Transferring sub account email address to new Broa...

My daughter used an email address as a sub account on my main account. She recently became a new BT Broadband customer at another address.
She used my sub account email address as a BT ID on her new account and can access her account information.
However her email address is no longerfunctioning as an email address, not being recognised as such. consequently she cannot access her emails.
Can the moderators arrange to transfer her email address and emails to her new account as her main email address?
Many thanks
Solved!
Go to Solution.

Hi JayCeeBee,
Please use the 'contact the mods' link in my forum profile to send in the email and account details and we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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New sub-account email not working

Was to receive a phone call from a support Manager today (8/31/11).
Did not receive it.
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Try to figure this one out.
Please fix this!

jpmd70,
I apologize for the improper handling of your concern. We can help check into this issue for you. I have sent you a PM to get more information and look forward to working with you on a resolution.
Verizon Support
^MRM

HT204053 I did not know my kids had set up an Itunes account for me with one user name and password. then i got an i phone and set it up with a different email address and new password. how can i get my accounts to merge so i can have all of my music on

I did not know my kids had set up an Itunes account for me with one user name and password. then i got an i phone and set it up with a different email address and new password. how can i get my accounts to merge so i can have all of my music on my iphone

Quote: "You cannot merge two or more Apple IDs into a single one. You can, however, use one Apple ID for iCloud services and another Apple ID for store purchases (including iTunes in the Cloud and iTunes Match). See “Using one Apple ID for iCloud and a different Apple ID for Store Purchases” above for details." See also Apple ID & iCloud FAQ: http://support.apple.com/kb/HT4895?viewlocale=en_US&locale=en_US
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Can someone please help i cant connect to itunes from my iphone 4 ,,i had an iphone 3 and when i got my iphone 4 i changed my email address for new itunes account and my old phone which hubby uses

Can someone please help i cant connect to itunes from my iphone 4 ,,i had an iphone 3 and when i got my iphone 4 i changed my email address for new itunes account and my old phone which hubby uses is changed aswell ..for some reason i cant update my apps off m iphone & in itunes via pc it will say apps are all up to date but i have 25 apps that need updating please can someone help ,, i can download a new app but i cant update existing ones ,,,
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Changing devices is no reason to create a new Apple ID.
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Content (apps, music, etc.) cannot be transferred from one Apple ID to another.
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Unable to receive sub-account emails in Windows Ma...

Family members living a distance away have a btinternet main account with a sub account. Both accounts are managed by their Windows Mail and have been operating fine for over 2 years. Last week an error 553 was given. Sub-account emails could be neither sent or received from Windows Mail. I went through the verification process via WebMail for them. Immediately they could send emails from the sub-account again, but not receive. The send and receive reports for both accounts report successful with green ticks. BT has remoted onto the PC and checked out the settings and declared it all working, yet still no emails received. I can see all the emails waiting via webmail. I've checked that emails can be sent to, and received from, another email address. What has changed? Is it possible the verification was incomplete?
Solved!
Go to Solution.

ThePuffin wrote:
Family members living a distance away have a btinternet main account with a sub account. Both accounts are managed by their Windows Mail and have been operating fine for over 2 years. Last week an error 553 was given. Sub-account emails could be neither sent or received from Windows Mail. I went through the verification process via WebMail for them. Immediately they could send emails from the sub-account again, but not receive. The send and receive reports for both accounts report successful with green ticks. BT has remoted onto the PC and checked out the settings and declared it all working, yet still no emails received. I can see all the emails waiting via webmail. I've checked that emails can be sent to, and received from, another email address. What has changed? Is it possible the verification was incomplete?
Hi. Welcome to the forums.
There is no particular need to verify any BTinternet sub accounts.
The reason for this error is a settings change by some means or other, even accidental. As there have been mail server issues for a number of weeks now - is it possible your family may have tried to alter their Windows Mail account settings to try to fix the problem ?
Verification has actually nothing to do with receipt of email, so that sounds to be a settings issue.
I would suggest contacting your family to check the account settings again, and make sure that each one only refers to the email address in question, and any primary account details (e.g. that needed for verification) is removed from the sub account..
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Change primary account email address?

Is it possible to take a newly created sub account and make it the primary account email address? If so would this carry over to other linked services (ie Flickr) so I could delete the original primary email address
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arsagg wrote:
Clarifying on Andy:
Flickr maintains its own database to login. It only uses the email to communicate and update you. Once you 'll get your primary email changed in BT, you can maintain the same on flickr thereafter.
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http://www.andyweb.co.uk/shortcuts
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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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I need to change the iCloud account email address.

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I accually called them and was on the phone for like two hours trying to fix it. Do you have an apple id? if so you can use that to buy a free song and then synce the phone and then after that try to buy something and your apple id name should come up. I was using my aol email address and then for some reason it stoped working and I couldnt bye anything. I did that and now I can buy stuff again..hope this helps

Transferring sub account email address to new Broa...

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