Transfer Upgrades and Annual Upgrades

Question

Hi Community,
I have a few questions regarding transferring upgrades and annual upgrades.  First off, here's what the FAQ says:
What do I have to do to get a new phone with Annual Upgrade?
You must be registered for My Verizon, be on a calling plan of $49.99 or higher and have completed at least 1 year of a 2-year contract and agree to renew for an additional 2 years in order to get a new phone at a promotional price. It’s as easy as that.
Is this replacing New Every Two?
No, Verizon Wireless is providing an additional program to upgrade your phone. By taking advantage of the Annual Upgrade, however, your New Every Two calendar will restart.
I currently have a Moto Droid (secondary line on a family plan) which I purchased in November of 2009 on an Annual Upgrade. I resigned a 2 yr contract for the line (ending 11/2011) and paid the promotional price for the phone.  I was actually only 11.5 months into the contract but I think they let me slide   Anyway, I'm assuming my line should be eligible for another Annual Upgrade in November of this year?  I'm sort of confused because this line now has a different contract ending date than the primary line (how is that possible on a family plan, by the way?)
The primarly line on my account is currently eligible for a NE2 upgrade (contract ends 12/10/2010). Is it possible to transfer the NE2 upgrade to the secondary line, and still have the primary line be eligible for an Annual Upgrade?  How would transferring an NE2 upgrade affect the next upgrade eligibility for this line?  What would happen if the NE2 contract was transferred to the secondary line, and then we did not renew the contract for the primary line in December (again, I do not understand how this whole same-plan-different-contract-end-dates thing works)?
Also, if the NE2 upgrade is transferred from the primary to the secondary line, would I then be forfeiting any Annual Upgrade the secondary line might be eligible for in November?  Finally, is it possible to transfer an Annual Upgrade like you can with NE2?
Any insight would be greatly appreciated!

Answer 1

I'm a bit confused, but let me try and answer your questions as far as I understand them....
slickvick81 wrote:
Hi Community,
I have a few questions regarding transferring upgrades and annual upgrades.  First off, here's what the FAQ says:
What do I have to do to get a new phone with Annual Upgrade?
You must be registered for My Verizon, be on a calling plan of $49.99 or higher and have completed at least 1 year of a 2-year contract and agree to renew for an additional 2 years in order to get a new phone at a promotional price. It’s as easy as that.
Is this replacing New Every Two?
No, Verizon Wireless is providing an additional program to upgrade your phone. By taking advantage of the Annual Upgrade, however, your New Every Two calendar will restart.
I currently have a Moto Droid (secondary line on a family plan) which I purchased in November of 2009 on an Annual Upgrade. My confusion begins here, because secondary lines do not get annual upgrades - your plan has to be $49.99 or higher and secondary lines are $9.99.  I resigned a 2 yr contract for the line (ending 11/2011) and paid the promotional price for the phone.  I was actually only 11.5 months into the contract but I think they let me slide   Anyway, I'm assuming my line should be eligible for another Annual Upgrade in November of this year?  NO - secondary lines do not get annual upgrades...  I'm sort of confused because this line now has a different contract ending date than the primary line (how is that possible on a family plan, by the way?)  Each line on a family plan has it's own contract, and can have different end dates.  If you used the primary line's annual upgrade for the Droid in November of 2009 (which you almost HAD to have done), then the primary line's contract would end November 2011.  The contract for your line is likely what it was before  - since you haven't used an upgrade (if I'm reading this right). 
The primarly line on my account is currently eligible for a NE2 upgrade (contract ends 12/10/2010). So it looks like they DID somehow use the annual upgrade for you to get the Droid and applied it to your line??  This IS confusing!!  Is it possible to transfer the NE2 upgrade to the secondary line, and still have the primary line be eligible for an Annual Upgrade?  No - if you use the NE2 you wil extend the primary line's contract for two more years - it will be one year before it is eligible for the annual upgrade again. How would transferring an NE2 upgrade affect the next upgrade eligibility for this line?  It would "use" the upgrade; the contract would be extended 2 years for that line, and on voice plans of $49.99 or higher it will be eligible for an annual upgrade.  What would happen if the NE2 contract was transferred to the secondary line, and then we did not renew the contract for the primary line in December (again, I do not understand how this whole same-plan-different-contract-end-dates thing works)?  The secondary line that used the NE2 would still have it's original contract end date - THAT upgrade discount can be used to get a phone for the primary line.
Also, if the NE2 upgrade is transferred from the primary to the secondary line, would I then be forfeiting any Annual Upgrade the secondary line might be eligible for in November?  Finally, is it possible to transfer an Annual Upgrade like you can with NE2?
Any insight would be greatly appreciated!
Your questions and answering each one individually is getting more and more convoluted, so let me just try and give you a better understanding of family plans, and contracts, and upgrade options.
First, understand that each line on a family plan has it's own contract - they can have different start dates, and different ending dates, and different upgrade eligibilities.
You can do alternate upgrades - one line is eligible to upgrade, but the phone is used on another line.  Very commonly done, but can add to the confusion!  The contract and eligibility is tied to the line, but you can use any (Verizon/compatible) phone on that line that you want.  You can swap phones without affecting the contract at all.
The primary line on a family plan with a voice plan of $49.99 or higher can upgrade annually, sign a 2 year contract and get the 2 yr discount price, and forfeit the additional NE2 credit; it will be available 20 months into the two year contract.  If the primary does another annual upgrade, the NE2 is again forfeited until 20 months later.  The only way to use the additional NE2 credit is for the primary to wait to use the upgrade option at the 20 month point, rather than using the annual upgrade.
Secondary lines are eligible to upgrade at the 2 yr discounted pricing 20 months into the contract (4 months before the contract end date).
We have a family plan with 5 lines, varying contract end dates.  Two lines are currently eligible to upgrade; my son's line is eligible, but he has a new phone that he got using my husband's upgrade.  So hubby's line shows he's not eligible, but yet his phone is older and may need to be replaced soon.  He'll just use the son's upgrade.  Basically, we wait till someone NEEDS a new phone, and look to see which line(s) is/are eligible.  Sometimes it's the line that needs it, sometimes it's not.
Log into MyVerizon as the primary account holder, click on UPGRADE - and you'll see all the lines and when their contract ends and who/which is eligible for upgrade.