Transferring FROM Zen Vision M to Compu

Hi there, I have a 30Gb Zen Vision M, I have no problems connecting to thecomputer and finding the player, it will transfer from the computer to the player but will simply NOT transfer from the player to the Computer.
I am using a DLO (Brand Name) cable.
Can anyone help, I lost all music on the computer, i have it all on the player, but cant back it up.

Well i did try, but still it was the same.... and now it seems the files have disappeared! i'm so confused! i always thought of Creative products being relati'vely simple (despite a few minor problems with my player when i first purchased it) so i'm shocked that i cannot copy over music files by dragging and dropping. Any other ideas?Scene!Kid

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