Transferring Purchases and Storage?

I have a 32GB iPhone 4 (CDMA)... The memory was almost full as I had about 800MB free space left. So naturally, I thought to myself let me transfer my purchases to my laptop, then I will erase a few apps and free up space. During the transfer my phone alerted me that the memory storage is almost full. simultaneously I noticed the transfer stalled on my itunes. After about a 20 minute stall it continued as if it was backing up the rest of my apps however NONE after the app that froze for 20 minutes actually transferred. Upon completion, the sync bar at the bottom of iTunes no longer showed I had free space anymore and said that my phone is 0.30GB over capacity. Now some of my apps won't even run. I assume because of the lack of space. I am irrate at this, where did the space go? Transferring apps should have only been taking things off the phone not ADDING extra **** taking up my memory. No I have no clue what happened to that free space. I am estimating if it states I'm over 0.30GB with the initial 900MB free, that's a full GB of space I payed for that I am no longer allowed access to on my phone. And not only that, the apps that are on my phone as I stated before, are not opening. Even when I tried to restore to a previous backup it errored out in the first 5 secs. Please help.

the word used was S H ! T... I thought this was America...smh

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Hi. I have down loaded songs and tv shows on my i phone 4s but i can remove them from my phone. I have transfered purchases and cun ticked sync music and tv shows but still i have the downloaded contenet on my phone. Please help

I have down loaded songs and tv shows on my i phone 4s but i can remove them from my phone. I have transfered purchases and cun ticked sync music and tv shows but still i have the downloaded contenet on my phone. Please help

also must mention i have never had trouble that i couldn't fix on itunes but all of this has started since i have been using icloud for basic backups hope this helps solve problem

My iTunes says that there is a problem with my ipod and i have to restore it, but i bought songs on my itunes on my ipod not on the itunes on the computer so i have not transfered purchases and now it wont let me how doi restore without losingmy newsongs

So my itunes says that there is a problem with my itunes and i have to restore it but i have purchased ne songs through itunes on my ipod not through the computer so of course i would have to transfer purchases on my ipod to the computer before i restore it so it does not delete everyting and then i cant back them up. So i went to transfer purchases and It wouldent let me. So how do i transfer my purchases before i restore my ipod so i can back it uup so i dont lose everything. Thanks

There is a backup plan after doing the Restore. Read this.

Transfering purchases and syncing to muliple devices

Good day all, recently i have transfered my CEOs library all to an external drive. Everything is fine until the syncing, my question is he usually purchases a lot of stuff from the app store. Now that he has an ipad and iphone, when he connects any of these devices to sync, it is givng him that message saying that in order to sync it must erase all content. What is the solution for this problem. Anything would help..thank guys

Did you have to "rebuild" the library after the transfer? I've a feeling you are using a "new" library database in the usual location, ..\<User's Music>\iTunes\iTunes Library.itl instead of the database in the folder you moved to the external. To connect to a different library click the icon to launch iTunes and immediately press and hold down the shift key, keep holding untils asked to Choose or Create a library, click choose and browse to the new location. If I'm right this library will happily sync with the devices without the threat that media will be removed.
I'm assuming, since you already have all the media, that rebuilding that wouldn't be the end of the world, but if apps and their data are removed you may permanently lose important information. This process should work.
Using Edit > Preferences > Devices, tick Disable automatic syncing of iPods, iPhones, and iPads.
Connect device
Right-click on device and select Back Up
Right-click on device and select Restore
However that will require patience. Restoring the previous iTunes libraray database and hooking it up to the media will be the prefered route.
If you can't find the original library from before you started the transfer you might find the process in this thread useful.
tt2

We transferred purchases / synced an iPod touch to a toshiba laptop, and then updated the ipod. we can no longer put the files back onto the ipod. what are we doing wrong]

we transferred purchases and synced from a iPod touch to a toshiba laptop, after it updated and synced again we have been unable to put the files back onto the ipod. the computer will not let us drag or copy paste files, and when we tried to " export" the library to the documents folder, it only showed up in code. we have books and music we would like to reload to the ipod.

Hello Jean164,
Thank you for using Apple Support Communities!
It sounds like you are unable to manually put your content back on your iPod Touch.
It seems like you may need to re enable Manually Manage Music now that the device has been updated, and this article should help with that.
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
Cheers,
Sterling

Transferring Purchases; help needed!

i had to have my laptop wiped because i had a virus. i now have no music on my laptop. i plugged my iphone in and 'transferred purchases' and not all of my music has transferred. im not sure what to do now; i really dont fancy downloading all the music again!
can anybody help me?
how do i get my music back onto the laptop?
thankyou muchly! <3

It has alwasy been very basic to always maintain a backup copy of your computer for just such an occasion. Use your backup copy tp put everything back.
If for some reason you have failed to backup, then you can use icloud ( in the U.S only) to retrieve past purchases. Open itunes store, click Purchased, under Quick Links.

When recently syncing my iphone, itunes asked me something regarding transfering purchased items or something.. I foolishly didn't read it properly and now I can't get purchased songs from iTunes back on to my iPhone... Please help!!

Hi,
When recently syncing my iPhone a message came up regarding transferring purchases or something.. In haste I pressed the wrong reply.. My phone synced, but removed all of the songs I purchased on my iPhone. Although they are still on my iTunes and I can play them.. but they will not sync back to the iPhone what so ever.. I'm stressed out big time and can't believe I was such an idiot lol!! Had a look at a few forums.. But they seem to be about transffering from Iphone to Itunes...
Please Help xxx

At the AT&T store. Tried using iCloud but only 120 songs were transferred and when I access my iTunes account now it only shows 120 and not the 450 anymore that I purchased on my old phone. Tried to sync again from the phone to iTunes and it still not working.
I purchased everything under the same apple ID account I called apple support and spent almost 2 hours with tech support for assistance and we got disconected and they never called me back.
I'm at the point where I'm about to never purchase anything anymore from apple go to another company retrieve every single charge made on my bank account from iTunes and file a law suit against the company. It's being a week that I called for assistance and no one called me back to help me with this matter even after I responded a survey with a complaint about not getting a resolution to my problem.
If you could please help me I will appreciate, I'm out of the country now and can't stay on the phone for a long time.
I need to sell my old phone but as right now besides all my bank statements the old phone is the only evidence that I purchased the songs.

I just purchased extra storage for my iCloud. How and where do I access it? I purchased movies and audio books to find out that I didn't have enough storage (the reason for the extra storage purchase). I have no idea where to find them now. Help?!

How do I use my iCloud???
I purchased 4 movies and 2 audio books from iTunes only to find out my iPad2 didn't have enough storage, so I purchased more storage from iCloud.
My iTunes account only shows the 4 movies that need to still be downloaded (not the two books) After purchasing 20GB from iCloud I am still receiving the "There is not enough available storage. You can manage your storage in Settings" message. I have gone to my Settings, where it shows I have the new, extra storage. I have set all the iCloud settings as shown on the Apple website. In my iCloud settings, it shows I have 17GB available out of 25GB. In my General settings, it shows that I have a capacity of 28.6 GB, while my Available is 2.9GB. (????)
I don't know why I still can't download the movies. I wouldn't know where to go (how to get to) the iCloud if I could...
Also, iTunes has sent me receipts for the movies and audio books I purchased as well. Where are they???
Thank you SO very much for any assistance you can offer me!

Cancel your storage upgrade
If you upgrade or renew your storage but no longer need it, you can cancel. If you cancel your storage plan within 15 days of an upgrade or within 45 days after a yearly payment, you can contact Apple for a full refund. After this period, you can downgrade your storage for the following year.
Note: Partial refunds are available where required by law.
From here > http://help.apple.com/icloud/?lang=en#mma3518f8580
HelpKimIsAlreadyTaken wrote:
Since I purchased about $70 worth of movies and books and they won't load onto my iPad, do you think iTunes will refund my money?
If you make more room on your Device perhaps you can View/ use the purchases...
However if you would prefer a Refund... you can always ask... be sure to explain your situation...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
It is stated that all sales are final

Multiple Apple ID's and iCloud (purchased extra storage)

My mom and dad want different iCloud accounts (so the contacts etc are not merged) They have bought the extra 20GB of iCloud storage for my Mom's phone. Here's the setup and apple ID's... My question is how to split these and keep the extra iCloud storage on my mom's phone.
Dad's iPad ID: [email protected]
Mom's iPhone ID: [email protected]
iCloud extra storage ID: [email protected]
I want to change Mom's iPhone to: [email protected]
and change the extra iCloud storage to: [email protected]
I've already tried to change the ID of the iCloud but it will not let me because the email address for [email protected] is already used.
I hope this makes sense to someone!

Hey rich!
I'm taking a risk here and assuming that when you say "iPad ID" and "iPhone ID" you are referring to the iCloud ID on the mentioned device, right?
If so,
the extra storage was purchased with your dad's iCloud account and that's where it stays.
Dad's iCloud ID can stay on his iPad, along with his extra storage.
Go to Settings->iCloud and delete Dad's iCloud ID from Mom's phone.
Log in to iCloud on Mom's phone with Mom's iCloud ID.
(Does she already have this iCloud ID? If not, it may be taken by someone else and she would have to create a new one for her.)
You cannot move the extra storage to Mom's iCloud ID. MAYBE, just MAYBE iTunes can do it, but I seriously doubt it. Contact them for assistance. (apple.com/support/itunes and select Contact iTunes)
I don't fully understand the need to purchase extra storage for just one device. Now, if you had multiple iOS devices (like for your business), then I can see it. I back up a 32g iPad and a 16g phone using less than half of 1G of my iCloud storage.
Good luck

HT4972 i just purchased more storage for my iphone 4 and also deleted some apps and it still will not allow me to update to ios7

i just purchased more storage and deleted some apps and my iphone4 and it still will not allow me to update to ios7

The iCloud storage is meant for your backup, you do not get more space on iPhone.
You can by connecting to computer iTunes for update then you will not have space problem

How do I transfer my iTunes library to a new computer? I have transferred purchased music but wish to transfer the rest of my library. Home sharing isn't responding and the computers are going to be in different locations.

How do I transfer my iTunes library from my old computer to my new one? I have successfully transferred purchased music but not my library of CDs. Home sharing will not work, and isn't working in fact, as the computers will be in different countries.

Assuming your library is in the default location and all of the media is stored within the library's media folder then this is what you need to do:
Copy the entire iTunes folder from <User's Music> on the source computer to <User's Music> on the target computer.
You can do this directly over a network (making use of shared network folders) or by making a copy on an external drive, moving the drive between computers, and copying again. Any way that works is good. However if you say that you cannot use Home Sharing (doesn't work properly anyway) because the source and target are not on the same network then method 2 as I describe it won't work either.
Your playlists, play counts, ratings etc. are stored inside the database iTunes Library.itl which is inside the iTunes folder and a successful migration includes all of this information, not just the media files. I recommend method 1 from the earlier link as it sets you up with a backup mechanism to use in future. All hard drives fail eventually and often without warning, or at least a warning that is noticed and then heeded.
If the initial assumption is wrong, or you need help checking, just ask.
tt2

I purchases additional storage last night when advised by iCloud that I had little storage left on iCloud. Discovered that an unknown iPhone was added to my account resulting in lack of storage. How can I cancel this. And get refund?

I purchased addional storage for iCloud after being advised that I was running out of storage. Later I discovered a iPhone which I do not own was added to my account . How I don't know. Anyway I want to cancel and get refund. How can I do this. Try various apple contact methods..can't get to talk or email anyone.

I have the same problem. For about 1 month ago I extended my iCloud storage account (+20 GB) in order to maintain my backups for iPHONE and iPAD as my account would expire 14/10. In spite of this, I got an email 15/10, which said that iCloud was reduced to 5 GB. 2 hours later I received a new email with comfirmation on the purchase of +20 GB storage plan. However, I only have access to 5 GB on my iPad and iPhone. Called Apple Support but they couldn´t help me. Did you find any solution ?

HT204053 Can you merge two Apple IDs into one? It was a common issue caused by the iPhone 4 and has been corrected, but transferring purchases in iTunes is a pain with two IDs.

For a brief time when iPhone 4, iOS 4 came out, many of us ended up with two Apple IDs. I want to know if anyone can please provide me with simple step-by-step instructions on merging two Apple IDs into one? It would make transferring purchases on iTunes much easier and reliable. I realize i desperately need an iOS update, but i had no laptop for over two years! I'm posting a cry for help on that in another community. Thank you all.

No,
Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.

Can I create a separate icloud account for my husband but still use the same itunes account? I want our contacts, photos and storage capacity to be separate but be able to share music and apps we purchase.

can I create a separate icloud account for my husband but still use the same itunes account? I want our contacts, photos and storage capacity to be separate but be able to share music and apps we purchase.

Welcome to the Apple community Pammy.
Yes, that's exactly what I'd suggest for the vast majority of users.

I recently purchased icloud storage for my iPad Air. I want to store photos in the cloud and learn how to retrieve them. I need help.

I recently purchased iCloud storage for my iPad Air so that I can store my photos in the cloud. I don't know how to do this. I want to be able to retrieve them as well.

Hello Janet
With that iCloud storage that you purchased, is used for mainly for iCloud Backup for your iPad Air, app data as in games and documents for like iWork and other apps that save data locally within the app. Dealing with photos in your Photo Stream they actually do not count towards that storage plan. If you don’t think that the storage is going to work for you, then cancel the upgrade you just made.
iCloud: iCloud storage plan overview
http://support.apple.com/kb/PH12796
iCloud: Shared Photo Streams FAQ
http://support.apple.com/kb/HT5903
iCloud: Cancel your storage upgrade
http://support.apple.com/kb/PH12798
Regards,
-Norm G.

Transferring Purchases and Storage?

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