Transfering music from Napster To Go to Creative Zen Sleek Photo probl

Hello
I have a Creative Zen Sleek Photo with Napster To Go. I have Windows XP home edition. I can rip a CD to the hard dri've
of the computer and transfer music to the mp3 player, but I am receiving a message when trying to transfer music files
from Napster To Go. The message is the mp3 player will need an update to the firmware to work with Napster To Go.
The Zen Sleek Photo has the latest firmware. I had been able to transfer music from Napster To Go until recently.
Napster support referred me to Creative support but the Sleek Photo is past the warranty. Any help would be appreciated.
Thank you.
Bridget Ferrazzano

I had problems for the first month of my Napster membership (while I was still in the trial period). I nearly went elsewhere, but stayed with it. As soon as the trial period was over, everything worked perfectly. One suggestion is to use the same software for everything. Whether you use Creative media source, Napster's own software or media explorer or any of the others, stick with that one only. Do not give up and go to itunes. What a waste of money!?If you need to reload firmware or try another software, it's worth it.
I also had some issues getting help. Napster said the problem was with Creative and Creative said the problem was with Napster. Don't give up. Can you get ripped songs in?

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