Transferred a video from phone to macbook pro but sound is not working.

I transferred a video from my phone to my macbook pro. the transfer was successful but the sound is not working on the computer, totally mute. the video is playing on quicktime player. the computer sound is on. the video was working fine on the phone and when i transferred the video, if this makes any difference or anything, the phone's media volume was on full.
I very much appreciate the help and feed back, thank you!

I have this same issue and have been struggling with it for a while.  I really just need to get it into Apple Store to be fixed most likely - but avoiding the hassle and time needed to do so.
Things I've come across:
Something inside of the headphone jack is not right, such that it randomly thinks headphones or some other type of optical audio device are plugged in.  you will see a red light inside the jack occasionally when it happens.
You might try doing PRAM and/or SMC reset ( http://support.apple.com/kb/HT3964 )

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    Path:            /Applications/App Store.app/Contents/MacOS/App Store
    Identifier:      com.apple.appstore
    Version:         1.0.2 (63.1)
    Build Info:      Firenze-630100~1
    Code Type:       X86-64 (Native)
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    Report Version:  6
    Interval Since Last Report:          606856 sec
    Crashes Since Last Report:           18
    Per-App Interval Since Last Report:  20 sec
    Per-App Crashes Since Last Report:   18
    Anonymous UUID:                      AD72D7A4-83DA-4BB2-96C0-F182941E3B24
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    Exception Codes: 0x0000000000000000, 0x0000000000000000
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        0   CoreFoundation                      0x00007fff862a77b4 __exceptionPreprocess + 180
        1   libobjc.A.dylib                     0x00007fff8190af03 objc_exception_throw + 45
        2   CoreFoundation                      0x00007fff862a75d7 +[NSException raise:format:arguments:] + 103
        3   CoreFoundation                      0x00007fff862a7564 +[NSException raise:format:] + 148
        4   AppKit                              0x00007fff865799cc -[NSImage _lockFocusOnRepresentation:rect:context:hints:flipped:] + 319
        5   AppKit                              0x00007fff86579883 __-[NSImage lockFocusWithRect:context:hints:flipped:]_block_invoke_1 + 100
        6   AppKit                              0x00007fff8650dc1d -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 178
        7   AppKit                              0x00007fff86579809 -[NSImage lockFocusWithRect:context:hints:flipped:] + 289
        8   AppKit                              0x00007fff865796d3 -[NSImage lockFocusFlipped:] + 142
        9   App Store                           0x000000010001c840 0x0 + 4295084096
        10  AppKit                              0x00007fff86502444 -[NSControl drawRect:] + 405
        11  AppKit                              0x00007fff864facc5 -[NSView _drawRect:clip:] + 3390
        12  AppKit                              0x00007fff864f9938 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
        13  AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
        14  AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
        15  AppKit                              0x00007fff8651ec5a -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
        16  AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
        17  AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
        18  AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
        19  AppKit                              0x00007fff864f800a -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
        20  AppKit                              0x00007fff864f7b2c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
        21  AppKit                              0x00007fff864f43de -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
        22  AppKit                              0x00007fff8646dc0e -[NSView displayIfNeeded] + 969
        23  AppKit                              0x00007fff8641f922 -[NSWindow _setFrameCommon:display:stashSize:] + 1895
        24  AppKit                              0x00007fff86435b34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
        25  AppKit                              0x00007fff864357d2 -[NSWindow orderWindow:relativeTo:] + 94
        26  AppKit                              0x00007fff86401974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
        27  AppKit                              0x00007fff863ffa91 loadNib + 226
        28  AppKit                              0x00007fff863ff1a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
        29  AppKit                              0x00007fff863fedd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
        30  AppKit                              0x00007fff863fc35b NSApplicationMain + 279
        31  App Store                           0x00000001000013f4 0x0 + 4294972404
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   libSystem.B.dylib                 0x00007fff8013c0b6 __kill + 10
    1   libSystem.B.dylib                 0x00007fff801dc9f6 abort + 83
    2   libstdc++.6.dylib                 0x00007fff86e915d2 __tcf_0 + 0
    3   libobjc.A.dylib                   0x00007fff8190eb39 _objc_terminate + 100
    4   libstdc++.6.dylib                 0x00007fff86e8fae1 __cxxabiv1::__terminate(void (*)()) + 11
    5   libstdc++.6.dylib                 0x00007fff86e8fb16 __cxxabiv1::__unexpected(void (*)()) + 0
    6   libstdc++.6.dylib                 0x00007fff86e8fbfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
    7   libobjc.A.dylib                   0x00007fff8190afa2 object_getIvar + 0
    8   com.apple.CoreFoundation          0x00007fff862ff969 -[NSException raise] + 9
    9   com.apple.AppKit                  0x00007fff8641fbe4 -[NSWindow _setFrameCommon:display:stashSize:] + 2601
    10  com.apple.AppKit                  0x00007fff86435b34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
    11  com.apple.AppKit                  0x00007fff864357d2 -[NSWindow orderWindow:relativeTo:] + 94
    12  com.apple.AppKit                  0x00007fff86401974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
    13  com.apple.AppKit                  0x00007fff863ffa91 loadNib + 226
    14  com.apple.AppKit                  0x00007fff863ff1a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
    15  com.apple.AppKit                  0x00007fff863fedd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
    16  com.apple.AppKit                  0x00007fff863fc35b NSApplicationMain + 279
    17  com.apple.appstore                0x00000001000013f4 0x100000000 + 5108
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                 0x00007fff80106c0a kevent + 10
    1   libSystem.B.dylib                 0x00007fff80108add _dispatch_mgr_invoke + 154
    2   libSystem.B.dylib                 0x00007fff801087b4 _dispatch_queue_invoke + 185
    3   libSystem.B.dylib                 0x00007fff801082de _dispatch_worker_thread2 + 252
    4   libSystem.B.dylib                 0x00007fff80107c08 _pthread_wqthread + 353
    5   libSystem.B.dylib                 0x00007fff80107aa5 start_wqthread + 13
    Thread 2:
    0   libSystem.B.dylib                 0x00007fff80107a2a __workq_kernreturn + 10
    1   libSystem.B.dylib                 0x00007fff80107e3c _pthread_wqthread + 917
    2   libSystem.B.dylib                 0x00007fff80107aa5 start_wqthread + 13
    Thread 3:  WebCore: LocalStorage
    0   libSystem.B.dylib                 0x00007fff80128a6a __semwait_signal + 10
    1   libSystem.B.dylib                 0x00007fff8012c881 _pthread_cond_wait + 1286
    2   com.apple.JavaScriptCore          0x00007fff8776e690 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
    3   com.apple.WebCore                 0x00007fff808da4c1 WebCore::LocalStorageThread::threadEntryPoint() + 177
    4   libSystem.B.dylib                 0x00007fff80126fd6 _pthread_start + 331
    5   libSystem.B.dylib                 0x00007fff80126e89 thread_start + 13
    Thread 4:
    0   libSystem.B.dylib                 0x00007fff80107a2a __workq_kernreturn + 10
    1   libSystem.B.dylib                 0x00007fff80107e3c _pthread_wqthread + 917
    2   libSystem.B.dylib                 0x00007fff80107aa5 start_wqthread + 13
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      rax: 0x0000000000000000  rbx: 0x00007fff700262f8  rcx: 0x00007fff5fbff348  rdx: 0x0000000000000000
      rdi: 0x0000000000000266  rsi: 0x0000000000000006  rbp: 0x00007fff5fbff360  rsp: 0x00007fff5fbff348
       r8: 0x00007fff70029a60   r9: 0x0000000000000063  r10: 0x00007fff801380fa  r11: 0x0000000000000202
      r12: 0x00007fff8632cb09  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000001
      rip: 0x00007fff8013c0b6  rfl: 0x0000000000000202  cr2: 0x00007fff70d6dfd0
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           0x100000000 -        0x100044fff  com.apple.appstore 1.0.2 (63.1) <9113B2F3-EC62-24EA-C21A-352621712604> /Applications/App Store.app/Contents/MacOS/App Store
           0x100065000 -        0x10018eff7  com.apple.CommerceKit 1.0 (60.8) <F3B830C2-00E3-FE72-2D65-FDC943EC65EF> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
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        0x7fff8004e000 -     0x7fff8006ffff  libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <6993F348-428F-C97E-7A84-7BD2EDC46A62> /usr/lib/libresolv.9.dylib
        0x7fff80070000 -     0x7fff800b1ff7  com.apple.MediaKit 10.4 (486) <5ABA1213-744C-5C65-CA8E-84BE866DB7B4> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
        0x7fff800b2000 -     0x7fff800c3ff7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <FB5EE53A-0534-0FFA-B2ED-486609433717> /usr/lib/libz.1.dylib
        0x7fff800c4000 -     0x7fff800ecfff  com.apple.DictionaryServices 1.1.2 (1.1.2) <E9269069-93FA-2B71-F9BA-FDDD23C4A65E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
        0x7fff800ed000 -     0x7fff802aefef  libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
        0x7fff802f3000 -     0x7fff802f5fff  com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
        0x7fff8033c000 -     0x7fff80377fff  com.apple.AE 496.5 (496.5) <208DF391-4DE6-81ED-C697-14A2930D1BC6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
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        0x7fff803d0000 -     0x7fff8049cfff  com.apple.installframework 596 (596.1) <ED491B89-5D44-533B-5589-622F21EB4D16> /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install
        0x7fff8049d000 -     0x7fff807d1fef  com.apple.CoreServices.CarbonCore 861.39 (861.39) <1386A24D-DD15-5903-057E-4A224FAF580B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
        0x7fff807d2000 -     0x7fff808b7fef  com.apple.DesktopServices 1.5.11 (1.5.11) <39FAA3D2-6863-B5AB-AED9-92D878EA2438> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
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        0x7fff818f3000 -     0x7fff818f9ff7  com.apple.DiskArbitration 2.3 (2.3) <857F6E43-1EF4-7D53-351B-10DE0A8F992A> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
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        0x7fff81aae000 -     0x7fff81ac9ff7  com.apple.openscripting 1.3.1 (???) <FD46A0FE-AC79-3EF7-AB4F-396D376DDE71> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
        0x7fff81aca000 -     0x7fff81adcfe7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib
        0x7fff81bdf000 -     0x7fff823e9fe7  libBLAS.dylib 219.0.0 (compatibility 1.0.0) <FC941ECB-71D0-FAE3-DCBF-C5A619E594B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
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        0x7fff823ff000 -     0x7fff82448ff7  com.apple.securityinterface 4.0.1 (40418) <E2DC796D-84EC-48F5-34A9-DF614573BE74> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
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        0x7fff896bb000 -     0x7fff89740ff7  com.apple.print.framework.PrintCore 6.3 (312.7) <CDFE82DD-D811-A091-179F-6E76069B432D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
        0x7fff898b3000 -     0x7fff89a71ff7  com.apple.ImageIO.framework 3.0.4 (3.0.4) <0A4F51A1-4502-767B-8A4E-F14C6214EF88> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
        0x7fff89a72000 -     0x7fff89a80ff7  libkxld.dylib ??? (???) <8145A534-95CC-9F3C-B78B-AC9898F38C6F> /usr/lib/system/libkxld.dylib
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