPU 0] ====================== Data loss counter: 0 bytes lost ======================
0:59:53.983.597 : [CPU 0] Raw data 174 (wchar), UCD_LOG_VERBOSE: 08/04/2014|10:17:13 UCDAPI: UCDHTTPTransport::CloseConnections called
0:59:53.985.010 : [CPU 0] Raw data 1494 (wchar), UCD_LOG_INFO: 08/04/2014|10:17:13 UCDAPI: OCS Response = <?xml version="1.0" ?><Response><NumOfFiles>1</NumOfFiles><CurrentTime>2014-08-04T13:17:13</CurrentTime><Update><FileName>CPE.nbt</FileName>
<SignatureFileName>CPE.cat</SignatureFileName>
<DescriptFi 0:59:53.991.169 : [CPU 0] Raw data 170 (wchar), UCD_LOG_INFO: 08/04/2014|10:17:13 UCDAPI: SetLanguageList called with langlist (ENU)
0:59:53.996.727 : [CPU 0] Raw data 1394 (wchar), UCD_LOG_INFO: 08/04/2014|10:17:13 UCDAPI: Selected download string =
FileName = CPE.nbt
SigFile = CPE.cat
BaseURL = http://xyz-lyncfe-02.xyz.net/RequestHandler/Files/UCPhone/POLYCOM/CX600/Rev-5/ENU/4.0.7577.4444/CPE
RelURL = /RequestHandler/Fil 0:59:54.002.158 : [CPU 0] Raw data 146 (wchar), UCD_LOG_INFO: 08/04/2014|10:17:13 UCDAPI: CallDiskCleanUpCallback called
0:59:54.002.460 : [CPU 0] Raw data 137 (char), UCD_LOG_VERBOSE: 08/04/2014|10:17:13 Aries: 08/04/2014|10:17:13.685 5540002:4390672 TRACE :: CImageUpdate::UpdateStartedCallback: EnterI do not have those options set in DHCP because we do not use these as PIN-authenticated phones. The phone is registering fine and is learning the correct URL:
BaseURL = http://xyz-lyncfe-02.xyz.net/RequestHandler/Files/UCPhone/POLYCOM/CX600/Rev-5/ENU/4.0.7577.4444/CPE
Are you saying that the phone will bypass the proxy if it learns the server name via DHCP but it will use the proxy (and ignore the local names list in wpad.dat) if it learns the name via DNS-based discovery and SIP registration? -
Is it possible to disable Exchange integration on Lync Phone when not tethered?
Hi all,
I know there are many other threads about this issue, but my question is a bit different.
As we know, Lync phone edition gives the following message when not tethered to USB
"connection to Microsoft Exchange is unavailable because you signed in directly on the phone"
A customer of mine has lots of devices logged in by pin instead of USB tethering and end-users keep asking questions about this.
Is it possible to to suppress this message with some kind of client policy ?
Regards,
Stefan van der Heijden - AdvantiveNo, not really. I can't take you up on your advice and use delegates. The use case excludes PC all together - there is no computer nearby to be used. In my case they need to make and receive phone calls, be able to transfer calls, and have
a voice mail feature. Lync Edition device does not accommodate this use case well. Here are the issues so far.
1. You can't transfer calls unless phone is unlocked. There is a way to change that trough policy, but the phone lock policy works on per site basis. On a small deployment like ours with a single site this means phone lock for everyone or no
one.
2. Phone shows error about "Exchange integration" as we discussed above. Due to interface design choices this means that "menu" button is obscured form view. That makes it impossible for uninformed user to transfer a call.
Here is the bottom line the way I see it: the Lync Edition Phone is great for an office (cubical farm) environment, but when time comes to deal with special use cases the assumptions Lync/Exchange team made backfire. I'd have to go to Lync Server compatible
phone like Polycom VVX to get around phone lock issue. In Polycom world that is configurable on per phone basis, as, one would argue, it should be. Polycom have bugs of their own though - you can't make "blind transfer" a default method of transfer.
So, no good solution so far. -
Transfer to voicemail supervised transfer
Hello,
I have my transfer to voicemail setup and working using *4xxx as the directory number and I have a transfer to voicemail profile attached to that directory number and a CTI route point with that line attached to it.. All is fine and working in multiple locations.
I have one location now that is having an odd issue. The receptionist wants to transfer a call to voicemail and she presses transfer, then presses *, then presses the blf speed dial button on her sidecar, then before she can press transfer again she hears the greeting from the voicemailbox that she is transfering too. She can then hit transfer and the initial caller still hears the entire greeting like normal. But why would she be hearing the initial greeting?
Could I have missed something in my config?
Thanks,
Dan.Hi guys,
There's a pretty good explanation of the behavior (expected) within these
bug notes
It was a Bug in earlier versions;
CSCsm67316 Bug Details
The greeting doesn't start over when callers transferred to VM box
Symptom:
Whena call is transferred to VM the greeting doesn't start over. Insteadthe greeting keeps playing and the greeting is heard mid stream afterthe transfer.
Conditions:
Normaloperation, either transfer via a CTI route point where the operator cantransfer to VM extension *XXXX, or can be transfered to VM via themessages softkey.
Workaround:
Unity Connection can be configured to inject a delay before playing the greeting. On the ports page in the system administration tool, change the setting "Delay After Answer" to a suitable value. We admit this is not a great solution, since this delay will affect every call, not just transfers, and the timing needs to be chosen just right.
Further Problem Description:
Observed behavior in CUCMBE-6.0.1.1000-37
1. PSTN caller dials the main company number.
2. Company's operator answers the call.
3. PSTN callers asks the operator to transfer his call directly to a person's voice mail.
4a. Operator hits the "transfer" softkey (the PSTN caller is now on hold).
4b. Operator dials * plus the extension number.
4c. The person's greeting starts to play immediately.
4d. The operator hits the "transfer" softkey again, to complete the call transfer.
5. The PSTN caller hears the person's greeting truncated, not from the beginning but from
the point where it was when the operator hit "transfer" the second time.
Fix implementation for Connection 7.0 and 2.x:
ForConnection 7.0, entire prompt stream will restart when either thedestination IP address changes or the destination CODEC changes. Sameas Unity restart prompt behavior.
ForConnection 2.x, only the currently playing prompt will be restarted. Sousers must have a recorded greeting in place in order to get the fullbenefits of the restart prompt feature. If no personal greeting isconfigured (default greeting), then prompt restart will most likelyhappen during the part of the default prompt that says ".. Is notavailable...". The prompt "extension xxxx" won't be heard since it's atthe top of the prompt list.
1st Found-In
2.0(0.337)
Fixed-In
7.0(0.207)
7.0(0.268)
2.1(0.375)
6.1(1.2112.1)
2.1(1)ES21
Related Bug Information Transfer directly to greeting, greeting gets cut off.
Symptom:When transferring messages the recording starts before the secondtransfer is hit, I need help to configure this so that the the Greetingmessage doesn't start until the message had actually been transferredthe second time. Conditions: When transferring messages the recordingstarts before the second transfer is hit, I need help to configure thisso that the the Greeting message doesn't start until the message hadactually been transferred the second time. Workaround: In the SA, go toTelephony and bring up the port group page, then from the Edit menuchoose the advanced settings. The setting you want is "Delay BeforeOpening Greeting". The bad news is that this value will apply to allcalls, not just transfers. So pick the minimum value that works foryou.
Unity Connection Administration >
Telephony Integrations >
Port Group >
SERVER >
Edit >
Advanced Settings >
Delay After Answer = 2000 milliseconds (set to 0 by default) > Save
Cheers!
Rob
"Everything is broken" - Bob Dylan -
how do you transfer voice memos from your phone to your macbook? I don't want voice memos from my computer to go to my phone. It's so easy with other PC's.
Hi King Arthur 2000,
Voice memos can be shared back to a computer in a number of different ways, described in this article -
Share a voice memo - Voice Memos - iPhone Basics - Apple Support
http://support.apple.com/kb/TI227
Thanks for using Apple Support Communities.
Best,
Brett L -
How do you transfer voice memos from your phone to computer
How do you transfer voice memos from your phone to computer
Is it possible to transfer a voice memo to my computer and then convert that to text that can be printed?
Here is my problem. I study harbor seals and have always taken hand written notes that then must be typed into the computer when I get home from an observation. Is there any way I can dictate what I see to a voice memo and then have that translated to text. If there is which would do it best an iphone or ipad (I have neither, just a tracphone for an emergency).
Perhaps this is asking too much from the technology available but it would be a great help if I could do this.
Thanks for any help you can give! -
Hi I am trying to sync my ip3 but wont allow me to transfer music purchased on the phone to itunes on the laptop. States I have 5 authorised computers on my account but when i logg into my itunes account it only identifies 1 so i carn't deactive all to start again? I am trying to backup data fom myip3 to put on ip4 so carnt even complete sync atm Any ideas on what to do??
To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use.
If your sister doesn't know the password for her old ID, and if her old ID is an earlier version of her current ID, she needs to temporarily recreate the old ID so you can delete if from your phone using her current password. To do this, have her go to https://appleid.apple.com, click Manage my Apple ID and sign in with her current iCloud ID. Click edit next to the primary email account, change it back to her old email address and save the change. Then edit the name of the account to change it back to her old email address. You can now use the password for her current ID to turn off Find My iDevice on your device, even though it prompts you for the password for her old account ID. After you do this, Next, have your sister recreate her current ID again by going back to https://appleid.apple.com and changing her primary email address and iCloud ID name back to the way it was.
Then your can save any photo stream photos that you wish to keep to the camera roll on your device, then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted. You will be prompted to either keep or delete the iCloud data from your device. If the data is already in another account you can choose Delete. If you need to migrate it to another account, choose Keep, then choose Merge when signing into the new account. -
I have lost my contacts but my husbands phone and mine are on same itunes account how can I transfer his contacts to my phone?
Thank you for that.
I do have contacts in Windows Live Mail but still can't find Windows contacts where you said, I have:
Sorry about the text size, but I think you can see what I have.
Thank you for your help so far, I just need to make sure its definitely gone before I give up! -
How can i transfer contacts from my old phone(android) to my new iphone
how can i transfer contacts from my old phone(android) to my new iphone
HaideeJohnson wrote:
Abarbour wrote:
how can i transfer contacts from my old phone(android) to my new iphone
I used the following method, which means that your contacts are permanently on your iPhone (the problem with syncing to Gmail in order to 'transfer' contacts is that you need the gmail account to be active all the time in order to see the contacts), take an example of transferring contacts from Sony to iPhone:
1. Transfer all of your contacts to the Sony Experia's internal storage. It will create a vCard file.
2. Connect your Sony Experia to a pc
3. Ensure that you can see the Sony Experia's internal storage files, and identify the location of the vCard file (for me it was in system/PIM)
4. Set up an email account on your iPhone
5. Email the vCard file to the email account on your iPhone
6. Open the vCard file attachment on your iPhone
7. You should now see your contacts and automatically have the option (in the same screen) to 'Add all xxx Contacts' where xxx is the number of contacts in the vCard file
Hope that helps.
how to transfer contacts from iphone 3gs to android?
iPhone 3GS, iOS 5.1.1 -
How can I transfer music from one Windows Phone to...
I have a Nokia Lumia 1020. I dropped it and cracked the screen so I was sent a replacement device. I was able to transfer everything from my old phone to the new one, except for the hundreds of songs I have downloaded over the last several months. When I try to transfer the files through my computer, I get an error about some kind of digital license rights.
What do I do?if you purchased them through xbox music, or nokia music, go back to that product and try to redownload from that application on your new device.
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Hi i want to upload my music from my i-phone to i-tunes so i can then transfer to my new samsung phone. However my i-tunes is linked to another computer which i no longer have. PLEASE HELP!!!
The iphone is not a storage/backup device. The sync is one way - computer to iphone. The only exception is itunes purchases. File>Devices>Transfer Purchases
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I cannot get my computer to find a device driver to connect my iPhone 4 to my computer so that I can transfer my pictures from my phone to my computer in order to free up some memory on my phone. Can you please help me. I have used the troubleshoot method on my computer and it does nothing. I have a Windows 8 computer. Thank you for your help.
Reinstall iTunes. Make sure you follow the instructions in this support document to the letter. http://support.apple.com/kb/HT1923.
You may have some problems because Apple has not certified that everything works with Windows 8 yet. -
Lync phone device sign in failed
Hi. I have an environment of Lync 2010.
Front End Pool - 1 server
Director pool - 2 servers
AV pool - 2 servers
My DNS system is split brain. Local domain company.net, external domain company.com
DNS pinpoint zones:
lyncpool01.company.net pointed to Lync FE server IP address
_sipinternaltls._tcp.company.com SRV 0 0 5061 pointed to sip.company.com
sip.company.com pointed to Lync FE server IP address.
dialin.company.com pointed to Lync FE server IP address
meet.company.com pointed to Lync FE server IP address
ucupdates-r2.company.com pointed to Lync FE server IP address
_ntp._udp.company.com SRV 0 0 123 pointed to my DC (WIN2K8R2)
=================================================
DHCP options
I tried to point option 120 and 43 to FE and Director pool, but no result.
All 6 options of DHCP successfully deployed:
==============================================================================
The result of Test-CsPhoneBootStrap
VERBOSE: Target server fqdn AND web service URL provided by user.
'STActivity' activity started.
Trying to download a certificate chain from web service.
Web Service url :
http://lyncpool01.company.net/CertProv/CertProvisioningService.svc
Certificate chain downloaded successfully.
'STActivity' activity completed in '0,0185095' secs.
'STActivity' activity started.
Trying to get web ticket.
Web Service url :
https://lyncpool01.company.net:443/WebTicket/WebTicketService.svc
Using PIN auth with Phone\Ext : 1010 Pin : 180291
GetWebTicketActivity completed.
'STActivity' activity completed in '0,1102579' secs.
'STActivity' activity started.
Starting ResolveUser activity using Web Ticket.
Web Service url :
https://lyncpool01.company.net:443/CertProv/CertProvisioningService.svc
Found user : sip:[email protected]
Setting sip uri 'sip:[email protected]' back to parent workflow.
ResolveUser activity completed.
'STActivity' activity completed in '0,0988848' secs.
'STActivity' activity started.
Trying to get web ticket.
Web Service url :
https://lyncpool01.copmany.net:443/WebTicket/WebTicketService.svc
Using PIN auth with Phone\Ext : 1010 Pin : 180291
GetWebTicketActivity completed.
'STActivity' activity completed in '0,1038949' secs.
'STActivity' activity started.
Trying to download a CS certificate for User :
[email protected] endpoint :
STEpid
Web Service url :
https://lyncpool01.company.net:443/CertProv/CertProvisioningService.svc
GetCSCertificate activity completed.
'STActivity' activity completed in '0,4309389' secs.
'Register' activity started.
Sending Registration request:
Target Fqdn = lyncpool01.company.net
User Sip Address = sip:[email protected]
Registrar Port = No Port is provided..
Auth Type 'Certificate' is selected.
Registration Request hit against LC2K10EES.company.net
'Register' activity completed in '0,0913775' secs.
Starting cleanup...
cleanup successful.
'UnRegisterActivity' activity started.
'UnRegisterActivity' activity completed in '0,0049845' secs.
Workflow
'Microsoft.Rtc.SyntheticTransactions.Workflows.STPhoneBootstrapWorkflow',
succeded.
VERBOSE: Workflow Instance Id d80e2d02-5e25-47dd-9927-ec8809c19089, completed.
VERBOSE: Workflow Execution Time (sec): 0.9030903
===========================================================================
The result of Test-CsClientAuth
VERBOSE: Target web service url not provided. Will have to extract it from auth
challenge.
'STActivity' activity started.
Starting STS Uri Discovery...
Found sts-uri :
https://lyncpool01.company.net:443/CertProv/CertProvisioningService.svc.
STS Uri Discovery activity completed successfully.
'STActivity' activity completed in '0,0141103' secs.
'STActivity' activity started.
Trying to get web ticket.
Web Service url :
https://lyncpool01.company.net:443/WebTicket/WebTicketService.svc
Using NTLM\Kerb auth.
GetWebTicketActivity completed.
'STActivity' activity completed in '0,0556596' secs.
'STActivity' activity started.
Trying to download a CS certificate for User :
[email protected] endpoint :
STEpid
Web Service url :
https://lyncpool01.company.net:443/CertProv/CertProvisioningService.svc
GetCSCertificate activity completed.
'STActivity' activity completed in '0,5940291' secs.
'Register' activity started.
Sending Registration request:
Target Fqdn = lyncpool01.company.net
User Sip Address = sip:[email protected]
Registrar Port = No Port is provided..
Auth Type 'Certificate' is selected.
Registration Request hit against LC2K10EES.company.net
'Register' activity completed in '0,0951852' secs.
'UnRegisterActivity' activity started.
'UnRegisterActivity' activity completed in '0,0046577' secs.
Starting cleanup...
cleanup successful.
Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STClientAuthWorkflow',
succeded.
VERBOSE: Workflow Instance Id 5419b6d7-ff06-4244-9dba-708d61978e88, completed.
VERBOSE: Workflow Execution Time (sec): 0.8020802
===========================================================
Configuration information of Lync 2010 Client
==============================================================================
The result of Get-CsWebServiceConfiguration
PS C:\Users\raliyev> Get-CsWebServiceConfiguration
Identity : Global
TrustedCACerts : {}
MaxGroupSizeToExpand : 100
EnableGroupExpansion : True
UseWindowsAuth : Negotiate
UseCertificateAuth : True
UsePinAuth : True
AllowAnonymousAccessToLWAConference : True
EnableCertChainDownload : True
InferCertChainFromSSL : True
CASigningKeyLength : 2048
MaxCSRKeySize : 16384
MinCSRKeySize : 1024
MaxValidityPeriodHours : 8760
MinValidityPeriodHours : 8
DefaultValidityPeriodHours : 4320
MACResolverUrl :
SecondaryLocationSourceUrl :
ShowJoinUsingLegacyClientLink : True
ShowDownloadCommunicatorAttendeeLink : True
=====================================================
The result of Get-CsProxyConfiguration
Identity : Global
Realm : Microsoft.Rtc.Management.WritableConfig.Se
ttings.SipProxy.UseDefault
MaxClientMessageBodySizeKb : 128
MaxServerMessageBodySizeKb : 5000
TreatAllClientsAsRemote : False
OutgoingTlsCount : 4
DnsCacheRecordCount : 30000
EnableWhiteSpaceKeepAlive : True
UseKerberosForClientToProxyAuth : False
UseNtlmForClientToProxyAuth : True
DisableNtlmFor2010AndLaterClients : False
UseCertificateForClientToProxyAuth : True
AcceptClientCompression : True
MaxClientCompressionCount : 15000
AcceptServerCompression : True
MaxServerCompressionCount : 1024
RequestServerCompression : True
===========================================================
Lync logging tool is not showing any usefull information.
I cheked for logs: CertProvisioning, S4, Sipstack and WebInfrastructure.
====================================================
Finally can't catch the problem.
RFTOK, that is very telling as USB tethering has very few requirements and in most environments works rought out of the box.
Here the main things to check:
Is the Lync User's Telephony setting set to Enterprise Voice? This is a requirement to use Lync Phone Edition (the
Line URI does not need to be populated).
Time Server issues can also prevent sign-in. If a Time Server is not provided via DHCP or DNS SRV then the phone will fallback to connecting to
time.windows.com, so if the phone does not have Internet access or NTP traffic is blocked at a firewall, then this could be your problem as well.
Obvious, but worth pointing out: make sure the phone is connected to Ethernet and receiving a basic DHCP lease (IP, subnet, gateway, DNS, etc). USB tethering does not work unless the device is also connected to Ethernet.
Follow the steps in this article to at least get USB tethering working
http://blog.schertz.name/2010/12/externally-provisioning-lync-phone-edition-3
Then you can move on to PIN authentication:
http://blog.schertz.name/2010/12/configuring-lync-server-for-phone-edition-devices
Jeff Schertz | Microsoft Solutions Architect - Polycom | Lync MVP
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