Transferred purchases, backed up iPhone, but still lost 1 app and 1 m/vid
Hi, I purchased an album over the weekend which came with a music video, and also purchased one app. This morning, my phone was mega slow, so decided to restore and set it back up. I transferred my purchases (which worked with no errors), and backed up the phone.
After restoring, I can no longer find the one app, or the music video. The ALBUM is there, as is all my other apps and another single song I purchased over the weekend (at the same time as the album), but no music vid and no app. The vid is only available if you buy the entire album, and the app is £1.19. I've read that I won't be charged again for the app, but what do I do about the music video. Can't find an email to contact anyone at all.
Help!
Thanks a lot.
Yes, it's easy if you google "contact itunes support"
It's the first result.
Similar Messages
-
hi have just purchased iphone 4s . my itunes on my mac is currently 10.4 . 10.5 is needed for the new iphone but when i download it and click on install the itunes about still says 10.4 . have tried to update through itunes but it says there is no software available for me . please help . mr frustrated
If your computer is running an OS X prior to Snow Leopard 10.6,
the answer (if it is an Intel-based Mac; not old PowerPC model)
would be to buy the retail Snow Leopard 10.6 DVD from Apple
for about $20, and install it. Then update that to 10.6.8 by using
the installed Snow Leopard online to get Combo Update v1.1 for
Snow Leopard 10.6.8. After that is installed & updated, run the
system's Software Update again, to see what else is available to
that system.
Later systems can then be looked into at Mac App Store, once
the computer is running Snow Leopard 10.6.8.
And if your computer is a Power PC (G4/G5, etc) and has no
Core2Duo kind of CPU -- See "About this Mac" in apple menu
to disclose the general info about your Mac. Also you can see
even more by clicking on "More Info" when looking in there...
If it isn't an Intel-based Mac, it can't run a system past 10.5.8.
Hopefully this helps.
Good luck & happy computing! -
HT203167 I just updated my Iphone, but have lost all my musics I purchased from itunes.
I just updated my iphone, but have lost all my musics I purchased from itunes.
Depending on which country that you are in you might be able to re-download it for free : re-downloading. Otherwise, have you not got a copy of them on your computer and/or on a backup that you can use to re-sync them to the iPhone ?
-
Updated to ios 5 and itunes 10.5 for my iphone and now i lost all apps and songs that i had downloaded in the past. how do i get everything back?
in order to restore your songs and apps, you should just reconnect to itunes and sync your data. your phone ran a backup before it upgraded, and you can also do a restore. but the key is still to go to your itunes and sync back to your phone what you wanted there in the first place.
-
Magazine ( Dirt Bike mag ) will not open on iPad. It will open on iPhone. Tried deleting on iPhone, but still will not open on iPad. Running latest ios6. Used to work on iPad. Seems to try to open then goes back to main iPad screen. Perhaps began acting up when updated and cleaned up iPad or when recently installed on iPhone5. It works on iPhone now, but no longer on iPad. Deleted from iPhone, but still no workie. Downloaded from cloud back to iPhone. Works there, but not iPad.
What are the attachments? If they're a file type the ipad can't natively open then you could have issues and may need an app to handle them.
-
I have iphone 4s and can't send MMS. I contacted Sprint, they checked everything and it is fine. The advised me to contact Apple. I tried to reset all settings, shut down the iphone but still MMS doesn't work. Plz help!
Did you already try to set it up as new device?
How to back up your data and set up as a new device
iOS: Wi-Fi or Bluetooth settings grayed out or dim -
i'm using an iPhone 4 after upgrading to iOS 5 i'm getting an error 1635 now i'm facing problems syncing my contacts and facing many problems, i have restored my iPhone but still i'm getting the same error
Did you check your security software settings? eliminating conflicts from third-party security software.
-
When unlocked iphone 4 i lost all contacts and pictures how to get it back
when unlocked iphone 4 i lost all contacts and pictures how to get it back?
Please define "unlocked iphone 4". It is not clear what, exactly, you did or how it would have affected anything.
-
I no longer have an iPhone but still use iTunes...how can I get iTunes to forget my phone
What do you mean forget your phone? iTunes will still function just find without the phone. I'm not sure what you want it to do.
-
There is an app I want to purchase for my iphone , but can't find it on the app store from my MacBook Pro. I have credit on the Mac Book, but can't see it from iphone.
Are you checking from within the Apps section of iTunes on your computer? Is there a reason you can't download it directly to the iPhone?
-
I have iphone3gs current software ver. is 4.2.1 and it cannot update to software version 4.3. Please help me. I tried to restore the settings of my iphone but still no work. im using the current ituned 10.4. Second, I cannot connect to all wifi networks
But the model no. of my iphone i.e A1303 is of 3GS as clearly mentioned here >> http://support.apple.com/kb/HT3939. Then how its become 3G.
-
I renamed an iMovie project, then I moved it out of iMovie to my desktop. It did not work from there. Finally I managed to move it back to iMovie, but still does not work. I can't edit it, it does not even appear as an option. I found out that the Event Folder for this Project is gone. Is this the problem? Is there a way I can get it back? Can somenone help me?? Obviously after so many mistakes you can tell I am new on this. Any help will be appreciated it!!!!!
OK Let's take a step back.
If you imported video clips from a camcorder there would be an Events folder in the Movies/iMovie Events/ folder.
You have the option as you import from a camcorder to send your Event to an external drive instead. In this case, it would be in the iMovie Events folder at the top level of the external drive.
If your project has no video clips, but only photos, there may be no events folder, only links to iPhoto.
Similarly, if your camera imported your video clips to iPhoto, and you used the iPhoto event in iMovie, then your clips are in iPhoto, and there is no separate iMovie event. -
i updated iphone 4 4.3.3 to IOS 6 but i lost all menu and SIM service and didn't install backup just asking about language,region and wi-fi ..if i unlock my iphone can i backup all programs from itunes?
I'm going through the exact same problem. I plugged in last night. Updated and when it came down to restoring it gave me the same message. Corrupt or not compatible.
-
My iphone was lost and was sent to lost mode after some days I found my iphone but it was disable. And now I'm not able to activate my phone. it doesn't accept the Apple ID that I used to put my phone in lost mode. How can I activate my iphone now?
Hi Krisunita,
Thanks for visiting Apple Support Communities.
Try using these steps to stop Lost Mode from iCloud.com:
Stop Lost Mode or change your contact info
Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud).If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, then select the device that’s in Lost Mode.
Click Lost Mode, then change the information or click Stop Lost Mode.
You can find this information here:
iCloud: Use Lost Mode
http://support.apple.com/kb/PH2700
If you are not able to log into iCloud.com, see this link for more help:
iCloud: If you can’t sign in to iCloud.com
http://support.apple.com/kb/ph2611
Best,
Jeremy -
I unregistered my iphone but still am having issues getting texts from iphone users. Anyone know how to fix this?
Turn off iMessage on the old iPhone.
Restore the iPhone as new.
Have the other iPhone users delete the current message thread, and start a new messae to you.
Have the other iPhone users delete your contact, then re-add it.
Go to ww.icloud.com and remove the device from your Find My iPhone.
Go to appleid.apple.com and change your primary email address and/or password.
Contact Apple Support at getsupport.apple.com for further assistance if these steps don't work.
Wait about 30 days for the iMessage server to self-correct the issue.
Maybe you are looking for
-
Satellite P305D-S8828 BUILT-IN MIC NOT WORKING/ STACTIC
CAN ANYBODY HELP ME WITH THIS ISSUE??? I TRIED TO USE MY MIC, BUT IS NOT WORKING, IT SAIS IS WORKING WELL, BUT I ONLY GET STACTIC. PLEASE HELP ME!!! THANK YOU!!!
-
Skipping of Vendor Account Numbering During Creation
Hello everyone, I tried to create a new vendor account(FK01) but noticed that the generated vendor code is 2000336. Local Vendor number ranges from 2000000 up to 2999999. The last vendor code generated by the system is 2000331, so the new vendor must
-
When does the new nano release?
-
How can I get Pattern list Photoshop
Hi I want access to preset files list (Pattern , Style , ...) in Photoshop with ActionScript in ExtentionBuilder 2.1 or JavaScript. I can just get fonts and actions in API. Please Help me.
-
Role upload entry point.
Hi , I'm doing a role upload of a BW Menu role. When I'm uploading the first level folders a set as entry point by default. If i uncheck the option no entry point is selected. I want the entry point to be set as the role it self. How can I acheive th