Transferring email addresses between BT accounts

I currently have two BT broadband accounts and would like to transfer my email sub addresses from one account to another.
Is this possible?
How do I go about doing it?
Thanks

Hi jonb0709,
I can help with that. Use the 'contact the mods' link in my forum profile under the 'about me' section to send me your details. You can find the link by clicking on my username.
Thx
Neil
BT Forum Mod
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Transferring email addresses from one account to another

I'm not sure if this is a good place to post this but after spending a good bit of time on the phone with FiOS customer service and technical support I just feel like venting my frustrations and hope that maybe someone could give me a valid explanation of why this cannot be done.
To give a brief (hopefully) summary of what's going on...
My wife and I are currently in the process of moving from Florida to Maryland because of the current job market and economy situation. As always...the moving process has been a "blast". For at least a few months we will be "between" homes and will be staying with friends. Because of this we had to cancel our FiOS service (which I did last week and it will be shutting off sometime today). Since we've been very please with the actual service FiOS provides we have (or maybe I should say "had") every intention of signing back up with Verizon once we're in a new home in the Maryland area.
So here's where the trouble comes into play...I contacted Verizon to see if it would be possible to somehow transfer our existing Verizon.net email addresses from our account to my friend's account (the person I'm staying with). You would've thought I was asking for a year's worth fo free service. Initially I was told by customer service that this can't be done. They explained that an email address is like a phone number and two separate accounts cannot have the same email address. Thanks for the newsflash! I explained again that what I wanted to do was move my email addresses so they would now be associated with my friends account. This didn't seem like such a horrible request considering my friend pays for FiOS service and with that gets 9 available email addresses....and was only using 2 of them. She ultimately just told me it was something that couldn't be done. But she did inform me of the "Verizon Your Domain" service that would allow current FiOS subscribers to associate their Verizon.net email account with a new domain name that you create. It would cost $20 per year and would allow you to keep your Verizon.net email if you canceled FiOS service. This sounded like an ok option.
But still -- I was curious why I couldn't transfer email addresses. So I then contacted technical support. This time it was explained to me that an email address was like a social security #. It couldn't just be given to another person. Great analogies in use at Verizon....I give them that. I told the guy I was a fellow "techie" and asked him for a more detailed explanation. That's when it got good. That's what killed me. He spent all this time talking about ACL's and routing and how email addresses couldn't be moved because "you're talking about 2 million addresses". Long and short he was trying to say the Verizon email system was just too complex. Finally I told him that it had to be something that could be done....and his exact words were "well sure it can be done...but we're not going to do it if you're not paying for a service". Wow! Great response! I've been a paying customer of FiOS for about two years. I've had some form of service with Verizon for about 15 years (from phone service to mobile service with V-Wireless). I fully understand that I'm no longer paying for FiOS service. But my friend is. And he has 7 email accounts he's not using. So why couldn't they be moved? Because the system is too complex? Give me a break. Like this guy finally admitted...it boils down to money.
Finally I gave up. I told my wife that we'd just have to deal with switching to a new email address. Life will move on. She wanted to try the "Verizon Your Domain" option though. She started doing the process online...had some questions....and decided to call customer service. She got transferred around to three different people...the last of which told her "you need to call a different department" and then CLICK.
Great, great job Verizon. All I ask is if someone could give me some sort of response that makes sense. If you just don't want to offer the transfer option then tell me.
I expect to be in a new home within a month or two. And suddenly Comcast is looking very good.

spacedebris wrote:
Well, CS was right when they said that Verizon cannot transfer your email to another account. In order to do that they would have to overwrite the email of your friend ( I dont think your friend would apreciate that ). This is due to a limitation on the email system.
However, you may have another option. If you are going to be getting Verizon service again in the realitivly near future (4-8 weeks or so), Then after your acount is closed, contact tech support. If you get the right agent they will "enable" your email. That way you can continue to use it even though you dont have service any more. Now they cant do this for long but for temporary it can be done. Then once you get your service back, they can then move your existing email to your new account. (this can now be done as they will overwrite your new email with your old).
Now if your going to be without Verizon service for more than a couple months, you may be out of luck but this is one option
umm, oh bhoy!
In fact, a "repoint" of an email address CAN be completed onto another account AND it does not overwrite anything on the receiving account.    Each acount, whether its a FiOS account or a copper account, has an account number. The email address is assigned to the account number.    The email address can be "repointed" from one account to another, as an 'add-on' to the new account, then it can be 'repointed' back to another account later.    HOWEVER, the contract does say that you must have a valid account. AND, Verizon cannot (no company can) allow you to manipulate someone else's account.
as to the "after your acount is closed, contact tech support. If you get the right agent they will "enable" your email", well, the fact is that the account has to be provisioned to an address. So, though I have come accross accounts that seemed to still be "on" after the listed close date, it was not something that verizon's tier 1 tech support can effect (that's who you get on the phone when you call tech support) (note that 'sales' could not do this for you, either)   So good luck with that.
What happens is that Verizon will not allow anyone to take your email addresses for at least 6 months.
Before you cancelled you may have had an option to have a notice auto-replied to any email that gets sent to your email address, for a limited amount of time, like they can do with a telephone number ("this number has been changed to . . . . . ") that "this email address is temporarily suspended, or something. . . . I said MAY have had the opportunity. .. .   but if it was me, I would get to where you are going and make sure they have Verizon internet account already   and have them call verizon tech support (so they can verify their account info) with you standing there so that you can verify your old account info and immediately and plainly ask if you can have an email "repoint" done for you.
my .02
cjacobs001

Transferring email addresses between accounts

I have 2 broadband accounts on 2 separate telephone lines coming into my house but I need to terminate one of the lines and broadband services. The email addresses on the line to be terminated are really well used and I want to change them over to my new account rather than going through the process of trying to trace and update literally hundreds of sites and people. Is there a simple way to do this? If I delete them from the old account would I instantly be able to add them to my other account?
Thanks for any advice on this
Laurie

Hi Laurie,
I'll be able to help you get your email address switched over. Send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Problem Transferring email address to new home

I have had BT broadband for 10 years - everyone I know has my BTinternet.com email address. I have stuck with BT despite several trials when moving home, and generally am happy with the service I have had. So much so that I recently signed up my partner to have BTbroadband in her home. Now we have made the decision to move in together, but find that I am completely stuffed when it comes to keeping my email address - I have to pay £1-54 per month for the privilege!
BT say that if I cancel my account for telephone i will lose my email address. BT say if my parner cancels her account she will lose the phone umber (and won't let her cancel because she has only had the account for a month in any case! BT say I cannot transfer my email address to her account even though they are both BT, as they do not permit email addresses to be transferred between accounts!
Why on earth do they persist with this archaic process. How many people move in with each other every year, and how many of them would have BT accounts. Surely it is easy to transfer email addresses between accounts, as it happens all the time when people move house. If I agree and my girlfirend agrees, surley that is all that is needed to move an email address.
Is this BT just being blooming awkward or is it a money making scheme to get people to pay for premium mail. Why can't I keep my email address without having to pay £18-50 per year!!
Very furstrated of west sussex!

They can move old primary accounts and sub accounts to another account. They've done this for me, free of charge, in the past. If you can't get any help from the helpdesk then click here to contact the mods.

Can i change my email address on icloud account on phone? to email i used on new mac ?? do they need to be the same for optimal use?

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Yes the Apple ID is the thing that ties your devices to you and shares your information and content between them.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
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However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
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This article provides more information about Activation Lock.

I have an Ipad My apple ID and password works for Ibooks and Icloud but when I try to get into the app store it doesn't show my entire email address on the account. When I try to get into the app store it tells me my password is incorrect. How can I corr

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Open the App Store app, go to the Featured pane, swipe to the bottom, tap the Apple ID and sign out. Tap again and sign in with the Apple ID of your choosing.

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HT5312 how can i add a secure email address to my account if i don't know the answers to my security questions?

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Hello, I want to perform a simple task. I have two Adobe ID accounts linked to two different email addresses. One account i do not want to use anymore but it is linked to my main email account. the account i do not want anymore is still in its free stage

Hello, I want to perform a simple task.I have two Adobe ID accounts linked to two different email addresses. One account i do not want to use anymore but it is linked to my main email account. the account i do not want anymore is still in its free stage and i have not purchased anything with it. My other Adobe ID account is linked to an email i rarely use and don't particularly want to use. i have tried changing the linked email account to my regular one i use. But it obviously does not allow me because of it already being linked to my other non used obsolete Adobe ID account. Is there any solution to this?? Please help.

Adobe contact information - http://helpx.adobe.com/contact.html may help

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Hello Lakesidetom,
It sounds as though you are experiencing an issue with an Apple ID and authorizations. Based on your post, it sounds like you are familiar with the authorizing and deauthorizing process. The Apple ID in question (your wife's email) may be originating from the iPhone you are attempting to update. Is it possible that your wife created an Apple ID or iCloud account which is signed in on that iPhone? Below, I have included links to some resources that may help you determine if your wife has created an Apple ID:
How to find your Apple ID - Apple Support
Use these steps if you forgot your Apple ID or aren't sure that you have one.
Apple - My Apple ID
If you can't remember your Apple ID, just provide us with some information and we'll find it for you. Then we'll help you reset your password.
Thank you for contributing to Apple Support Communities.
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I can't set up my email account on my ipod touch. It keeps saying that I have to use a valid email address for this account

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Hi Annie,
Make sure when you are setting up your e-mail account that you enter in your entire e-mail address. If you have a Yahoo (includes any e-mail account associated with Yahoo), G-mail, or Aol after entering in your password it should automatically set up. Any other e-mail address you will have to manually set the account up.

I just got a new iPod nano, and I'm really excited about it, but I have a problem. A long time ago, I changed the email address on my account, and now all the songs from that account are gone. I don't know how to get them back. Can someone please help me?

This is really frustrating, I've been trying to get my songs back for hours

When you say "account," do you mean your iTunes library, because your iTunes library is what is on your computer? Your iTunes library does not have an email address. An account that is related to iTunes is your Apple ID (which is an email address) and you use it as your user name to sign in to the iTunes Store, to make purchases. Changing your Apple ID will not make songs disappear from your computer's iTunes library.
If you had an Apple ID and used it to make song purchases from the iTunes Store, and then started using a different Apple ID, you should be able to re-download the songs purchased with the old Apple ID. In iTunes, sign in to the iTunes Store using your OLD Apple ID (and password). That may not be your current email address, but Apple uses it as your user name, so it does not matter.
On the iTunes Store Home screen, click on Purchased under QUICK LINKS. This takes you do the Purchased screen, where you can re-download previous song purchases (for that Apple ID) at no cost.
NOTE: If those song purchases are from more than a few years ago, you may also need to authorize your computer to play (and sync) songs for your old Apple ID.
For songs that were not purchased from the iTunes Store, if they are also gone, you cannot get them back unless you have a backup (or they are still loaded on your old iPod).
If that's not what you mean by "changed the email address on my account," please post back with more details.

Changing email address on iCloud account

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Welcome to the Apple Community.
Firstly, you need to change your details with Apple, Start here, change your country if necessary and go to manage your account.
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In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
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everything is working now.
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Can you use more than one email address on one account as to enable two or three devices to use imsg????

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If I read your question right, yes.
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in my case, the verification e mail came within a few minutes of declaring the new address.
The multiple address are useful if you have more than one device under your apple id, and want to be able to send stuff to that particular device.

Transferring email addresses between BT accounts

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