Transfering images from my BB8100 to my laptop

My Blackberry show up as a removable storage space and I can see the file structure and folders but when I go into the "pictures" folder there are no pictures showing up, yet I have taken loads of pictures and want to download them to my laptop - why cant I see the pictures and therefore transfer them?

Hi Kennysavage and welcome to the Blackberry Forums
You have any media card installed on your device?
Can you see the media card as removable disk when you connect the device to the pc?
If not, follow this
Go to menu, options, memory,
Memory Card support change to ON
Mass Storage mode support change to ON
Auto enable mass storage mode when Connected change to YES
After this you can see and move the pictures to the PC 
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.

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