Transferring albums from PS 6 to PS 12

I have followed the online instructions for making a backup copy of my PS 6 files and transferring them to PS12, but I can't get PS12 to recognize the files on the backup thumbdrive.  Chat support doesn't support this and referred me to this 'portal.'  Can anyone help?

We don't know what online instructions you followed ... however, we also need to know more details, like what operating system you are using, and is this transfer all being done on one computer, or are you also transferring from computer 1 to computer 2? And when you say "I can't get PS12 to recognize the files", what files, and what did you try that isn't working?

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