Transferin​g Encrypted photos from the Torch

05-08-2011 07:21 PM
I have a BB Torch through my company.  The Encryption mode is on for pictures, and it is locked.  I can not turn encryption off.  I am trying to transfer photos to my PC, but I can not use the simple USB drag and drop method, as all of the pics have the .REM extension added to them as a result of the encryption.  The photos are all stored on the media card on the phone.
Our IT folks have told me that I need to download an old version of Desktop Manager (4.7) WITH Roxio Media Manager, as this is the only media transfer protocol out there that can 'un-encrypt' the photos.  Evidently the latest version of the desktop manager can not handle encrypted photos.
My previous blackberry was a Curve 8900, and this method worked.  I was able to transfer the photos without a problem using media manager.
When I try to open media manager with the torch, it just keeps asking for the device password over and over.  I suspected it might be confused with the old blackberry, so I downloaded the DM 4.7 with MM on my kids computer and started completely fresh.  Same result.  Clearly the computer recognizes that the BB is connected, as it prompts for the password.  However, it won't recognize the PW when input.  Interestingly, the BB Device Manager shows the BB connected and lists the PIN number.  However the Desktop Manager shows no BB connected... and Media Manager just keeps prompting over and over for the password.
I have searched through many user blogs and have not come across anyone with a solution to this specific issue.  I have tried, removing and reinstalling the Desktop/Media Manager.  I tried installing version 5.0.1, which I saw recommended in another user forum... very similar result.  I also tried updating the device driver.  No help.
I have also noticed that I do not have a 'send' or 'share' option when I am viewing the files... not sure if this is related to the encryption setting? 
The only method I have been able to find to transfer the files is to access them through the facebook app on the blackberry.  From the facebook app, I can select the camera icon and it allows me to upload them to an album... rather laborious for a large number of photos, and of course it automatically resizes them to about 50Kb, drastically reducing the photo quality.
Does anyone have any experience with this or ideas on how to either 1) get the torch talking properly to media manager, or 2) another method to get the pictures un-encrypted and downloaded to my pc?
Appreciate any help!

What's a 'G Drive"?
Are you trying to move a Library? That's easy:
Make sure the drive is formatted Mac OS Extended (Journaled)
1. Quit iPhoto
2. Copy the iPhoto Library from your Pictures Folder to the External Disk.
3. Hold down the option (or alt) key while launching iPhoto. From the resulting menu select 'Choose Library' and navigate to the new location. From that point on this will be the default location of your library.
4. Test the library and when you're sure all is well, trash the one on your internal HD to free up space.
What's a "Shadow File"? How many photos have you been deleting at a time?
Regards
TD

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