Transferring ownership of prepaid phone

I just recently added my husband to my family plan with a new number and new phone. His old prepaid phone still has useable minutes so I plan to give this phone to a person who needs it but can't afford it. The number on the prepaid phone is listed as my husband's on his My Verizon page. My question is: If this person sets up a My Verizon page in her name with the old number which was assigned to the prepaid phone will there be a problem? If so, what do I have to do to fix this?
Also...how do I delete all contacts on the prepaid phone? When I try to do this it asks for a phone lock code. We don't have any idea what that is or where to find it.
Any help appreciated. The phone is Samsung Smooth.

I just recently added my husband to my family plan with a new number and new phone. His old prepaid phone still has useable minutes so I plan to give this phone to a person who needs it but can't afford it. If you change the number you will lose the money that is on the phone. The number on the prepaid phone is listed as my husband's on his My Verizon page. My question is: If this person sets up a My Verizon page in her name with the old number which was assigned to the prepaid phone will there be a problem? If so, what do I have to do to fix this? I think all she would have to do is add her name and delete his name.
Also...how do I delete all contacts on the prepaid phone? You can manually delete the contacts one by one. The only thing I can think of for a lock code would be the 4 digit security code. If the number there asking for is longer than 4 digits then it might be the # on the battery. When I try to do this it asks for a phone lock code. We don't have any idea what that is or where to find it.
Any help appreciated. The phone is Samsung Smooth.

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Transferring balances on prepaid phones.

On 4-10-15 my son, who has the same prepaid plan and phone I have through Verizon, lost his phone. I called Verizon support on 4-12-15 and cancelled his account. He had $45 on his account, and I asked the customer service representative if that balance could be transferred to my account. I was told at that time it could and that he would do so. Today I check my balance and it isn't there. I called support again and spoke with another representative. She informed me that representative from the previous day had received my request and denied it. That is NOT what I was told in my previous conversation. I feel I was purposely lied to by the representative, who assured me the balance transfer would show up on my account the same day.

Sertraline1, I'm sorry to hear of this situation! We are here to help you in any way that we can. I would recommend giving our Prepaid Team a call directly at 888-294-6804. They can certainly help you further with any and all concern. Thanks so much!
KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

We bought a new prepaid phone on 10/5/14 at a Verizon store had an existing phone number transfered and the phone can not be activate. When will the system be updated? We have lost 2 days of service.

We bought a new prepaid phone on 10/5/14 at a Verizon store. Had an existing phone number transfered and the phone can not be activatde. When will the system be updated? We have lost 2 days of service and now cannot use the original phone due to moving service to Verizon.

The exact same thing has happened to me! The customer service reps keep saying there is nothing they can do until their system upgrades are complete and they can't tell me when that will be! I need my phone number back!!! Somebody please help with this issue!

Can my balance from my old phone be transfered to my new phone

I will upgrade from a Samsung Smooth to a LG Smart phone.Will my prepaid credit be transferred to my new phone?

Great question nolen1945! I have answers. If you are staying with a prepaid plan, then you credit will be applied to your new Prepaid Smartphone Plan. And if you convert from a preaid plan to a postpay plan then your credit can't be applied to the account. We will be happy to assist you with the conversion to your new phone.
VanetrisC_VZW
Follow us on Twitter @VZWSupport

How do I block calls and texts on a prepaid phone? Says service unavailble when I try to do it through VZW

How do I block calls and texts on a prepaid phone? Says service unavailble when I try to do it through VZW

bathgate69, sorry for this inconvenience. Which make/model phone do you have?
For your convenience, you can also reach our Prepaid customer service department at 888-294-6804 for help, as well.
LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Why does my current balance no longer show up on my prepaid phone?

I just switched from a Samsung flip phone to the LG Cosmos. Now the balance will not update on the home screen. When I called into Verizon they tell me that they do not offer that feature anymore. I find this hard to believe as it was working fine until just 2 weeks ago. So, does anyone have any idea of what is going on? Is my phone screwed up, or did Verzion really kill the balance feature on the prepaid phones?

The default Firefox toolbar layout doesn't show a Print button, either top or bottom. See if this helps you.
https://support.mozilla.org/en-US/kb/customize-firefox-controls-buttons-and-toolbars

Solution to "unable to register prepaid phone"

Can't register account for your prepaid phone/device? Here's the link that works:
My Verizon Log-in | Verizon Wireless
Please make sure your knew phone is on because the temporary password will be send as a text message.
Also, your security code is the last 4 digits of your phone#. The Verizon does not say it anywhere, had to figure it out myself.

For me, it turned out to be somewhat different - my home wireless was working fine with several different devices/OSs, but it seems that WebOS stopped falling back to any DNS servers beyond the first one. Whereas other devices (android phones, linux laptops, etc) still resolved DNS fine using the secondary/tertiary DNS entries, WebOS starting giving me the "unable to resolve host" error. So I changed the (primary) static DNS entry on my wireless router to one of the Google public DNS servers (8.8.8.8) and now WebOS is happy again. The only thing that changed for me (on the tablet) was enabling usbnet just to check it out, and even after I disabled usbnet, I still had the name resolution failures. Go figure...

I have been adding data to my prepaid phone but Verizon is telling me it is unable to process. Why not? I have a list of add ons but I don't have them on my phone. Now I can't use my phone because they won't add to my phone. What do I need to do?

Why is Verizon not adding my data add ons when I sign in and try to use the service? I have been adding on since early November and I had to get another refill card. I don't have any data on my prepaid phone. Where is my data? I can't use my prepaid. I need help.

2BNatural,
I am so sorry to hear of the issues you are having with adding data. We definitely want you to be able to have access to your data added. I apologize as we are unable to access prepaid accounts. Please reach out to our prepaid department at 888-294-6804 for further assistance.
LindseyT_VZW
Follow us on Twitter @VZWSupport

Urgent help with prepaid phones?

We just activated a batch of new prepaid phones. They activated fine, but whenever we try to place outgoing calls, one or two rings in, we get an error message as if the call is to a wrong or disconnected number ("The call cannot be completed as dialed"). Halfway through this message will stop and the phone will continue ringing. This can happen twice in one phone call sometimes. It eventually reaches the number dialed, but it takes twice as long. I need to get this resolved ASAP. I've run *228 operations and even did some manual stuff with Verizon tech support, who basically threw up their hands and said they couldn't help me after a while.

Is it every call you make that you hear the error message on? Can you dial *611 from the phone and hear the balance?--if not call 888-294-6804 from the cell phone and you should get a message from verizon about your account now being activated.
Other than the issue with Tech Support, Manual Programming was done with them i'm sure, Have you checked your Nam Settings (Menu > Settings and Tools > Phone > System Select) ensure it is on NAM 1, if its on NAM 2, change to NAM 1 and dial *22890.
Hope this was some-what helpful.
Best Wishes

Only two contacts transfered to my new phone

only two contacts transferred to my new phone from backup assistance and old phone is broke and wont turn on how can I get my contacts

Were the contacts synced with your Gmail account instead?

How can I add the Blackberry my friend gave me to my account that already has my prepaid phone on it?

How can I add the Blackberry my friend gave me to my account that already has my prepaid phone on it?

A few questions to clarify your specific situation will help us to better help you...
Do you want to swap phones and use the BlackBerry instead of your current phone? I don't think you can add a line to a pre-paid account to use both - it would have to be two separate accounts.
What model BB is it? And is it Verizon branded? It may or may not be usable on a pre-paid account.
Finally, what is your current phone and account set up? You may need to get a different pre-paid plan to use the BB, if it is usable on Verizon.

Usage reports for prepaid phones

My employer is considering purchasing some prepaid phones for several new temporary employees whose primary role will be to make weekly phone calls to our clients. We would like to keep track of the calls made with these phones, so I'm wondering what sort of call reporting is available on the My Verizon page for prepaid phones? A sales rep told me that each wall was listed and that the list is updated hourly, but I am wondering if the list is downloadable, or if it is only viewable through the webpage.
Can anyone help me out? A screenshot would be especially helpful.

The page is downloadable put it doesn't cover all phones, sometimes it will cover a call from verizon to verizon and other times its doesn't I went in and checked on my summary list and I don't no why it dose'nt cover all of them so this would not be reliable for what your boss wants it for.

I live in Canada and bought a prepaid phone last year in Rancho Mirage Ca. I cannot add any money to the phone now and have lost serviceWill not take my Visa

My prepaid phone ran out on Nov. 16 and the web site is out of order so I cannot add funds on line.
I phoned the 1 888 number but was told they cannot take my Canadian Visa number even though I used it to purchase the phone last year.
I think because I am in Canada the chat service doesn't work for me either.
Would love to give Verizon an other $100.00 for another year of prepaid service but so far no luck.
Any ideas short of having to drive to the USA to a Verizon store?
Thanks,
Terry

Hi Retiredterry!
I do have some additional information for you, and I'm sorry for any confusion or inconvenience.
• An international credit card with numeric ZIP/postal codes can make payments via Express Services options such as IVR, #PMT, My Verizon, and My Verizon handset.
• Canadian credit cards:
• With alphanumeric ZIP codes are accepted via My Verizon.
• Can be used for Automatic Payment Option (APO).
• Can be used for payment on My Verizon Handset.
• User must first enter the Canadian credit card into the wallet section of My Verizon Online, they can then choose to pay using their wallet on the handset.
• My Verizon can process payment from an international credit card with alphanumeric ZIP/postal codes.
• Only international credit cards with ZIP/postal codes of 9 digits or less are accepted in My Verizon.
Thanks,
ChristinaB_VZW
Follow us on Twitter @VZWSupport

I have just created a new username and bought a new prepaid phone. I am being toldf I am not the account owner. Why is this?

I have just created a new username and bought a new prepaid phone. I am being toldf I am not the account owner. Why is this

Owner status on POST PAID is not the same as PRE PAID.
on prepaid you can get any device you like.
But you pay upfront.
People on post paid get the advantage of reduced priced devices on contracts. Prepaid is no contracts.
Any carrier will function the same way. Go online and check out Verizon pre paid policy and then look at the other carriers.
Maybe prepaid from Walmart or Boost Mobile, or Cricket etc. would be best for you. Pay for all you can eat calling, texting and data for one low price. Say $45-$55 and buy the phones they offer.
Good Luck

Can I change my contract phone (contract exspired) to a prepaid phone

I bought a used Verizon GL Envy 3 Postpay contract phone. THe phone is now without contract. I was told I can switch it over to a prepaid phone, but when calling Verizon they told me I could not. I have friends that have done this, so I know it can be done.
THe ESN is clear, I had it checked. Does anyone know about how to get this done?
Thanks

If the phone requires a data package on postpaid service (basically if it falls into the 3GMM or smartphone categories), then it cannot be activated on pre-paid service. The enV3 requires a data package because it is a 3GMM phone, so it cannot be used on prepaid.

Transferring ownership of prepaid phone

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