Transferral of ownership of accompanying Apple software

My apologies if this is answered elsewhere, but I've been searching for over an hour and I still can't find a recent answer to this.
I bought a mid-2012 MacBook Pro from a friend of mine a while ago. I believe rather than wipe the thing and start again, he just removed his user account, and created one for me. This seemed like quite a good thing at the time because it had a few pieces of reasonably valuable software on it that he no longer had any use for, that I would (he no longer has any Apple products on which to use them).
However, over time I started to notice that because some of this software was installed under his Apple ID, I couldn't update them with updates from the App store. I ended up deleting much of the offending software because of this. One of the packages I first noticed this on was iPhoto, then iMovie, then some of the other software I thought was 'bundled' with the Mac.
Having read through various posts on this subject, it seems there used to be a site whereby you could register your Apple products (http://register.apple.com), just as long as the previous owner had removed their product registration. This site has been decommissioned, and Apple do not appear to adequately explain the transferral of ownership process.
This gets me to my main question - Is it still possible to transfer ownership of the iLife software which is bundled with a new Macbook Pro, and if so how does one go about it?
I can confirm that if I click on iPhoto or iMovie in the App Store, Apple wants to charge me £10.49 for each. I haven't checked the others, but I'd assume they are the same. I already purchased GarageBand for my old MacBook on the App Store, and I've already installed it, if that makes any difference.
Many thanks in advance for any advice on this.

That is to remove all trace of the original owners information on the system. The Online Internet recovery system will reinstall the original version of OS X that came on it when it was new. You need to do that. I Mid 2012 model could of come from the factory with either Lion or Mountain Lion. If it now has Mountain Lion installed and it originally came with Lion then Mountain Lion is TIED to the original owners Apple ID. If it originally came with Mountain Lion then that is what will be reinstalled and all trace of his name and Apple ID will be removed
Prof9000 wrote:
Thanks for an incredibly speedy and informative reply LowLuster. This is great to know, although having to reinstall the OS is a bit of a shame. Why is this, out of interest? (not that it's a particular problem)
Now, excuse my ignorance, but how does one go about releasing one's old MacBook from an AppleID? Is there some kind of association within your account (I couldn't see anything from my cursory browse).
Thanks again!

Similar Messages

IPod only recognized as digital camera / Apple Software Update unable to be uninstalled

This may sound like a common problem, but I've done a LOT of work trying to fix it based on online searches. With no avail, I think this problem can't be easily fixed.
As the question states, the initial problem is that my iPod Touch (1st gen I think, maybe 2nd gen, iOS 3.1.3) wasn't recognized by iTunes as an iPod, but only as a digital camera (Windows 7, 64-bit). At first I was content because I didn't have extra songs I wanted to add. But then when I cleared the RAM one day, the iPod restarted with the USB/Connect to iTunes screen. Finally, I had no choice but to try to fix the iTunes problem. So, as most people suggest first, I tried to update iTunes.
Unfortunately iTunes was unable to update. There was a rolling back error, that I traced to Apple Mobile Device Software by using the Command Prompt and logging the install log. Apparently, iTunes didn't have sufficient permission by Windows to delete the necessary files. I even uninstalled iTunes to try to reinstall it, but it didn't reinstall, leaving me with no iTunes at all.
Then I extracted AMDS installer from the iTunes installation package and logged that installation process to find errors. According to an online source, the driver was blank, so I first tried using pnputil.exe in cmd to remove the Apple driver package. This failed, so I manually went into C:\Windows\System32\DriverStore\FileRepository to find the driver to delete it so it could reinstall. Unfortunately, it still wouldn't install.
In addition, I changed the ownership of ProgramData, Program Files, and Program Files (x86) in the C:\ disk to Administrator instead of SYSTEM and gave full permission to myself (the administrator) and "TrustedInstaller." A risky move, I know, but I was desperate. I had hoped that this would give permission to iTunes to modify what it needed to modify, but this still didn't work.
Thus, I tried to remove all traces of Apple software that related to iTunes manually. This involved the Apple files in ProgramData, Program Files\Common Files, and Program Files (x86)\Common Files. Then I tried to uninstall the list of programs related to iTunes (Bonjour, QuickTime, etc). However, Apple Software Update refused to uninstall and gave an error "There is a problem with this Windows Installer package. A program reuired for this install to complete could not be run. Contact your support personnel or package vendor." I fear in my deletion of files, I might have deleted something necessary for this uninstall.
I downloaded multiple forced uninstallers, but none of them worked - the same message showed up constantly. I went into the registry key to see if I could manually uninstall Apple Software Update, but this didn't seem to work either. I was too afraid to delete anymore files...
So here I am again, having walked in a complete circle in this extremely complicated situation. The files I deleted in my first attempt at a solution ended up hindering a possible actual solution. Any ideas to uninstall Apple Software Update, or to solve iTunes rolling back error, or to remove the connect to iTunes screen from my iPod would be greatly greatly greatly appreciated. I can live without iTunes, but my iPod is very important to me. If anyone has a solution to remove the screen without connected to iTunes, or connecting to a different computer's iTunes, I would be willing to take that course of action too.
Thanks!

This may sound like a common problem, but I've done a LOT of work trying to fix it based on online searches. With no avail, I think this problem can't be easily fixed.
As the question states, the initial problem is that my iPod Touch (1st gen I think, maybe 2nd gen, iOS 3.1.3) wasn't recognized by iTunes as an iPod, but only as a digital camera (Windows 7, 64-bit). At first I was content because I didn't have extra songs I wanted to add. But then when I cleared the RAM one day, the iPod restarted with the USB/Connect to iTunes screen. Finally, I had no choice but to try to fix the iTunes problem. So, as most people suggest first, I tried to update iTunes.
Unfortunately iTunes was unable to update. There was a rolling back error, that I traced to Apple Mobile Device Software by using the Command Prompt and logging the install log. Apparently, iTunes didn't have sufficient permission by Windows to delete the necessary files. I even uninstalled iTunes to try to reinstall it, but it didn't reinstall, leaving me with no iTunes at all.
Then I extracted AMDS installer from the iTunes installation package and logged that installation process to find errors. According to an online source, the driver was blank, so I first tried using pnputil.exe in cmd to remove the Apple driver package. This failed, so I manually went into C:\Windows\System32\DriverStore\FileRepository to find the driver to delete it so it could reinstall. Unfortunately, it still wouldn't install.
In addition, I changed the ownership of ProgramData, Program Files, and Program Files (x86) in the C:\ disk to Administrator instead of SYSTEM and gave full permission to myself (the administrator) and "TrustedInstaller." A risky move, I know, but I was desperate. I had hoped that this would give permission to iTunes to modify what it needed to modify, but this still didn't work.
Thus, I tried to remove all traces of Apple software that related to iTunes manually. This involved the Apple files in ProgramData, Program Files\Common Files, and Program Files (x86)\Common Files. Then I tried to uninstall the list of programs related to iTunes (Bonjour, QuickTime, etc). However, Apple Software Update refused to uninstall and gave an error "There is a problem with this Windows Installer package. A program reuired for this install to complete could not be run. Contact your support personnel or package vendor." I fear in my deletion of files, I might have deleted something necessary for this uninstall.
I downloaded multiple forced uninstallers, but none of them worked - the same message showed up constantly. I went into the registry key to see if I could manually uninstall Apple Software Update, but this didn't seem to work either. I was too afraid to delete anymore files...
So here I am again, having walked in a complete circle in this extremely complicated situation. The files I deleted in my first attempt at a solution ended up hindering a possible actual solution. Any ideas to uninstall Apple Software Update, or to solve iTunes rolling back error, or to remove the connect to iTunes screen from my iPod would be greatly greatly greatly appreciated. I can live without iTunes, but my iPod is very important to me. If anyone has a solution to remove the screen without connected to iTunes, or connecting to a different computer's iTunes, I would be willing to take that course of action too.
Thanks!

Reinstall Apple software after clean install of Lion on 2009 IMac

Completed a clean install of Lion on 2009 IMac, which initially reacted poorly to an upgrade (my first attempt to move to Lion). How do I reinstall iPhoto, Garageband, Aperture, Final Cut Express, iMovie, Logic Express? These were all preinstalled with original purchase. How would I find the serial numbers that will inevitably be asked for? The App store wants to charge for these items, and other non-Apple software I've purchased for the App store won't download again. Multiple issues! Any suggestions?

You'll need to use the DVD's that should have accompanied your system when you bought it.
Prior to the App Store when you purchased a system from Apple that included installed software such as iLile or Final Cut the DVD's were always included in the box. The serial numbers will be on the DVD boxes or DVD's themselves.
regards
Concerning the App Store purchases if you long into the APp Store using the same Apple ID you used when you bought the software you should be able to download again without charge. At least this is how it works for Apple software don;t know if 3rd party stuff has different rules

System errors once installed iTunes 7.0.1 w/Apple Software Update

For more information see http://www.eventid.net/display.asp?eventid=61&source=SideBySide
Log: System
Type: Error
Event: 61
Time: Oct 8 2006 5:38PM
Source: SideBySide
Category: None
Username: N/A
Computer: OFFICE4
Description: Syntax error in manifest or policy file "C:\Program Files\Apple Software Update\Plugins\EXEInstallPlugin.dll.Manifest" on line 2.
PC Windows XP Pro 512 mb ram, 40 gig hard drive, dvd burning drive
How do you fix this error
Chris

b noir
so i have gone and disabled it on my computer so let me know when get a solution and i searched on my comuter and nothing came up on sidebyside i can send you the page wiht all the info from event id.net
HERE IT IS SEE IF ANY OF THIS HELPS
Ken Powers (Last update 9/25/2006):
One additional note regarding Max Ustinov's comment:
If you have multiple instances of SQL Server, you will need to repeat this process for each instance. For example, I have a default instance and a named instance. I must add the appropriate permissions to the bin folder of each instance. The folder for the default instance is the same one Max showed us:
C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin.
The folder for the named instance is:
C:\Program Files\Microsoft SQL Server\MSSQL.4\OLAP\bin.
The folder requiring the permissions will be shown in the event regarding "msmdctr90.DLL".
Max Ustinov (Last update 9/10/2006):
I had 2 instances of this event in a row on a SQL 2005 Server. The first error stated "Resolve Partial Assembly failed for Microsoft.VC80.CRT.mui. Reference error message: Access is denied". The second error immediately after said "Generate Activation Context failed for C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin\msmdctr90.DLL. Reference error message: Access is denied". These errors may also be accompanied by event 1008 and 1023 from source Perflib.
I found that these errors are caused by the "Performance Logs and Alerts" service if it runs as "Network Service”, which is a member of "Performance Log Users" local user group. Although the individual DLL permissions are set, this group does not have enough permission to SQL AS bin folder. To fix this problem, for the "Performance Log Users" local user group, modify or add "List Folder Contents" permissions in the following folder:
C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin.
Mihai Andrei (Last update 8/15/2006):
According to Microsoft, there are three possible causes:
1.The component or manifest depends on another program or component that is not installed.
2.The manifest contains XML content that is not valid.
3.The user does not have the correct permissions.
See MSW2KDB for solutions to this problem.
This event occurs when you install SQL Server 2005 on a computer that is running the original release version of Windows XP, because SQL Server 2005 requires the GetSystemTimes function. The GetSystemTimes function is included in Windows XP Service Pack 1 (SP1) and in later Windows XP service packs. See M922669 for details on this situation.
This problem can occur when you have version 5.2.3790.2426 or a more recent version of the Winlogon.exe program installed. See M914061 for a hotfix applicable to Microsoft Windows Server 2003.
This problem occurs because the run-time libraries are not installed on the Microsoft Dynamics CRM server. The applications that use side-by-side libraries cannot run without the run-time libraries. See M923014 to resolve this issue.
John Goulden (Last update 12/19/2005):
This event occurs in conjunction with EventID 32 from source SideBySide and it is caused by an application that was not packaged with all of the necessary runtime files. In my case this was caused by the Logitech SetPoint software and was solved by getting the appropriate C++ 2005 Redistributable Package.
Ionut Marin (Last update 7/4/2004):
When you start the Date and Time tool in Control Panel in Microsoft Windows Server 2003 64-Bit Edition, the Date and Time Properties dialog box may not display the date and time correctly. See M841082 for a hotfix applicable to Windows Server 2003 64-Bit Edition.
PC Windows XP 512 mb ram, 40 gig hard drive, dvd burning drive

Can aomeone help? I'm trying to down load itunes,but I get a error saying a old apple software update can't be deleted. I'v tried to manually delete it but im having no luck.Please help

Can someone help?I'm tring to install itunes,but when I do I get an error. I't said (Old apple update can not be deleted) I tried to delete it manualy but still gettin the message. Any ideas?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

HT3775 So, How do I get a MacBook Pro to play mpeg video? I don't need answers detailing what it won't play. I know it won't play everything I've tried. Can anyone tell me what Apple software is necessary to play files?

I've given up, time and time again on trying to play various video's whether from an online community or via CD/DVD file. Searches offer countless non-Apple software solutions that all have inconsistent functionality. Is there an Apple product that will actually work? I have this problem with all my Apple Mac products, even the newest iMac which according to the salesman would work "no problem". Friends indicate they have never experienced this problem, but based on all the returns on internet searches I suspect I'm not the only one.
I am not a computer savy person. I just need to plug in and have the machine do what it should do.
Anyone?
thanks,
Gunpilot

I am not a computer savy person. I just need to plug in and have the machine do what it should do.
Not a problem, but that indicates you have a lot to learn.
File extensions like mpeg, mp4., avi, wmv, etc. are just wrappers. It is like a box the audio or video content is placed inside. The audio and video content must be encoded with a codec before it is placed in the box. There are thousands of codecs. Not all are installed on your Mac. You must have the same codec installed that encoded the video in order to play it. So, while Quicktime does support mpeg wrapper, it may not have the codecs to decode the internal video.
Some programs have lots of the codecs available to them, like VLC, Niceplayer, MPlayerX, etc.
You can also get "plug-ins" for Quicktime that add codecs to Quicktime, like Perian. Although it is no longer being developed, Perian still works well.
Why is it so difficult? Probably because they are always working on ways to compress the video to get better playback.

TS3219 I have purchased new songs from iTunes and they are in my Library, however I cannot transfer or download the new songs to my iPod..I believe this is a new problem maybe since I downloaded the new Apple software update...HELP ?

I have recently upgraded the new Apple software and now when I purchased new songs they show up in my tunes library However, I cannot transfer or download them to my iPod shuffle...any help is appreciated..my son is having the same problem downloading to his iPhone 4.

From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
An Added Bonus is that you will have a Backup of iTunes.

I can not install the newest version of iTunes because of a file that can not be found. This is what I am seeing:(The feature you are trying to use is on a network resource that is unavailable. C:\......\Application Data\Apple\Apple Software Update\

I can not install the newest version of iTunes because of a file that can not be found. This is what I am seeing:(The feature you are trying to use is on a network resource that is unavailable. C:\Documents and Settings\Aubrie\Local Settings\Application Data\Apple\Apple Software Update\)

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page).
http://majorgeeks.com/download.php?det=4459
Here's a screenshot showing the particular links on the page that you should be clicking:
After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:
Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:
When the dialog appears, choose to save the file.
(2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

HT1925 I am endeavouring to install iTunes latest version. I am instructed to find a new path to Apple Software Updater. I am told that it is no longer available on my network. I can find such a file in my Program files.How do I uninstall this to allow t

I am endeavouring to upgrade iTunes. The upgrade always stalls at a point where there is a need to access Apple Software Updater, which is reported as no longer being available on my network. In My Programs, I have a folder called Apple Software Updater, to which I can browse, but within which I cannot trigger any action. Instructions suggest uninstalling iTunes, then Quicktime, then Apples Software updater, at which the de-installation process stalls as it cannot be found, whilst being there. I am advised to seek Techical Support!
Any ideas, suggestions etc?
Regards
Hugh

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

I am trying to update to iTunes 10 to us my new iPad, but I can not remove a corrupted "apple software update" program... I can get everything else off, but due to "previous version" of software update it will not continue.

I am trying to update to iTunes 10 to us my new iPad, but I can not remove a corrupted? "apple software update" program... I can get everything else off, but due to "previous version" of software update it will not continue.
I stopped in to see one of the genius at the local store who referred me to "Windows Installer 4.5 Redistributable" (I am trying to install it on a Windows XP System)
The last version on iTunes on my PC was iTunes 7.
Thanks for your help,
Julia from Woodridge

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

I run Windows 7 and the newest version (10.6) of iTunes will not install. The installer won't even begin, and when I run the Apple Software update, it tells me that iCloud and iTunes have invalid signature.

When I run the Apple Software update, it tells me that iCloud and iTunes have invalid signature and will not be downloaded. When I DL iTunes64setup.exe, the program will not start (there's a bar that flashes but nothing actually begins). I've done everything short of reinstalling Windows to fix this (system resore, unistalling all Apple products, taking down firewall, running Windows FixIt - which either won't find the problem or gives me an error saying that the troubleshooter cannot be downloaded at this time, going into the security features to allow programs without valid signatures, trying to install earlier versions of iTunes). It all started when I downloaded the Decemberists new album on my iPhone, and it wasn't downloading it properly so I connected it to my Dell, but some songs still wouldn't DL - also, the newest OS for my iPhone still won't install via WiFi - and so I uninstalled iTunes first, but nothing is helping. And I don't have any security issues (Norton has checked). Any ideas? I'm at my wit's end after 3 days of this. Thank you.

Ok, so after like 4 days of going through all these different issues, I figured out that several programs weren't downloading, and it was an issue with my wireless connectivity messing up the digital signatures, so if you plug in your comp to the modem and delete your temp files, it should start to work!

I can't uninstall Apple Software Update.

In trying to uninstall ITunes, I was given a checklist from Apple Support to uninstall certain programs in a specific order. I need to reinstall ITunes, and they said that I needed to remove it first. I am running a Windows 7, 64 bit HP laptop. No program is removing this and it very specifically says to not remove them out of order.
Below are the instructions sent to me. (I tried to copy and paste. However, it doesn't look good, so I will include the link that Apple sent to me.)
Can someone please help?
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
Learn how to completely uninstall iTunes and its related software components from Windows Vista, Windows 7, or Windows 8.
In some rare instances, you might need to remove iTunes and related software components before reinstalling iTunes. If you're directed to reinstall iTunes by AppleCare, an article, or an alert dialog, you can do so by following the steps below.
If you're running Windows XP, see Removing and Reinstalling iTunes and other software components for Windows XP.
Media you've bought from the iTunes Store or songs you've imported from CDs are saved in your My Music folder by default. They won't be deleted by removing iTunes. Although it's highly unlikely that you'll lose any of your iTunes Library when following the steps below, first make sure that your iTunes library is backed up. See iTunes: Back up your iTunes library by copying to an external hard drive for more information.
If you have issues installing iTunes, try the options outlined in Issues installing iTunes for Windows.
If you've received errors regarding inaccessible registry keys during installation, try the steps found in "Could not open key" message when installing iTunes, QuickTime or Apple components for Windows.
Steps
Remove iTunes and related components from the Control Panel.Use the Control Panel to uninstall iTunes and related software components in the following order. Then restart your computer.
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended affects.To remove the components:
Quit the following programs if they are running:
iTunes
Apple Software Update
Windows 8: Click File Explorer > Settings > Control Panel.
Windows Vista or Windows 7: From the Start menu, click Control Panel.
In Control Panel, click "Uninstall a program." The Programs and Features Control Panel will open.
Alternately, if you don't see "Uninstall a program," click Programs and Features.
Select iTunes.
Click Uninstall.
On some systems, iTunes might install two versions of Apple Application Support. This is expected. If both are present, be sure to uninstall both versions.
When asked if you would like to remove iTunes, choose Yes.
After the uninstallation is complete, don't restart your computer if you're prompted.
If you see other iTunes entries in the list, remove them by repeating steps 4–6.
Using steps 4–6, also remove all instances of:
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Restart your computer.
Make sure that iTunes and its related components are completely uninstalled.In most cases, removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. In some rare cases, files might be left behind. After following the steps above, confirm that the following files and folders have been removed. If any are left, remove them.
C:\Program Files\Bonjour
C:\Program Files\Common Files\Apple\Mobile Device Support
C:\Program Files\Common Files\Apple\Apple Application Support
C:\Program Files\Common Files\Apple\CoreFP
C:\Program Files\iTunes\
C:\Program Files\iPod\
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
If you have a 64-bit version of Windows, confirm that the following folders have been removed:
C:\Program Files (x86)\Bonjour
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
C:\Program Files (x86)\Common Files\Apple\CoreFP
C:\Program Files (x86)\iTunes\
C:\Program Files (x86)\iPod\
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
To remove these files:
Windows Vista or Windows 7: From the Start menu, select Computer.
Windows 8: Click File Explorer.
Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.
Open the Program Files folder.
Right-click the Bonjour folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the iPod folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
Right-click the iTunes folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Open the Common Files folder.
Open the Apple folder.
Right-click the Mobile Device Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the Apple Application Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the CoreFP folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
If you're running a 64-bit version of Windows, continue with step 12. Otherwise, skip to step 23.
Windows Vista or Windows 7: From the Start menu, select Computer.
Windows 8: Click File Explorer.
Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.
Open the Program Files (x86) folder.
Right-click the Bonjour folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the iPod folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
Right-click the iTunes folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Open the Common Files folder.
Open the Apple folder.
Right-click the Mobile Device Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the Apple Application Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the CoreFP folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
From the Start menu, select Computer.
Open Local Disk (C:) in Computer, or whichever hard disk your operating system is installed on.
Right-click the Recycle Bin and select Empty Recycle Bin.
Reinstall iTunes and related componentsAfter verifying that iTunes is completely uninstalled, restart your computer. Then download and install the latest version of iTunes.If the issue persists, look for more information on the iTunes Support page, including help with specific messages.
iPodService.exe Alert
Follow these steps if the message "Cannot delete iPodService.exe: It is being used by another person or program" appears when you try to delete the iPod folder.
Make sure that iTunes and the iPod Updater utility aren't open.
Press and hold Control-Alt-Delete.
Select Start Task Manager.
Click the Processes tab.
Locate the iPodService.exe in the list.
Click iPodService.exe and choose End Process.
Quit the Task Manager.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Jan 30, 2015

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases. Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2

Okay since last apple software update my safari will not open youtube,yahoo or google

Okay since last apple software update my safari will not open youtube,yahoo or google, an error message comes up saying safari cannot connect to the server. Can anyone help me with this please?

Hi Joshua ..
Check to see if Safari is running in 32 bit mode. Right or control click the Safari icon in your Applications folder then click Get Info. If the box next to: Open in 32 bit mode is selected, deselect, quit then relaunch Safari to test.
If that wasn't the issue, try using OpenDNS.
Use OpenDNS for better speed, more security, prevents the, "can't connect to server" issue, includes anti phishing filters, prevents browser re directs, and it's free.
Open System Preferences / Preferences then select the Network tab. Click the Advanced tab then click the DNS tab.
Click +
Enter these addresses exactly as you see them here.
208.67.222.222
Click +
208.67.220.220
Then click OK.
More about OpenDNS here.
Topic : Manually provided DNS server addresses are higher priority than DHCP's

ITunes won't open ; Apple software update error

When I double click iTunes, the computer thinks briefly (hourglass) then does nothing. iTunes won't load.
QuickTime Player opens fine.
But Apple Software Update now gives me a strange error message.
Anybody know how to interpret it? Might it be linked to my iTunes not loading?
The procedure entry point
?CreateProductsFromXML@CSUCatalogObject@@QAEXP6AIPAXIIJ@Z0IV?$CStringT@_WV?$StrT raitMFC@_WV?$ChTraitsCRT@
_W@ATL@@@@@ATL@@@Z could not be located in the dynamic link library SoftwareUpdateFiles.dll.

I'm having similar issues on PC Windows Ultimate 7 32bit. Husband tells me iTunes updated last night on both his and my laptops (same OS), without asking for confirmation, which I thought was unusual. Tried opening iTunes various times today and no response. Restarted and still no improvement.
Tried repairing and uninstalling iTunes, very slow and glitchy but eventually seemed to have got rid of the software. Downloaded most recent installer link from Apple website and attempted reinstall, but it didn't get past the empty-barred status window.
Aborted and found an old installer from earlier back-up - version 10.2 something. Install appeared to run smoothly but I still can't actually open iTunes.
Any help appreciated as we now have two laptops that won't shut down properly (seems they think iTunes is still running, even though we can't access it or close it in Task Manager), 2 iPhone 4s and an iPad that we can't use properly!
Apple....are YOU listening?!

I Installed the Apple Software Installer 1.0 Update Tonight

Hello-
I am not sure if this latest Software Update messed things up, but there are a lot of problems with my MBP now that I just noticed tonight after I installed this Apple Software Installer Update 1.0.
First off I am unable to watch any of the online videos like CBS nightly News, some of the BBC News Videos, as far as I can tell anything that shows its content on a video screen from the companies website. I updated Flash Player about 2 weeks ago to the current version because I started keepng Flash updated to the current version, someting I wish I would have never started. when I went to CBSnews.com, clicked on CBS Evening News, nothing (not even a video screen) shoes up but in small letters it says Please Upgrade Your Adobe Flash Player. According to adobe Flash (current versions for MacOS-Safari) I have the correct Flash version and I have watched these news broadcasts seveeral nights on ABC, CBS, and many other videos on mostly news websites. On ABC I noticed it tonight since I installed this Apple Software Installer 1.0 Update, it shows a blank video screen but in the middle it says, "This content requires Adobe Flash Player - Ver 10.1. (on top) and on the bottom is a link that says " Click here to get the latest version of Flash."
The latest version of Flash for a Mac using Safari is what I installed about 2 weeks ago and is 11.1.102.64. I am not sure what ABC means by 10.1. The versions confuse me, especially if I look in Safari under "Help"--> "Installed Plug-Ins", it usually just gives the first couple of numbers, but now I cannot even bring up "Installed Plug Ins" under Safari---Help---Installed Plug-Ins. it just gives me a blank screen.
Is it possible to uninstall an installed update? it is a major deal. any suggestions on what I should try? I know people who hate Adobe Flash (seems like there are a lot) will say get rid of Adone Flash. But whay would it stop showing me what is on the Installed Plug-Ins Page? Before, I just did this the other night, I open a new tab, go to Help on Safari's Menu bar to Help, then Installed Plug-Ins and it usually fills up the blank New Tab page with all the Installed Plug-ins. Down toward the end it will show me that Shockwave Player, I think Mac calls it is installed, and it just gives the first few numbers of the current version that is installed. Now I get no Installed Plug-Ins.
thanks for any assistance. I looked up in the suppot articles how to uninstall an installed Update. I was going to repair permissions, but I have only ever done that using the Operating Disk. that is how I was taught by a genius bar person several years ago, and I just kept up with it. when I repair permissions using Disk Utility from the dock, let's say I do a test run and 20 permissions come up, I repair them and nothing changes, but if I use the OS disk and repair the permissions, if there are a lot it will get rid of them all but it usually takes 2 runs at it. I know this is different from what most others say,

I use Firefox 95% of the time, and there's no problem with flash content (and I'm still at .55 - downloaded .64 last week but I haven't got round to making the change yet). At the rate they've been changing it recently it may well be out of date already .
I've been trying it in Safari, too with no problems apart from You Tube, but that's because I'm blocking Google cookies.
One thought does occur - if your Flash preferences are set to block all Local Storage, it may be that the problem site is trying to use Flash cookies (LSOs). I had this problem recently with the BBC iPlayer streaming content. Little Snitch notified an attempt to connect to a new URL - emp.bbci.co.uk.
If I disallowed it, no streaming; when I allowed the connection, it still wouldn't stream, so I did a bit of digging and came to the conclusion that it was trying to set a Flash cookie. When I unblocked, lo and behold - streaming resumed as normal.
I now have LSOs blocked in a more subtle way that lets the site think it's being set (but it ain't) and the streaming still works.
As for permissions repair - always repair from local; the permissions on the original disc will have been superceded by updates and new installations of Apple software.
DU needs to be reading the packages on the HD, not the (now out of date) install disc.
The recurring repair messages are normal and don't mean anything's wrong. As long as the final message is 'repair complete' there's no need to dwell on it.
http://support.apple.com/kb/TS1448 (for Leopard and Snow Leopard - Lion no doubt has it's own set).

Transferral of ownership of accompanying Apple software

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