Transferred calls are dropped after CNA timeout
I have a problem I just can't find the answer to. I am certain tha the answer would be easy, but right now, I'm lost.
Here is a quick description of the problem (CCM 4.1.3 btw.)
If a call to DN 1111 in partition X is not answered (internal and external), it is redirected to the operator at DN 3001 in partition Y.
However, if a call to DN 2222 is answered, then manually transfered to DN 1111 and not answered. The call is dropped (and a busy signal is issued) when it is supposed to redirect to DN 3001.
The strange thing is: if I but the DN 3001 in partition X (Same as DN 1111), the redirection works.
Short summary: When a direct inbound call to any DN is timed out and then redirected to another DN. It works.
When a call has been transfered to a DN, and then is timed out. Redirection is only successfull within the "current" partition.
Which CSS is used when a call is transfered, and then redirected (timed out). It is clear to me, that it does not use the CSS defined in line-config of the phone.
Any good answers?
Kind Regards
Lasse
Yes it is. I will try to clearify the issue:
If I dial an internal DN (DN 2003 dials DN 2004 in partition X)), and the dialled party does not pick up the phone. The line is confgured to FWD No Answer Internal (and eksternal) to DN 3001 (in partition Y) using a CSS with partition Y in it. There is nothing wrong with this scenario, and the call is forwarded to the swichboard as designed.
But if DN 2001 calls DN 2002 and the user at DN 2002 manually transfer the call to DN 2003 (and complets the transfer without waiting for DN 2003 to pick up the call), the FWD No Answer Internal (and eksternal) to DN 3001 fails. The same rule is applied, but gets disconnected when beeing transfered to a different partition. If DN 3001 is put in partition X (with DN 200X) the FWD No Answer Internal (and eksternal) to DN 3001 works just fine.
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*May 12 16:09:15.110: htsp_timer_stop3 htsp_setup_req
*May 12 16:09:15.110: htsp_process_event: [0/0/1, FXOLS_ONHOOK, E_HTSP_SETUP_REQ]fxols_onhook_setup
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*May 12 16:09:15.110: dsp_set_sig_state: [0/0/1] packet_len=12 channel_id=129 packet_id=39 state=0xC timestamp=0x0
*May 12 16:09:15.110: TGRM: reg_invoke_tgrm_call_update(0, 0, 1, 65535, 1, TGRM_CALL_BUSY, TGRM_CALL_VOICE, TGRM_DIRECTION_OUT)
*May 12 16:09:15.114: htsp_timer - 1300 msec
*May 12 16:09:15.454: htsp_process_event: [0/0/1, FXOLS_WAIT_DIAL_TONE, E_DSP_SIG_0110]fxols_disc_clear
*May 12 16:09:15.454: htsp_timer_stop2
*May 12 16:09:15.454: htsp_timer - 1300 msec
*May 12 16:09:16.754: htsp_process_event: [0/0/1, FXOLS_WAIT_DIAL_TONE, E_HTSP_EVENT_TIMER]fxols_wait_dial_timer htsp_dial
*May 12 16:09:19.194: htsp_process_event: [0/0/1, FXOLS_WAIT_DIAL_DONE, E_DSP_DIALING_DONE]fxols_wait_dial_done htsp_progress
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*May 12 16:09:19.546: htsp_process_event: [0/0/1, FXOLS_WAIT_CUT_THRU, E_HTSP_EVENT_TIMER]fxols_handle_cut_thru
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*May 12 16:09:19.566: mars_flex_dsprm_current_codec_comp:DSP:0 FLEX Complexity Codec
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*May 12 16:09:19.570: htsp_process_event: [0/0/1, FXOLS_OFFHOOK, E_HTSP_VOICE_CUT_THROUGH]fxols_proc_voice
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*May 12 16:10:00.582: htsp_process_event: [0/0/1, FXOLS_OFFHOOK, E_HTSP_RELEASE_REQ]fxols_offhook_release
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*May 12 16:10:00.586: htsp_timer_stop3
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*May 12 16:10:02.586: htsp_process_event: [0/0/1, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout
*May 12 16:10:02.586: TGRM: reg_invoke_tgrm_call_update(0, 0, 1, 65535, 1, TGRM_CALL_IDLE, TGRM_CALL_VOICE, TGRM_DIRECTION_OUT)
*May 12 16:10:02.586: dsp_req_sig_state: [0/0/1] packet_len=8 channel_id=129 packet_id=40
*May 12 16:10:02.586: htsp_process_event: [0/0/1, FXOLS_ONHOOK, E_DSP_SIG_0100]Sorry...here is the roadmap to how a call is being placed.
faxserver==h323==2811==fxo==vg248==CUCM==PSTN GW==PRI==PSTN=====Fax machine.
I've figured out that there was no Clock line on the controler and the 2811 was using the default dial-peer 0 instead the inbound dialpeer. the problem changed from dropping the call (or timeout) to Line is Busy and the fax server drops the call after 2 secons.
I did a debug isdn q931 and it showed me the following:
000084: *Feb 6 16:26:15.383: ISDN Se1/0:23 Q931: TX -> SETUP pd = 8 callref = 0x0221
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98316
Exclusive, Channel 22
Calling Party Number i = 0x0081, '9055408208'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '16137883600'
Plan:Unknown, Type:Unknown
000085: *Feb 6 16:26:15.483: ISDN Se1/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0x8221
Channel ID i = 0xA98396
Exclusive, Channel 22
HAMVGP01_3725#
000086: *Feb 6 16:26:17.179: ISDN Se1/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x0221
Cause i = 0x8090 - Normal call clearing
000087: *Feb 6 16:26:17.431: ISDN Se1/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x8221
000088: *Feb 6 16:26:17.443: ISDN Se1/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x0221
HAMVGP01_3725#term no mon
000089: *Feb 6 16:26:27.215: ISDN Se1/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x838E
Cause i = 0x8090 - Normal call clearing
000090: *Feb 6 16:26:27.331: ISDN Se1/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x038E
000091: *Feb 6 16:26:27.343: ISDN Se1/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x838E
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