Transferring single line w/unlimited data with Assumption of Liability...?

I can't seem to get a straight answer from anywhere on this.
I'd prefer a response from a Verizon rep - customers helping out around here are giving mixed answers as well.
If I transfer my contract to my friend, which has unlimited data on it (smartphone plan), will the unlimited data transfer with it
Thanks!

I got that phone number directly from this link on the Verizon Wireless support page. It also states for the new account owner and I quote, "Note: Your service assumption will be subject to a credit check. You may be required to switch to current pricing and promotions. A security deposit may also be required."
http://m-support.verizonwireless.com/clc/faqs/Account%20Management/faq_billing.html?grp=3&faq=2

Similar Messages

Can upgrades be transferred along with assumption of liability?

My fiancé is going to assume liability of her phone line and have it transferred to my billing account (from her parents' account). Is it possible for her to transfer the upgrade and purchase an iPhone at the discounted cost after being transferred to my account?

When you do an assumption of liability, the upgrade eligibility transfers as well - however if there is less than one year remaining, the term will be increased to one year. If more than one year, the terms remain the same. If her upgrade is due very soon, it may be better to wait,do the upgrade on her current account, THEN do the AOL once she's done her upgrade.
This is a process known as Assumption of Liability (AOL). In order to perform an AOL, all of the following requirements must be met:
Current Account Owner
You must ensure that the balance on the account you want to transfer is current. You will continue to be responsible for account charges until the transfer has been completed.
If the line you are transferring is the primary line on a Family SharePlan® or the only secondary line on a Family SharePlan, the remaining line(s) must be placed on eligible calling plans prior to processing the account transfer. Please contact Customer Service at (800) 922-0204 for assistance.
You must contact Customer Service at (800) 922-0204 to authorize the account transfer and provide the name of the person who will be taking over the account.
New Account Owner (person taking over responsibility for the account)
You must read and agree to the Verizon Wireless Customer Agreement Terms and Conditions prior to assuming responsibility for the account.
If the line you are taking over is being added to an existing Verizon Wireless account, your account must be current.
If you agree to the Customer Agreement Terms and Conditions and up to a one-year contract term, you must contact the Assumption of Liability Department at (888) 832-4540. A representative will assist you with completing the AOL request.
Note: Your service assumption will be subject to a credit check. You may be required to switch to current pricing and promotions. A security deposit may also be required.

Unlimited Data with Limited Talk and Text

I have to say that I'm disappointed in Verizon for not recognizing the people that do not talk and text a lot but do use their phone for data. I pay a lot of money to Verizon mostly for services I don't use all that much. I would like to see a plan that takes us other folks into consideration and have an unlimited data plan with some type of limited talk/text. I hate texting although I do a small amount of it and I don't talk much on the phone because I talk all day long for my job and become a hermit after work. I've been a loyal customer and would like some type of recognition of being in the minority group that is the opposite of most folks. If Verizon would look at my usage, they'd see exactly what I'm talking about.

I do understand why you might be upset that there is no unlimited data anymore, and I know that you are probably wondering why it is no longer offered, and I would be more than happy to explain it to you. As you know, things are not like they used to be and our world is very fast paced. With Technology increasing everyday, the standard of that technology is also increasing. With the standard of the things that use data increasing, that amount of data that those things use are also increasing. As you know, we live in a Technological World, and the amount of people that are using data grows tremendously each and every day. When you combine these things, the network can become congested. If you have ever driven in heavy traffic, you know that you get nowhere fast. Well the Cellular pathways are the same as rush hour traffic, combined with school letting out. In that situation, you wont go but a few inches an hour, and if everyone was able to get Unlimited Data, that is what would happen to cellular speeds. Other companies offer it because they do not have NEAR the amount of peoplet that Verizon has on their network, nor the speeds.

Another Unlimited Data Upgrade Question

(Yes, it's another one of those questions. I'm sorry, but searching - on here, or on Google - only left me with conflicting information.)
Here's my question:
A friend of mine is interested in selling me his Galaxy Nexus phone. Would I be able to keep my single-line, grandfathered, unlimited data plan if I buy his phone and switch to it, or is that only possible if I were to buy the phone new, directly from Verizon?
Here's my story:
I have an HTC Thunderbolt that I purchased when it launched. A few months after buying it, it turned into the HTC Bad Dream, and now it's the HTC Nightmare. Random heat issues, battery draining, random reboots... It's the same song and dance we've heard before. These are design issues with the phone; not something a replacement or a repair would fix.
The real annoyance, though, is the mobile hotspot. I pay $30/month to use the hotspot legitimately, unlike the users who root their phones to use it without paying for the option, but ever since Verizon started blocking the third-party wireless tethering apps, I've had to choose between using the stock mobile hotspot app and unleashing the above-mentioned Phonemageddon, or simply going without. I could drop the option from my plan, but seeing as the unlimited data plan no longer exists, I wouldn't be able to get it back without switching to a tiered or shared plan.
Switching to a more stable phone would alleviate my issues, hopefully, but the difference between Verizon's retail prices and other retailers is hundreds of dollars. Giving up my unlimited plan, however, wouldn't make the venture worth it. A definite answer to the question of buying used - either from a Verizon representative, or a customer who's been in the same scenario before - would be very helpful.
Thank you very much.

Hi,
If you provide your own equipment (your friend's Nexus or from ebay etc) then YES you can keep unlimited data. Another wayto keep unlimited would be to pay full retail for a new phone. But I'm sure your friend will give you a better deal than that
Hope that helps!

I have the iphone 2g with the $20 unlimited data plus 200 texts, is there any way to keep the tiered text messaging plan when I upgrade to the iphone 4s?

I have the original iphone on AT&T with the $20 unlimited data with 200 text messages. I know that I can keep the unlimited data plan when I upgrade to the iphone 4s, but I would also like to keep my 200 text message plan. Is there any way for me to keep this feature? Also on the original Iphone, I could upgrade to the unlimited data plan with 1500 text messages, if I upgrade this feature, will it extend my contract?
Thanks,
Ray

Sorry no, there isn't a way to turn off those reminders.
You can send Apple a feedback here http://www.apple.com/feedback/

Transfer Upgrade - Keeping Unlimited Data Plan

We have a family plan with 5 devices. Two of the lines have unlimited data, one has the $30/2gb plan, and two are basic phones. We have several upgrades available since the basic phones haven't been upgraded regularly.
The person with the $30/2gb plan recently upgraded to an Iphone 4S in April, but now she has her eye set on the Iphone 5 when it comes out.
If she upgrades to the Iphone 5 in October, can I use her old Iphone 4S and keep my Unlimited plan?
(I wouldn't technically be upgrading my line. Only her line would be an upgrade. I would just be using the "discarded" phone. I have switched back and forth between my current phone and my old phone before without issue when I left my current phone at work. However, I am just worried there might be some footnote in the new plans that says you can't do this.)

Zenith629 wrote:
I was informed by Verizon Customer Service that, after June 28, Transfer Upgrades of a subsidized phone to a line with the Unlimited Feature would automatically result in the loss of that Unlimited Feature. What remains a gray area to me is if the subsidized phone was purchased prior to June 28 and then subsequently transferred to the Unlimited Line. Verizon is tracking all subsidized phone purchases from their store, so it seems there may be a risk unless Verizon is also factoring in the date of subsidized purchase (pre- or post- June 28). Time will tell for sure.
WOW, that is a new one... I am going to have to check this out with the couple of Verizon people I know. This would be very interesting to know if it is true..

New $45 Single Line Plan

Hello
Perhaps this is just me but the new $45 single line plan seems like a good deal, relatively speaking, when you compare it to the other major providers and realize the consistency of the Verizon Wireless network. However, this plan is for new customers only and is a single line plan with 250 MB of data. However, when you look at it in a different light it is also a slap in the face to existing customers on the share everything plan. I will use my account as an example.
We are a very light data use family and our four iPhone Family exists on 1GB of data (no data overages). So we pay $160 for all phones + $50 for the 1GB of data. After my employer discount our final pre-tax/surcharge bill is $201.50. That being said if each phone was on this $45 single line plane we would have a pre-tax/surcharge cost of $180 ($21.50 less than current share everything price), and we'd still have basically the same total amount of data, though each phone would be limited to 250MB of data rather than share a pool of 1GB, but since none of our phone have exceed 250MB we'd be likely not run into overage issues.
Sounds great so I should switch all of our phones over to this $45 single line plan, right? Well the plan is for new customers only, so not an option. But the bigger point is this. Verizon just in effect dropped the price of 1GB of data to $20. So, for a similar low use data family such as mine, they will pay $180 for the same unlimited calling, unlimited texts, and 1GB of total data, but my family who has been with Verizon for several years have to pay $201.50 for is basically the same plan except that we can share our 1GB data allowance among our four phones. At that rate a family with 8 smartphones that use up to 250MB each would still be saving money by placing each phone on the single line plan. I thought family/share plans were supposed to save groups money because it ties more individuals to Verizon.
I know that most are not like my family and make use of more data than us. So for example, a family of two, currently on share everything 2GB allowance will have a pre-tax/surcharge cost of $140, but if each line was on the new $60 single line plan that comes with 1GB of data they would have a bill of $120 and they'd pay $20 less than the share everything plan they are on now. However, again this new $60 single line plan is for new customers only, according to the sales person I spoke to the other day.
I am not complaining about the service I receive when using my phone its great and I get service almost everywhere I go, even when camping. I am not complaining about the customer service I receive, because I always have a good experience when I call to speak to a customer service agent. I am not complaining about the subsidized phones I have had over the years, I don't mind the contract that ensures Verizon will recoup the cost of my phone (the phone Verizon paid apple for up front on my behalf). What I am complaining about is the fact that in response to other recent price changes by the other carriers, Verizon made some slight price changes but made these lower prices only available to new customers. In essence Verizon is basically saying, Hey existing customers you have to pay more for your data and services but new customers get to pay less so that we can lure them away from T-mobile, sprint and AT&T. So anyway just my 2 cents (or in this case several dollars) worth as it relates to Verizon's new single line plans relative to the share everything plans. Please feel free to comment and add your thoughts. If a Verizon rep wants to give me the additional $30 off on my family's 1GB data allowance I will take it and be very happy.
Bryan

I disagree. You can't make judgements about people that you don't know and I have every right to DEMAND excellent Customer Service. . I have been assisted by some very helpful Verizon Customer Service representatives over the 12 years that I have given them my business. However, I have had some very bad ones too especially in their stores. I learned years ago that I could get the best CS by phone and later by using their chat system wen it
came online. Yesterday's experience was horrible in every way though.
I did not fully elaborate yesterday so let me do so now. Before I called Verizon CS, I used their chat system as I always do. The person I chatted
with actually tried to get me to take a $60 per month plan with a ONE YEAR COMMITMENT. I could not believe what I was hearing (reading actually). I
mean really, I could have taken their prepaid plan with NO COMMITMENT and that would have made more sense. I repeatedly asked for the $45 per month plant but was told it would not suit my needs. Then, I was forced to call Verizon where I was told by another CS person that then plan I wanted did
not exist. I still can't get over a CUSTOMER RETENTION SPECIALIST not knowing the services that its company offers. That is inexcusable.
Actually, her manager should be fired for not making sure his/her employees are knowledgeable. Anyway, she tried to shove different plans down my
throat until she finally realized that I knew what I was talking about. Perhaps that is the plan along, you call to get a lower rate and they tell
you it doesn't exist. Then, they offer you all these other plans that might save you a little but give you so much more. Hmm, I may be onto something
there, sounds like Bait and Switch to me. How about you?
This latest adventure has left a bad taste in my mouth. Sure, I have a $45 (before taxes and fees) per month plan now BUT I could have had that long
ago if I switched to another carrier. True, my service might not be as good as with Verizon but my Verizon service isn't that great in my house anyway.
Many of the other carriers don't charge taxes and fees either so their $45 per month plan truly is $45 per month. I will wait anxiously too see what
my final monthly cost will be. Funny, my Customer Retention expert could not tell me what the monthly rate was with taxes and fees included. How can
you not know that?
As a developer who also codes for iOS and Android, I have several different ones laying around for testing. This weekend, I am going to activate one on
T-Moblie and one on Straight Talk and see how the service compares to Verizon. If neither is comparable, I will look at AT&T. I have their
U-Verse service and love the CS I get from them. I may even get a discount for bundling. Either way I am ending my long relationship with Verizon as
soon as I find a replacement.
I apologize for turning this thread into a rant but at the very least I feel purged by getting it out there.

Unlimited Data Plan and Personal Hotspot possible?

Hello all, I have been a customer with AT&T for over 10 years now and was pretty disappointed with the conversation I just had with one of their customer service representatives. Since I first purchased an iPhone I have had the unlimited data plan for $30 that was required for purchase at the time. I recognize that since they've done away with unlimited data as an option, I have not gone over the 2GB $25 plan, but I still have opted to pay the extra for unlimited usage in case the day should come that I needed it. Today I called the customer service line to inquire about why I was not able to set up a personal hotspot (when I try, my phone tells me to contact AT&T). I was told that I would need to "upgrade" (don't get stuck on the terms) to a 2GB ($25) or 5GB ($50) monthly option in order to use this feature. Something about this seems off to me since I have been carrying forward a plan that AT&T required me to have in the first place, but now it disqualifies me from a feature of the phone - not due to capabilities, mind you. Does anyone know if there is the ability to combine these two features? Really frustrated with AT&T for making it (seem hopefully) an impossibility. Appreciated.

My siblings have Sprint and love it, they also offer unlimited everything for cheaper than ATT, plus an insurance plan for 7 bux a month that offers water damage coverage!! Once I can afford to pay the cancellation or my contract is finally up, ATT will not get another dime out of me, my ten year loyalty apparently is not enough, I have to fight to get some recognition for this loyalty, so its time to move on. I am with you on that. I am so insulted to have paid for two phones for 10 years and I cant share my unlimited data with my dam tablet (which they want me to pay 25-50 dollars just to give it internet access as another phone line so that will also need the 9.99 for the added line too I presume) Its sick and disapppointing. Is there anything ATT offers that doesnt require the customer to be inconvenienced and work twice as hard to get what they need (or THINK they already pay for - as misrepresentation is another special here)? I even had u-verse, and let it be known there was NEVER a month that the bill was the same, there were always charged that needed to be disputed and it was always getting more and more expensive and not a single Rep could explain it to me where it made sense. ATT get your stuff in line. With you not offering unlimited anymore and being one of the more expensive plans I think your loyal customers should be more of a priority, as the new ones will be gone as fast as they come when someone else offers a cheaper plan. We have stuck with you paying $80+ a month for a single line in some cases even when $50- unlimited everything plans are out there, and thats not enough for you to make a few exceptions? I would pay another 10/mo to tether my UNLIMITED plan, but like heck I am going to a limited data plan just to tether so you can try and make more money off me, I PAY YOU ENOUGH!

Verizon CS took away my unlimited data on GS3 that I preordered

There was a lot of talk regarding Verizon doing away with unlimited data plans during this past summer. So, when the Galaxy S3 was announced on Verizon and the preorder was possible before the elimination of unlimited data, I preordered five (5) Galaxy S3 phones to upgrade existing lines on my account. As with everyone else, I made sure to call in and confirm that my unlimited data plan would carry over (grandfathered) to the Galaxy S3.
After receiving the phones by mail on the release date, I activated 4 of them by phone with a customer service agent. Just as mentioned all along, those 4 phone lines kept the unlimited data package - even up to this day. The fifth phone, we took it to the store to have some data transferred from the old line. I assumed it would be the same with this line regarding unlimited data being grandfathered. I just realized a few weeks ago, that this was not the case when checking my online account (yes, I should have checked at the the time, but didn't think I needed to). The person at the store that activated the phone did something to downgrade my data plan on that fifth phone line to 2GB plan.
No matter how many times I talk with the store manager or call Verizon CS number, no one is willing to put my unlimited data back on. Half the time that I call Verizon CS they say that they will fill out inactivation pricing requests. Of course, I call back to find out the results and they either tell me I was denied or no one ever put in a request!!! The other half of the time I call in to speak to them about this, they keep on telling me that I wasn't supposed to have gotten unlimited data carried over to the GS3. If this is the case why did my other 4 lines keep the unlimited data as well as all my other friends that preordered the GS3???!!!! Even my order confirmation through email for the 5 phones that I purchased list the unlimited email and web feature (screen shot posted).
Help would be greatly appreciated!

My husband and I wanted Verizon's version of the Note but jumped on the GS III so we wouldn't lose our unlimited data. I know exactly what you're talking about. If the store manager doesn't help you, I'd find out who the district manager is. If that doesn't work, I'd search the internet and keep moving up the ladder. I've been pleased with Verizon's customer service, but this is WRONG.
I had a similar issue with my car and my husband wound up going to the President of the company. The parts were delivered and car repaired within one week, after three months of dealer excuses.
I really liked my GS III. I've recently upgraded to the Note II and it's the best phone I've ever had. I made sure I didn't lose my unlimited before I upgraded and check it frequently. I upgraded another line on my account and put the new phone on my number. Next time, I'll have to pay full price. It will be well worth it to keep unlimited.
Good luck to you.

How can I keep my old plan (unlimited Data)

I am eligible for an upgrade, but it looks to me that doing that means losing my old data plan which is unlimited, with 1400 shared minutes to the new share everything plan and tiered data plans. I am trying to find a way to keep my current plan, but without resorting to purchasing the smartphone outright. Would adding a new line be an option?
Thanks in advance

Adding a new line (if you have a line available) would be an option - you could then place a"dumb" phone on that line for the 24 months of contract and pay the extra $10 + taxes per month - ~$250.00 over the 2 year contract. The new phone would then be activated on your line, maintaining unlimited data (for now). That too, could change at any time, since the data is an added "feature" and not part of the contract.
Other options:
Purchase the phone through a private party (used, perhaps) and activate on your line - you may find a sweet deal - just be sure the phone is "clean" and Verizon branded. Ebay, Swappa, friends....
Using the upgrade from another line on the plan that may or may not currently have a data plan - not everyone needs or uses unlimited, and a 2 GB limit may work for another line, allowing you to keep the unlimited on your line.
I was hesitant to let go of my unlimited plan when moving away from my BlackBerry, but it's been fine. I find with wifi available nearly everywhere, I'm using less than 1 GB of my allowance each month, and I don't feel "limited". Two daughters on the plan with me have iPhones, and occasionally they will flirt with the limit, but have not gone over.
Good luck.

IPhone 5 without losing unlimited data and without paying Retail?

Ok Verizon. This is pretty disappointing. I switched over from AT and T because they nickel and dime everything and also because their service sucks. Also, I wanted to keep my unlimited data plan when I swich. I paid a premium to get iPhone 4S and Google Nexus Prime. I am ready to buy the iPhone 5 and I learnt I have to pay full retail price to keep my unlimited data plan! This is cheating. I feel sorry I gave you my business. So, now if I want to upgrade to iPhone 5, what options do I have?
I am on a Family plan with 2 lines. My wife has an iPhone 4S and she has 1 year of her contract left . I am on a month to month situation. Any suggestions as to what I should do to avoid paying 650 and not losing my unlimited data? .Mine is available for upgrade. Both the lines have unlimited data. Any help will be appreciated.

Here is the Verizon partyline as of 7:10 p.m.
You can buy an iPhone 5 for full retail and maintain your unlimited plan @ $29 95, or
You can buy an iPhone 5 as an upgrade for an as yet undisclosed price and be automatically shifted to a 4G plan @ $30.00 per month.
<<Comments removed to compy with Verizon Wireless Terms of Service>>
Any one who sweet talks a better deal... please report in,
What are the other providers' deals???
Message was edited by: Verizon Moderator

When i upgrade, will I have to give up my unlimited data?

Anyone that has been in the same boat.. 1 phone, I have had unlimited data with my past 2 phones. I have been told by others that they make you give up your unlimited data plan if you upgrade your device. Has anyone been able to recently upgrade and keep their unlimited data plan?? I am looking to upgrade next month when my upgrade comes around.

On 6/28/12 Verizon discontinued unlimited data plans with new subsidized phones. You can keep your unlimited data in several ways. They are: keep your existing phone, pay full retail price, buy your phone on Ebay or somewhere such as that. The only way to lose your unlimited data is to sign a new 2-year contract for a Verizon subsidized phone.
If you have an account with multiple lines of service, you can purchase a new subsidized phone on one line and move the phone to your unlimited line. You can also add a line of service, purchase a new subsidized phone, then move the new phone to your unlimited line and put a basic phone on the new line.
There are no guarantees on how long Verizon will allow us to keep our unlimited data plans.

Current UNLIMITED data plan...

I'm very upset and considering leaving VZW, after being loyal customer for TEN years! My family and I have a Family Share plan, we share minutes, all have unlimited text, and my line has unlimited data. I have bern researching for MONTHS about upgrading to a smart phone...talked to other VZW customers, in-store reps and customer service reps (more than one had them analyze the account) regarding my upcoming upgrade, what type of plan I have, how it would be affected, benefits, etc...
My first question to everyone I spoke to was 'Can I keep my unlimited data?' I have been reassured countless times, yes you can! I was ven told that by me upgrading to a smart phone based on my current plan I would be SAVING money...
Now the time has come to upgrade...I've been SO EXCITED...I've been debating on Razr and Nexus... I make my decision and head into the store...
When I tell them what I would like to do they are more than helpful...then I'm asked which data plan would I like...I'm sure I'm looking quite confused and ask Excuse me? I then am told that NO, they can NOT transfer my unlimited data plan. When I question it I'm told there is nothing they can do in store but I can call customer service.
I do so. Before I even leave the parking lot. I am then told the same thing by customer service which infuriates me!
I've been being told for MONTHS that this will be no problem, and now that I am actually elligible to do so, I'm being told a COMPLETELY DIFFERENT story!
My contravt end date is 4/17/2012 and I'm considering leaving. And got the impression that VZW doesn't really care...made no attempt to rectify situation or ease mt displeasure in the matter...
Any suggestions?

Hello amandapri82,
I would like to thank the community members for your great responses. Amandapri82 you sound very frustrated about your unlimited data plan, We don't want to lose you as a customer! I am here to answer any questions regarding your unlimited data plan issue, I followed you so you can send me a direct message with your name, wireless number, and callback number. I will be more than happy to assist you.
Thanks,
LatachaM_VZW
Follow us on Twitter @VZWSupport

3G and unlimited data plan

I bought a IPhone 4 a couple of years ago and purchased the 3G unlimited data plan. Now in the past year I was not able to used my phone as I did when I first purchased it. I figured that the phone was older, And I had use the phone so much it was just getting slower. The problem was me, and not Verizon.
Now recently I had went on vacation with some family members, And they had been using AT@T phones for years. The first thing I noticed was the speed of their phones when accessing data. There phones would open and get the information before I could open Google. Much Much faster.. After returning home my wife calls Verizon about updating our phone’s to a family plan with 4 lines for about $160.
Now here is where it gets interesting. The customer service person admits to my wife that even though I have 3G unlimited data that Verizon limits how much I can get because of how many people in my area are still using the 3G network. And goes on the say that it is a tactic to get people to move to new phones and there 4G network. So what I realize is, It was not me over the past year, But It was Verizon cheating me!!!!! The way it sounds to me, is Verizon network is not capable of supporting 3G unlimited data with all the phone they sold in my area. And I am sure I am not the only one!!!! But as a consumer there is nothing I can do about it.

Unlimited 3G customers have been a part of the VZW data optimization plan since at least Feb 3, 2011. The fact that your speeds were getting optimized is the result of you being on 3G unlimited, top 5% user and in an already congested area during peak hours. The perfect storm.
More details on VZW Data Optimization:
http://support.verizonwireless.com/support/information/data_disclosure.html
No one is cheating anyone here, that is how the network is operated at VZW. As a consumer you can upgrade to a 4G LTE device or try using data during off peak hours when more bandwidth is available. Is it really that surprising that VZW wants you to migrate off your unlimited 3G plan and upgrade to 4G LTE?

How do I switch from a basic phone to a smart phone on the single line plan?

I currently have a basic phone on a basic phone plan. My contract expired ages ago, so I'm just month to month at the moment. I want to upgrade my phone to an iPhone 5c, and my plan to the single line plan--unlimited talk and text, 1GB of data. However, when I try to place this order online, it defaults automatically to the More Everything plans, which would end up costing me about $20 more than the single line plan for the same amount of data. I can't seem to change it to the single line plan. How on earth do I make the switch? O.o

Go into a Verizon Wireless Corporate Store and do it there.

Transferring single line w/unlimited data with Assumption of Liability...?

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