Transferred Bill went on Credit report immediately

I am making an attempt to resolve my issue before taking further action.  I transferred my account from my husbands for a couple weeks and cancelled it. I owed $155. I kept getting a summary for over $250. I wanted to get the discrepancy straightened out before paying. I finally got someone on the line at Verizon Wireless that understood what error had taken place about 2 months later.  I had spoken to 3 or 4 agents to get the issue straightened out. The issue was never resolved even though I was told it was over and over again. Once I got the corrected bill ( 2 months later)  I still had never seen a detailed bill and was told this is what I would get. I called again- 5th or 6th time by now and was promised I would get a detailed bill. About 4 months into the ordeal I finally got the detailed bill. I am very busy, it took me a couple weeks to review the bill. I called to pay the bill and they could not find my account, every time they entered it, it came up under my husband. I tried to go through the special over due bill link and the payment went to my husbands current account. I was not aware this had happened until I got a letter from a collection agency, I called Verizon the day I received it and they said the previous payment was posted to my husbands account. Okay fine! I called the collection agency and paid them. Finally my payment went to the right bill and everything was squared away! Until a couple weeks later, I got an email saying my credit score was going down 50 points. WHOA!!! I went on credit karma to see what was going on, it was Verizon wireless.  I spent hours talking to the billing department trying to get them to understand that I paid this before it went to collections, it took months to get my balance and detailed bill. Also the day it went to collections, it was sent to the bureaus. This is where I seriously feel a violation is being made by Verizon Wireless. I cannot find any law or regulation allowing this.  How is this permitted? I paid the agency the day I got the first bill! It was reported to transunion etc. 10 days later!

Hi ArnettH,
The bill is now accurately showing as paid since I paid the collection agency. When I paid on my account originally I paid what I thought the amount was at the time which didn't specifically match the exact amount owed. Therefore, they didn't allow that documentation as proof of payment prior to collections. Even though it is for the same phones that were on both accounts and I made the payment from my personal account. I sent all of the documentation I had. I am very upset about the practice of sending an account to the credit bureaus the day it leaves your office. I was told this is the procedure. I paid the exact amount owed to the collection agency since they were able to locate my account immediately as opposed to the numerous phone calls I made and could not get my account pulled up by your reps because the phone was still active. I now know they needed to look by my name, a couple of them must have been newer, when I said you have to look me up by my name or my husbands account will come up, they refused to do so!
I never had an issue paying my bill, it is my bill, I owed it. I wanted to know what I was paying for and make sure it was correct. For 2 months they had one of our lines active that we had shut off. I was told I would be credited for that and it took them another 2 months to credit me correctly for their error. Mainly because they couldn't find the account or accurately make the updates when I did find someone that would look me up correctly. I spent hours on the phone trying to explain my side and why I felt this should not have gone to collections.  I don't feel that calling again would get anywhere. Is this truly the practice- to send someone to the bureau the day you send an account to the collection agency? I was a supervisor at a collection agency and I have never heard of such a selfish, mean, cruel, anti-customer service thing to do. Most companies allow 30 days for payment prior to turning into the bureau. I thought it was the law!
We currently have 6 active lines with Verizon with 15 megs of data. We have had Verizon for many years- we have always been very good customers. We only have Verizon now because that is the service we can get in our home. Well guess what, we are getting ready to move and are very ready to give our 6 lines of service and $400 a month to another company!
December 20- switched 4 lines to my own name from spouse.
December 24th- He asked if I would continue to pay the entire bill while we were separated. I had the bills joined back together. I was told I would have fees and charges and would receive a final bill.
I cancelled one of the lines that was no longer on contract.
I asked if it would be itemized because I would no longer be able to look online. I was told yes final bills are itemized.
Around January 15th I got a summarized bill for an amount that seemed to be very high. I called and was again promised an itemized bill.
February 10th- I got another summary with an additional amount which was higher than the previous bill. I called and was told that I still had an active line, this was the line I cancelled. 
March - April 15 - Various phone calls ranging in results from they couldn't find me or refused to find me to promising to send an accurate bill with the correct amount.
End of April- Finally received an itemized bill that appeared to be accurate with incorrectly billed amounts refunded.
Mid May- Paid the bill to the special link to recovery I had saved on my computer. I did not have the exact amount with me so I paid what I believed to be accurate.
June 7- Received collection bill
Looked at my husbands account and noticed the amount I paid was applied to his account.
Called the collection agency and paid them, the same day I got the first notice.
June 9th- The bill that was paid to collections a few short days after they received it showed up on my credit bureau as unpaid and remained showing unpaid for 2 months.
July- Spoke to Verizon multiple times for hours pleading and begging for understanding so that my credit would not be ruined. Pointing out, I am still a current customer and all of the lines are still active and Verizon took months to get my account straight to NO RESOLUTION!! For an additional 2 months or more my account still showed unpaid.  Once it finally showed paid, my credit score went up about 3 points with a total new damage of about 47 points for this debacle with Verizon!
I understand there are rules and you have to be fair. There are also extenuating circumstances and situations that do not fit into a perfect box. I feel I had one of those.  I expected a human to review my human situation and encountered no real person that was allowed to have a mind of their own and make a decision that made sense!

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  • Filing date of judgement is different from date listed on credit report.

    So first, let me say that my judgement is due to fall off in April of next year.  If it weren't for reading so many success stories and having many of my own (including an early deletion of the last paid collection account on Experian just yesterday) I might be willing to leave well enough alone. The problem is, the paid judgement is the last bad item on my report.  I just called the circuit court where my judgement was filed because the dates seemed off. I have copies of the money orders that I sent to pay the judgement and all of them were AFTER the judgement file date listed on my credit reports.  According to the clerk, my judgement was actually filed on January 12, 2009 not April 16, 2009. My question is, aren't civil judgements supposed to fall of 7 years from the filing date or is this the case of the 7 years 180 days I've heard about?  Did my payments somehow reage the judgement? If the date is indeed wrong, what is my next course of action? If the judgement rightfully is due to fall of January of 2016 I am within the 6 month range for requesting good will early deletion from at least two of the CRA's, correct?   I'd really like to buy a house next year at the best rate possible and my Fico scores are EX 709, TU 719, and EQ 721. I’m hoping this removal will help me get the best rate possible.  Thanks in advance for any insights/ opinions given.  

    Thanks for the docketing info! I'll start the ball rolling on that Monday. Regardless, if I can get the dates changed or no,t it's good to know that I have a possiblity of getting early exclusion on judgements as well. From what I read on this forum you can get a judgement vacated if he was improperly served. You can request the service info from the court where the Judgement  was placed. I, like Rebuilding, didn't show up for my court date because I assumed that being in contact and negotaiting payment was all I needed to do and judgement would be thrown out the window. Yeah I know, stupid.  Wow, if my judgement  falling off netted me 66 points I would keel over. It's my last baddie and the only bad thing on all three reports so my fingers are crossed.  Experian is an interesting one. In my case, they seem to hang on to anything and everything. The other CA's dropped most of my stuff a few months early without me even having to request it.  The only thing I had left was the judgement and one collection on Experian.  I called them mid june to ask for early deletion of the collection( 2 months ealy) because I heard they would remove it 3 months early. They turned me down, but I was very polite and thanked them  for their  time when they told me to call back April 1. I called them July 1 and after being transfered once my collection was removd. The phone call took less than 5 minutes.  It was due to fall of August 16 of this year.  The number I called was 1-800-360-7580. Note this account was not my oldest account and it was shown as being in collections so I wasn't in danger of having my Aaofa taking a hit.  Oh, one last thing. I don't think it's odd that one report had collections info that another doesn't. They not only differ in how long they keep stuff( my point about Experian having a collection nobody else had) I also think it depends on who the collector reports the info to I'll update if I get my judgement updated and EE. Otherwise Kaylavaand I will have our judgement removal day party April 16th of next year!

  • Falsely Reported Delinquency to credit reporting agencies

    Verizon FIOS has Falsely Reported Delinquency to credit reporting  Agencies and now sending  demand notices from collection agencies for a payment that is not due.
    When I call to customer services they divert the call to Accounts department, then accounts department says no payment is due and transfer the call to credit reporting department , they say that not payment is pending but keep on sending demand notice from Enhanced Recovery Company for an amount which is not due to me. Verizon Fios has spoiled my credit history and harassing me for a payment that is not due in their books.
    How to resolve this problem?

    Hi InnocentSuffer,
    Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

  • Paid off defaulted student loan - credit report wrong

    Hi Everyone,  I posted this in the studen loan section but didnt get a response so trying here -  Long stort short I had a studnet loan  (perkins) that I believe I paid off 12 years ago come back on my credit report as defaulted.  It was for $2000 and I paid it off again in May.  My credit report was not updated so I desputed the listing and the dispute came back today as the following listing: U S DEPT OF ED/GSL/ATL  Account Number1221XXXXAccount TypeInstallment LoanTerms36 MonthsDate Opened12/31/0000Account StatusClosedPayment StatusPaidPayment Status DetailsPaid, was a collection account, insurance claim or government claim or was terminated for defaultStatus Updated07/01/2015
    Payment History:
    2015
    JUL

    Account History:
    Collection as of Jul 2015   This is how it was reported before: U S DEPT OF ED/GSL/ATL  Account Number1221XXXXAccount TypeInstallment LoanTerms36 MonthsDate Opened12/31/0000Account StatusClosedPayment StatusLatePayment Status DetailsSeriously past due date / assigned to attorney, collection agency, or credit grantor's internal collection department Payment History It has C entries in June '12 and '13 (like what was just added to my new report).  So now it is being reported as a collection as of July 2015, when it should now read OK right?  By paying this off my score droped from 702 to 652 since it shows as a late collection this month.  This loan went in to default in 2002, paid in full in May 2015.  Shouldnt it show when it went to collection then show when it was paid?  I really would appreciate the help, this has been a nightmare for me as I have called and written the ES Dept of Ed and the omsbudsman before despuiting and got no help.  So I disputed and got dinged by 50 pts for paying off the loan!  What should I do next??  Thanks, Im bummed out since this is the only negative i have and it just got worse.  Advise please!?!  Thanks!      

    Hi OP, I removed the posting in SLs. A topic should only be posted in one forum please refrain from this in the future. I thank you for your understanding. If you think you might get a response in a better forum you can PM any mod and ask that it me looked into for a possible move or use the report inappropriate content line under topic options to notify a mod.

  • Paid off defaulted Perkins loan - credit report wrong

    Hi Everyone,  Long stort short I had a loan that I believe I paid off 12 years ago come back on my credit report as defaulted.  It was for $2000 and I paid it off again in May.  My credit report was not updated so I desputed the listing and the dispute came back today as the following listing: U S DEPT OF ED/GSL/ATL  Account Number1221XXXXAccount TypeInstallment LoanTerms36 MonthsDate Opened12/31/0000Account StatusClosedPayment StatusPaidPayment Status DetailsPaid, was a collection account, insurance claim or government claim or was terminated for defaultStatus Updated07/01/2015
    Payment History:
    2015
    JUL

    Account History:
    Collection as of Jul 2015   So now it is being reported as a collection as of July 2015, when it should now read OK right?  By paying this off my score droped from 702 to 652 since it shows as a late collection this month.  This loan went in to default in 2002, paid in full in May 2015.  Shouldnt it show when it went to collection then show when it was paid?  I really would appreciate the help, this has been a nightmare for me as I have called and written the ES Dept of Ed and the omsbudsman before despuiting and got no help.  So I disputed and got dinged by 50 pts for paying off the loan!  What should I do next??  Thanks, Im bummed out since this is the only negative i have and it just got worse.

    This is how it was reported before: U S DEPT OF ED/GSL/ATL  Account Number1221XXXXAccount TypeInstallment LoanTerms36 MonthsDate Opened12/31/0000Account StatusClosedPayment StatusLatePayment Status DetailsSeriously past due date / assigned to attorney, collection agency, or credit grantor's internal collection department Payment History It has two fail to pay entries in June 12 and 13

  • Collection/Credit Reporting Agency

    I have made several attempts to contact verizon wireless regarding an account that was put in collections, even though I have been making payments on it. When I finally reached a representative, I was told that they could not remove the collection from my credit report. I never received notification that the account was going to go into collections, and have made large payments very recently to rectify this situation. I am willing to pay the account in full for a removal of this credit reporting, but no one from verizon is willing to work with me. I cannot understand how you can be untruthful and say that you CANNOT remove a collection from a credit report.
    The follow hasn't been done properly by verizon, so why is this on my credit report??
    1. make a formal request for supporting documentation which as per FTC regulations they must provide within 5 days.
    http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm
    I will be filing a dispute, along with a formal complaint if this issue is not lawfully remedied. I will continue to send letters every day as well. This is extremely unprofessional, especially when someone IS paying on their account.
    2. file a formal complaint with the FTC against Verizon and the proxy collection agency and suggest others due the same. The FTC has the most authority to deal with these types of practices.
    https://www.ftccomplaintassistant.gov/
    I am hereby requesting that a collections agent from Verizon contact me ASAP.

    I thought that any time a bill was not paid that a company could use any means lawful to obtain and secure their rightful monies.  Most companies wait almost 3 months before sending to collections.  You never received any call, email, or postal mail stating that your account was past due?
    If I pay a debt owed in collections, it will be removed from my credit report?
    Paying a debt owed on your CR does NOT remove the negative mark. It stays on there! The only thing that will change is that the debt will be updated to say “paid in full” or something similar. The DOLA will also change to the date you paid the debt.

  • What does "Bill To: Store Credit" on an iTunes Receipt mean?

    Hi all.
    Recently two unauthorized in-app purchases were made with my iTunes account. (By-the-way, I don't even own the app the purchases were made through). The e-mailed receipts said "Billed To: Store Credit".  What does that mean? I did not have a credit card tied to my iTunes account. Will I eventually be expected to pay for these purchases?
    When I noticed these unauthorized purchases I changed my iTunes password and checked my purchase history.  I clicked the "Report a Problem" button for the two purchases.  What does that do? Nothing seemed to happen.
    I have e-mailed Apple and the App developer.
    I appreciate any insight or advice you may have.
    Thanks.

    Hi,
    Did you ever receive an answer to this question? I recently bought apps thinking they would be billed on a itunes gift card credit i have. Apparently not. I do not have credit card on file and i wish to keep it this way. Will be charged on a eventual app gift card if i ever get one?
    I would appreciate your advice.
    Thx

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